Sheraton Palace Hotel Moscow
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- Room service
- Business Services
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TravelPod Member ReviewsSheraton Palace Hotel Moscow
The Sheraton Palace hotel is in a good central location in Moscow. A bit of a walk to the Kremlin, but doable. While wif is free, it is also basically non existent. It barely worked the two days I was there. Very difficult if you are there on business, as I was. The breakfast buffet is lovely though, if you have time to enjoy it.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Palace Hotel Moscow
Very pleased with the Sheraton Palace
I just returned from Moscow for a long weekend stay and was very pleased. I made the reservations online directly through the hotel. They provided the visa support documents and answered my questions via email very promptly. They also arranged transportation from Domodedovo to the hotel. I saved some money by booking over a weekend and a delightful breakfast was included. The room was a good size, and the hotel was extremely accomodating providing a rollaway bed for our daughter. The staff was friendly and spoke English. I would definitely stay there again if I ever return to Moscow. It was a very good location.
Stayed at the hotel for 1 night before catching the train. If staying at a business hotel of this nature I've normally stayed at Hiltons, so I can't compare it to others in the Sheraton family.
The location is very good with a 5 minute walk to Belorusskaya train and metro station and a 10 minute walk to Mayakovskaya metro station. Being on Tverskaya Ul meant it was easy to find also near many restaurants and shops. The room was a good size and the bed was large and very comfortable. The breakfast staff was attentive and the buffet spread was good, but as I was the only one there at the time I'd expect the service to be quick and good. The staff smiled alot and spoke at least decent to good English.
Email communications were poor. I sent two emails to two different front office people at the hotel and never received any word back. I wanted to confirm train tickets had been delivered to the hotel ahead of my stay and not receiving any word about them was annoying. The tickets were there when I arrived, but from a hotel of apparently high standards receiving no reply isn't acceptable. Apart from the large bed the room was drab and the bathroom counter almost non existent. It all just seemed rather average. While my reservation included a 4pm checkout, the reception staff said that wasn't so. It wasn't that big of a deal, but served as another example of sub standard service.
One other thing (which is apparently the norm in Moscow) is that the hotel charges by units which are pegged to the rouble. This led to my stay being 8 pounds more than initially quoted, but as I've read other people having seriously inflated bills I figure I'd take the few extra pounds. 1=30 when I checked in, but had dropped to 1=28 when I checked out.
All things being considered if I was in a hurry and didn't have many choices I would stay there again, but on a return to Moscow (which I thought was great in my brief 36 hours there) I'd book further ahead and use a company like [-] to get me a good deal somewhere else.
I got a three nights for two deal for the weekends so it was truly value for money. For a hotel this quality $200 per night is great in moscow. Weekdays were too high.
Overall I'd say that I have stayed in better Sheratons. Location is nice in the sense that it is on Tverskaya-Yamaskaya1 close to Belloruskaya Station and metro. Marriot Yamaskaya is close by too.
Carpets in the room are worn out or dark blue ugly. Rooms have a safe in case you need piece of mind. Big enough for a laptop. Lobby is a bit small for a hotel of this repute. And smoke permeates everywhere (standard Russian feature.) Staff speaks English but is not conversational. Atmosphere is tense as in all Russian hotels. Militia guards the entrance of this hotel with a metal detector, but not once did they check me.
All said and done, it's a great hotel by Moscow standards and I'd stay there again. Staff in cafe mozart is extremely good and polite and hard working. Look for deals on Sheraton website, which is where I found the 2+1 deal. Saved about $400 dollars.
Happy at the Sheraton Palace
I just stayed at the Sheraton Plalace Hotel in Moscow last week
while traveling independently in Russia with my teenage son and we liked it a lot. Our room was comfortable and imaculate with a good size bathroom, big towels and sumptuous bathrobes, each with a pair of slippers tucked into their belts. The beds were heavenly - one of my prime reasons for picking the Sheraton - and soooo welcome near the end of our long, tiring but thoroughly wonderful trip. I particualrly appreciated that the hotel provided each of us with a complimentary bottle of water by our bedside that we could use for brushing our teeth. I had been buying bottles of it to use in St Petersburg.
