Sheraton Abu Dhabi Hotel & Resort
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TravelPod Member ReviewsSheraton Abu Dhabi Hotel & Resort
The staff were incredibly friendly and helpful here. The rooms very comfortable the setting fabulous. I will certainly return.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Abu Dhabi Hotel & Resort
Not bad for a short visit
I stayed four days on a leisure break. The rooms are not that large and a bit dark (the sliding windows are relatively small but maybe that is to keep the heat out in the summer, at least they can be opened). Looking at the room plan it seems that all of them are the same size but there is a sensible desk area to work at (if needed). The artificial beach and the pool areas have plenty of sunloungers but were rather busy at the weekends. There is a good selection of restaurants in the hotel (though it is a bit odd to have to walk outside the hotel to reach some of them) and I thought the food was very good at all of them (though I did not use the Flavours restaurant other than at breakfast because there is always a buffet there). In general the staff in the restaurants and bars were very friendly and helpful. At the moment there is are empty building sites around the hotel and finding a route to and from the walkway along the waterfront was a challenge. On the whole though a reasonable place to take some rest and relaxation for a few days.
Nice hotel, central location bit business focused
Spent 9 nights at the Sheraton in a Towers room, room was a little cramped especially as we had a roll-away bed for my daughter in the room, but the rooms were nicely and comfortably decorated. The balconies are extrelemly small - just enough room to stand. The bathrooms are very nice, however, don't expect luxury bathroom products. Staff were very friendly and helpful, though at times their understanding of English was limited. Towers lounge was good for breakfast, afternoon tea, and pre dinner drinks and canapes - the drinks measures are very generous.
The resort facilities were good, though service at lunch was very slow. Good pool and beach front, however this may not be so quiet when the road in front of the lagoon opens (there has been land reclamation in front of the hotel, a private lagoon has been created to keep the beach area - however there is going to be a main road running in front of the beach area soon).
Good location on the new corniche, 20 mins walk to the Abu Dhabi Mall, 10 mins in a cab to the Marina Mall.
Enjoyed the food in all the restaurants apart from the Italian.
Would use this hotel again if the price was right. Rack rates are far too high but if you can get a good deal for a Towers room then it's worth it.
Could do better
Things started very well. We'd been booked for a family holiday with friends into the Al Diar Gulf Hotel (another story altogether !) which was shocking and needed to change hotel on the day of our arrival. Having read good reviews here we walked in from the street to enquire what was available.
Service in finding out room availability, checking the rooms, pools and grounds out was good and the place seemed pleasant enough, especially for a city hotel. As we were told availability was fairly limited we were offered a package which included breakfast in the Tower lounge, afternoon tea and bar and snacks for a couple of hours early in the evening. Not terribly cheap, but if you took advantage of all on offer not too bad.
The rooms were pretty good, though somewhat cosy, nicely done out with lovely big beds with good linen and pleasant bathrooms. Room cleaning could have been a little better though, just on little things, like some days when glasses hadn't been washed.
My main grumble would be the level of staffing and their training. They did seem to be understaffed at almost every point.
We had lunch at the poolside bar pretty much every day. Service was uniformly slow, waiting for menus, drinks and food each day, even though there was only half a dozen tables being served. The quality and prices all seemed fine. Another poor service example would be when one day we asked for high chair, to be told they didn't have any. We pointed out we'd had one the day before and with that the chap scurried off to return with one five minutes later. The general attitute seemed to be poor with the staff needed to be prompted and asked for stuff rather than them doing it automatically. Some places, Le Royal Meridien in Dubai for example, contstantly surprise you by offering to do stuff for you. Not really so here.
This seemed to be the same throughout the hotel. For example, asking for help booking some golf I was given a phone number and they seemed surprised that I wanted the concierge to find out where was available, when, so I didn't have to spend my holiday on the phone trying to sort things out. And there were others ...
All in all, the stay was pretty good and the hotel, its pool and restaurants not too bad. If only there were more staff who'd been better trained it could have been very good indeed.
We stayed here for one week in November ~ it is a lovely hotel and despite mainly business people staying it wasn't too business like.
The pool is great and the beach ideal as it gets more of a breeze, slightly disappointed that the beach is segregated, which spoils the view as there are boards all around the sea area.
