Sheraton Gateway Hotel Toronto Airport
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Non-smoking hotel
- Room service
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Historical Traveler Reviews Sheraton Gateway Hotel Toronto Airport
Nice hotel with a great view of the airport
We stayed at the Sheraton Gateway Hotel at Toronto's Pearson Airport for one night. We had a room on the 7th floor with a great view of the runways. Our boys (and we as parents, too) enjoyed watching the planes for hours. The room was completely quiet, which I found very interesting, considering how close by the planes were landing and taking of. The beds were very comfortable and the room was as clean and well-equipped as we had expected. The staff was friendly and professional. The hotel is connected by a walkway to Terminal 3 and its shops and restaurants. In the morning we were at our check-in counter in less than 10 minutes. Overall this is a very nice hotel in a convenient location, highly recommended for travelling with kids for its view of the runways and the short walk from your room to your airline check-in. It is about 30 min from downtown Toronto depending on traffic. It is too far to do sightseeing in the city. We stayed in downtown Toronto for a few days in the beginning and then here for our last night, after returning from a two day trip to Niagara Falls.
Getting information from the staff by phone was like pulling teeth. We just wanted to know where to park the car, how far the carpark was from the hotel, etc. and we couldn't get a straight answer. The front-line phone staff were rude and couldn't care less if you found the airport parking lot!
As for the stay, the hotel was great - the staff seemed tired and bored.
A great sleep
WOW the beds here are amazing,so comfortable. Never slept in such a great bed It was so quiet even with the airport right there. Had booked through hotwire for a place to stay after Canada's wonderland. My little kids like seeing the planes and we explored the airport. Pool and hot tub were nice. The only complaint was that there was no way to lock the bar fridge. The sign said that as soon as you took anything of the shelf, you'd be charged. Not so great when you have an inquisitive 2 year old, but I quickly put the chocholat bar back that he grabbed, called the front desk and wasn't charged Whew!
A mixed experience
Nice building, terrible organization. When you arrive, the absence of guidance about where to stand in the check-in line means customers are fighting with each other about who's first, which is an unlovely way to start your stay. If you're five minutes late in the morning for the buffet, forget it. If you email the hotel to complain, you receive neither an acknowledgement nor an apology, and are just ignored. An unpleasant experience.
Cheesy corporate limbo
My first impression was of a cheesy corporate limbo that smelled "deodorised" rather than clean. But once I got over my post-flight grumpiness, I began to appreciate this place's virtues. There's a decent pool and health club. The sound insulation seemed pretty good to me, and it's strangely beautiful to overlook a runway if you can't hear it. The lounge on the club floor serves surprisingly good hors d'oeuvres, and the food in the restaurant was well above expectations too.
This isn't downtown Toronto, but if you have a late or early flight, this is not a bad place at all. My only gripe is that they claim the club floor rooms are larger, but a glance at the outside of the hotel suggests this can't be the case. My room was not small, but I'm not sure it was worth paying more for a club floor room. I seem to remember internet access charges were cheekily high too.
Stayed here week of 8/23. Very good location. It's nice to get off of your plane and walk right into your hotel! Good restaraunt and bar. They serve breakfast starting at 5:00 am which is great for when you have a very early flight or meeting. The room service will also deliver at 5:00 am as well!
This is only about a 15 min drive into downtown Toronto so it works out well.
Will definitely stay here again!
Incredibly convenient for an early morning flight. The room was spacious and quiet. In the morning a quick stroll across the way to the airport terminal. One piece of advice... US customs and immigration clear in the Airport (as opposed to when you arrive in the US); hence very long line to get to the plane (e.g. 1 hour.)
Very convenient - lots of queues though !
Stayed at this hotel as had early morning flight from T3 so the location was the main selling point though price was OK (thanks to weak CA dollar). Room was spacious and well furnished, comfy bed. Large queues at check in though - think many passengers get put in this hotel when bumped for whatever reason, flight canx etc... No Q when checking out at 4am however !
Poor Customer Service
Customer service is poor and not up to the standard I would expect from a Sheraton hotel or any hotel in this price range.
Convenient but pricey
This is in a perfect location if you have an early flight; just walk across the driveway and you're in Terminal Three. Free shuttle buses connect to the other terminal buildings within the airport. However, this hotel seems to be more expensive than hotels of comparable quality in downtown Toronto. My room was very quiet even though it faced the airport, and the room was very nice. I noticed that they're building a people-mover station right outside the windows of certain rooms, and that may become a problem for certain customers in the future. My pet peeve: All phone calls, even local and toll-free, cost $2 each -- ridiculous.
TripAdvisor Reviews Sheraton Gateway Hotel Toronto Airport
Travel Blogs from Toronto
... Would these people go to a cemetery and take selfies with the headstones? To me essentially their actions at the WTCS were the same as doing just that. I don't know if that's just my take on it and I'm being over sensitive or whatever but I would never dream of posing for a selfie or snap chatting a selfie there. Another day in NYC we just chilled in the room. I had an awful headache. I've been really struggling to sleep after our 3 day coach journey. I guess going from Sunday ...
... laptop on the plane, yay! (Stupid RyanAir.) Air Transat also did us a solid and played The Grand Budapest Hotel for our viewing pleasure - pretty sweet for a family of Wes Anderson fans.
Looking forward to sleeping in my own bed, cooking something delicious with the ingredients we brought home from Spain, and most of all seeing my puppy. (We missed Indiana ridiculously!)
I’m so ...
... same resturant we went to with Mat & Michelle when we first arrived from Australia. We caught up with Mat's news on his first day at the golf course via SMS messages. Now to plan for the next few days in Toronto.
Tuesday 21/4 - After breakfast in our room we headed off down Bay St past the City Hall and Union Station to the CN Tower. While Mikaela went up the tower Denise & I had a coffee ...
... as it is feels very odd to be swimming in non salty water! Before Anna left she bought a monopoly card game off amazon. We decided to play this on the beach which almost crew a crowd with everyone very interested in what we were playing! I warn anyone now thinking of getting it - it is VERY addictive! We dealt a few more rounds, munched our snacks, had another little paddle then headed back to the bus stop to head home again. We had another wait ...
... it off at another stand anywhere you wanted to go? Imagine how sweet this would be if you were ******. As I haven't been to Europe before Montreal gave me a good dose of what I imagine parts of Europe to be like. The old town of Montreal is really beautiful with cobblestone streets and French style buildings. Another highlight of Montreal which I was surprised to see after all the times I've walked down Gray street in st kilda and Barkly street in footscray and never ...