Sheraton Chicago O'Hare Hotel
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Historical Traveler Reviews Sheraton Chicago O'Hare Hotel Rosemont
My family stayed at the Sheraton Gateway. Very nice people @ the front desk also gave us great directions to dinner and to downtown.
Stayed at the Sheraton 7/15-18 and paid $86/night for two-room suite with two queen beds. Lots of space for less than $100/night! Great for travelling with kids. Beds extremely comfortable.
TWO WORDS: HEAVENLY BEDS! These two room suites are great, very clean rooms and friendly staff, efficient elevators and spacious bathrooms. The room service was good, right across from a fabulous restaurant and a very short distance from O'hare. The only complaint I have is with the parking attendants-rude and had no idea what they were doing, give direction or how much they charge..otherwise, it's a great stay!
My son and I stayed at the Sheraton Gateway Suites Chicago O'Hare on Sunday, July 9, 2005. We waited for quite a while for the shuttle which is supposed to come to the airport every 20 minutes but we waited longer than that and we called the hotel twice to very when it would be arriving at the airport.
I read the past reviews, but could not overlook the price. Guestrooms have been renovated and are now modern. I liked the hotel and all of the employees were friendly.
Wow! Some things never change...
I was just reading the recent reviews and had to comment. Our stay took place years ago, but with a similar experience. Mother's Day weekend 2000, we drove from Maryland to Chicago and had called to let the hotel staff know we would be arriving late that night. When we arrived at 11:30PM, we were informed that they had given our room away. The ceiling of the room they gave us was dripping brown liquid; very gross!!! The next day, they did give us a different room, but the staff was rude and did not want to amend the bill for the first night. We had to eat out the 3 days we were there because their chef was not there. Years earlier, I had a wonderful stay about a Santa Barbara, CA Sheraton, but after the Rosemont Sheraton experience, we stay away from any Sheratons.
Avoid if you can
Looks can be deceiving!
Staff are rude and un-accomodating. I've often witnessed them having confrontations with their guests. The on-site restaurant (Luna Grill) is below average. You're better off going some where else to eat. There are restaurants within walking distance.
Rooms are nice and comfortable. TVs are not always working and their phones are awful.
Service & Rooms need total renovation!
Last year our meeting was held at the Sheraton and the Director of Sales told us that in 2004, the hotel would be renovated; so I booked the meeting. To say the least they did renovate the bed and carpet, but all of the same pictures and wall paper.
The service for our meeting was very disappointing and the same Director of Sales, ensured me that our meeting would be a success! Word to the wise if you are booking..Don't Believe the Director of Sales! The service and rooms need a lot of renovation!
Signed a contract to have a very small collectable convention with 20 attendees held 4-04. The contract signed in 7-14-03. I was shuffled around to 5 different sales people that did not take care of all the problems from the beginning. I had to fight for what should of been done in the beginning as far as my count of attendees, buffet menus for three meals that they told me were not cost effective for the hotel, approved the menus 13 days before the event, faxed signed contract with charge card copy for my billing per their request and it took 13 days for a reply after many calls to the staff that I was working with..was my charge card safe?, rooms to be blocked on the same floor, moved my meeting room, found our brunch buffet sitting in the hall way by our meeting room, did not have to room that we had guarantted reservations for. 248 day of pure hell working with the staff. The only good thing is that the beds were new.
My stay here was horrible. The check-in agents were nice enough but the hotel is very old. There is a central, enclosed courtyard and all the suites face this.
The hotel itself is very old. Yes, they are suites but the bedroom is tiny. My bed faced the wall and there were "pinging" noises all night coming from the pipes in the wall. Needless to say, I didn't get much sleep.
I tried the restaurant for breakfast and it was decent. Can't really go wrong with bacon and eggs. I reported the noises to front desk and they awarded me with 500 Starpoints for their Sheraton promise. Big deal! I would've rather had a good night's sleep.
A bonus is the free shuttle but I'd rather stay at the Westin O'Hare or the Hilton O'Hare.