Sheraton Dallas Brookhollow Hotel

I am writing a positive, short testimonial about my stay at this hotel. I was on business in Dallas for two nights. On my check-in date, I received a phone call and I found out that a close family member had passed away that day. Naturally, I was a wreck and felt hopeless being so far from my home in Cleveland. Later on that evening, I mentioned to my waiter at the bar the nature of my plight, and later, I found a modest, but touching gift basket waiting for me in my room from the staff. I was so surprised!

In a dark time for me, I saw strangers really come through...and it was absolutely touching. Nods to their manager and their devotion to customer service.

The waiter told me that the hotel is undergoing $5mil in renovations this next year. My room was comfortable and many of the complaints I saw in the past reviews have been remedied already: new carpeting, sheets, beds, wallpaper, furniture, etc.

Overall, I would come back just to even say thanks again.

I stayed at this hotel last year, and the renovations have completely changed my experience! the room i stayed in was clean, bright, and comfy--all with brand new furniture. the new bar/dining room was super and the service top-notch. i'd recommend this place again. especially to those who gave poor reviews of it in the past.

Let me tell you a great story.

1. Booked rooms in October. Was double charged, and one of the six rooms did not get charged for. Called back to have it remedied...

2. In November, I get no refund for the double charge, but a NEW double charge, and still no charge for the one not charged.

3. Call corporate, the hotel, the accounting department, the hotel manager, etc. I do this daily for... hmm... 3 weeks? No remedy.

4. December finally rolls around. They BEGIN to remedy the issues....

The best part? No apology, ever. Employees lie to me, directly, to the point where I can catch them mid-fib.

As I told them, a group of retarded chimps could do a better job in customer service. This is the WORST run hotel I have run into, ever, and I've been an event planner for 5+ years.

I got a good deal on this hotel on Priceline, and got really scared when I read the reviews posted here, but really, everything's just fine. The place looks pretty recently renovated and are nice and clean, so is the bathroom. I would stay here again.

Customer service...what's that. Cleanliness..again no clue. If you plan to stay here expect nothing but the worst. I had to stay here for 4 weeks. Nothing was good about the hotel. I would never stay here nor would I pay for my worst enemy to stay here.

Stayed in this hotel while attending a conference in Dallas. The conference's site listed this hotel as a Sheraton (in fact, Sheraton owned this hotel in the past), and this was the main reason (love the Starpoints).

Not a hotel to stay if you don't have a car; one of the nearest suites hotel has a sign that says "No Drug Dealing" - need to say more of the neighborhood?

The hotel site says it has been recently renovated - well..'recently' was likely sometime when good old Ike was in the office. I exaggerate, but still...

Cable TV's quality of image is worse than with one of these $5 antennas from WalMart. No full-size clothes closet in my room - just a little compartment the height of a TV+stand, so that my jacket does not quite fit in there in length. Fantastic.

High speed internet for whatever reason works slower than my - long forgotten - dial-up connection.

Anything good? Well, water is there and the elevator works!

I would never stay in this hotel again, obviously...

Before you plan to stay here, note this hotel is in the process of renovating. What the place needs the most is new carpets throughout the entire hotel, especially the common areas and hotel corridors. The carpets look like they are about to come up from the floor and roll themselves into a corner. Also, the ice machines need to be moved. I was in room 707 and could hear this noisy machine dropping ice all night. Don't get a room that ends in 07 since all the floor plans are the same and that is where the ice machines are. The rooms aren't bad, size is okay. The bathrooms need paint on the ceilings but the tiling is fine. The sink is outside the tub/shower and toilet. The color combination is good, sort of dark for my taste but the furniture is actually quite nice and in good shape. The beds were comfortable, hopefully the "number beds by Radisson" will be in soon with the renovations. I didn't try the restaurant or bar. Also, the hotel could use a few more elevators (only 2)! The desk is a little slow to check in I thought and they tried to stick me into a room with 1 double bed when I paid for a King. What was nice is the free Internet service, I appreciated this!

From what I understood, the rooms and hallways will not undergo much renovation since those were done about 6 years ago when the hotel was a Sheraton. They are renovating some of the hotel into suites, but I'm not certain where those are. In my opinion, the entire place needs a face lift just to maintain Radisson specifications if not just to pull in business from surrounding Crowne Plaza etc.

I'm not certain if I will stay here again, I might stay down the road at the Holiday Inn Select, MUCH nicer place for a little more money but I will wait until renovations are finished (Spring, 2006) to see what that will be before my decision is final.

This place was nasty--peeling wallpaper & paint, musty smells, stained carpet--but the absolute worst was our "friend" in the room with us. There was a roach as big as a mouse crawling on our wall!!! It was the biggest roach I have EVER seen. We called for help but no one ever came. Finally, we had to switch rooms but I couldn't even sleep because I was so disgusted. I promise that hotel has some serious roach problems--they don't get that large without living a long and happy life!!!

This place is nasty! My sheets had baby oil all over them, and were so thin I could see through them. I had to lay on and cover myself with bath towels. The carpet was filthy as well. The front desk lost our reservation, I was given a single room, when I paid for a double, after 10 minute wait with my 1year old son crying at 10:30p.m. I was given another room. NEW ROOM WAS ABSOLUTLEY ABOMINABLE! THIS PLACE NEEDS TO BE TORN DOWN!

The rooms were a little dark and dingy but the hotel is currently removating all rooms so a "Terrible" rating is not called for. There are the typical problems in an older hotel like this such as a lack of electrical outlets and a noisy air conditioner but overall, even unrenovated, the room was acceptable.