The main staff speaks English and was noticably friendly and helpful which I can report is remarkable for Russia. Russians as a rule tend not to show emotion to strangers. They are polite, but usually quite guarded, smiles are few and far between. That was not so at this hotel. The Chief Concierge Luda Vanukhina, a motherly type, clearly enjoys introducing people to her city. She was great with us and I watched her work patiently with others. She not only carefully answers every question, but she sooths away first-time-visitor to Russia worries and makes good suggestions based on people's interests. She goes over everything as many times as tired or jet lagged people need - which can be a lot - and encourages them to explore Moscow.
Neither my son nor I spoke Russian or read Cyrilic yet we felt comfortable on the Metro after following her instructions. The nearest station, Mayakovskaya - spectacular with all of its mosaics, is just a few blocks up Tverskaya from the hotel and just three stops from Red Square and the Bolshoi. Sounds far, but actually is not. I timed it twice, from our hotel door to Red Square took exactly ten minutes by Metro. Sometimes my son and I would walk halfway back from the Red Square area stopping along the way to shop or poke around - Yelisov's Deli has to be experienced to be believed - then we would take the Metro the short hop "home" from Pushkin Square. We occassionally grabbed a cab after bargaining down the drivers to 2-300 r and could have easily taken the inexpensive trolly-trams which run along Tverskaya.
We did not eat at the hotel as we were out and on the run early until very late. There are some nice coffee shops along the way to the Metro where we would stop and grab a croissant, coffee and juice for 160r each. I had been told that the hotel's breakfast is good but expensive, at about $35 per person, so we did not try it.
Another thing I liked, the hotel's security was excellent which made me happy. We had to use our room card just to operate the elevator which meant that "working ladies" would have a hard time accessing the rooms. As my son is 15, I did not want any offering to keep him company - if you know what I mean. After reading reviews of other Moscow hotels - including ones that several tours would have put us in - and listening to my daughter who traveled there last year and saw them at her hotel, I realized that such a thing does happen in many Moscow hotels.
While this hotel was not walking distance to everything, it was safe, clean and comfortable by western standards and easy to get everywhere. As a woman traveling on her own with a teen, I can definitely recommend it.
Top notch hotel - rooms, lobby and restaurant are all impeccably maintained. Property is modern, updated and very clean. Service is attentive, thoughtful and welcoming. Staff is very helpful with those who do not speak Russian. Good location and good value considering how expensive Moscow is. Good stay for leisure and business stays, family friendly. This property is highly-recommended by us and we plan to return.
Good amenities but not great value
Found the Sheraton Palace a comfortable haven in cold and non-English speaking Moscow. Very nice staff, all with super English language skills. Good help with booking restaurants. Super comfortable beds and very quiet rooms. Had a snafu with a car the hotel booked for us that was late, driver got lost, almost ran out of gas, you get the picture. Location is average - - 30 min walk to Kremlin, etc. Dings on the hotel: breakfast is weak but was included in my rate, other food in the hotel looked very average, high speed access very expensive. Would only stay here again if rate was lower (paid $220) and couldn't find other good business hotel.
I'll be back again!
What a delightful place to stay! Convenient location, outstanding accommodations, and a friendly staff which goes all out to make you feel right at home. The concierge gave me excellent advice on haggling with the vendors on the Arbat. The buffet servers smiled and kept the wonderful breakfast food coming. One damp evening the staff even brought me a fan so I could keep my window open and enjoy the sound of Moscow in the rain. My favorite character, though, was the very serious looking man in a dark suit who turned suddenly to me with a goofy grin and asked me "How do you think I do at speaking English?" Going by US standards, the Sheraton Palace appears to be very expensive - but Moscow is a very expensive place to stay and the Sheraton Palace is actually an excellent value. So much so, in fact, that when I return to Moscow next summer I am definitely staying there, even though I will have to pay for it myself this time!
