Sheraton Columbus at Capitol Square Hotel
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- Room service
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews Sheraton Columbus at Capitol Square Hotel
Very friendly staff - great location
First of all...the staff was very friendly. Upon check-in the clerk greeted me with a bright smile....asked how my trip in to Columbus was....after receiving my room key, she reminded me of her name - I think it was Stacy - and told me to contact her if I needed anything else. Immediately I felt welcome. The rooms here are very large, especially the bathroom. Bathroom was very tasteful. The beds are great, and I understand are relatively new. Valet service was good, except upon checkout, but that was due to the mad rush of people. The hotel was very vibrant while I was there. For those not familiar with Columbus, the hotel is across the street from the Capitol, next door to the Ohio Theater, and connected to the Capitol Square Mall. I definitely recommend, and will stay here again on a future visit.
Great beginning... miserable end
We arrived for a 3 day 2 night stay "girls long weekend" and stayed here as I was a Hyatt Gold Member. At the outset we found the place to be very nice. Rooms were spacious and the bathroom huge. The heat in the room was overwhelming and while the person from Engineering managed to get the temperature down a lot, it was still a little stifling in the room. Also, our room key cards seemed to die after a few hours and we had to get them reset about 5 times over the trip, which made us well-known to the front desk staff. We used the valet service which was exemplary for our many trips throughout the city, and also used both hotel bars (one on one night, the other the second) as starting points for our evening outings.
On the last day, however, the front desk staff changed. And it was a complete about face in terms of their behaviour. Gone were the cheerful faces and in came the hotel police. We were sitting in the lobby waiting for the last members of our party to join us, and in the space of 15 minutes had to prove 3 times that we actually were hotel guests! First we were just asked. Second time (by someone else) we were required to show our key cards, and third time (yet another person, accompanied by the 2nd person) we had to provide information on the room was registered under. We were informed, rudely, that it was 'for the security of other guests.' And that if we felt that, as current guests, we were not being treated fairly that was our 'problem'. We were all glad that we were no longer going to be among those other guests. The same folks who had harangued us also checked us out... and were rude throughout that process too.
What had been a wonderful trip - a nice hotel with up-til-then genial staff - turned into a very sour experience. I will need some persuading before I can be convinced to return to this hotel.
Great Renovation - Impeccable Service
I just returned from the Hyatt on Capital Square. I went there with my sister to attend and old friends 50th birthday party. I always read the reviews on trip advisor and I must say that this was much better then I expected. First of all, we got a great rate, (AAA) - $116.00 per night and it included a full breakfast for each of the nights we were there. The room was beautiful, clean, fresh and with one of the most comfortable beds I ever slept in. I heard that all the rooms were just renovated, so I guess we were lucky in that respect. Everyone who worked there was so nice and helpful and the food in the restaurant was very good. I don't know when I will be returning to Columbus again, but I would definitely stay there.
in response to the reviews concerning the quality of the rooms:
the Hyatt on capitol square is undergoing a room renovation. Several floors are completed and the final product is beautiful. the level of service they provide combined with the new rooms make this property a 5 star experience. I will continue to stay there and encourage others to do the same.
From the frying pan into the fire!
We stayed at the Hyatt Regency, then moved to the Hyatt on Capitol Square November 2004. It's hard to say which is worse. Dirty, surly, and the restaurant at the Hyatt Regency is to be avoided at all costs if you want to eat on the same day you order. Watch out for their reservation policies, especially if you book on the internet!
Great service, bad rooms
I stated here in October 2004. My room rate was very high for a city this size ($290), but it was the only available room in downtown Columbus.
Service was terrific. Everyone I encountered was friendly and helpful. This is the sort of service that is worth $290. As a business traveler, service is very important to me.
Unfortunatly, the rooms weren't up to par. They look as though they haven't been updated in 15+ years. There are TVs in the bathrooms, but I'm not sure who watches TV while taking a shower. The Room was clean and large, but it was in need of new furnishings. The bed was standard, the chairs were fair, and the decor was dated. The bathroom was also large, but it was bare and charmless. I have seen nicer rooms in Holiday Inns.
I stayed in Regency Level room. From what I can tell, it was a standard room with access to the Regency Club. The Regency Club was nice -- good snacks and an adequate breakfast -- but hardly worth a $25 premium over a regular room.
The location is great if you're working in the downtown area. The common areas (lobby especially) is nice, but a bit cramped. It is convenient to the a mall next door and directly across the street from the state capital. Cab fair to the airport is $20-25, a bargain consider parking is the same price.
The hotel has a good restaurant, but it is a typical overpriced hotel restaurant. The food is quite good.
If you can get in this hotel for $150, it is worth considering. Look around if the rate is more than that.
I recently had a business trip to Columbus and was in search of a hotel. Most of the reviews for most of hotels were mediocre at best. Because of the location of the Hyatt at Capital Square, I took a chance. At first they said that they rate was non-refundable but after some back and forth they changed the policy. The hotel lobby is warm and inviting. The rooms are pretty much standard Hyatt - carpet seemed new, bed was pretty comfortable, pretty much what I expect for a Hyatt. What impressed me the most, however, was the level of service. Everyone, from the bell staff who got me a taxi, to the waitress in the restaurant, to the waiter at the cafe right outside the hotel (I believe also associated with the hotel) was about as nice and helpful as I could have ever hoped for. So, for this reason (and the location), I recommend this place. I am a Gold Passport member so maybe this got me a nice room, but if you have business at or near the capital building, this is pretty good.
We loved the Hyatt!
After reading the previous two reviews, I was a bit apprehensive about staying at the Hyatt on Capitol Square. But I had already booked the room on the Internet at a "senior" rate that was too good to pass up, plus it was adjacent to the theater where were seeing The Lion King this week. Our room was absolutely beautiful (and clean), beds were comfortable, and the bathroom was large, with both a TV and phone in the bath! At the special rate we had booked, we also received a full, sit-down breakfast in the restaurant at no charge. The staff was very friendly and helpful, and the hotel location is great -- with the City Center mall, the Capitol building and the theater all steps away. We would definitely stay here again -- even without a senior discount.
This Hyatt has all of the hard stuff down: a good staff and a great location (the gym has a great view of the Capitol). Unfortunately, the rooms are desperately in need of an update. The first room I got had severe water damage that had been half-heartedly fixed, when I complained I was assigned a very smokey room. When I complained about that, I got they said there were no rooms with King beds left - yet, when I checked in they insisted they were so empty that they wouldn't open the Regency Club and they wouldn't have room service before 6pm.
When I called them on the lie, they just shrugged. This is one of the most disappointing Hyatt properties. If they fixed up the rooms, and opened the lounge in December, they would really have something.
Needs a little work
Needs a little renovation, Look up Pete the bartender on the second floor. he'll make it all better.
TripAdvisor Reviews Sheraton Columbus at Capitol Square Hotel
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