Sheraton Kansas City Hotel At Crown Center

Address: 2345 McGee St, Kansas City, Missouri, 64108-2604, United States | 5 star hotel
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This 5 star hotel, located on 2345 McGee St, Kansas City, is near Union Station, Kaleidoscope, Science City at Union Station, and Coterie Theatre.
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          TravelPod Member ReviewsSheraton Kansas City Hotel At Crown Center

          Reviewed by adventurebook


          Reviewed Nov 30, 2013
          by (4 reviews) Windermere , United States Flag of United States

          Our room was very nice and all of the hotel staff was wonderful.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Sheraton Kansas City Hotel At Crown Center

          Reminiscent of animal house.


          Stayed at this hotel over Labor Day weekend 2004. Like most reviewers, I agree that hotel is looking somewhat neglected. Carpets old, bathrooms with ancient tile, bathroom counter with faux wood siding, and peeling wallpaper galore!

          The room was layed out well and comfortable. Nice view. When I failed to find a coffee maker in the room I called 'Guest Services' and was told that those will be brought up to the room per request only. Okay, did not expect that at a place which caters to so many business class travellers. During my first night there there were people in the hall running, talking and shouting at 1:00 am. I called the desk to complain. Noise ceased. Next afternoon I had noticed about 5 rooms had their doors propped open and people were rolling kegs in the rooms and milling about between the 5 rooms. At 1:00 a.m. again people yelling and running back and forth. Called desk, security was dispatched. Noise ceased for about 15 minutes then resumed. I gave up. The whole irony was that when I made the reservation, I requested a quiet room.

          Would I stay here again? Probably not. A rather far walk from the train station and for the price, would rather stay by the Country Club Plaza in hopes of finding a place that does not exercise such leniency toward such obnoxious customers.

          Hyatt Regency Crown Center Needs Work


          The Hyatt Regency @ Crown Center is adequate, but it is neglected. The hotal is dirty. The walls, floors, doors, bathrooms are dirty. My shower had mold. The carpet in the hallway was coming up. The thermostat didn't work correctly. The service was slow, unenthusiastic, and unprofessional. The hotel shuttle was late. It looks like the hotel gets tons of business class patrons, and they never have time to really clean the place up and focus on quality of service.

          Fine, but nothing special or memorable.


          This is a large, bland convention-oriented hotel technically located within the Crown Center shopping complex. However, it's a long, tiring walk via indoor walkways to the shops & restaurants--the Westin hotel is much better located.

          The rooms at the Hyatt are OK, but are extremely bland, and don't have coffee makers. The rooms do have a mini-bar, I used the fridge for my own items. Bathroom counterspace is large.

          Overall, not a bad place, but it's sterile, bland, and impersonal. This really is a hotel primarily for conventioneers--for all others it's OK, but utterly forgettable.



          I stayed at the Hyatt in Crown Center on 7/16 for one night with my pal, and our fiancees. I have stayed at almost every hotel in the Plaza and Crown Center in the last 20 years. The Hyatt was my worst experience yet, and I am a very reasonable person. I deal with customer service every day, and I know what people expect during their travel.

          The front desk staff are rude. They have 5-7 twenty year olds employed, and they are all TERRIBLE. I called the concierge to make a dinner reservation at a restaurant in the Plaza for the 4 of us. The guy at the desk, "Billy", was another RUDE, and REDICULOUSLY INEXPERIENCED guy. He acted like nobody had ever asked him for anything before, and told me that he would try to make a reservation for us. After FORTY FIVE MINUTES OF WAITING, I called back down to good old Billy. I said, "Hey there, have you found out if you could get us in?" He bumbled for words, and finally said, "They don't take reservations." Well, I happen to know that that is B.S. I have gotten reservations at this particular restaurant 4 times, and I know for a fact that they take reservations. In a sarcastic tone, I thanked him for letting me know so quickly, and Billy hung up the phone. Later that night, we requested 4 wine glasses, we were told that it would take an hour for them to be delivered to our room, so we used the wonderful paper cups that are provided in the rooms.

          The next day, I called and asked for TWO TOWELS. The housekeeping guy took a deep sigh, and said, "We'll get them up there in a few minutes." IT TOOK 50 MINUTES TO GET TWO TOWELS!!!!!!!!!

          I am telling you now, this hotel is a junkyard. Again, I am a travel agent, and I know hotels, and I know how they USUALLY operate. The Hyatt is not a good place to stay, and I WILL NEVER stay at the property again. I honestly wouldn't stay there if it were free.

          IF YOU ARE LOOKING FOR A HOTEL IN K.C., STAY AT THE FAIRMONT. They will take care of you, get you dinner reservations, act courteously, and treat you like a guest. It is a little bit more expensive, but it is worth every penny.

