Holiday Inn Chiang Mai
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Holiday Inn Chiang Mai
We booked another hotel in Chiang Mai because I'd read some negative reviews of the Sheraton. But after the first night in the other place, we stopped by the Sheraton and they showed us few rooms, so we switched. I wish I had booked this one fom the beginning. They gave us a great rate since it was the off season so we had a suite, but I saw the regular and deluxe rooms, too. All of the rooms were clean, nicely furnished, upscale by U.S. standards, nice view of the river. Upgrade to the deluxe rooms if you can - they were bigger. The suite was amazingly roomy with a separate living room and bedroom (we were traveling with a baby and appreciated the extra space). The staff was very pleasant, breakfast was very good. Room service meals were reasonably priced with a good selection of Western and yummy Thai dishes. There were computers in the lobby for checking the internet (for a fee). The gym was only adequate, but apparently it's the best you'll get in the Chiang Mai city area. My husband enjoyed the massages in the hotel spa. There were 2 pools, one had a kiddie section, the pools were nothing spectacular compared with some Thai resorts, but were clean and pretty. I highly recommend this hotel. If you want to stay right in the city, this is the nicest of the big hotels (until they finish some new places we saw being built).
Great hotel Very friendly staff
After reading several contradictory reviews we decided to stay at Sheraton Chiang Mai from 4th-9th June. Of all the hotels we have stayed at, the staff here were the most charming and friendly. We stayed in a deluxe river view room which was enormous well furnished, complimentary fruit and drink(commonplace in most thai hotels). Bathroom seperate large shower. and bath tub, nice toiletries. Housekeeping excellent and dry cleaning cheap and first class. Breakfast, lunch and dinner service unbeatable food excellent. The bargain is the buffet lunch 450 baht, vast selection of starters, main course and sweets. There really is an abundance of happy,smiling and polite staff. About 10 minutes by tuk tuk, loads available to night market, 20 mins to central plaza and not long to airport plaza. Good group here of an evening, nice cocktail lounge. Recommend this hotel without hesitation, wish we stayed longer in Chiang Mai.
Stayed there last year and I found it a good hotel in a great location. The staff were very friendly and provided really good service. The pool was excellant, likewise the breakfast.
My only beef, the elevators took too long to arrive. But I guess I had plenty of time.
The room was fantastic, everything I have come to expect from a decent hotel. Some really good live music at night in the foyer area.
Would stay again and hope to do so next year.
A quality hotel
I understand that this hotel used to be a Westin until it was downgraded to a Sheraton. Locals say the staff were the problem, but I found the Sheraton and the staff to be very good.
The rooms were a good size - we were on the 25th floor with a pretty good view of the River Ping. The bathrooms had a separate bath and walk in shower.
The hotel has a fitness centre (old and worn equipment - rather typical of hotel gyms), and an outdoor pool, which is plesant, if chilly in the northern Thai climate.
All in all this is a decent hotel.
stayed in the sheraton chiang mai for five nights on the westin prefered guests floor. very spacious rooms with large beds. bathroom was nice, big power shower. cleaning staff very thorough and efficient. staff in general kind and helpful. internet overpriced, can find very cheap net cafes just down the road. pool a little disappointing, very small with a view of a nearby high rise hotel. overall very impressed.
Downgrade instead of refurbishment
This hotel had been a Westin. Instead of refurbishment and renovations it was downgraded to a Sheraton. Not a wise choice when you would expect the standard attached to this name. There are galaxies between Bangkok Sheraton Grande and this one. Mildew in the shower made it a bad experience. The rooms are spacious, the beds were good, air condition worked very well. Breakfast experience was average. There is a smaller concrete swimming pool area with shower cabins and shampoo supplies and very kind staff. Staff is very kind in general but the majority does not speak sufficient English. Dialing guest service for additional tea bags and fresh milk (no problem in Bangkok Sheraton Grande) from house keeping we were supplied by tea pots and cups from room service (due to misunderstandigs with the guy answering the central guest service line).
Nice but staye in better
We stayed here after the Montien Riverside in Bangkok which was excellent, so it had a lot to live up to. Chiang Mai is a very different place to Bangkok so we didn't expect quite the same standard. The room we had was very spacious and had everything we needed, although some of the furnishings were slightly shabby. The service was very good and the staff were always very polite and always smiling. Everything was very clean and I would have no hesitation staying here again.
Great if you have low expectations
Don't expect a similar experience at this sheration compared to those in the states. This hotel is not bad for Chiang mai but does have some problems. The room we checked into had a bad mildrew problem...I would go as far to say the hotel needs major renovations and upgrades to meet the expectation of its commentary in Frommers as "the address to stay in Chiang Mai." I will say though that the staff was well trained and the breakfast buffet was great.
One of the finest Hotels in Chiangmai, great service with very friendly staff. Great view and short distance from the Airport. The breakfast was fabulous. I enjoyed my stay at the Sheraton Chiangmai.
Fallen from prominence
The Sheraton needs to throw some baht at this hotel for some necessary renovations. First of all, I have never experienced a hotel with so many foul smells. A sign in the hotel lobby forbids guests from bring durian fruit on the premises due to its unpleasant odor, but apparently the sign went up too late. The rooms and hallways made me want to hold my breath. The rooms though large also have problems. I saw black mold in the showers and the furnishings felt old. The bar had overpriced drinks (expected at a large hotel) and our over-cooked spring rolls went uneaten. The cheerful hotel staff was the sole bright spot at the Sheraton. Chiang Mai has much better hotels for a better price. Sheraton needs to get to work on this one.
TripAdvisor Reviews Holiday Inn Chiang Mai
Travel Blogs from Chiang Mai
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