Sheraton Albuquerque Uptown
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews Sheraton Albuquerque Uptown
Room was clean.. Staff was pleasant.. Just a tad off the beaten path, But excellent value.. Checked in at 3:30 PM. Noticed that the AC was not functioning properly. Advised front desk and went to Old Town shopping. When we returned at 7:00 PM, AC was fixed. Would definitely return.
Very good hotel!
We stayed here twice in July and enjoyed our stays. Great location - close to a mall and restaurants. Staff was very friendly and informative. Would definitely stay again. I wouldn't consider it a top luxury hotel, but definitely above average. Clean and comfortable.
Disastrous! Stay Away!
Stay away from the Sheraton Albuquerque Uptown in New Mexico until the hotel's owner(s) or the chain itself completely rennovates the hotel. We went through Priceline, trusting that Priceline's employees investigates a hotel/motel/resort before giving it a star rating.
I went online and bid on a 3-star hotel in the Albuquerque-area, and the Sheraton Albuquerque Uptown is what we got. This was from May 26 to June 2, 2005. We were there for a wedding.
The hotel-from the front entrance to the lobby and especially the rooms in particular-I say rooms, because we were moved 4 times before we got a room that was acceptable-the entire hotel was filthy! Seriously! The maintenance staff, for 2 1/2 days, did not clean our room: sink, tub, toilet. What they did was replaced the soiled towels with clean ones and fresh soap. The furniture was never dusted. Nor was the floor vacuumed. The carpet in the room was so soiled, until I had to lay towels from the bathroom on the floor to walk on. Furniture in the hotel's lobby was visibly filthy. Front desk staff was young and very immature and insensitive to our complaints.
Our initial room was a handicap accessible room. We asked to be moved, due to huge bars surrounding toilet, but was told by an employee that "smoking" and "handicap accessible" rooms is what there hotel gives to Priceline customers! After complaining I was a heart patient, and could not accept a room that had been smoked in, I was moved. The situation was not any better. The entire hotel, even their suites, have 20" televisions. We were told that the hotel will be undergoing a complete rennovation in December 2005. The hotel desperately needs it.
We were not the only guests complaining about the maintenance people just refusing to clean their rooms. We stood at the front desk with other guests making the same complaint.
This hotel does not deserve even a 1-star rating. It should not be rated until it is completely rennovated. It was filthy to the max. First impression was a disastrous impression. Had I not be burned by Priceline, who, by the way, says no refunds, I would have checked out as fast as I checked in.
Good experiences each time, including this one.
We have stayed at the Sheraton, through Priceline 5 times in the past year, including this past week. On each stay, we have been happy with our room, particularly the beds. They are so comfortable! Also, they do allow pets, which is something we need. On each stay, we have been treated courteously and not any differently because we are through Priceline. The public areas and the rooms are a bit worn and could use a remodel, but I wouldn't call the carpet threadbare, like the other reviewers did. We have noticed on some rooms there is an occasional stain, but overall, the rooms have seemed clean to us.
Our recent visit was typical. We were greeted with a friendly smile. I happened to notice that in the lobby, there were about 50 school age children milling about in various soccer uniforms. Being through Priceline, I hardly expect special treatment, but nevertheless, I asked if we were placed on the same floor with the soccer teams and she smiled and said no. She placed us on the Businsess/Club level, which is an upgrade. The room was the same, but we did have access to some food, etc on the Club floor.
When we got to our room, we couldn't find the remote control. We called the desk and they brought one to us. A few minutes later, the front desk called and told me they were giving us a $15 credit to use in the bar, restaurant or to rent a movie, since we had to call for a remote. We never ended up using it, since we ate all meals with relatives in town, but it was nice of them to give it to us.
Our room had a desk and chair, two queen beds, a sitting chair, a table, the TV, a small fridge, two sinks and a closet. Everything was in good repair, not new, but certainly not too worn. We ate breakfast in the restaurant in the past (April, February and Christmas) and although it's pricier than Denny's, it was a good breakfast and great coffee.
Convenient and Comfortable
This Sheraton is a good mid-range hotel with a few benefits and some drawbacks.
The hotel converted to the Sweet Sleeper bed in 2004 and the results are well worth it. We recommend paying a little extra for the Club Floor level as the Lounge, with its wonderful views and good food and service, is worth it.
Inexplicably, the rooms still retain their 70s-era (?) wet bars, despite an upgrade to the beds and the bathrooms. We have stayed at this hotel about a half-dozen times in the past three years and have consistently experienced below-average service from the front desk staff. With few exceptions, the staff needs training: they're not very friendly, and don't seem to get the Sheraton ideal of service. It's odd that the management of this hotel has yet to understand how important first impressions are to setting a positive tone for the rest of the stay.
Despite the drawbacks, however, this hotel is in a good location, and it's generally a good value.
