Sheraton Gateway Hotel Toronto Airport
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Heated pool
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Historical Traveler Reviews Sheraton Gateway Hotel Toronto Airport
Nice hotel with a great view of the airport
We stayed at the Sheraton Gateway Hotel at Toronto's Pearson Airport for one night. We had a room on the 7th floor with a great view of the runways. Our boys (and we as parents, too) enjoyed watching the planes for hours. The room was completely quiet, which I found very interesting, considering how close by the planes were landing and taking of. The beds were very comfortable and the room was as clean and well-equipped as we had expected. The staff was friendly and professional. The hotel is connected by a walkway to Terminal 3 and its shops and restaurants. In the morning we were at our check-in counter in less than 10 minutes. Overall this is a very nice hotel in a convenient location, highly recommended for travelling with kids for its view of the runways and the short walk from your room to your airline check-in. It is about 30 min from downtown Toronto depending on traffic. It is too far to do sightseeing in the city. We stayed in downtown Toronto for a few days in the beginning and then here for our last night, after returning from a two day trip to Niagara Falls.
Getting information from the staff by phone was like pulling teeth. We just wanted to know where to park the car, how far the carpark was from the hotel, etc. and we couldn't get a straight answer. The front-line phone staff were rude and couldn't care less if you found the airport parking lot!
As for the stay, the hotel was great - the staff seemed tired and bored.
A great sleep
WOW the beds here are amazing,so comfortable. Never slept in such a great bed It was so quiet even with the airport right there. Had booked through hotwire for a place to stay after Canada's wonderland. My little kids like seeing the planes and we explored the airport. Pool and hot tub were nice. The only complaint was that there was no way to lock the bar fridge. The sign said that as soon as you took anything of the shelf, you'd be charged. Not so great when you have an inquisitive 2 year old, but I quickly put the chocholat bar back that he grabbed, called the front desk and wasn't charged Whew!
A mixed experience
Nice building, terrible organization. When you arrive, the absence of guidance about where to stand in the check-in line means customers are fighting with each other about who's first, which is an unlovely way to start your stay. If you're five minutes late in the morning for the buffet, forget it. If you email the hotel to complain, you receive neither an acknowledgement nor an apology, and are just ignored. An unpleasant experience.
Cheesy corporate limbo
My first impression was of a cheesy corporate limbo that smelled "deodorised" rather than clean. But once I got over my post-flight grumpiness, I began to appreciate this place's virtues. There's a decent pool and health club. The sound insulation seemed pretty good to me, and it's strangely beautiful to overlook a runway if you can't hear it. The lounge on the club floor serves surprisingly good hors d'oeuvres, and the food in the restaurant was well above expectations too.
This isn't downtown Toronto, but if you have a late or early flight, this is not a bad place at all. My only gripe is that they claim the club floor rooms are larger, but a glance at the outside of the hotel suggests this can't be the case. My room was not small, but I'm not sure it was worth paying more for a club floor room. I seem to remember internet access charges were cheekily high too.
Stayed here week of 8/23. Very good location. It's nice to get off of your plane and walk right into your hotel! Good restaraunt and bar. They serve breakfast starting at 5:00 am which is great for when you have a very early flight or meeting. The room service will also deliver at 5:00 am as well!
This is only about a 15 min drive into downtown Toronto so it works out well.
Will definitely stay here again!
Incredibly convenient for an early morning flight. The room was spacious and quiet. In the morning a quick stroll across the way to the airport terminal. One piece of advice... US customs and immigration clear in the Airport (as opposed to when you arrive in the US); hence very long line to get to the plane (e.g. 1 hour.)
Very convenient - lots of queues though !
Stayed at this hotel as had early morning flight from T3 so the location was the main selling point though price was OK (thanks to weak CA dollar). Room was spacious and well furnished, comfy bed. Large queues at check in though - think many passengers get put in this hotel when bumped for whatever reason, flight canx etc... No Q when checking out at 4am however !
Poor Customer Service
Customer service is poor and not up to the standard I would expect from a Sheraton hotel or any hotel in this price range.
Convenient but pricey
This is in a perfect location if you have an early flight; just walk across the driveway and you're in Terminal Three. Free shuttle buses connect to the other terminal buildings within the airport. However, this hotel seems to be more expensive than hotels of comparable quality in downtown Toronto. My room was very quiet even though it faced the airport, and the room was very nice. I noticed that they're building a people-mover station right outside the windows of certain rooms, and that may become a problem for certain customers in the future. My pet peeve: All phone calls, even local and toll-free, cost $2 each -- ridiculous.
TripAdvisor Reviews Sheraton Gateway Hotel Toronto Airport
Travel Blogs from Toronto
Woke up in the morning feeling semi-rested. The sun started blazing in the windows at 4am so it was hard to block that out. We went downstairs and got a quick free breakfast. Gonna take a quick shower and gotta make it to the 10am shuttle to the airport to begin part 2 of our travel day. Calgary->Toronto: Barely got through security at the airport after TSA had to double check that Nate's ...
... how I am feeling right now. If life were a 60's Bollywood film, I'd be dancing around trees day and night out of uncontrollable joy. There are times when I stop in my tracks and have a mini panic attack about tripping head first in my brand new heels or something just as embarrassing. And then I have to coax myself like a child to calm down and just be best prepared to make the most out of this amazing experience.
... or the cranes that ruin your shot. Mitesh checks that he isn't needed for the afternoon then generously takes the rest of the day off to show us around.
We head to Eaton Centre first. The intention was to window shop but I saw a cool bag in Lululemon so I was enticed to buy it… but online since I have zero space in my backpack. There was also a Michael Kors bag that was cute but I resisted. Hinesh and Mitesh patiently waited while I browsed. ...
... to the north and they are building a Pedestrian Bridge (I think, if I read the Development Plan correctly) that will cross the remains of the creek that formed the eastern and northern side of the fort site and connect them ... and, of course, I arrived just as two School Buses were pulling up, blocking the entry to the only parking area, so they could unload their cargo of little bra ... er, darlings ... school isn't ...
... the queue nearly 3 hours before takeoff but the fact that there was a-fairly long-queue shows how seriously Canadians take the instruction to be there that far in advance of an international flight. Security was simple, which may account for the fact that once in Iceland the first order to duty is to queue and go through proper, European security. 'Why must I go through security again?' is the question answered on signs in the queue. ...