Sheraton Clayton Plaza Hotel St. Louis
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
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TravelPod Member ReviewsSheraton Clayton Plaza Hotel St. Louis
Historical Traveler Reviews Sheraton Clayton Plaza Hotel St. Louis
The Absolute Worst!!!
This hotel, hands down, is the absoute worst that my husband and I have EVER stayed at. In our lives. I am a native to St. Louis, and am well aware of the yuppie stigma attached to the Clayton area, so I was expecting much more than what we received at this hotel.
As soon as you enter through the front doors of the hotel you are hit in the face with the the awful smell of stale, hanging cigarette smoke. Also, it was HOT in there. We looked at each other and asked "is the A/C on in this place?" We were in town for a wedding, and noticed three tables flanking the check-in desk with welcome bags. Well, two out of three had welcome bags on them. The wedding we were in town for had an empty table. I asked the front desk clerk where the welcome bags are for the wedding we were attending and she shrugged her shoulders and said, "well, we've seen people grab two or three at a time." As a newlywed myself, I am well aware of the time and money that goes into those welcome bags for the hotel to just place them on a table to allow anyone to walk by and snatch one. Or two or three. Couldn't the hotel keep the welcome bags behind the counter and pass them out as guests arrive? I thought that was standard procedure, at least it has been at all other hotel weddings I've attended.
We then proceed to our room in the even HOTTER elevator. I was beginning to feel light-headed in the elevator it was so bad. We get to our room on the "Club Floor" and I was stunned. The room was the smallest room I've ever been in! I couldn't believe my eyes, I felt like I was back in the dorms in college. And, on par, the A/C didn't seem to be working in our room either. We adjusted the temp to 60', but it didn't seemt to make a bit of difference. But the biggest surprise was the bathroom. Now, I am bit of a neat-freak, and bathrooms are especially important to me, but I was beside myself when I saw this bathroom. The corner of the tub was cracking away (see pic), the toilet had hair on the seat, and the toilet lid some peculiar stain on it, like red kool-aid had been spilled on it years ago, and the sink had hair in it as well. The room was so tiny that the bathroom door was weighted to swing closed because of the lack of square feet in the place. If the bathroom door was open, you could not enter or exit the hotel room. What a joke.
The rest of the weekend did not get any better. We never got our welcome bag, the smoke smell just got worse, and our room never cooled off. As soon you get off the elevators the bar is directly to your right so no matter what time of day you are accosted by smoke. It's 2006 folks, enough with the indoor smoke!!
One positive note, the attendant in the club floor lounge was wonderful. She was friendly, and keep the lounge cleaned and well-stocked during the breakfast hours.
If and when we ever stay in Clayton again, we'll head across the street to the Ritz-Carlton.
We spent family weekend at the zoo and this hotel was only minutes away from it as well as offered an opportunity to walk to dinner. I got a great price on this hotel through bidding on Pricline (way under what the daily rate was on the hotel's website). When this hotel accepted my online bid, I called and made sure that they knew that I needed a crib when we arrived (this was done a week before arrival). On Friday (day before arrival), I called to confirm that they are aware that we need a crib, I was told again that they are and will have one when we arrive. Upon check-in I was told when I get in my room to call Guest Services, which I did and was informed that they were all out of cribs. It took about 1 hour of back and forth with Guest Services to finally get a crib. I have to mention that everyone was very polite during this and hotel staff treated us with respect. Our room was average size, the bathroom on the small side. There is a charge for internet service as well as parking.
Stayed two nights at the Sheraton Clayton Plaza over Memorial Day weekend. The hotel is in a good location, walking distance to restaurants & close to the great St. Louis Zoo. They upgraded us to a Starwood guest member floor and provided us a crib that we needed (cribs are great if you have children, easy to use and new). There were two weddings going on at the hotel over the weekend, so the elevators were very slow. At times, there were lines of up to 15 people waiting to get on. On the first night, our a/c unit started leaking water all over the bathroom floor. We called guest services and were promptly moved to a different room. Within 2 minutes, a bellman delivered us a key to the new room and asked if we needed help moving. The staff were very friendly and helpful at check-in, check-out etc. Parking is right next to the hotel, they charge $9 per day.
Service and Convenience at the Sheraton Clayton Plaza
As a frequent traveler to St. Louis, with meetings in Clayton, I always enjoy my stops at the Sheraton Clayton Plaza. The people are great, the location is great, close to restaurants and shops but I usually dine at Alexander', the hotel restaurant. There are a lot of great hotels in the Clayton area and some may be more glitzy but I feel like I know what to expect at the Sheraton and that makes traveling so much easier.
DESPERATELY needs a remodel!!!
This was disappointing for a Starwood property, on any level. The room was tiny, with WET, yes WET carpet. This was a club floor room, and after asking to be moved and not being accomodated, I decided not to push because we weren't in our room much during our 2-night stay. The staff seemed to delight in saying "no". The lobby was musty and smoky as well, and the sheets were scratchy and miserable. The housekeeping staff left our coffee cups half-full on the bathroom counter (I suppose he/she thought we might want cold coffee later). The only bright spot was the food- it was very good for hotel food. We won't ever stay here again!
