Sheraton Gateway Hotel Toronto Airport
Travel Blogs from Toronto
We left Malta Thursday on a flight to Frankfort, Germany. The group was overnighting there while Dee and I flew to Toronto, Canada. We spent the night, and flew to KC Friday afternoon. All the flights home were on time!
As always, good to be home. Sicily was beautiful, and Malta was a unique experience ... A place I never would have …
We arrived at Toronto on our way to Ecuador at about 9 at night. In an effort to maximize our time in Quito, and not spend an entire day traveling we opted to spend the night in the Sheraton at the Airport. This is our favorite place to stay - mostly because of the AMAZING cobb salad. However, the service in the lobby lounge can leave a little to …
... anything and everything we could print out to make it a smooth process. We had been watching a show called 'Border Security' before we left...my my did it make us thorough!
Although not so thorough that it stopped me leaving my passport on the plane (facepalm!). I was already a bundle of nerves without having to be escorted back onto the empty plane by an armed security guard and watched while I fumbled around on the sticky ...
We woke ready to get active and organised and find out where we were. On reflection it may have been useful to have some sort of plan before arriving in Toronto , an idea of where we wanted to go, when and how long we wanted to stay might have helped but a couple of hours googling sorted this out.
Dates in mind we trekked over to Union Station to try and buy tickets for our next few weeks train journeys. The underbelly of Union Station is a little labrynth like, if ...
... leave or who had been laid off.
She also claimed the industry had 'changed so much'. I thought about that too. Don't they insure buildings anymore? Don't they have fires, don't they have snow and ice storms, slip and fall claims, floods and sewer backups, car accidents? Has it all changed so much that it was ecommerce and Data Insurance as she was trying to claim? ...
How has this hotel rated in the past?
More great choices in Toronto
Search TripAdvisor for more deals in Toronto
Travelers also recommend:
- More recommendations
Historical Traveler Reviews Sheraton Gateway Hotel Toronto Airport
We stayed at the Sheraton Gateway Hotel at Toronto's Pearson Airport for one night. We had a room on the 7th floor with a great view of the runways. Our boys (and we as parents, too) enjoyed watching the planes for hours. The room was completely quiet, which I found very interesting, considering how close by the planes were landing and taking of. The beds were very comfortable and the room was as clean and well-equipped as we had expected. The staff was friendly and professional. The hotel is connected by a walkway to Terminal 3 and its shops and restaurants. In the morning we were at our check-in counter in less than 10 minutes. Overall this is a very nice hotel in a convenient location, highly recommended for travelling with kids for its view of the runways and the short walk from your room to your airline check-in. It is about 30 min from downtown Toronto depending on traffic. It is too far to do sightseeing in the city. We stayed in downtown Toronto for a few days in the beginning and then here for our last night, after returning from a two day trip to Niagara Falls.
Getting information from the staff by phone was like pulling teeth. We just wanted to know where to park the car, how far the carpark was from the hotel, etc. and we couldn't get a straight answer. The front-line phone staff were rude and couldn't care less if you found the airport parking lot!
As for the stay, the hotel was great - the staff seemed tired and bored.
A great sleep
WOW the beds here are amazing,so comfortable. Never slept in such a great bed It was so quiet even with the airport right there. Had booked through hotwire for a place to stay after Canada's wonderland. My little kids like seeing the planes and we explored the airport. Pool and hot tub were nice. The only complaint was that there was no way to lock the bar fridge. The sign said that as soon as you took anything of the shelf, you'd be charged. Not so great when you have an inquisitive 2 year old, but I quickly put the chocholat bar back that he grabbed, called the front desk and wasn't charged Whew!
A mixed experience
Nice building, terrible organization. When you arrive, the absence of guidance about where to stand in the check-in line means customers are fighting with each other about who's first, which is an unlovely way to start your stay. If you're five minutes late in the morning for the buffet, forget it. If you email the hotel to complain, you receive neither an acknowledgement nor an apology, and are just ignored. An unpleasant experience.
My first impression was of a cheesy corporate limbo that smelled "deodorised" rather than clean. But once I got over my post-flight grumpiness, I began to appreciate this place's virtues. There's a decent pool and health club. The sound insulation seemed pretty good to me, and it's strangely beautiful to overlook a runway if you can't hear it. The lounge on the club floor serves surprisingly good hors d'oeuvres, and the food in the restaurant was well above expectations too.
Stayed here week of 8/23. Very good location. It's nice to get off of your plane and walk right into your hotel! Good restaraunt and bar. They serve breakfast starting at 5:00 am which is great for when you have a very early flight or meeting. The room service will also deliver at 5:00 am as well!
This is only about a 15 min drive into downtown Toronto so it works out well.
Will definitely stay here again!
Incredibly convenient for an early morning flight. The room was spacious and quiet. In the morning a quick stroll across the way to the airport terminal. One piece of advice... US customs and immigration clear in the Airport (as opposed to when you arrive in the US); hence very long line to get to the plane (e.g. 1 hour.)
Very convenient - lots of queues though !
Stayed at this hotel as had early morning flight from T3 so the location was the main selling point though price was OK (thanks to weak CA dollar). Room was spacious and well furnished, comfy bed. Large queues at check in though - think many passengers get put in this hotel when bumped for whatever reason, flight canx etc... No Q when checking out at 4am however !
Poor Customer Service
Customer service is poor and not up to the standard I would expect from a Sheraton hotel or any hotel in this price range.
Convenient but pricey
This is in a perfect location if you have an early flight; just walk across the driveway and you're in Terminal Three. Free shuttle buses connect to the other terminal buildings within the airport. However, this hotel seems to be more expensive than hotels of comparable quality in downtown Toronto. My room was very quiet even though it faced the airport, and the room was very nice. I noticed that they're building a people-mover station right outside the windows of certain rooms, and that may become a problem for certain customers in the future. My pet peeve: All phone calls, even local and toll-free, cost $2 each -- ridiculous.