Sheraton Burlington Hotel and Conference Center
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Historical Traveler Reviews Sheraton Burlington Hotel and Conference Center
OK, nothing special
We ended up with this place through Hotwire.
Very large hotel with seemingly endless dark corridors. Pleasant reception who checked us in a little earlier than we were supposed to be there. Our room overlooked a peaceful inner courtyard, lots of plants, mostly growing over the windows so it was quite dark in the room during the day. Room furnished in a slightly sickly green with an interesting offset bed arrangement but with a sofa, TV, desk, easy chair what else could they fit in? Room reasonably clean but quite dusty, table dusted in front of objects like the phone but the phone clearly hadn't been moved to clean behind.
One lightbulb didn't work and another's "find in the dark" light flickered annoyingly during the night. We could have tested the service promise from Sheraton, since it was promoted in the room, on the TV and by reception but we were only staying one night so didn't bother.
Pool was large, freezing but there were lots of towels on a shelf (read earlier review) but no visible staff on duty.
The hotel's principal business appears to be conventions and Sunday morning food service areas were mobbed so go early or go outside. We were also woken during the night when one of the convention parties finished and guests decided to continue their party down the corridor. Never really understand why hotels can't keep convention guests in the same part of the hotel since they all have similar needs but there you go.
Should you venture outside the hotel (and since I wouldn't describe it as "attractive" you really should, downtown Burlington is just over the hill, University Mall is just round the corner and it's at the side of the Interstate so you're well connected. If you're a tourist in the area do check out the Shelburne museum just seven miles south.
We paid $60 for the room so have little to complain for the price but would probably not have paid the full price they were asking on their website for same room.
Definitely would stay here again!
We stayed here during max capacity for the Vermont City Marathon from May 28th through May 31st. We are Starwood Preferred Guest Gold members and were bumbed up to a Club Level room upon checkin :-) They have both a club level floor (serves only on the weekdays) and a SPG floor.
The hotel itself is massive and quite impressive. The restaurant is in the middle of the hotel with an al fresco feeling and some the rooms face the restaurant in the atrium, making them feel like apartments with flowers at each window. We were lucky enough to have one of these rooms!
Check in was a breeze and all of the hotel employees were extremely nice. We went to our room and were completely amazed. I am not sure about the other rooms on different floors, but our room was HUGE. The bed was huge, the living area was huge and the bathroom was huge. We were quite impressed. As always, the beds were comfortable...but hte room was so inviting.
We lost our toothbrushes somewhere and when i called the help desk, they ran out of them. I got a call back about 5 minutes later with the customer care person letting me know someone was on their way with real toothbrushes from the gift shop. They actually gave us two new toothbrushes and a huge tube of toothpaste!
Check out was a breeze and we would definitely stay here again. They also hosted the expo for the marathon and even with massive amounts of people around, they hotel still managed to get us everything we needed! The ballrooms are also quite impressive as well.
Nice place, bad experience
My mother and I planned a weekend trip to Burlington, and she found this hotel on the web and made on-line reservations. We found it with no problem (literally right off the freeway) and the location was convenient to downtown and the freeway to other places around Burlington.
There was a convention there that weekend, so parking was non-existant, but we checked in and found our room with little trouble.
We were so tired by the end of the day from sightseeing, we opted to eat at the restaurant in the hotel and were quite impressed with the facilities... there was an inside swimming pool and a very nice 'psuedo-outdoor' area where the barr & grill style restaurant was. The food was good, and the ambience was quite nice, but it was a bit overpriced for what it was.
The room was clean and pleasantly decorated, however the bed was the hardest thing I've ever laid on. We tried sleeping on it, and my mother actually opted to squeeze herself onto the small loveseat to sleep, instead. I was stuck with the bed, and have never had a worse night's sleep.
When my mother reserved the hotel on-line, she had provided her credit card number for payment, yet when we went to check out, she was told she had to provide it again, so she did. She then found out later she was charged twice for the room, and the second charge was quite a bit more than the price she had been quoted on-line! She called to have it removed and was told they could only reverse the lesser of the two charges! She argued with them about it, but they would not budge... she ended up having to pay quite a bit more for the room then she had originally been told she would be charged. I was furious, and called to complain myself, but was rudely told there was nothing they would do about it.
I would never stay there again, simply because of the horrible bed and the dishonest and rude way in which the credit card charges were handled.
Sometimes you roll the dice with Priceline, on this roll, I came up with the Sheraton Burlington Hotel and Conference Center. I had reserved two rooms through Priceline at a really good rate. I confirm the reservations two days prior to arrival. This was just for a short weekend getaway with some friends.
