Shaw Club Hotel & Spa

92 Picton Street, Niagara-on-the-Lake, Ontario, L0S 1J0, Canada | 4 star hotel
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*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

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    Historical Traveler Reviews Shaw Club Hotel & Spa Niagara-on-the-Lake

    Beautiful People

    from

    I stayed at the Royal Park Hotel a few months ago. I was greeted at the front desk by some beautiful girls who were very helpful and generous. They offered me everything that I could possibly need for my stay in Niagara on the Lake. The room was fantastic, with great lighting and a nice king size bed. The new restaurant was completely booked, but the nice front desk girls were able to fit us in for dinner before our theater at 8:00. Some great people and amazing food. In other words, this hotel is great and I would recommend it to anyone that is interested in staying in the Niagara area.

    Good if you like bugs, bad food, and nasty hotel management

    from

    If you are going to the beautiful Niagara on the Lake area for one of the excellent plays, stay in Niagara Falls or Toronto and drive Do not under any circumstances stay at the Royal Park

    Our room was bug infested and managemet sniffed and told us "this is farm country, there are bugs everywhere." They could or would not offer us another room and refused to adjust the bill They were the nastiest, most classless hotel people I have ever encountered in 30 years of worldwide travel I have never been treated so poorly by a hotel Such behavior should not have to be tolerated by anyone I informed my local travel agencies never to recommend this place

    Another problem is that their parking is inadequate You may or may not get a space If you do not, it is your problem They do not care Nor do they care if you have soap and other necessities

    There are not a lot of choices for accomodations or dining in Niagara on the Lake Out of necessity, we ate at the pretty outdoor restaurant attached to this hotel Service was nonexistent and the food was disgusting and salty

    How do you ruin salad? They know how

    I repeat, stay in Niagara Falls or Toronto; the drive is not far

    Great stay!

    from

    My wife and I just returned from this wonderful, newly renovated hotel and I couldn't help but write a review. We had a wonderful stay, with incredibly helpful staff and an ideal location. Zees (the restaurant) provided my best meal of the year and the service was world class - thank you!

    Delightful!

    from

    Just returned from a great stay at Royal Park. I was a bit concerned when I read the previous review but we were booked and so we decided to go ahead with it. Our room was very clean, bright and totally acceptable. The location is great, right beside the Shaw Festival Theatre and very close to great shopping. The best part is their new restaurant, ZEES. The food is fantastic and the place has great, positive energy. Make sure that you make a reservation when booking as it is the busiest (and best) restaurant in town. The hotel does not offer breakfast but has an arrangement for breakfast at The Charles Inn which is a fabulous heritage building down the street. Would definitely return.

    Stay away from this place!

    from

    This was one of the worst hotels in Canada we've stayed in. The room was OK, but extremely overpriced. The service was pitiful. They wouldn't give us a reservation for dinner in the restaurant even though we were guests of the hotel, and instead sent us on a wild goose chase across the town (a 45 minute walk) even though we had a starving 2 year old baby with us. Also, they can't be bothered to open up their restaurant for breakfast, and we were forced to go to a diner up the road.

    X Rated Room Appeal

    from

    A room with Mirrors, a Jacuzzi and a Fireplace all sound ok - The look when we arrived was out of some '70's X-Rated movie with a non-working fireplace, peeling dirty wallpaper and the smell of detergent in every nook and cranny. A dissapointing dinner at the Hotel Restaurant added to the "quaint" historic village experience. Dried out Tuna with a bunch of sprouts on butter with hard veggies and crusty rice was not what it said on the menu. At over $250, this was an unacceptable room and it was there best. Having travelled the world and spent many nights in unacceptable locations, this Hotel rates right along with "The Happy Lion" in Tortola BVI, except there are no beaches or views, so why the high rates ? Anyway, needless to say our vacation was great and you should stay somewhere else (The Prince of Wales looked nice as we strolled by) - Rent some bikes and cycle the back streets of town and the bike paths out to the Wineries - The rice wine is like honey and the fudge along the way is tasty .... don't forget your water. Niagra on the Lake is a very sweet town with a lot of shops and Restaurants (recommended is "The Buttery" for lunch - on the outside terrace - great fast service and excellent food !). Have fun !!

    Relaxing times!

    from

    We just celebrated our annual girl's getaway weekend at the Royal Park Hotel on Saturday October 25th to Sunday October 26th, 2003. The location was absolutely fantastic! We spent the afternoon at the theatre which was a quick walk across the street. The rooms were clean.

    cozy and comfortable. We had a leisurely breakfast in the dining room on Sunday morning. The food was hot and nicely prepared. We would certainly spend another weekend there in the future!!!

    Stay away from the restaurant

    from

    The restaurant service was TERRIBLE. It took 40 minutes to get two chicken club house sandwiches. When the waiter was questioned he told us that the order had blown off the table and he was sorry. When we asked to have the bill adjusted, we were told that a club house takes more time than a burger(NOT) and that was why. The bill would not be adjusted. We then asked to see the manager and were told that he was busy waiting on tables and would be there in a minute. After waiting 10 to 15 minutes we went looking for him. He took his time coming to us and after much discussion he took a measley 25% off the bill. As a local business person, I will never recommend this restaurant. STAY AWAY FROM THIS PLACE.

    Very positive experience

    from

    My wife and I had an excellent stay at the Royal Park. Our room was pleasant, clean, and well-equipped, the staff were pleasant and helpful, and we had a good (but simple) meal in the restaurant. All for Canadian $99 per night (in Nov) in a a priceytown!

    Terrible Customer Service &Tourist Appreciation

    from

    Niagara on the Lake is a city who's economy thrives on the tourist dollar. Numerous restaurants compete in such a small area for business. The Royal Park is one such restaurant.

    This past Sunday, September 17th, 2002 at 2:00 a group of 14 bicyclists stopped at the Royal Park for a late afternoon lunch. The Royal's Park's large and almost empty patio looked quite inviting. Unfortunately, the customer service staff were not.

    We were told that they could not push tables together for our group and given no explanation as to why. 14 people eating lunch would be quite a bill but were were turned away from their establishment. I am currently in the process of finding out why but continue to get the "run-around". Our group was not offensively dressed or loud/rude.

    My advise to all (but particularily to cyclists)is simple: don't go there to eat. For a town which is building and promoting cycling paths as part of their tourism activities, the Royal Park Restaurant is definitely not ready to accept these tourists. Very disappointed and actually quite appalled.

    TripAdvisor Reviews Shaw Club Hotel & Spa Niagara-on-the-Lake

    4.50 of 5 stars Outstanding
     

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