Sheraton Amsterdam Airport Hotel and Conference Center
How has this hotel rated in the past?
- Refrigerator in room
- Wireless internet connection in public areas
- High-speed internet in room (free)
- Reduced mobility rooms
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TravelPod Member ReviewsSheraton Amsterdam Airport Hotel and Conference Center Haarlemmermeer
You can literally walk from the hotel lobby into Departures!!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Amsterdam Airport Hotel and Conference Center Haarlemmermeer
Great location, comfortable hotel
Very professional, comfortable hotel in which to spend a night before a flight. Executive rooms are well-designed and very pleasant.
Perfect airport hotel
We stayed at the Sheraton with our new son while in transit to the US. The staff was very accomodating, especially given that it was New Year's Eve and they were quite busy. A crib was provided without delay and the room was very comfortable and had all necessary ammenities, except for an iron and iron board as has been mentioned. We chose to eat in the airport given the 20-40 Euro prices for simple meals from room service.
Some criticisms include the fact that the pool, fitness center, bar, and executive lounge were all closed at the same time. Also, I used Starwood Points to pay for the room, but still had to speak to the manager since the desk clerk kept asking me how I would like to pay for the room charge of 50 Euro. Even after explaining that there should not be any charges at all, she agreed and then asked how I would like to pay for the room charges. It was resolved after a few minutes.
All in all, this is a great place to stay if you have an early morning departure, but some have said that the Mercure inside the airport is actually cheaper.
Not Five Star but Good Four Star
The location can not be beat if you need to stay near the airport. I got an off-season rate of 129 Euros on December 3, 2004. At this price, the hotel was an acceptable value. The room price included a full breakfast buffet but at 8am they were out of most of the hot food selections, which were never replenished during my thirty minutes in the restaurant.
The honor bar in the room is not really an honor bar because if you move anything in the refrigerator, you get billed for that item. The frig is so packed with stuff that you have no room to put your personal perishables in it. However, the front desk staff removed the honor bar charges without hesitation when I told them I had moved stuff to put my own items in it.
The room was clean and modern. I will stay here again but only if the rate is at 150 euros or less.
Nice Hotel, Conveinient but Expenssive
Stayed here in June on a business trip to Holland. The hotel was very convenient as it is located in the terminal at the airport. This is great when you have an early flight back to the US or are getting in very jet lagged.
The other reviews are correct that the extras are expensive. Mini bar, room service, restaurant, etc... but you are paying for convenience.
The trains to Amsterdam are right outside the door, and you can be in Amsterdam in 15 min.
I was disappointed that there was no iron or ironing board in the room. I have never had this issue at a Sheraton before. They did provide one for me once I called down to the Service Express. However, they had me sign a piece of paper that I would be charged $30 USD if the iron and board came up missing. Where would I take them? on the airplane as a surfboard in disguise? Oh well not that big of a deal.
If you are on business and convenience to the airport is important, than this is the place to stay. Otherwise, do your sightseeing and vacationing at one of the downtown Amsterdam hotels like the Renaissance which is in an excellent location.
My partner and I booked two nights at this hotel from the 3rd of July. We were celebrating an anniversary and wanted to have an enjoyable weekend in Amsterdam. We booked an executive room as it offered superior facilities including access to the private executive lounge where a complimentary breakfast is served in addition we were told that beer, wine, tea and coffee would be available up until 11pm each evening.
At check in we were advised that the lounge would not be available for breakfast and that only tea and coffee would be available from the lounge. Although breakfast was still available it had to be taken in the main restaurant. This is not what we wanted otherwise we would have booked a different package. I think that this hotel is being very selective with information that is supplies to its guest's. I sent an e-mail prior to arrival to enquire about the facilities that were available within the lounge and if there were any facilities that would be unavailable during our stay. The reply confirmed that all facilities were available and made no mention of the lounge being closed for breakfast or that only tea and coffee would be available. Also the confirmation of the booking failed to mention these facts.
The room we were allocated on arrival was in our opinion was quite poor and in need of some repair. We tried to sort things out with the duty manager but as we had no success we had no option other than to cancel the reservation and go to the Hilton Hotel located close by. I would recommend the Hilton in favour of the Sheraton on any day, as the entire experience at the Hilton was excellent.
I have written to the Sheraton to complain about the misleading booking confirmation but to date all I have received is a standard issue reply letter with little in the way of an apology other than to offer a room upgrade on my next visit. That will be of no benefit to me, as I would not return there even if the accommodation were for free.
Overall a very bad experience and something that could have been avoided if they had been honest and not taken my booking under false pretences. Because of the short notice we were unable to obtain a promotional rate at the Hilton and had to pay more than we had planned but this seems to be of no concern to the staff at the Sheraton. They obviously don't care if they ruin people's weekends and spoil what was planned as a special occasion.
I would suggest that anyone making a booking at this hotel should think twice as the staff there feel no shame in messing customers about and consider their behaviour to be acceptable..
It is possibly going a bit too far to rate this hotel as a five star but it is definitely a good four star standard and if, like me, you can get the room at three star prices it becomes something of a bargain. The twin room cost me about 95GBP per night through Expedia.
Yes, as the other reviewers say the mini-bar, phones etc are exceptionally expensive but there is an easy solution - don't use them. A very short covered walk away is the Schiphol plaza, the airport's groundside mall which caters for your every need. Meanwhile you have full use of the gym/pool H24, comfy beds, well stocked bathrooms and enjoy the convinience of the late (1pm) checkout, complimentary baggage store for those late flights and, if rooms are ready, early check-in on arrival as well. All staff were polite, helpful and courteous and speak humblingly good English.
The location is handy, not only for the airport but the town too with trains into the city every 10 minutes departing from the afore mentioned Schiphol Plaza as well as a multitude of other destinations within Holland.
So, if you can negotiate a good price and resist the lure of the mini-bar, I would definitely reccommend this hotel.
Was very disappointed with the quality of this hotel. Didn't even have robes in the rooms! Room was only 3 star quality. Prices are way too high. I stayed for 2 nights with my future wife as a treat for her during christmas. I was definately not satisfied. There are some 3 and 4 star hotels not so far away that I know have better than this hotel in room quality etc. It is good that Guests have 24hr leisure centre access. But the steam room was broken. There was no locker keys supplied in the changing room. Overall. NOT WORTH THE MONEY.
Using the advice previously posted, I avoided the high phone and service charges and had a great stay at the Sheraton. Staff were very nice. Upgraded to a "smart" room as a Starwood elite member.
Huge advantages of staying at the airport is that you save on cab fare, can literally roll your bags to check-in if you have an early morning flight, and the trains into the city run every few mins and takes 10-15 mins. Why schlep all your stuff into the city?
Gives new meaning to the word "ripoff"
If you are intransit at Amsterdam Airport, this is one of the hotels (the other is the Hilton) that is attached to the airport building. You pay for this convenience. The rooms are ok. Meals and other services are extremely overpriced. If you need to eat, make a phone call, or use other services, take a stroll back to the airport building. You will save at least 50%.
Be Afraid, Be Very Afraid.!
This hotel could not be more full of hidden charges. Don't use the phone or minibar, or even eat in the restaurant, unless you want to pay more than anywhere else (including 5 star hotels) in Holland. The rooms are at best adequate, but when the extra costs are factored in, this hotel is one of the most overpriced in the world. If you stay here, picture me saying "I told you so" during your days of frustration following checkout.
TripAdvisor Reviews Sheraton Amsterdam Airport Hotel and Conference Center Haarlemmermeer
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