Sheraton Gateway Hotel Toronto Airport

Terminal 3, Toronto International Airport, Toronto, Ontario, L5P 1C4, Canada | 4 star hotel
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Location

This 4 star hotel, located in the Toronto Pearson International Airport area of Toronto, is near Wild Water Kingdom, McMichael Canadian Art Collection, Panorama, and Royal Woodbine Golf Club.
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    Historical Traveler Reviews Sheraton Gateway Hotel Toronto Airport

    Nice hotel with a great view of the airport

    from

    We stayed at the Sheraton Gateway Hotel at Toronto's Pearson Airport for one night. We had a room on the 7th floor with a great view of the runways. Our boys (and we as parents, too) enjoyed watching the planes for hours. The room was completely quiet, which I found very interesting, considering how close by the planes were landing and taking of. The beds were very comfortable and the room was as clean and well-equipped as we had expected. The staff was friendly and professional. The hotel is connected by a walkway to Terminal 3 and its shops and restaurants. In the morning we were at our check-in counter in less than 10 minutes. Overall this is a very nice hotel in a convenient location, highly recommended for travelling with kids for its view of the runways and the short walk from your room to your airline check-in. It is about 30 min from downtown Toronto depending on traffic. It is too far to do sightseeing in the city. We stayed in downtown Toronto for a few days in the beginning and then here for our last night, after returning from a two day trip to Niagara Falls.

    Customer Service?

    from

    Getting information from the staff by phone was like pulling teeth. We just wanted to know where to park the car, how far the carpark was from the hotel, etc. and we couldn't get a straight answer. The front-line phone staff were rude and couldn't care less if you found the airport parking lot!

    As for the stay, the hotel was great - the staff seemed tired and bored.

    A great sleep

    from

    WOW the beds here are amazing,so comfortable. Never slept in such a great bed It was so quiet even with the airport right there. Had booked through hotwire for a place to stay after Canada's wonderland. My little kids like seeing the planes and we explored the airport. Pool and hot tub were nice. The only complaint was that there was no way to lock the bar fridge. The sign said that as soon as you took anything of the shelf, you'd be charged. Not so great when you have an inquisitive 2 year old, but I quickly put the chocholat bar back that he grabbed, called the front desk and wasn't charged Whew!

    A mixed experience

    from

    Nice building, terrible organization. When you arrive, the absence of guidance about where to stand in the check-in line means customers are fighting with each other about who's first, which is an unlovely way to start your stay. If you're five minutes late in the morning for the buffet, forget it. If you email the hotel to complain, you receive neither an acknowledgement nor an apology, and are just ignored. An unpleasant experience.

    Cheesy corporate limbo

    from

    My first impression was of a cheesy corporate limbo that smelled "deodorised" rather than clean. But once I got over my post-flight grumpiness, I began to appreciate this place's virtues. There's a decent pool and health club. The sound insulation seemed pretty good to me, and it's strangely beautiful to overlook a runway if you can't hear it. The lounge on the club floor serves surprisingly good hors d'oeuvres, and the food in the restaurant was well above expectations too.

    This isn't downtown Toronto, but if you have a late or early flight, this is not a bad place at all. My only gripe is that they claim the club floor rooms are larger, but a glance at the outside of the hotel suggests this can't be the case. My room was not small, but I'm not sure it was worth paying more for a club floor room. I seem to remember internet access charges were cheekily high too.

    Great Location

    from

    Stayed here week of 8/23. Very good location. It's nice to get off of your plane and walk right into your hotel! Good restaraunt and bar. They serve breakfast starting at 5:00 am which is great for when you have a very early flight or meeting. The room service will also deliver at 5:00 am as well!

    This is only about a 15 min drive into downtown Toronto so it works out well.

    Will definitely stay here again!

