Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, Massachusetts, 02138, United States | Hotel
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This hotel, located on 16 Garden St, Cambridge, is near Harvard Yard, Longfellow National Historic Site, Cambridge Common, and Schlesinger Library.
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    Historical Traveler Reviews Sheraton Commander Hotel Cambridge

    Beautiful old hotel


    I stayed at the Sheraton Commander during a two day visit to Boston right during the rains in October 2005. I was extremely grateful for the location of the hotel, near Harvard square, and also for the fact that my room was so comfortable (and dry) afer long days of walking in the rain. The bed was fantastic, as always in a Sheraton, and the shower was nice (although the tub drained rather slowly.) I could really notice the difference in comfort when I moved to another hotel out in Revere on my third night - that one was fine but just didn't compare. The Sheraton room was also extremely quiet - it helped that I faced the back, but I also heard almost no sounds from any other rooms or the hallway.

    The only negative is the service in the restaurant. I went down to breakfast one morning, was asked for my order, then read the paper for a good half hour (or more) while people worked or ate all around me - not one person ever asked me if I needed anything; it was as if I had wandered in off the street to read the newspaper and the staff was instructed not to disturb me! Well, I finally got the attention of another waiter, at which point a waitress was sent over to re-take my order. The food was pretty good but I was worried about a long wait to get the check afterward, which I also experienced. So I avoided the place on my second morning. Other than that, a good stay there.

    Old school


    Older address in a part of greater Boston where that's actually a plus. Terrific location just steps from Radcliffe Yard, and no more than ten minutes' stroll to Harvard Yard. Superb service in the hotel, though I must admit the valet guys were rather hard cases... OK, no tip for you.

    The hotel interior is steeped in another age, with atmospheric Oriental rugs and polished brass. My room was very comfortable, cozy, and above all quiet. The reception honored my request for a room facing the rear of the hotel (as opposed to the busy thoroughfare out front).

    Would I stay here again? Sure, just the location makes this hotel a winner. Though just for the fun of it, I'd probably try a different address next time in Boston.

    Enjoyed history of old hotel


    Our family recently stayed here for five days and loved it. The rooms were very nice and clean and the hotel was very interesting because it was so old. It was fun to imagine staying there during the time it was built.

    I would reccommend this hotel to anyone who would trade some of the amenities a newer hotel offers for the ambiance of this old hotel. The staff was very helpful and nice.

    Sheraton Commander Takes the Lead


    Just got back from a 3 day stay at the Sheraton Commander. This was during the very busy Harvard Graduation which put pressure on the entire hotel staff. But they came through with flying colors. We had a King room that had been recently renovated. It was small but very comfortable. The bathroom was also small and needed more counter space, but the shower was very good and made up for the lack of counter space. The hotel is old but is in good condition. It is conveniently located to Harvard Square, downtown Cambridge and the subway station. The staff is very accomadating and friendly. I recommend this hotel as a good spot to stay in the Cambridge area.

    Loyal, Dedicated Staff (Worn Out Structure)


    I was a guest at this hotel facility from January 17 through 20, 2005. As noted in other reviews, the hotel is convenient if your activity places you on or near Harvard University, Harvard Square or in Central Cambridge. You can walk to any of these destinations within minutes.

    The first and second floors of the hotel were being renovated during my visit. As a result, one could detect the faint scent of fresh paint on most of the upper floors. Evidence of construction activity was noticeable throughout the hotel. Having stayed at other hotels while contractors were renovating guest areas, I cannot understand why these businesses do not shut down during this major activity. More often than not, guests are offended by the noise, scents and disruptions caused by the construction.

    I stayed at the Commander during the coldest days of January 2005. My first night was fine. I did not have heat during my second night. It was so cold in my room that I made a conscious decision to remain under my blankets and endure the frigid temperatures; I found it most threatening to get up in the middle of the night to permit a maintenance person into my room to fix the heater. I stayed in the bed until the morning, whereupon I called for service.

    A kind maintenance person named Nelson came to my room in the morning to fix the heater. He was not able to repair the heater. He told me that I would have to change rooms. I repacked my bags and, with the help of hotel staff, moved to another room on the same floor.

    All guests received a written notice that the hotel would not have water -- any water -- from 10:00 until 6:00 on my third day. The notice did not suggest that the lack of water was due to the fault of the municipal water authority or any other entity; hence, I concluded that the source of the problem was within the hotel itself. Never before have I visted a hotel in the United States that did not have water at all times of the day and night. While I survived by making plans that did not involve water usage, I noted that this development was discussed openly, and in negative tones, by all hotel guests.