Avoid this Hotel!
I stayed at this hotel in June 2005, and this by far was one of the worst hotel experiences I have ever had. The service was horrible, checking in took way too long! I was guarenteed valet parking, but when I arrived, the hotel had 2 wedding receptions going on. Guess what? No parking spots, had to walk 3 blocks to park! Then they wanted me to pay for valet parking and I wasn't even using it. Like I said, horrible service, I would avoid this hotel all together and stay somewhere else. I saved about 20 dollars by not staying in downtown St. Louis, if I could do it all over again I would have paid $100 extra to not have stayed in that hotel. Trust me, for the third time, avoid this hotel!
Terrible, terrible, terrible
I am shocked and dismayed by the people who rate this hotel as "Excellent". I don't want to be insulting, but it is beyond belief that anyone could possibly rate this hotel anything other than "DISMAL". I do not travel for business, but over the past 35 years I have stayed in a numerous hotels and motels across the country and this one ranks among the biggest disappointments. Do not be fooled by the opulent lobby with the 3 bellhops. It would appear that these are left over vestiges of days gone by when the Clayton Plaza must have been a classy hotel providing fine rooms and service. But not today. First, I must concur with an earlier reviewer regarding the size of the hotel rooms - they are by far the SMALLEST hotel rooms I have ever seen. After bumping into furniture and suitcases, we decided to move the desk chair up against the wall so we could get past it without tripping. And the bathroom was TINY and NARROW. I could not even dry off after a shower without banging my elbows into the walls and door. I would guess that at one time our room was part of a full-size room which got rehabbed and reduced in size by 2/3. But how much space does one need when you are really there to sleep? That's when we discovered the MATTRESS problem. The mattress was kind of "V" shaped. No matter how hard my wife and I tried to stay on our own side of the mattress, it was impossible. We kept rolling into the middle of the bed and then would struggle to roll back to the outside. I finally fell soundly asleep only to be awakened at 3:00AM by the blaring of a clock radio coming thru the wall from the VACANT room next door. I never really fell back to sleep that night. When we left our room for breakfast the next morning, our neighbor's dinner trays were still sitting in the hall from the nite before. We came back from breakfast, showered and left for the day and the trays of rotting food were still sitting in the hallway. I certainly wouldn't have expected this from a Sheraton. Stay away from this hotel. There are much better ones in the St Louis area.
Nice Hotel but...
What is that smell?... This is a very nice hotel and I have had nice rooms 2 of 3 times here. I must admit that the first week I was here I should have complained. But it was only a few nights so I did not. The room smelled awful, like mildew. I turned up the air unit and the smell was not so bad. For week 2, I expressed my concern and they upgraded me to a suite. Much nicer room, no smell in the room. But there is a smell of mildew or something in various places in the hotel.
For the 3rd visit, another nice room.
Staff is very friendly and helpful. Doorman and desk staff recognized me and welcomed me back.
Lobby can get smokey because it is really not too separated from the lobby bar. Food is decent. Awseome deal on Samuel Adams beer...only $1.50 per pint! And this was still the deal a month later on visit 2!
Location is convenient but parking is a pain. There is construction on the Forest Parkway and the parking lot is affected. You have to drive all over through 2 garages just to exit. And they still charge $9 per day!
Unless your SPG platinum like me and want the points, or you get a great price, you may want to consider the Ritz (around the corner) until the parkway construction is done.
Good place for families
We've stayed at the Sheraton Clayton Plaza several times with our children ages 7 and 14. We think it's an excellent place to stay in St. Louis. The rooms are well-equiped and comfortable, the service is extremely friendly and there's a great swimming pool for the kids.
Smallest Hotel Room I've Ever Stayed In
Booked through Priceline at $69 for 3 star. Lowest internet price I could find afterward was $119 at this hotel. Thought I was getting a great deal. Found out later that you'll have to add $8 per day to park.
Upon entering you get the feeling that you are really stepping into an elegant luxury hotel. Lobby is spacious and beautiful. Apparently this hotel was remodeled in 1999 but they partially neglected the rooms themselves as they have crammed as many rooms as possible on to each floor. We had 1 queen bed, 2 night stands, desk and chair, another chair, and an armoire that held the TV. The lighting was terrible and one lamp was burned out. The hairdryer in the bathroom kept blowing the circuit breaker on the socket. There is no vanity, just one little glass shelf above the toilet to place your tolietries. The TV had minimal channels although ON-Demand movies were available for $12 and $14 each. No continental breakfast offered and room service was very expensive. I'm a bargain shopper and I think I'll go back to staying at the Drury Inns or the Marriotts family of hotels where I can get everything I got here plus a vanity, table and chairs, refridgerator, and free hot breakfast.
TripAdvisor Reviews Sheraton Clayton Plaza Hotel St. Louis
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