Sheraton Charlotte Airport Hotel
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Historical Traveler Reviews Sheraton Charlotte Airport Hotel
NIce hotel, pleasant stay
This is a well-managed hotel with a responsive staff. I have stayed here many times and the hotel has always been up to standard and problem-free. The indoor/outdoor pool is pleasant and the food at the restaurant is fairly good. While this is not a luxury hotel, I would definiitely return here due to its great location and well-trained staff that consistently delivers a generally high-quality product.
this hotel has a lovely reception AREA, but the front desk and the reception you get there is totally indifferent.
we went out for dinner and when we came back, we noticed that the floor in our bathroom was wet--in fact, flooded--from the room above. we call the front desk to report it, and their response was "oh, thought that was fixed." and were ready to hang up. we had to tell them that we wanted another room, to which they replied that "they would have to call us back" and hung up.
they didn't call and they didnt even come up to see, they just sent up the building guy. actually, he and the waiter in the bar were the 2 most professional and pleasant people we came into contact here. anyway, we had to call the front desk back to ask again for another room, and this time they told us to come down to get the key. the maintanace man overheard our conversation and offered to go and get the key for us, which he did. the front desk didn't even ask us if we needed anyone to help for our luggage.
so, we moved uorselves in to the new room, which had obviously not been used for awhile as it was musty, and the a/c had not been turned on. but it was dry.
so, after all that, my husband went down to talk to the front desk to talk to them about their lack of concern. they just looked at him like he was talking gibberish. barely said "sorry" when he reiterated the situation and their indifferent response. i mean, we weren;t looking for any comps or anything, just letting them know that we were disappointed in their attitude. they didn't seem to care how we felt about our experience in their hotel. eesh!
anyway, like i said, the lobby is nice and the bar is good. one waiter in particular took very good care of us. the swimming pool is ok. the rooms, even refurbished, look worn and the carpets in the rooms and hallway are stained. the a/c is not very cold. and the room decor is just depressing.
the only reason we even picked this hotel is b/c they take pets and has easy access to the airport. we much preferred the springhill suites (right across the road) and will stay there in the future.
Very much unlike an airport hotel!
My partner and I stayed at this Sheraton for one night at the end of April; we flew in late and wanted somewhere close to stay before continuing our vacation further in North Carolina. Free shuttle from the airport that runs 24 hours a day--pleasant driver. Shattered my image of what a airport hotel looked like--this one was quiet and felt modern. Our floor was quiet and freshly done. The lobby is impressive and has great water sounds from a fountain and the pool. I was very, very ill the night we flew in and was sick all night, so I can truly say that I noticed a lot about my room during the night because I couldn't sleep. I think our room was handicapped accessible because the bathroom was enormous. Decor was great--a nice navy blue, fluffy comforter that matched the wall paper. Lots of desk and sitting space. Bathroom was huge and great water pressure. Ordered room service for breakfast and the portions were massive. Would have liked to have enjoyed the fitness center, but was too sick. Front desk was pleasant, not overly nice. Would definitely stay there again and try out the indoor/outdoor pool.
Served its purpose
We used this hotel as an overnighter on our way to Belize.
I phoned the hotel to request the shuttle and it arrived 40 mins later despite them saying they were on their way.Not a great start considering they are only 15 mins away.
Check in was smooth-though the reception staff are rather surly and robotic. I appreciate that it is only a 3 star establishment but manners cost nothing!
Checked in to our rooms which were ok. I believe these have just been refursbished and it shows in contrast to the rest of the hotel. The Sweet sleeper beds were excellent.
We had supper at the hotel-huge mistake. It took over an hour to arrive and when it did it was cold.The waitress was really apologetic and explained the were really short staffed so we forgave them but we still were hungry!
The pool was disgusting and had allsorts floating in it...vile!
The hotel did redeem itself with a great buffet breakfast which set us up nicely for the journey ahead.
If you just want to get your head down between flights this hotel does the job. But if you like good service,friendly staff and clean facilities then try somewhere else.
Great airport hotel, clean, nice.
Our family of 4 stayed at this hotel on our way to Florida, during the first week of February 2006. Although the hotel is not hard to find, we were driving and got lost. I called the concierge twice for directions and he was extremely helpful.
We arrived later than we expected and were pleased that the heated indoor/outdoor pool was open until 11. It is actually in the lobby, at the rear. The lobby is very large with open spaces and very high ceiling. It was great for us swimming as we didn't have to venture into the cool night air but I would assume that it would be loud for those rooms overlooking that pool area. The warm water made it steamy when we swam outside which our kids thought was very cool. There is also a really nice and clean hot tub that we enjoyed.