It got bad quick here, and as a result I wouldn't stay here again. If you have a choice, take a hard look at other hotels in the area.
We checked in early around 1-1:30P, and only one room was available. No big deal, since we were early. They said normal check in was 3PM, but due to delays, my 2nd room wouldn't be ready until 4PM. Long story short, I ended up walking out of there around 7PM with no room.
I went and stayed elsewhere. Staff was not very helpful, they say all the right things, but with no results. I saw some rates @ this hotel for $120/night, I would have pressed charges if I was paying that much. I ended up getting a full refund from Priceline.
Be careful if you are thinking of staying here.
Stay elsewhere if you can
We stayed at the Sheraton Burlington in July and were quite disappointed. The room quality was low; despite being a nonsmoking room, both the room and the corridor smelled of smoke and some unidentifiable disagreeable odor. The Sunday brunch was overpriced, but the regular breakfast was fine. We couldn't believe how early the bar closed (before 11!). Our small group only wanted a glass of wine, and nothing was open. However, the bartender was nice and cooperative, selling us a glass and suggesting that we drink it in another common area. The pool was indoor and adequate, but there were no towels. After several requests and searches for towels, we got some from our room. On top of all of that, this hotel is right on the main highway. There are better locations, of better quality for less money.
My husband and I had a relaxing weekend getaway. We enjoyed the pool, jacuzzi and other amenities. Very easy to get into town....even using the city bus! I would highly recommend it!
We stayed at the Sheraton in Burlington for two nights in July 2004 using our Starwood points (3K per night). This isn't a high end hotel, but it also isn't priced like a high end hotel either. It's located right off the interstate and only a few minutes from the airport, so it's easy to find. The garden in the center of the hotel is cute, but who's hanging out in the garden? The room we had was an inside room with a nice view of a brick wall, but we didn't care after arriving at 1am and 15 hours of travel (gotta love getting stuck in Philly, I'll learn my lesson about that airport someday). They held our room without issue. The room was average. Didn't have the Sleeper beds. Was large for a standard single room though. This hotel has some charm though with a warm feeling and the courteous staff only adds to the old New England charm. My wife really felt comfortable there. Best of all, no special resort fees like most Starwood hotels in which I've stayed.
Location isn't bad. It's a short drive to Church Street and the lake (about 5 minutes from the hotel). Have to pay to park on most streets and in the lots in downtown, but the prices aren't bad at all especially when you compare them to the large cities. Church Street is the place to be night and day. When you're done exploring, skiing, etc. Church Street is the best place to hang out for dining, cocktails and dancing. Very casual with friendly locals walking their dogs.
I have to admit that our stay at the Wyndham on the waterfront was a little nicer in my opinion. The room was a little better and the location was much better (liked being able to walk across the street to the lake or a block or so to Church Street). My wife still preferred the Sheraton. Then again, there's no parking at the Wyndham and we had to pay for the daily parking in the city garage. We had 3 free nights at the Wyndham and simply added 2 free nights at the Sheraton using our Starwood points. But I don't think the Wyndham is worth the price otherwise. It's the most expensive chain hotel in the area. Again, expensive is a relative term. Nothing in Burlington is all that expensive compared to most cities.
All in all, if you're looking for a nice hotel with a convenient location and not a lot of extra fees, this is your place.
Better Than Expected
This hotel exceeded my expectations. The Sheraton website does not contain enough photos to really give a good idea of how the hotel looks inside. There is a lovely atrium restaurant, my room was one of the nicest I have had in a long time, and the hotel's location right off I-89 is convenient for exploring the surrounding area and yet is only a mile or so from downtown Burlington.
Hotel is conveniently located right off the highway (I-89). Just a few minutes to downtown Burlington and just down the street from UVM. Rooms were nice --- However, room temperature was either freezing (when the AC was on --- and it was loud) or warm and stuffy (but quiet) when the AC was off. I was a little 'put-off' that in order to use my laptop I had to pay a fee.....or use their internet access at $10/day. I would probably try someplace else if I was in Burlington again.
I was here for a conference during the summer. One morning the power went out in half the hotel. My room was unaffected, but others had to shower that morning in the dark and without A/C (it was in the 90's and muggy that day). The hotel didn't really seem to know what happened or how to fix the problem. Otherwise, the hotel was pretty standard. The pool area was nice and the rooms are adequate. The staff was able to provide me with maps and local information. While the hotel is actually in South Burlington, it is a short drive to downtown and very close to the University of Vermont campus.
TripAdvisor Reviews Sheraton Burlington Hotel and Conference Center
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