How has this hotel rated in the past?
Historical Traveler Reviews Melia Bilbao
Excellent hotel at a great price
We stayed here for 2 nights last week for 103 euro a night. Fantastic bargain for such a new and luxurious hotel. Interesting construction and impressive lobby.
Gorgeous room with view of Guggenheim, comfortable bed, and great bathroom. Room service also good quality, although had to stay on hold a while as the front desk take the orders for room service so if they are busy you have to wait. Other than that excellent.
Had drinks at the bar one night and they were very reasonable.
This is an excellent hotel in a great location. The Bedroom was very comfortable and the bathroom was one of the best with a huge separate shower. The location is great 5 min walk to the Guiggenheim Museum and the old town is 10 min walk away. Taxi to the hotel from airport cost 25 euro ...or you could get the airport bus to the bus station for 2 euro 15 min journey time and then take the tram from bus station takes 5 min and costs 1 euro the tram stops beside the hotel. Breakfast in the hotel was very good. Got the room for 110euro inc breakfast on the Sheraton web site. Bilbao is good for a two night stay and you can see everything the city has to offer in 2 days.
After already booking the hotel for my partner and I as a getaway from it all weekend; I grew concerned of the worrying reports about the hotel. Booked via Expedia and after endless searching for more details on the hotel - I found out myself that there were building work next to the hotel. Upon contacting the hotel directly - they reassured myself that despite that I would definately not have a room overlooking the building work and that no noise could be heard from the hotel.
Upon seeing the hotel from the outside, its definately stylish and very modern. If you like the 'contempory look' - this is your hotel.
I thought it was beautiful! The staff are very accommodating and I would not hesitate to stay there again. Please be warned that the lift is glass panelled and if you suffer from vertigo, this could cause a slight problem if you're on a high floor (ours was on the 9th!) the lift is quite speedy and cause a little stomach churn! But a lovely hotel!
Far from being 5 stars
We stayed for 3 nights in October and booked through Sheraton's official website. The hotel is near to the city centre but is next to a building site. The pool in the Wellness centre was not in operational but we were not informed when we made the reservation, nor we were warned about the noise and dust from the building site. Breakfast was a letdown. There are not a lot of variety to choose from. Room service was poor. We left some used wine glasses on the table just to find out that they were being taken away and not replaced. One of them was not even cleaned. Overall, the standard of this hotel is not quite 5 stars yet.
Great Hotel for visiting Guggenheim
Beautiful, modern hotel close to Guggenheim. Ate in the bar (11 euros for a good three course meal).
Minor drawbacks: pay parking and difficult to find
Excellent Hotel and a Great Value
This was one of the most unique hotels we have stayed in for quite some time. The hotel itself is new and a very interesting art deco. The rooms were extremely comfortable, clean and modern. The bathrooms were to die for. The hotel had an excellent gym. The bar and restuarant were clean and alive each morning and night. The Sheraton is centrally located and can be reached in 10 minutes form the Guggenheim Museum. We booked through Expedia and it was a great value as well.
After pulling up in a taxi, and waiting a minute or so, no doorman emerged so I struggled into the hotel with my luggage, up a small flight of stairs and into the vast lobby. Not so vast in terms of floorspace, but some ten storeys high with a lofty atrium effect. After complaining that the swimming was not working, yet at booking I had been informed it was in operation, I was upgraded to an executive suite. This room comprised a large living room with a small suede sofa, undersized glass dining table, desk, corner unit with stereo, and a guest cloakroom. Off of this room, through sliding double doors was a large bedroom with a floor to ceiling window, towards the back was a double wardrobe housing the safe, and adjacent the bathroom. Bathroom had the usual twin vanities, separate toilet/bidet area, jacuzzi bath which was too short and narrow, and wet-room style shower on an unpolished marble slab. For a suite, I felt the bathroom was somehow not quite luxurious enough, and on the last day of my stay a terrible smell of drains was evident. The ventilation was not adequate, and like Hotel Arts the mirrors were not heated so one had to wait a while before they became operational again! Bed was extremely comfortable, with good selection of pillows and this time a duvet. Blinds, like Hotel Arts were fully electric; one could have a gauze to act as a screen from people in the street, or a black out lining down simultaneously. The entire room/living room was carpeted in a woven/plaid red/green effort - stylish, but impractical as already some of the loops had been caught. The living room should have had a wooden or marble floor, and the entrance lobby once again should not have been carpeted. The view from my window was a park in the distance and a large, but quite quiet building site in the foreground, when the work is completed (an underground car park) I'd imagine the view will have improved, but this did not cause any great inconvenience. A "business centre" comprised a few coffee tables, chairs, and one computer with free, fast internet access. The gym had eight or so pieces of equipment and a tiny sauna in the changing rooms. The pool area was accessed through a sliding door, and looked down on to the street, quite why it wasn't working is a mystery - the pool itself was an eighth full with water! The hotel has two restaurants, one is a café, and another a full service restaurant with menus developed by a michelin starred chef. The actual build quality throughout the hotel was distinctly lacking, with various fixtures not having been fitted perfectly.
I dined in the café one evening. Food was a little designerery, service was acheingly slow, and the staff were inexperienced. Prices were very steep when compared to say Hotel Miro where I enjoyed an excellent meal in a similar cafe/bar setting. Breakfast was a weird affair, tiny little dishes of poached eggs with mushrooms, only three different cheeses, and various fresh fruit. Bread was labelled as "home-made toast", how quaint. Service was again, a little clumsy. No champagne, or red berries to be seen.