          Centrally Located for your pleasure


          What can we say about the Hyatt that hasn't been said before? The facilities are top notch. The staff are some of the best in the world. And if you are looking for a fun spot, a romantic getaway, and close to just about anything and everything, then the Hyatt is for you. You are close to some of the best shopping with the Crown Center, Country Club Plaza, or the interstates to take you where ever you want to go. You have Union Station/Science City a short walk away (via the sky walks if the weather is not cooperating). This historical site is great for kids and adults. If it is romance you want, then that is the Peppercorn Duck Club Restaurant in the Hyatt is for you. We will warn you right away, it is $$$$$. But it is worth every cent. The staff makes your dining experience just absolutely wonderful. And save room for dessert, "The Whole Lotta Chocolatta Bar". So if you are looking for that long weekend getaway, or even just an overnight adventure, the Hyatt Regency at the Crown Center area is the place for you. Also, come celebrate New Years with them, you won't be disappointed either....

          A so-so stay


          We just got home from a weekend stay in Kansas City. Watch out because there are a lot of hidden $10/day for parking. Also, the connecting tunnel to the Crown Center is not a short walk...I have 4 little ones, and it was a much more challenging ordeal that planned.

          The staff was courteous...front desk personnel were a little too perky...the valet workers were pushy and hurried. The room was descent and the beds were very comfortable. Local calls are $1.00. Seems a little over-priced for a standard-type room. It's obvious that this hotel caters mostly to conference groups...the line to check-in was practically out the door. Overall, the trip was mediocre...the kids liked the Crayola Cafe/Store. I would definitely stay someplace else for our next visit.

          Loved the Hyatt!


          My daughter and I just spend two nights at the Hyatt to celebrate her 19th birthday, before she leaves for college...we had a fabulous time, due in large part to the accomodations AND service that we received at the Hyatt...the staff was extremely attentive and gracious, from check in to check out and every thing inbetween! Room service was some of the BEST I have ever experienced (and I feel I have much to compare this to). Our room on the 40th floor was lovely with an entire wall of window to enjoy the view! We would recommend the Hyatt to anyone, and even got a great week-end rate!

          Checked out, went to Westin


          First, do not consider this hotel if you have any mobility problems (or fear of heights) or just don't like walking high, narrow, crowded terraces to get to restaurants, etc. Hotel design is very strange and uncomfortable. Rooms are OK, furniture was slightly "abused." Terrace cafe food was bad and overpriced. Be prepared to take a long hot (in summer) walk through the overated "Link" to get to anything in the Crown center. Staff was great, the only good thing about my stay. I checked out of Crown Hyatt and went to the Crown Westin. Liked it MUCH better.

          Check around town


          Just returned home from a three night stay at the Hyatt. What a big disappointment! We like staying at nice places and won't return to the Hyatt in Kansas City. When I made the reservation, I requested a king bed, with a rollaway for our child. We were told we would have to settle for two double beds. Our room was very dirty. One afternoon I returned from shopping to find the maid in our room. I asked to borrow her cloth and cleaner so I could wipe the dust off the headboards and light fixtures by the beds. When I was finished with that job, I cleaned the tops of the dresser, desk and night stand. Nicks on the furniture had been covered with stain/paint of some sort that didn't match the orginal finish. The cap on the shower had separated from the tile. I always had to ask for a third glass for our room, plus additional towels. Plus, there was no coffee maker in the room. I had read the hotel was newly renovated, however I believe our room on an upper floor was an original. Prior to leaving the hotel, I asked a man at the front desk if I could cash a travelers check and he told me I could go to the bank next door. Another desk clerk heard the conversation and ended up helping me with my request. This hotel is obviously used for convention groups. However, if you plan to spend some time in your room, look elsewhere.

          High time at the Hyatt


          I was staying in Kansas City to attend a semina and take a mini-vacation. I decided to stay at the Hyatt Regency Crown Center since that's where the seminar was being held. Overall, I was pleased with the experience. The staff was quite friendly and the lobby had a spacious feel to it. My room was a good size and featured an exceptionally comfortable king-size bed. The honor bar was well-stocked with goodies, though the items were predictably overpriced. Everything in the room was impeccably clean.I'd also like to put in a special word of praise for the room service. The food was uncommonly delicious, and it was delivered in a very timely and friendly manner.I can confidently recommend this hotel to anyone who desires a clean, comfortable room with quality amenities and highly efficient service. From what I've heard, the Fairmont and the Hotel Phillips have superior style and ambience, but the Hyatt Regency more than holds its own.By the way, I got a good deal on this hotel at Expedia. Make sure you check out their website before you make your reservations.

          TripAdvisor Reviews Sheraton Kansas City Hotel At Crown Center

          4.00 of 5 stars Excellent

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