Sheraton Austin at the Capitol
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- Room service
- Swimming pool
- Business Services
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TravelPod Member ReviewsSheraton Austin at the Capitol
This Sheraton isn't as great as the one I stayed in Dallas. The rooms are much smaller and gym is disappointing. It's an old hotel that is under renovation, but it is close to the city's attractions and the nightlife. The Capitol Building is just down the block a 7-min. walk, but best of all Franklin's Barbecue, the BEST barbecue on the freakin' planet, is a 3-min. walk away. Hence, we did't need to arrive there early for the 3+ hr. wait.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Austin at the Capitol
It's a decent hotel for a decent price--staff great!
The hotel staff is very friendly, we were in a large group on an extended car tour of the USA, and they put all of our cars into a special parking area. We had great fun around Austin given the central location of the hotel. The hotel is clean, but does need a wall refresh in the guest rooms, the beds are dreamy however :)
Dreamy beds, gracious staff
Stayed at this Marriott on my own for 4 nights with a conference that was also at the hotel. The room was average size, with furnishings that were fairly new, clean and comfortable. The beds were excellent with pillowtop mattresses and down bedding and lots of feather pillows. I slept great every night. Bathroom was large, good water pressure in the shower. I could see the interstate from my window, but did not notice any traffic noise during my stay. Appreciated the large desk, comfortable chairs and easy internet access.
I ordered room service the first night, which was delivered fast and hot. Enjoyed dinner on the patio of Rojo Red restaurant another night; servers and host were very friendly and went out of their way to make me comfortable. I am accustomed to dining alone - and being ignored because of it. But just the opposite occurred here. Food was very good.
The indoor/outdoor pool and spa area was well maintained and constantly attended when I was there. The door to the outside was rusted and made a piercing screech when it opened/closed; they had it propped open but it didn't always stay that way. The garden area beyond the pool was lovely scenery in the midst of the city and I enjoyed hanging out there.
The conference rooms were clean and pretty typical, but showing some wear. Our break out food, lunches and service of the banquet staff were all superb. There was one session during our conference when it seemed the staff forgot about us... dishes piled up pretty bad... but they corrected the situation after the break and before the next session began.
Didn't get out much, but found some interesting restaurants and bars within walking distance. So much to do in Austin - we carpooled to the hot spots. Capitol and downtown are not so far away... I enjoyed the walk after sitting all day.
All told, I really enjoyed my stay here and felt well taken care of.
Nice Hotel, but a terrible stay
We stayed at this hotel last weekend, and they were hosting several weddings. The patrons were extremely loud 24 hours a day. We had to call security to the floor three times over two days. In my opinion, those people should have been thrown out of the hotel the first night, avoiding the need for more drama the next night. As for the rooms, the furnishings were nice. The bed was extremely soft - it felt good when you first laid down, but our backs hurt the next morning. The feather pillows also gave absolutely no support. Between the bed and the noise, it made for a restless stay. The hotel operator was very understanding when we made our late night calls (she could hear all the noise they were making in the hall over the phone) but the front desk staff showed no emotion when we complained at checkout and offered no compensation for two sleepless nights. I realize that the patrons of a hotel vary by the night and it's somewhat out of their control, but I wish they had handled this situation better. I expect more out of this class of a hotel. I won't stay there again.
Sub Par Marriot
Friendly staff, great having bar in lobby and not downstairs where it used to be. Room beds very comfortable, linens pretty worn and carpet was in very poor condition and filthy. Rooms in desperate need of renovation. Pool not cleaned and had pool light floating out of socket. Food in Rojo Red was good and had good service. Windows in most rooms have lost their hermetic seal and so fogged up you can't see out hardly. The hotel has really gone down from previous stays. Certainly not living up to Marriott standards.
Very Nice Hotel
Stayed here for a conference in February. Room was nice but nothing extraordinary. The service from the staff was consistently above average. Everyone, from the room service staff to those working behind the front desk, was friendly and pleasant. Would definitely stay here again.
RECOMMENDED. This downtown Marriott is a bit remote from the bar/restaurant scene of Austin, but an easy cab ride to the action. Staff during the entire stay was pleasant, eager to serve and available. Rooms are avg size, clean and in good repair, but furnishings becoming a bit dated on the edges. Beds comfortable. Bathrooms adequate, lighting only OK. No room noise at night. Hotel restaurant had excellent service and good food. All in all - a good choice for a downtown stay.
Average Room, Great food!
I liked this hotel. A definite step-up from the Doubletree Suites. The bed was comfortable, but the walls were too thin. I scheduled a wake-up call at 6:30, but heard the alarm go off at 5:30. It was so loud that I thought it was mine, but after unplugging it, found out it was my neighbor's and it went on for over an hour. Nice!!! My cold water faucet valve on the sink didn't work, so drinking hot water was a pleasure...not! I later complained about this at the desk, but got nowhere. Next time, I'll ask for the manager and demand a credit. The one thing I liked was the food. I ate at the Rojo Red and loved it. At least, Marriott knows how to hire a decent chef. Oh, and parking is $11 bucks. I overpaid for the hotel at a $180 rate. Next time I'll stay at the new new Hampton or right on sixth street.
Good place to stay
I stayed at this hotel and it was fine. The hotel location itself is okay although one needs to walk about a mile to reach the Capitol. The room is on the small side. Service overall was excellent. The front desk was pretty good. I had flight cancellations and had to stay an extra night and they were able to accommodate me with no problem. I also had Internet connection problems and they were able to assist me quickly. Overall, my concerns were addressed promptly. I would stay here again.
Go Somewhere Else
Spent a weekend at this hotel for a conference I was attending and was simply reminded of why I don't stay at Marriotts. Unfriendly and unhelpful staff. Catering staff was also of no help to our group.
Obviously an older hotel that could use some updating. Room was very small and furnishings and appointments were average at best. They call it the "room that works." Works for who?!?! Nice enough lobby and public spaces. Terrible service in the restaurant with average food.
Overall, not the best place to stay in Austin. I have stayed at the Omni, Hyatt, and Radisson in the past and have recieved wonderful service at each of those hotels. Also, don't let the name of this hotel fool you. It's not at the capital building, its located right next to the interstate highway.
Great Service & Location
Great central location with first class service from everyone in the hotel. The rooms are on the smallish side but are very clean and the rooms DO NOT have those doors that slam everytime it shuts. Walking distance to 6th St. & UT. One very negative opinion. The hotel restaurant Rojo Red is to be avoided at all costs. It was one of the worst meals we've ever had. Everything else at this hotel is top notch!
TripAdvisor Reviews Sheraton Austin at the Capitol
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