Sheraton Chicago Hotel and Towers
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Historical Traveler Reviews Sheraton Chicago Hotel and Towers
Importantly, the bed was clean with feather down pillows. The carpet had no black sock effect. However, the tub was backed up and the toilet was a little unsanitary. Some staff members had a great attitude and was very helpful while others were not. My husband called for water twice one night and no one ever brought it. Which was very rude considering there was no way to get any other than leaving the hotel. I think I was billed for it anyway because I received extra charges on my bill. I booked the trip through hotwire for the first time. I didn't realize when I left the hotel that my account had already been charged for the room. The hotel billed me again for every night. I'm currently waiting for hotwire to resolve the issue. Parking was a minimum of $34 a day. The best part of the stay was Shulas. Even if you don't stay at Sheraton Chicago, you should have dinner at Shulas. Food, service, wine, fantastic!!!
I took a trip to Chicago for a short getaway weekend with a girlfriend. I found the room and location just fine. I didn't have any issues there. I didn't spend much time eating at the hotel, using the gym or anything else, so I can't really say much about that part. The view and location was pretty good. Walking distance to everything. If you are going there by car and you are not familiar with Chicago, it will be useful to get directions first.I did find their $4.00 bottles of water in the rooms somewhat appalling. I would think that they would provide us a couple of them for free like other hotels do that I have been too. There were never any washrags. I never did ask why, I just thought it was strange.I did feel a little intimidated going there. I have stayed in hotels in Bombay, Manila, Berlin and other places and never really felt that way. Most of the staff was polite and fine.There was a wine glass that was outside my room the entire time. Not sure why it stayed there for so long.
Love the location,the room and the views.Resturants are great and reasonably priced.Gym was more than adequate.Staff was pleasant and helpfull.
Overrated, too expensive for the type of room I had, some rude employees, $24 to Park, Everything in your room cost to eat or drink, should be included in the price. Pool area closed at 9 pm. The hotel itself was pretty but what I paid for one night was terrible. I get home and check rates, its unbelievable how a hotel can jump from one price to another $99 a night to what I paid $236. Just felt ripped off. Wouldn't stay there again.
Room was very nice and clean with a greatview of Navy Pier. I loved the area by the lobby where I could relax and enjoy a cigarette. Food, domestic beer, cola was over priced along with local phone charges. I was disappointed there were no pop machines in the entire hotel.
Arrived to find that the phone did not work, the toilet did not flush, and there were half drank bottles of water and used jars of dip on the window sill. The room was extemely small.
I will never stay here again.
I am a travel agent and have stayed in many hotels, however I have never had quite the experience that I had at the Sheraton Towers in Chicago - it was AWFUL! The staff were unprofessional, rude, and immature, the service showed the same attitudes, and the rooms were dirty and unkept. When I first arrived, I was glad they were able to check me in early, and I went up to my room, to arrive to cigarette butts in the ice bucket. I called to the front desk to ask for another ice bucket and the lady rudely responded by asking me if I wanted another room. I switched rooms, after lugging all of my luggage downstairs then back upstairs again, without any apology or help from any of the staff. Finally I settled into the room, and because I was staying with friends I asked for more pillows. We didn't get more pillows for 2 days, or towels. We paid for a fax that we never received, despite the fact that we had notified the front desk how important the fax was. They said there was nothing they could do about it, that no one had a key to the business center, and that we would just have to wait. When I called later that night I heard a different story, that the manager had a key and she could get the fax for us, and it would be up in 3 hours. Never came. When they came in to "clean" our room, 80% of the things that usually take place in a cleaning didn't - such as picking up towels that had fallen on the floor, replacing cups, replacing trashbags, etc.
I will never, ever return to this hotel nor will my roommates that shared the room with me. For $160 a night, I expect much more. And that was a group convention discounted rate!
Atmosphere fit the season...
Had 2 rooms at fabulous rates during December. We were greeted by a beautiful lobby Christmas display and on Sunday morning the lobby featured Christmas singers and hot cider and cookies. Despite the fact that a major Christmas party was booked at the hotel, the rooms were quiet, and one room had a fabulous view.
Learned to take the elevator up in order to get down - the hotel is so large! Had a nice buffet breakfast, although a tad pricey. Getting the car from valet parking is a hassle with such a large hotel.
I would stay there again as long as I got another fabulous internet rate!
Not a bad hotel, needs updated
I read the reviews on this website before going to the Sheraton so I kind of had an idea of what to expect. For the money ($99 on Sheraton's website) it was a very nice hotel. It is very clean but it does need a facelift. I am a construction worker so I notice these things probably more than the average person, but it seemed to me that everything was just a little outdated. The only hotel I have to compare it to is Le Meridien. Le Meridien is definetly in a higher class (larger bathroom, separate shower from bathtub, robe and slippers, marble foyer and bathroom, 32" tv vs. Sheraton's 19", much better in-room dining, complimentary newspaper, etc.) These are little ammenities that are just nice to have that the Sheraton lacked.
Even though the price of the room was low, Sheraton makes up for it in other areas. For example, we ordered in-room breakfast. It was $16.95 for the breakfast and I ended up with a bill for a little over $30. I got charged $3.50 for a kids size carton of milk. Then room service delivery charge, tax and gratuity brought me up to $30. Rip off. Also paid $46.00 for two days worth of self parking, not to mention the fact that you have to walk a mile to get to the hotel lobby from self-parking.
It sounds like I'm a complainer but really, I'm not. Overall, it is a very nice hotel - Sheraton could work on a few things however.
Nice room, incredible views
Stayed here the weekend after 4th of July. Location was great, room was nice, the view was great--I could see the John Hancock building, the NBC Tower, Navy Pier, and Lake Michigan from my room on the 10th floor. The carpet was looking a bit worn, but other than that the room was fine. Room service was a problem--I ordered a meal late one evening and it never arrived...I just gave up and went to bed. There was a huge convention in town that weekend, so that may have had something to do with that. Got a great deal on priceline.com, highly recommend the hotel.
TripAdvisor Reviews Sheraton Chicago Hotel and Towers
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