Pleasantly Surprised

I have to admit, that after reading the previous reviews, I was a little nervous to stay here. However, I loved it! My boyfriend and I spent the weekend down there for Valentine's Day and we had a wonderful time. The hotel staff was just as nice as can be and went out of their way to make us feel comfortable. I recommend the club level room with access to the club lounge. There are always snacks in the lounge, which came in handy when we couldn't get dinner reservations until 9:45 one night. As far as the area being unappealing, I thought ALL of downtown Atlanta was unappealing. It's a conveniet location, as we were able to walk to a lot, but there is no nice area in downtown.

Very convenient

Very nice and clean room. Nice hotel facility with free internet access for hotel guests in the lobby area. Friendly staff. Good 24-hour deli + nice restaurant. Good prices. Conveniently located bunch of other hotels (good for convention stay) and nice restaurants just up the street with a mall across the hotel!

Excellent!

As much as I travel to Atlanta, I must say, I love this property... even compared to the Westin Peachtree up the street.

While it may be more out of the way than other hotels, the EXTREMELY friendly staff and beautiful decor more than make up for it. The rooms are always clean and nicely appointed. The several restaurants on site always serve top notch cuisine, and the 24 hour deli is a definite plus. Prices are very reasonable as well.

I recommend this hotel to anyone who is looking for a great value in downtown Atlanta without the pretension of other hotels.

Good hotel, poor location

The hotel itself is fine, and the beds were the best we ever slept in. But it is in an unappealing area and we were accosted by several panhandlers when we walked to and from a nearby steakhouse just up the hill.

Nice hotel - bad location

My wife and I stayed here on the Hilton's dime since they overbooked our room. I would like to say that all the staff we interacted with were extremely helpful and friendly. As far as the hotel is concerned, the rooms were adequate but the location was horrible. Our room overlooked a bunch of dumpsters followed by the expressway. Final word - a nice place to stay for free but not somewhere you would want to take your wife on her anniversary regardless of price.

Great place to stay

my girlfriend and I stayed at the Sheraton Atlanta for the holiday and I must say I was very impressed. The rooms were nice enough and the staff was friendly and pleasant. Also, the hotel is conveniently located near several nice restaurants and local attractions. All in all it made for a very nice romantic getaway.

Ghetto Surreal

Check in and getting to my room was a long, strange experience. Part of the problem might have been that I arrived at the hotel well after midnight, and I was tired. There is no clear way to get from the parking garage to the hotel, short of walking out on the road -- the elevator in the garage just goes to other floors of the garage, where there is a lot of construction and rubble about.

I was given a room in the south tower, which the desk clerk immediately apologized for, and offered to show me to, as it's apparently hard to find.

The hotel seems designed for conventions -- the two towers flank an awful lot of ballrooms, and getting to the south tower involved walking past all of them. There was a good deal more construction and, also, confusion, even with the clerk leading me.

Also, the hotel appears to be in the process of re-decorating with a motif of large, brightly colored geometric shapes that border on leering. The hotel's restaurant, Fandangles, seems the design inspiration. It would look somewhat more appropriate in a Las Vegas hotel with an 80's theme.

The hotel boasted the sweet sleeper bed on the website, but, though the pillows and mattress were nice, the down comforter of other sweet sleeper beds was noticably missing. Thin blanket, unattractive comforter in its place.

Ice machine noise woke me at 7, construction at 8. Called service desk to complain, they turned off the ice machine and offered me 500 starpoints, which was nice.

All of that, combined with the desk clerk reminding me that this is downtown Atlanta and it is unadvised to walk around at nice, will probably leave me not returning. Definitely not worth the $109 on Sheraton's website, though the staff are friendly and doing their best.

Don't expect to sleep well

Let me start with the hotel staff - they were all very nice and professional. I think they were great. As for the hotel location, it's very convenient to all the other hotels in case you're there for a conference or want to head somewhere on the MARTA rail, which is about 3-4 blocks away (uphill).The rooms are decent, acceptable cleanliness.

But the pillows are lumpy and hard to sleep on. Which brings me to my biggest complaint - getting a good night's sleep was almost impossible my first two nights. The first room I was given, in the South tower (even numbered room), apparently overlooked a loading dock which became active at 4:30am. I heard the beeps of a truck backing up at 4:30 in the morning. And then at 6. And again at 7.I requested a different room and they gave me one on the other side of the South Tower (an odd number) and again, at 4:30am I was awakened by the sound of vacuuming and someone talking on the radio. It sounded like they were renovating the room next to mine.The next 3 nights of my stay were much more peaceful. Change of room requests must be pretty common, because the staff didn't seem surprised at all when I asked for it.

Enjoyed my stay

6/18/03: We just returned from the Sheraton Atlanta. We were only there for 3 days, but I enjoyed it for the following reasons: The pool is very attractive and relaxing; our room was a suite and quite homey, the staff were accomodating, and the maid service was excellent. Also, the Sheraton is located within easy walking distance to CNN studio ( worthwhile visit for only $8.00), Congress Center, restaurants. (Wear good walking shoes, Atlanta is hilly). We actually ate at Fandangles one night in the Sheraton and had a very enjoyable dinner; wonderful and friendly bartenders; patient; and pleasant. RE: downtown Atlanta: heavy police presence suggested you might not want to walk alone at night. Walking during the day was very safe at least on International Blvd. Didn't walk anywhere else. If you go, you should try one of the bus tours to see more of the city. I took the Grayline all day tour and it was well worth the money. Had an excellent driver (Herbert), and saw quite a bit. All in all, had a good experience at the Sheraton Atlanta hotel.

Terrible

We were not gven proper directions as to how to get to our room then had to to take a small smelly service elevator to the room, Jillian the desk clerk, was very nice stated if your not happy we're not happy, We were kept awake all night by other noisy guests, and finally at 3:30Am called for security who never came we never slept and left as early as possible to stay with a friend so we could get some rest as we had a 7 hour travel time. We did spend 2 more nights in Atlanta. But we also advised the party we were with that we would never stay at the Sheraton again the desk clerk in the morning offered us breakfast, but we did not feel that was appropriate compensation, and did not acccept, since our friends said we could come to their hotel and get some rest.