We were using Starwood points to pay for our room. When we asked if breakfast was included, they gave us certificates for all of us, including the 2 children. We had an great breakfast, including freshly made waffles, bacon, sausage, eggs, cereals, fruit, etc. We were expecting a typical 'continental' type of meal. It was served in the hotel lobby restaurant. It was a great start to the day and a pleasant surprise.
We would recommend this hotel.
Terrible Service - stay somewhere else
I got stranded in Charlotte this past weekend due to the bad weather in the Northeast and had the misfortune to have to stay 2 nights here. The hotel itself is passable and the rooms are not too bad but the staff and the service here totally suck!! Just a few examples:
(1) Staff at the check-in desk not having any idea how to use the computer system
(2) Room service was apparently open until 11.00pm (and a very limited menu until 2.00am). When I called at 10.30pm I was told that they had "closed early" because it was so busy and got a real attitude from the staff when I asked if they would just bring up some bottled water. I had to ask room service for this because the vending machines had sold out of water!!
(3) Put the breakfast card on my door handle on Saturday night. Got up the next morning and found no-one had bothered to collect it.
(4) The "deluxe" continental breakfast on Sunday morning consisted of a single muffin, a small bowl of mixed fruit and an unpeeled banana. Possibly the smallest continental breakfast I've ever seen!! However the same breakfast on Monday morning was reduced further to only a muffin and a small bowl of fruit (no banana).
(5) Given I was stranded in this crummy hotel I thought I would watch a movie in my room on the in-room entertainment system. No such luck. The system was not working when I arrived on Saturday and never did work the whole time I was there. I called the amusingly titled, "Guest Services Helpline" and they said they knew about it and had reported it to the technical people. However no-one ever called me back to tell me what was going on and it never was fixed.
I stay in a lot of hotels around the country and this is one was one of the worst run hotels I've seen. The majority of the staff just seemed very poorly trained and un-motivated.
I would NOT recommend this hotel to anyone.
I stayed her for one night in May. The check in was friendly and they asked if I needed help with luggage, which I declined. Lobby had lots of comfy sofas and a large gas fireplace.
I received a king non-smoking room--huge. Navy down comforter on a mahogany sleigh bed. Large tv, marble floor, nice art work (reproduction of English water colors of castles and landscapes)Large desk, free shuttle to airport.. I paid $31 on Priceline for the room. It is now an excellent property and I'm glad to see that the renovation has vastly improved it.
It's Seen Better Days
I pretty much echo the earlier sentiments, though bell service isn't that big of a deal for me. There was a Shriner or some other conference there. The wait at the elevators was ten or more minutes. The Club Lounge was a dump.
When I stayed at the Sheraton Airport in Charlotte, NC, I had never really known what a truly BAD hotel experience can be like... First of all, I went with my brother and his wife and had requested well in advance to have connecting rooms. That did not happen, and any attempt to speak with the manager about the situation proved fruitless. But what REALLY got me is that the Sheraton hosted a national dog gathering at the hotel that weekend. I believe the dog breed was the Vishlu or something like that. Really gorgeous dog. About 500 of them in the lobby of a hotel where I plan to relax and spend time with my family? Not so cute. The lobby reeked of "dog." It was an absolute nightmare, and had the hotel made us aware of this situation prior to our arrival or reservations, we might have thought to stay elsewhere. What really got me, though, was the uselessness of the staff, particularly the manager. Also, when we asked for a closeby restaurant recommendation, we were sent on a treasure hunt out in the middle of nowhere. We drove about 30 minutes each way, only to get lost and end up at a Chili's due to aggravation and hunger. Stay at this hotel at your own risk.
Don't stay here if you have a lot of luggage.
We learned the hard way that this hotel has only one bellman (and not enough luggage carts), which in effect means that you have to be prepared to carry your own luggage. When I asked the manager how a hotel that calls itself "Airport Plaza" can get away with having only one bellman, his response was that the hotel is not really an airport hotel, it's a business-oriented hotel that happens to be near the airport (you can't make this stuff up). In the end, the manager carried our luggage himself, and gave us vouchers for free breakfast in the morning. Apparently this is a cheaper way for them to handle the problem than to hire adequate bell staff. Breakfast came in the form of an ambitious buffet, but everything was cold. When my wife asked the waiter for a new cup of coffee (because it was cold too), he offered, with a straight face, to put it in the microwave for her. I'm glad I didn't pay for breakfast. This is a shame, because the hotel is convenient and rather pretty. If only it were run properly.
TripAdvisor Reviews Sheraton Charlotte Airport Hotel
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