Sheraton Annapolis Hotel
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Historical Traveler Reviews Sheraton Annapolis Hotel
Not as bad as the reviews have stated
I booked a weekend stay at the Sheraton annapolis, as we wanted to visit Six Flags on Saturday, then visit the waterfront area on Sunday. I then read the reviews on this site and was worried I made a poor choice. So i called up the hotel, and spoke to Tracy Sensibaugh, who was very helpful. She assured me that there was new management in place, and they were aware of the problems.
I asked if we could be upgraded to the club room, as it seemed there were less problems w/ those rooms, since we were starwood members (free to enroll - just go online) she obliged.
Checking in was very pleasant - they made sure we had a room on the quieter side, and were very nice. They were able to get us in a few hours before check-in time.
The room was actually fine, and clean. The bathroom was marble, and the tub had a crescent rod. they had a coffee maker, 2 big bottles of water complimentary which was nice.
I noticed the wallpaper peeling - no big deal - but I did notice the slight musty odor - which they say "will be addressed". But as soon as I turned on the A/C fan the smell dissipated.
I dont know how the rooms were on the regular floors, but apparently they will be going thru renovations.
The kids ate free, and they gave us free breakfast coupons since we staying on the clublevel.
food was ok at the restaurant - nothing to rave about, but not bad either.
area was ok - in a "restaurant park" so that is convenient if you want to eat elsewhere.
all in all, it was a decent place to stay.
Awful experience at the Sheraton Barcelo
My husband and I stayed at the Sheraton four nights while planning our Annapolis wedding, and will never stay there again. The hotel seriously needs some upkeep; carpet is worn, wallpaper peeling, etc. There was a mustiness in the air, and the A/C either put out far too little air or blasted the room with freezing air. There was no happy medium. It smelled of mold. To top it off, during our stay there was a family reunion that completely took over the hotel. Not completely the Sheraton's fault, however, when there are pizza boxes and empty six-pack containers lining the entire hallway as your walk to your room, loud and boisterous guests making noise in the hallways all hours of the night, and the pool completely unusable because there are so many guests in it, it does become a bit of management's problem.
Much better than expected
Our experience was quite a bit better than that of most of the other reviewers. We were on the club floor which gave us a few more amenities and a better than average continental breakfast - attractively presented and including fresh fruit, yogurt, and a large bowl of delicious strawberries along with the standard cereal, bagels, toast, and commercial pastries. Our room was a very pleasant, clean, good size 3* room. The lobby of the hotel was very sparse. The front desk staff was pleasant but clueless. A typical response to questions about sightseeing was, "I don't have a clue." The location was right off the highway, near a mall and many chain restaurants. It was necessary to drive to the waterfront. All in all, we were pleasantly surprised after reading the reviews.
After reading ALL the Horrible reviews/stories I had to write that this hotel is just great and in a fun, good and safe location....it is clean, it has NEW furnishng's and is right next to tons of great food and shopping...I would reccomend it to ANYONE! Sure, some of the bathroms have a yelow hue to the lighting..who cares! I had the air on ALL night and it was not LOUD...I give it a rating of an average to above average rating...stay here..it's fine...and I should know, I stay in over 200 hotels a year...
Awful, Awful, Awful, Awful, Awful
I am a meeting planner and was told that the meeting would be put at this hotel. After the meeting was contracted the hotel was sold. Problems with the Sheraton Barcelo Hotel.
When I found out Sheraton Barcelo had been sold tried to contact the new sales lady by phone, left two voice messages, and several email messages. She never answered them. I switched to trying to contact the catering manager. She too ignored me. Finally after literally weeks, one of them called me to ask who I was. She was supposed to coordinate the meeting details with someone other than me, a person listed in the contract incorrectly. Instead of asking me long ago who I was, both she and the sale lady had just ignored me.
When the sales lady finally started emailing me which would be usually days after I emailed her with requests her answers were always terse and condescending.
Had to close my registration area down early at 3:30 pm one day because another group was going to set up in the whole lobby area. This was a total surprise to me.
We had ants in our food on two occasions, Wed and Fri
I took a crate down to the front desk to be shipped by UPS. The girl behind the desk said to leave it right in front of the hotel registration desk where she was standing and UPS would pick it up. That was the 8th of April. It was finally shipped on the 12th. I needed it on the 13th, I got it on the 15th.
Lots of my participants complained about the condition of the sleeping rooms. Wall paper peeling, holes in bedspread. In common areas light fixtures falling off wall, wall paper peeling, etc.
Before our block deadline was up, participants calling into hotel were told the block was closed. When I called about this I was told that hotel was sold out. Our block was not full and the block deadline had not been reached. Them being sold out should not have been our problem. Several people attending our meeting stayed at other hotels because they were told they couldn't get into the block.
Got email telling me several of our participants had canceled their reservations. I contacted each one and a few had canceled but most had not. I had to get their reservations re-instated.
Went into the hotel restaurant to eat one night. Combination receptionist/server would disappear for very long periods of time. Man came to reception podium hoping to eat. He stood there for about 10 minutes. Finally he went into the back to find her.
I requested prior to leaving and after I got home, a pickup list of all of our participants with arrival and departure dates. They can't supply this. They do not have a clue how to do what they are supposed to do.
Awful, awful, awful
This was my last stay at a Sheraton. No matter how much Starwood tries to fix the unfixable, offer service guarantees, etc., it just doesn't seem to be working.