    My impression is that this 1927 hotel structure deserves some tender loving care. It is old. It has some grand, classic and elegant features, but it needs more than a few band aids. The management should close the hotel and renovate the entire facility. Their plans to renovate while guests use and occupy the premises threatens their business relationships. Simply stated, this experience convinces me that hotels should not host guests while the facility undergoes major construction.

    I ate breakfast in the hotel restaurant daily. The food was average. The presentation was dreadful.

    On a positive note, the hotel staff was delightful. The maintenance person -- Nelson -- was charming and competent. He was dedicated to customer service. Matthew, one of the front desk managers, was efficient and determined to make your stay a good one. He was, however, slightly, and acceptably, stiff. Another front desk person -- Michelle -- was warm, kind and attentive. Most members of the staff took a moment to extend a kind greeting.

    Balancing all aspects of my experience, the attitude and competence of the staff converted an otherwise poor visit into an average one.

    Overall, unless this hotel takes time and invests the money to upgrade the facility, there is only one reason to select this hotel: its convenience to Harvard and Central Cambridge. Given the vast number of alternatives, the comfort provided by other hotels may make it worthwhile to take a cab or subway to your destination.

    Great hotel and location


    My wife and I stayed at the Sheraton Commander during our USA honeymoon in April 04. We had been recommended by friends to stay in the Cambridge area due to the easy commute to downtown Boston and the lower accommodation prices. We were extremely pleased with our choice and had a wonderful stay in Boston. We stretched our budget slightly and went for a larger room that was well decorated and comfortable. The staff in the hotel were very helpful and willing to service any of our needs. The walk to the sub way and main centre of Cambridge was quick and easy with plenty of restaurants to choose from. The ride to Boston was equally simple and convenient.

    We would definitely recommend the Sheraton to others visiting Boston and hopefully one day we can make the journey again.

    Enjoyed the hotel and great location


    My husband and I really enjoyed staying at this hotel. All the staff we encountered were pleasant, friendly and professional. The decor is lovely. Our room felt more like we were staying in an Inn rather than a hotel. We had a corner room towards the back of the hotel. We could look out and see neighborhood houses and trees.

    I must comment on the shower. The wall mount shower head was amazing. It was about 5 inches around. It felt like I was in a warm rain shower. There was also a knob to adjust the water temp. There was a hand held shower head too.

    There is a nice front courtyard area, attractively landscaped. Great for relaxing with a beverage after a day of activity around the area.

    We have been to Boston numerous times and it was our first time staying in Cambridge. We loved it. It's about a 7 minute walk to Harvard Square where there are many shops, restaurants and open areas to check out. Lots going on during the day and night.

    It is also quite easy to get into Boston. The red line runs from Harvard Square and connects to the the other subway lines. So you can get to almost anywhere in Boston. If you arrive by train the red line has a stop at South Station. I would stay there again.

    Expensive, but super access to Harvard


    I have stayed at the Sheraton Commander several times. It is very expensive, even for the Cambridge area. However, it is in excellent shape and well-appointed. I have been placed in several different types of rooms (why, I don't know - availability I guess). They ranged from average hotel fare to a spectacular corner room with four-post bed and sitting area.

    The main thing with this place is location - it is basically on Harvard Square, and you could throw a rock from it to Harvard, or into the T stop. This is as close at it gets.



    We checked into the Sheraton Commander and were placed on the "Concierge Floor". We never could figure out what was special and finally decided it was just a sign on the floor to make you think so. The maid's cart was left in the hall most of the day and the room was hot when we checked in. The hotel is very old and small and not good for a family. Overrated and overpriced for what you receive.

    Nice Hotel


    Stayed here in 11/02 while in town for a buisness trip. The hotel was very nice. Better than most Sheraton's. Food was excellent. A bit on the expensive side though. You can go for a short walk to Harvard Square where there are hundreds of places to eat. Location was also convienient to the metro for getting into Boston. You can be downtown in 10 minutes. Good workout room. Parking was in a lot on on the side of the building. It was valet only due to parking limitations. Could be inconvieninet in the rain as there is no where to stand out of the weather while waiting for your vehicle. Would definitly stay here again.

    TripAdvisor Reviews Sheraton Commander Hotel Cambridge

    4.50 of 5 stars Outstanding

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