Sheraton Gateway Hotel Toronto Airport

Address: Terminal 3, Toronto International Airport, Toronto, Ontario, L5P 1C4, Canada | 4 star hotel
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This 4 star hotel, located in the Toronto Pearson International Airport area of Toronto, is near Wild Water Kingdom, McMichael Canadian Art Collection, Panorama, and Royal Woodbine Golf Club.
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      Historical Traveler Reviews Sheraton Gateway Hotel Toronto Airport

      Nice hotel with a great view of the airport


      We stayed at the Sheraton Gateway Hotel at Toronto's Pearson Airport for one night. We had a room on the 7th floor with a great view of the runways. Our boys (and we as parents, too) enjoyed watching the planes for hours. The room was completely quiet, which I found very interesting, considering how close by the planes were landing and taking of. The beds were very comfortable and the room was as clean and well-equipped as we had expected. The staff was friendly and professional. The hotel is connected by a walkway to Terminal 3 and its shops and restaurants. In the morning we were at our check-in counter in less than 10 minutes. Overall this is a very nice hotel in a convenient location, highly recommended for travelling with kids for its view of the runways and the short walk from your room to your airline check-in. It is about 30 min from downtown Toronto depending on traffic. It is too far to do sightseeing in the city. We stayed in downtown Toronto for a few days in the beginning and then here for our last night, after returning from a two day trip to Niagara Falls.

      Customer Service?


      Getting information from the staff by phone was like pulling teeth. We just wanted to know where to park the car, how far the carpark was from the hotel, etc. and we couldn't get a straight answer. The front-line phone staff were rude and couldn't care less if you found the airport parking lot!

      As for the stay, the hotel was great - the staff seemed tired and bored.

      A great sleep


      WOW the beds here are amazing,so comfortable. Never slept in such a great bed It was so quiet even with the airport right there. Had booked through hotwire for a place to stay after Canada's wonderland. My little kids like seeing the planes and we explored the airport. Pool and hot tub were nice. The only complaint was that there was no way to lock the bar fridge. The sign said that as soon as you took anything of the shelf, you'd be charged. Not so great when you have an inquisitive 2 year old, but I quickly put the chocholat bar back that he grabbed, called the front desk and wasn't charged Whew!

      A mixed experience


      Nice building, terrible organization. When you arrive, the absence of guidance about where to stand in the check-in line means customers are fighting with each other about who's first, which is an unlovely way to start your stay. If you're five minutes late in the morning for the buffet, forget it. If you email the hotel to complain, you receive neither an acknowledgement nor an apology, and are just ignored. An unpleasant experience.

      Cheesy corporate limbo


      My first impression was of a cheesy corporate limbo that smelled "deodorised" rather than clean. But once I got over my post-flight grumpiness, I began to appreciate this place's virtues. There's a decent pool and health club. The sound insulation seemed pretty good to me, and it's strangely beautiful to overlook a runway if you can't hear it. The lounge on the club floor serves surprisingly good hors d'oeuvres, and the food in the restaurant was well above expectations too.

      This isn't downtown Toronto, but if you have a late or early flight, this is not a bad place at all. My only gripe is that they claim the club floor rooms are larger, but a glance at the outside of the hotel suggests this can't be the case. My room was not small, but I'm not sure it was worth paying more for a club floor room. I seem to remember internet access charges were cheekily high too.

      Great Location


      Stayed here week of 8/23. Very good location. It's nice to get off of your plane and walk right into your hotel! Good restaraunt and bar. They serve breakfast starting at 5:00 am which is great for when you have a very early flight or meeting. The room service will also deliver at 5:00 am as well!

      This is only about a 15 min drive into downtown Toronto so it works out well.

      Will definitely stay here again!

      Great convenience


      Incredibly convenient for an early morning flight. The room was spacious and quiet. In the morning a quick stroll across the way to the airport terminal. One piece of advice... US customs and immigration clear in the Airport (as opposed to when you arrive in the US); hence very long line to get to the plane (e.g. 1 hour.)

      Very convenient - lots of queues though !


      Stayed at this hotel as had early morning flight from T3 so the location was the main selling point though price was OK (thanks to weak CA dollar). Room was spacious and well furnished, comfy bed. Large queues at check in though - think many passengers get put in this hotel when bumped for whatever reason, flight canx etc... No Q when checking out at 4am however !

      Poor Customer Service


      Customer service is poor and not up to the standard I would expect from a Sheraton hotel or any hotel in this price range.

      Convenient but pricey


      This is in a perfect location if you have an early flight; just walk across the driveway and you're in Terminal Three. Free shuttle buses connect to the other terminal buildings within the airport. However, this hotel seems to be more expensive than hotels of comparable quality in downtown Toronto. My room was very quiet even though it faced the airport, and the room was very nice. I noticed that they're building a people-mover station right outside the windows of certain rooms, and that may become a problem for certain customers in the future. My pet peeve: All phone calls, even local and toll-free, cost $2 each -- ridiculous.

      TripAdvisor Reviews Sheraton Gateway Hotel Toronto Airport

      4.00 of 5 stars Excellent

      Travel Blogs from Toronto

      After reading the Saga of the People of Laxardal

      A travel blog entry by thesunroseclear on Mar 08, 2015

      ... man is Hrust Hundebar, who two years ago bought the farm of Strudel the Unregulated. What else did you notice?"

      "There is a short man with red hair that extends almost to his waist. He is lacking two fingers on his left hand, walks like a girl, and wears wolf-skin trousers."

      "Your eyes are sharp, Thornclm. That is Kurli Kurlisson, renowned for his skill with the broadsword and for the snugness of his undergarments. Did you ...

      Up Up and Away!

      A travel blog entry by gljacobs on Feb 11, 2015

      2 photos

      Depart on KLM - the adventure begins! Slight delay at the Toronto airport for deicing but good tailwinds make up for most of the delay and we land in Amsterdam about a half hour late but still lots of time for our connection to Cape Town. Good service on board and tried to get some ...

      The Journey Begins....

      A travel blog entry by kevinnyk on Nov 16, 2014

      4 photos

      ... I had a free 15 day travel insurance with my credit but he said he would get it for me.

      We left the house at around 11 am and got to the airport shortly after noon. Check in went smoothly. I only had a backpack after all. I was not biting my finger nails hoping my luggage was not overweight at the check-in counter for once.I have traveled light before but never that light. It's nice not having ...


      A travel blog entry by kate99 on Jun 07, 2014

      12 photos

      ... the history of fashion. So I decided as long as a museum has a slightly out of the ordinary theme I will visit it, and in the meantime I will stay away from "regular" history museums.

      Apart from the unfortunate revelation in the ROM I enjoyed my time in Toronto although I was left with the feeling I had not seen all there was to see. I did, however, see Casa Loma. It's this grand house built by a gentleman who at the beginning of the twentieth ...

      Up, Up and Away..... maybe.....

      A travel blog entry by sochicoderres on Feb 05, 2014


      It has been snowing all night and all day in London. We shovelled the driveway twice, and are expecting (hoping) the runway at YYZ Toronto is cleared in time for our 11 pm flight out to Istanbul (8.5 h, arriving 3pm tomorrow, 11h time difference). You can follow our flight in real time (all night long) here (though why would ...

      Traveler Photos Sheraton Gateway Hotel Toronto Airport

      Sheraton Gateway Hotel Toronto Airport
      Mississauga, Canada