DO NOT STAY HERE
This was one of the worst hotel rooms that I have stayed in quite some time. The common areas of the hotel (i.e. lobby, bar, etc...) are deceivingly nice in appearance. It is a different story once you step over the threshhold into your room. I was staying there two nights, Feb. 15-17, 2005, and checked in late (after 11:00 p.m.) as I was traveling on business. I think they gave me the worst room possible. To start, the entire room's decor was 20-30 years out of date. The carpet was severely worn and threadbare, the towels provided were hard and scratchy and stained (yes, STAINED!), and the wallpaper in the bathroom was peeling off the walls. Most of the light switches did not work, so you had to turn them on by hand, which was extremely difficult. The room had a humongous "bar" that served no conceivable purpose, but to take up space, as there was not even a working faucet in it. (There was a sink, but the faucet didn't work.) The refrigerator which they advertise is empty and not even plugged in. The t.v. was probably no bigger than a 19-inch. The heater took forever to warm up the room (i.e. I turned it on before going to bed and finally felt its effects at 4:00 a.m.) The heater's fan was also very loud. Additionally, you could hear every passing in the hallways and every door "slam" (all the doors closed loudly), and my toilet ran all night long and kept waking me up even with the bathroom door closed. The next morning I discovered that the shower was plugged! (Go figure.) The final blow came when I received the bill, the room has two bottles of water set out with notes attached indicating that they are complimentary; however, when you get your bill, you will note that you are being charged for them. Seems like they should put that information with the water and skip the deceiving note. The only good thing about the room was that the bed was comfortable. Oh. Forgot to mention they gave me a nice view of the roof! I don't know if this was just a bad room, but I expect a little more when paying $120.00/nt. in Albuquerque, NM. I would only recommend this room if you are blind and either deaf or a really heavy sleeper. Sheraton should pull their franchise agreement for this place as it falls FAR below the quality I have come to expect from this chain. I would have left after the first night, but had an out of town meeting I had to drive to and would be getting in late again, so I didn't have time to look for another room. I probably would have slept better in my car!
Don't Stay Here
This hotel doesn't meet the standards you'd expect at a Sheraton - or a motel 6 for that matter. The rooms and the common areas are in deperate need of a rennovation (one the staff said is planned). The carpets are threadbare and filthy and the rooms have water stained ceilings, scuffed walls and feel generally shabby. The place is not clean and hotel staff admitted that they have a housekeeping issue. Not a good experience!!!
My husband and I stayed at the Sheraton Uptown on a recent one night stay in Albuquerque and were very disappointed. To begin with, when we arrived to check-in, instead of having one king bed for 2 people as I reserved, it was reversed. 2 beds, one person. They acted as though we were being totally unreasonable when we requested it be corrected. The clerk rudely assured us that is what we had reserved. When we finally got into our room, it was very hot, and the a/c would not come on. We called and someone quickly came up. He did something to the controls, and it sounded as though it began to work.
We were given a room which allowed access to the hotels club floor, where a complementary cocktail buffet was offered. This was a joke. When we arrived there was nothing but a chaffing dish of steamed clams, and a few dried up pieces of cheese. My husband and I opted to go out to dinner instead. Breakfast was also served in this area, but we did not get to use it. We had to leave the hotel the next morning before it was open, so I cannot comment on it.
A few hours later, my husband and I returned from a nice evening out, to a still very hot room. While the bed was very comfortable, the room was so hot it was impossible to sleep well. We tried to open the window, but it would not budge.
Additionally, we had the strangest wet bar sitting in the middle of the room. It looked like something right out of the 70's. It had a sink, stainless steel wells for trash, or limes or something and a large opening for a refrigerator that had been covered up with paneling. There was a small frig in the armoire.
At checkout the clerks were very rude, and we were overcharged by about $50 for our room. Unfortunately, I did not have a copy of my reservation information. I booked the room through their website, but after I put all my information in, all I received was a confirmation number. No rate or room information appeared along with it, as it does on most websites. We were informed by the clerk that because our trip was during the Balloon Fiesta, there were no discounts on rooms, and that that was the rate we would be charged.
My husband and I make this same trip each year on our way to a conference in Santa Fe. We will not stay at this hotel next year.
Great stay at the Sheraton
The hotel was very beautiful and accomadating. The room was one of the best we stayed in on our whole trip. Brand new sheets and very soft, fluffy, comforter. The pool was pristine. The staff friendly and ready to make sure our stay was pleasant. The continental breakfast, although running a little late, was fresh and tasty and plentiful. We enjoyed our stay. Well worth the expense!
Perfect Location & Ambiance
A first class hotel with fantastic shopping and restaurant access. I've stayed in the hotel many times. In fact, my husband built this hotel in 1981!
TripAdvisor Reviews Sheraton Albuquerque Uptown
Travel Blogs from Albuquerque
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