I checked in at around 4pm and was greeted and processed by no better than a robot - zero personality and responses and explanations that seemed as if they were being read from a script. The hotel lobby was attractive, but had a humid/damp smell.
The elevator was "jumpy" and hot. The 2nd floor hallway was a bit beat up. I had reserved a "junior suite". Based on the picture on the web site as well as the description of this being "upscale", the copy writer and photographer should be brought up on charges. Awful decor, old motel like air conditioning systems that were so loud you had to blast the volume on the TV, no working modem connection at the desk, old thin sheets and beds, popcorn ceilings....
Room service was delivered promptly. The living room area had a dining table and 4 chairs. The tray arrived, was placed on the edge of the desk, and pushed forward along with my paperwork. I guess the person who delivered was never instructed what the table was for.
When I went into the bedroom to get ready for bed, the sound from the TV next door was coming right through the connecting door (no surprise based on the A/C problem). I called downstairs to complain and ask for a change and was told that all the junior suites were like this. I asked for a standard room without a connecting door and went downstairs for a new key.
Went up to a room on the 4th floor, opened the door, and was met with the most intense mildew smell and heat. I immediately shut the door, went back downstairs, and asked for another room.
I was then assigned a room on the "club level" 6th floor. The good news was that the room didn't smell and it was quiet. The bad news was that the room needed refurbishing, the toilets need flushing several times, the same A/C, and this hotel should not be using promotional material for the Sheraton sweet sleeper bed when there are none to be found in that place.
Disappointed with the service
Mediocre service. Housekeeping did not get to my room until about 4pm, when it was time to get changed for dinner. Had to ask for towels day two. Currently clean becuase it is new, but just wait a couple of years....
Three Day Business Meeting in this rotten & humid place
We recently ran a rather large (60 attendee) meeting at the Sheraton Barcelo in late May. While the interior common areas and meeting rooms are clean and attractive; room service and banquet food was just okay (how do you mess up a crab cake sandwich in Annapolis?); the banquet helpers, maids and engineer (more on him in #1) were helpful, I was not pleased with the property on a number of levels.
1) Air conditioning did not efficiently cool and was horribly loud, turning off and on all night long. Meeting rooms and sleeping rooms too warm - AC didn't remove any humidity from the air. Engineering came to test A/C unit twice, claimed it was working (I had it on full!). I had to beg for a fan for my sleeping room. The hotel engineer took pity and found a fan for my 4-day stay. (Props to the engineer for his customer service.)
2) Cleanliness: Hair in my tub; hair around the corners in my bathroom (luckily I'm tolerant and just washed them down the drain); inconsistent cleaning of room - one day they didn't replenish my towels (with the humidity there was NO way my towels would have dried); complimentary toilitries, even glassware. Had to call down to get glasses for water at bathroom sink. Two, out of a total of five, light bulbs were out in my room upon check-in. Including the main light when entering the room.
A number of chairs in the meeting rooms appeared to have had a milk-shake substance spilled on them recently. They were obviously stained and kinda smelled. When brought to the attention of the banquet manager she mentioned a large group of children had been in the night before for a banquet and they must have spilled it. My point is - CHECK THE ROOM before turning it over to the next client.
3) Customer Service: Management was horrible. High turnover (two sales managers have since come and gone since we contracted in 12/03). Banquet manager changed my setup without discussing it with me; said "she thought it would look better" then had the nerve to argue with me about it. When I asked if she was the best person to be assigned to our group for three days she told me to cut her some slack as her father was very ill. Real professional. When I spoke with my Conference Services Manager (who had been also argumentative since setting up the details before we even arrived); she shrugged it off.
Upon checking out I was told I could not have a late checkout (mind you I was asking for one hour past the norm). I asked if the hotel had full occupancy for that night - No. I asked why, after spending $15k at the hotel they couldn't give me one hour - that's just policy. I had had it and told them I'd be back at my requested time and they'll have to work around it. Boy, did that feel good! :)
Suffice to say, our meeting went okay - but it added a ton of stress to myself and others that were working it.
To top it off, I recently emailed (twice) the Conference Services Manager (mind you we hadn't paid the full bill yet) to request additional paperwork that was missing from our master invoice. When I did not hear back from her two emails and one voicemail, I finally reached her in person. Her answer? "IT'S NOT MY JOB."
Gee, as if I was even considering to take my business back to this hotel that last comment blew it out of the water!
I have a very hard time recommending this hotel to business or pleasure travellers. You'd be better off saving your $189 a night and staying at a bed and breakfast (Annapolis is known for them), the Loews or the Marriott (btw, those places were booked otherwise we would have gone there).
Skip the Sheraton
Skip the Sheraton. While they are trying to become an upscale brand, this hotel still has a long way to go for customer service. I am a Starwood member, but did not get the room I reserved (kind n/s), even though those were available on the preferred floor. Had 2 rooms during the visit, as the first was a smoking room. Room service trays were left in the hall for 48 hours, customer service issues not properly handled. Go for a B&B in Annapolis instead.
The Sheraton Barcelo is a standard hotel. Its at the very outskirts of Annapolis, but a short drive to downtown. Its right next door to several chain restaurants and across the street from a large mall.
Although I had trouble getting the correct rate when I first made my reservation, everything was cleared up when I arrived. The staff was pleasant and the rooms were clean.
TripAdvisor Reviews Sheraton Annapolis Hotel
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