Concierge was also inexperienced, having to make telephone calls for even the simplest set of directions or advice regarding restaurants, they lacked confidence.
Maid service was not up to scratch. Every evening, when I was dressing for dinner, the maid would knock on the door wanting to carry out turndown service (a full second room service was not offered), and she slipped a card through telling me to call the guest service centre when I was ready for the room to be turned down. I called, and upon my return several hours later, the room had not been touched! On the second day, I had left six used wine glasses on the table, I returned to find the same six wine glasses unwashed, untouched. On the third day the maid had removed all of the glasses, but had not bothered to replace them. When I asked for a second service that evening, it was not performed, but the glasses were replenished. Perhaps I am expecting too much, after all this is under half the price of Hotel Arts, but if an hotel is rated five stars, I expect five star service to match.
The building is in an highly contemporary style designed by a Mexican architect, it is hard to envisage how it can be refurbished in twenty or so years time - the style is far too radical and bold to lend itself to anything different to the interiors that are already there - I will be most interested to see how they cope when the current look becomes passé all too soon!
In conclusion, I'd never stay there again. Don't dine there as the service is so appalling and the food not quite hot or fresh enough. It is cheap, but I believe the other hotels are even cheaper, Sheraton needs to get through the teething problems which really should not be persisting nearly a year after opening. I am writing to the MD about this hotel, and how it should be improved.
As other reviewers have noted this property is very reasonable, but then Bilbao is far cheaper than other Spanish cities. This property doesn't offer a full five star service. I stayed here after coming from Hotel Arts in Barcelona, which was far superior, but by no means perfect. Perhaps I have been overly critical, but if an hotel is five star, it is open for criticism.
Can't speak highly enough! Fantastic
We LOVED this hotel.
This was the cheapest hotel we stayed in during our trip from Barcelona to Bilbao. It was LOVELY.
The hotel is brand new and about a 10 minute walk from the center of town and also from the Guggenheim. It has the Sheraton Sweet Sleeper beds and so you know you are going to get a good nights sleep. The bathrooms are very nice with lovely bath and shower cabinet. The floor is heated too, which even in summer makes you feel very special.
The gym is brand new and very well equipped for a hotel. They have a pool too but it was not full when we were there. It is outdoor and would have been very nice to dive into. The business center is free internet.
The staff were so obliging. Very sweet an dhelpful and one of the best restaurant recommendations wer have ever recevied from a hotel - our past experience is that we find they suggest some bad place which has paid them for the recommendation.
We paid euro 89 for this hotel and we would have been still very happy with our choice had we paid twice that. BEAUTIFUL!
Two gems in Bilbao
If you come to Bilbao in order to visit the Guggenheim Museum, you should stay at the brand-new Sheraton hotel. Not only it is within a walking distance from the Museum but by itself it represents an architectural wonder well worth a visit. Designed by the Mexican architect Ricardo Legorreta, this stunning building makes you wonder how will you ever be able to stay in a "conventional" hotel again.
But not only the building is to be praised; the staff is wonderful as well, forthcoming and friendly. Together, the building and the staff, made my stay at the Bilbao Sheraton an unforgettable experience.
Nothing like this ever seen in Bilbao before!
I would really like to encourage everybody to come to Bilbao and stay at Bilbao Sheraton Hotel!!
If you walk along the 2000 Bilbao (new, modern and avant-guard style quarter), between the Guggenheim Museum and the Bilbao Congress Hall, along the Nervión River, sorrounded by wild and rough mountains only 500 metres from the city centre, you shall be able to see who a stony, modern, stylish building, with peculiar colours, curious windows and an incredible lobby, both elegant and minimalist, emerges in the most beautiful corner of Bilbao.
The North of Spain is worth visiting, and specially Bibao, proud as it feels of its Sheraton Hotel.
Miriam Infante, Bilbao, Spain
TripAdvisor Reviews Melia Bilbao
Travel Blogs from Bilbao
Once again we had a filling breakfast before venturing out into the cooler morning. The day warmed up and was the most humid we have experienced this trip.
Today was also our most energetic. We walked for hours!
First stop was across the river so Tom could take photos of the Guggenheim Museum – however the sun was in the …
After our last breakfast (same food each day except Monday) in Seville we caught a taxi to the train station then a train to Madrid. This train was not as new as the one from Barcelona to Seville and it did not tell us how fast we were going – but it felt pretty fast.
The trip took about 2 ˝ hours and at the end Vida and Neil stayed …
We slept very well and had a filling breakfast in the busy restaurant. This hotel has a different clientele than the others we have stayed in. There looks to be a tour group of Americans and business men of unknown nationalities.
After breakfast we went outside and were surprised how cold it was; about 11 deg C which is much colder than …
... getting those last few treasures and having lunch with you. I hope work continues to pay the rent and you're able to stay as long as you like ... or provides a jumping off point for your next adventure in Spain.
You (& Ryan) help me grow and learn and stretch my abilities way beyond my comfort zone ... and you do it so gracefully and with so much charm. I'm proud to be your Mom!
XO and Bisous!!! Hope we see you soon in the US!!!
... bus station which is on the edge of town. We then take the streetcar down to the Guggenheim Museum. The street cars are very modern looking and they have very kool stations, where the train tracks are covered in grass, you can get your tickets from the vending machine then, like everywhere else in Europe you must validate your card before getting on the train!