Unlike other visitors on this site, we didn't enjoy the breakfast so only visited the restaurant the first morning, and went to the coffee shop in the main entrance most mornings. Bravo offers wonderful tapas at very reasonable prices, the Mexican and Italian restaurants are also very good. The Tavern, English pub offers fine drinks and traditional English food, there is entertainment most nights the resident band are excellent but it gets a bit repetitive after a while.
All in all we would definately stay here again if visiting Abu Dhabi.
At check-in I requested and was given a complimentary upgrade to a sea view room which was nice. Rooms are nice with wi-fi access and a work desk. Very comfortable King size bed and marble bathroom. Beach and pool areas are great as are all the restaurants. The big problem is at breakfast which is served in the Flavours restaurant. There were never any no-smoking tables available and this resulted in large numbers of people having to wait. The staff simply did not seem able to cope with the numbers at breakfast. I don't know why they do not make the restaurant non-smoking. It is worth noting that there is currently a major construction project underway adjoining the beach and lagoon area. Although this is screened there was some noise disturbance during the day and the huge trucks serving the site could be seen despite the screens. The gym is good and my wife and daughter made good use of the Beauty Centre which offers treatments at reasonable prices. Overall an enjoyable stay.
Been going there for years. Took my girlfriend there after leaving Sri Lanka early due to the rain. The hotel has everything one needs, whether for couples, families or for business. The pool is amazing, gym is huge and modern and the numerous restaurants serve excellent food. staff are friendly and the breakfast is the best ive ever had. As mentioned by someone else, the breakfast is expensive, but go to lastminute and you can get a room for 2 people including full breakfast for only £65. Just come back from Dubai and the prices there are over £150 for the same quality hotel. Been to Dubai and Abu Dhabi for about 10yrs now and prefer Abu Dhabi. Theres everything to do there.
Lovely hotel, great location
We have just returned from Abau dhabi, after spending 3 nights in this hotel. The hotel itself is clean and spacious with lovely outdoor areas. There is a very warm and relaxing atmosphere here, and combined with the service it really is an excellent place to stay.
The extras in the hotel (water, food, drinks etc) aren't too expensive, about what you'd expect from a 5 star hotel. However literally outside the hotel there are shops and supermarkets so you could buy water and soft drinks from here. Also its a brilliant location for shopping, with malls and the local hamdan centre just a short taxi ride away.
There are a few restaurants in the hotel, we ate in the mexican and could definately recommend it. The beachcombers restaurant on the beach is conveniently located with a good menu for lunch time dining.
I travelled here with my partner for leisure and throughly enjoyed it, and wouldn't hesitate to recommend it.
From the moment we arrived we were impressed with the friendly service and beautiful surroundings. Greeted with a glass of apple juice (we'd hoped it was champagne!) and after a little wait we were given an early check-in at no additional cost (at about 1030am). We stayed in a room on the 7th floor with a superb sea view - worth the little extra. Very good pools, including one for children with a waterfall and slide, and a covered one for toddlers. Beach area good with watersports available, plenty of sun loungers and bar service. We dined at the fish restaurant - recommend the lobster - and had snacks at the pool bar - all very good and not expensive. The hotel is in a great location - a taxi ride to Marina Mall cost AED6.50.
The hotel has a night club and a huge variety of cocktails and martinis - I think they were priced at around AED25 or so. We visited on a girly getaway - but would equally suit families or business travellers.
Would definitely recommend this hotel for a short break in Abu Dhabi and look forward to visiting again!
Satisfies all your expectancies
For leisure my wife, my daughter and I spent a dreamy week in this hôtel. The building is extremely pleasant to see and rather well situated in east of the "Corniche". The lobby is vast and grandiose. Its ornamentation is simply beautiful. In all sectors of activity (reception, service in rooms or retaurants) we finded kindless and professionnalism. Everywhere cleanness is blameless. The principal restaurant named "Flavours fusion" offer dialy a buffet of exceptional variety and a food of great quality. This remark is avaible for dinner but for breakfast too. Garden, pools and beach are very pleasants. In fact, the short sandy beach boards a small partialy constructed lagoon. We don't use the installations of sport and wellness because we don't wish to stay indoor with the sunny weather of Abu Dhabi!
watch out for the cost of breakfast which is extrem, with pancakes for the kids costing extra. Defiantely not worth the money. Hotel is very nice, and clean. staff extremely pleasent. Childrens pool is out of sight of main pool area, and down some slippery steps. Would say the hilton is MUCH better value for money if traveling with children, or the Meridian if adults only.
TripAdvisor Reviews Sheraton Abu Dhabi Hotel & Resort
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