    Great convenience

    from

    Incredibly convenient for an early morning flight. The room was spacious and quiet. In the morning a quick stroll across the way to the airport terminal. One piece of advice... US customs and immigration clear in the Airport (as opposed to when you arrive in the US); hence very long line to get to the plane (e.g. 1 hour.)

    Very convenient - lots of queues though !

    from

    Stayed at this hotel as had early morning flight from T3 so the location was the main selling point though price was OK (thanks to weak CA dollar). Room was spacious and well furnished, comfy bed. Large queues at check in though - think many passengers get put in this hotel when bumped for whatever reason, flight canx etc... No Q when checking out at 4am however !

    Poor Customer Service

    from

    Customer service is poor and not up to the standard I would expect from a Sheraton hotel or any hotel in this price range.

    Convenient but pricey

    from

    This is in a perfect location if you have an early flight; just walk across the driveway and you're in Terminal Three. Free shuttle buses connect to the other terminal buildings within the airport. However, this hotel seems to be more expensive than hotels of comparable quality in downtown Toronto. My room was very quiet even though it faced the airport, and the room was very nice. I noticed that they're building a people-mover station right outside the windows of certain rooms, and that may become a problem for certain customers in the future. My pet peeve: All phone calls, even local and toll-free, cost $2 each -- ridiculous.

    TripAdvisor Reviews Sheraton Gateway Hotel Toronto Airport

    4.00 of 5 stars Excellent
     

    Travel Blogs from Toronto

    Goodbye Canada...

    A travel blog entry by cillapitcher on Aug 30, 2014

    1 comment, 1 photo

    ... so much about the way other people live the truth, about how different even Western cultures can be and also about travel itself!

    To the Canadians who are reading this - thanks so much for welcoming me and giving me so many great memories to treasure!

    I thought by the end of two months I would be well and truly sick of living out of a suitcase and raring to go home. It's not that I can't wait to see you all, but that I could ...

    Glass Floors and Waterfalls

    A travel blog entry by tomkilbey29 on Jul 18, 2014

    1 photo

    ... the floor, looking down to the city below. It is an incredible experience, and was genuinely terrifying. All the while, six year old children ran and jumped up and down, completely fearless. Maybe it was just me?

    After lunch, George suggested we visit the Ice Hockey Hall of Fame. I reluctantly agreed; I do not know the least thing about ice hockey, nor am I in the least bit interested. However, the museum was actually really good fun. As well as countless pieces of ...

    Barely scratching the surface in Toronto

    A travel blog entry by arthuroslo on Jun 26, 2014

    10 photos

    ... itself). However, apart from a little mishap right off when we got lost inside Union Station, we found it an easy enough city to navigate, and it wasn't overwhelmingly large when we were just walking around. When we went up the CN Tower it looked a whole lot larger but when we were down in the thick of things it wasn't too scary. I believe Kate mentioned in her blog that we were told the best way to get around was to walk and, with the exception of our trip to ...

    Come with Me to the Top of the World

    A travel blog entry by luv-n-laughter on Aug 08, 2013

    16 photos

    ... street. We begin to cross when I see the directional sign directing people to Union Station. Oh my goodness! “If it’s not too far we must go in! When My brother, grandfather and I came by train to Toronto, this is where we came to.” I am having trouble containing my excitement. It is directly across from the Royal York! We enter through the tunnels and walkways provided as it too is under renovation. It is as if time has stood still ...

    Reflections Back Home

    A travel blog entry by wasagadave on May 14, 2013

    2 comments

    ... Toronto to Hanoi and Bali to Toronto. Note that we booked it almost 5 months in advance. That bill came to $1530 per person, but we were able to cash in travel points to bring the actual hit down. There were another 7 flights booked (one of them the round trip between Bali and Lombok) and they totaled about $750 per person. One overnight train (Honoi to Hue) was $60 each.

    Other travel costs came to about $500 per ...

    Traveler Photos Sheraton Gateway Hotel Toronto Airport

    Sheraton Gateway Hotel Toronto Airport
    Mississauga, Canada