Sheraton Gateway Hotel San Francisco International Airport
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Historical Traveler Reviews Sheraton Gateway Hotel San Francisco International Airport Burlingame
Not bad. I didn't pay very much considering San Francisco prices. The bus ran a little late picking us up at the airport subway station but its free so who's complaining.
Anyway, if you are going to SF and don't have a lot of cash, this works out pretty well.
The bathroom in my room was dirty with former guests' hair. An info booklet on a table was also dirty with pen marks. A female employee at the front desk is unfriendly and extremely rude. A driver(for a free shuttle bus) and a baggage carrier asked for more tips. Terrible hotel! I will never use this hotel.
Awesome View! Cool party!
We had our friend's 21st birthday here! Cool hotel...awesome view! Nice walkway along the bay for a midnight walk.
No problems w/the room. The service was good. The bar was cool too!
Managed to get 11 people into the room by the end of the night, but paid for 2. The front desk knew what was going on, but didn't say much except keep the noise down.
Only bad part was the parking was $13 to park in their garage.
Would definitely stay here again.
A Bargain! Great bed, large room
We chose the Gateway because we had a morning flight out of SFO, they had a shuttle and a great rate. Nice hotel, terrific bed. Very, very comfortable. The shower left something to be desired, however. One of those malfunctioning WaterPik shower heads. We didn't have a car, so no parking charges. We used the shuttle to the airport (every 30 minutes till midnight) where we caught BART to SF for a show. After the show, back on BART to SFO then shuttle to hotel. Worked out great.
The Sheraton Gateway in Burlingame, CA was TERRIBLE. Guests have to pay $13 for parking which is outrageous. I asked for a non-smoking room, but I got a room that smelled FOUL with cigarette smoke. The next day, all my clothes and belongings smelled like smoke. The informational booklet about the hotel stated that the pool/spa facilities were open 24 hours, but I went around 11 p.m. and found it closed. So I called the front desk and the employee was very rude. She told me that it was closed for cleaning so try back in half an hour. I went back in half an hour but it was still closed, and there was nobody cleaning. The pool area was the same mess that I saw half an hour ago. All in all, Sheraton ( at least this one anyway ) doesn't deserve to call itself a four-star hotel. Maybe a two-star would be more appropriate. I wouldn't recommend this hotel to anyone.
Great Place Near Airport
The Sheraton Gateway SFO was a beautiful hotel with an even more beautiful view. The bed was amazingly comfortable. Our room service breakfasts were delivered fresh and on time each morning. The concierge was very helpful in booking a tour and helping find a shopping area. The tour bus picked us up and returned us to the hotel. We also enjoyed the convenience to the airport. The registration staff was friendly. The only complaint is that the parking garage is not free for guests.
I stayed at this hotel 2-04. I couldn't belive that they charge $13.00 per day to park in their garage. (as if you have a Choice !). Robbery to say the least. Hotel is OK, Nothing spectacular. Fitness / Pool decent, however, not very well kept. Rooms were satisfactory. Location STINKS !
Recommend looking elsewhere.
Big hotel, relatively far from the airport, but the free shuttle takes you. Rooms are good, plenty of space and good value if you have a discount. The roomservice was quick but... the food was not too warm :-( I wouldn´t pay the money they normally ask for a night per room.
But again, with a discount it is ok.
Not a great place
I stayed at this hotel 3 years ago and do not recall anything negative. My most recent stay a few weeks ago, however, was anything but a pleasant experience. I purchased a "park and fly" package through Expedia prior to an early morning departure out of SFO for a 3-day weekend. When I arrived at 9:00 pm, I had to wait more than 15 minutes with several other customers for the only front desk clerk available. When I did finally get checked in, I was told that my reservation did not include parking. Fortunately, I was able to produce a copy of the reservation I had downloaded from the Internet and printed out. I requested shuttle service to the airport for my 6:00 a.m. flight and was told that the earliest shuttle departed at 5:30 a.m.....too late to make my flight. BUT...I COULD make a reservation for a special shuttle if I wanted. I did so for 4:30 a.m. When I arrived at the Front Desk the next morning at 4:25 a.m. I was told that the shuttle had already left. Other guests arrived to take the same shuttle and also had to wait a half hour for the next one.It seems that this hotel is under franchise ownership...and apparently not the same management as my last stay here. The room was adequate, but starting to look a little run down. The gift shop closed 2 hours earlier than sign posted on the door. All in all, my experience leaves me thinking this is a place I will NOT return to.
I am giving this hotel 4 stars because: The rooms are huge, the windows open approx. 4 inches, and William at the onsite restaraunt ALWAYS remembers my family and gives us special treatment (I think he does it to everyone!) I like the indoor pool, BUT the water was flithy and the floors beyond slippery! I hated paying $13.00 for parking. The Bay View rooms are incrediable!
TripAdvisor Reviews Sheraton Gateway Hotel San Francisco International Airport Burlingame
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