Awesome hotel if you read this review
I stayed at this hotel beginning of August, 2005. They advertise as a businessmans hotel, and they live up to it in every way. First - if you are going to be in Moscow as a strict tourist with or without a family, and want Russian charm, a sweet smile at every turn or a concierge that sits around all day ready to suggest nice places to let your kids play on the swings, this hotel may not be for you. They are all business, ready to respond to every need with precise actions from everyone at the front desk who suggested transport, stores nearby etc. My requests were all handled professionally and immediately. The room was very modern and nicely appointed, large enough with a well laid out bathroom. Always impeccably clean. The elevators are in their own separate vestibule so even a room right near the elevators will not hear them as the hallway is so wide. There are no views to speak of. The hotel is located a 10 minute walk from 2 different metro stations covering 3 lines as well as an awesome 24 hour supermarket. The hotel says they are a 20 minute walk from Red Square - I'm young and walk very fast and it took me 30 minutes, but the walk is straight down one street and very easy.
I had been camping for 2 weeks and wanted something modern and comfortable and american. This hotel was a perfect choice for me. The breakfast is a bit pricey at $27 including all taxes etc. and is buffet only. Overall, very worth it as the choices were well done, eggs not over cooked, a huge choice of food, both russian and american and professional service. You walk in, sign the check right there, take any table, buffet to your hearts content and can leave as soon as you are ready, I was not rushed at all. Again, as a businessman would want it. There is a kettle with tea, coffee and chocolate in the room as well as a hair dryer. The tub is a bit narrow but that is the only comment I can make.
One tip, they will offer to arrange transport to the airport but all they tell you about is the Mercedes car at $99 per trip. If you ask, they will call a taxi for you (needs to be done in advance, no taxi rank waiting at entrance) and it's 850 roubles to Sheremetyevo airport ($30.00).
I highly recommend this hotel if it fits your expectations!
Most comfortable bed I have ever slept in!
Myself and my fiancť stayed in the Sheraton Palace Hotel, Moscow in August 2003 and it was a wonderful experience all-round.
Firstly, the staff were very helpful in all matters.
Secondly, the food was beautiful, particularly the breakfast buffets which had a large, varied selection of delicious foods of which you could eat as much as you liked.
Thirdly, the beds were extremely comfortable with the softest bed linen I have ever had the pleasure of experiencing!
I would highly recommend this hotel for a very comfortable and luxurious stay.
Great place to stay, though... do not go to the bar!!!
This new hotel is definitely above average and the service is excellent. The rooms are fashionably designed, though ¬ art¬ works look more like students¬ projects¬ Still, the overall room quality is exceptional. The staff is more than helpful, though they all look stiff ¬ never smiling¬ The biggest discontent was the caf√© ¬ Mozart¬ . The staff there are unprofessional, unskilled and every menu choice was a great disappointment! Do not eat/drink there! Would recommend staying; just try to avoid any unpleasant experience at ¬ Mozart¬ .
TripAdvisor Reviews Sheraton Palace Hotel Moscow
Travel Blogs from Moscow
... the instructions! 3) We would inevitably get lost/not be allowed in the country/miss our train and get frustrated by the unhelpful locals Having negotiated our way through immigration successfully (as we bloody should have done given the amount of grief we were given in getting our visas in the first place!), we spent the day before our train left running through the likely scenarios if for whatever reason our train tickets were invalid; all of which amounted to ...
... out and so didn't read most of it, instead concentrating on the architecture.
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... a drink, some lunch & a sit down before starting on our exploration of the metro. Here we visited about 6 stations, each decorated in a totally different style. We were surprised to hear that the first stations were built in the late 1930s that it & was extended after the war, so that it now has 600+ stations. The decorations are impressive & reflect a different theme in each station. Ultimately we came out at the end of Arbat Street, is ...
... s Park. Before Gorkys there are views of the Carherdral of Christ the Savior, then in the central island where Red October is a large art pirate installation dominating the skyline. It was here we also entered the Art Muzeon Sculpture Park. In places the sculptures are very dark depicting Russian military past. Then the next bit was more or a joyful fun sculpture of a boat filled with rabbits playing instruments. Then a metal cage of ceramic heads. Between ...
... roubles was no different, no acknowledgement at all. You hand over what you want changed & there is no talking at all.
After a long wait it was good to be reunited with our luggage. Some of the systems do not seem that modern, I have yet to see an automatic door, which would be really useful in the subways. Then for the first time in Europe except for beggars we were pounced on by vultures disguised ...