Shangri-La's Eros Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Shangri-La's Eros Hotel New Delhi
Best Hotel in India by far
I stayed in the shangri la in november. it is by far one of the nicest hotels i have stayed in .. the decor, the ambience and the friendly staff are exaclty what you need when you are travelling to india. I was made to feel like a King and got the best service. The food at the oriental restaurant was immpressive but the 24hr cafe could use a little improvements. The room standards are great and the plasmas really give tht extra kick you need . All in all it was a great experience.
The best in Delhi
I stayed at the ShangriLa in December 05 for 4 nights and I have to say its one of the best, if not THE best hotel in New Delhi. I have earlier stayed at many hotels in New Delhi and the service, rooms and even the food at ShangriLa is uncomparable. The ambience of the Pan-Asian restaurant is very good and the sushi and the appetizers are to die for. The lobby bar is an ideal place to kick back and relax during the evenings.
The Spa is beautifully made and provides a large variety of services. Also, the coffee shop has an amazing breakfast. Being a new hotel it provided state of the art services for all my business needs. All in all ShangriLa, more than lived up to its billing.
Thought it was great
I only stayed for one night but I thought the hotel was excellent. The check in was a little slow but we were well taken care of. The rooms were great and the bed was heaven!!! Dinner and breakfast were very good - a nice choice of tasty foods with good service.
Service - huge room for improvement
I stayed at the hotel for a day in November 2005. The staff although appearing enthusiastic had difficulty giving a top class hotel feel. The sytsems were pathetic. I did not get my room key when I checked in...was told that the systems had conked and the keys will be given in 10 mins...for 45 mins i was holed up in the room, waiting...after 2 reminders got it. Secondly, the concierge took more than 30 mins to deliver the luggage while checking in. While checking out I lugged it myself...at the lobby no one even ventured to help...the staff could not keep the bills ready even after I had my breakfast and come back...they messed up the billing (I was not to be charged for the BF, as per the package negotiated with my co.) I dont think it has class...only the amenities are brand new
I stayed at the Shangri La in Delhi as part of a group on the new American Airlines innaugural flight. Granted, we were well taken care of by the property and the airline (so as to keep us happy), but i enjoyed this property for a number of reasons.
The property is brand new and gorgeous. The rooms are modern and sleek. The flat screen tv is great although they could have probably invested in some satelite tv to give us more channels. What they may not realize is that many westerners are so jet-lagged that we stay up late watching tv--and the few channels they have that we can watch aren't very good.
I could not connect to the internet the entire time i was there. I travel all the time and never have had a problem at other properties--but it still may be user error.
The breakfast buffet is EXCELLENT. Tons of western choices and the food is pretty good. Don't underestimate the importance of a good breakfast in India. If you're like me and somewhat cautious about what you eat in India, you'll appreciate the ability to FILL UP before a long day.
One thing worth mentioning is to ask for your coffee immediately as it will take a while before you get it. i don't know what the waiters are doing (since they walk by you 10 times before finally going to get your coffee) but they should know that most of us want our coffee immediately.
The chinese/sushi restaurant on the 2nd floor is great. Some of the best salmon sushi i've ever had. I mentioned this and they gave me extra with no charge. Unlike U.S. sushi bars, they do not have a list of 50 different sushi rolls, but i really enjoyed what they had.
The lobby bar is very nice but be aware that it closes around midnight. Greasing the palms of the bartenders or hosts can buy you more time, though.
I was going to use the spa for a massage but the prices were at or higher than in the U.S. so i passed (about US$70 per hour massage).
Overall, i really enjoyed this hotel (and i've been to several all around India recently). If they get the internet situation sorted out i would definitely stay there again---if only for the great breakfast buffet.
Luxury hotel which is not up to the mark yet...
Spent four nights at the Shangri-La while attending a conference in Delhi. Had high expectations since Shangri-la is a premier luxury hotel brand in Asia. The overall decor is sleek and modern, the room was spacious and the staff was enthusiastic and eager to please. But the hotel still seems to be experiencing teething problems. My room card conked out on two occassions, the concierge neglected to inform me that the taxi I had ordered was waiting for a while, the air-coniditioning swung from freezing cold to oppressively hot (and had to be repaired twice), room service sent me a cheese omelette when I asked for a mushroom omelette and I got someone else's order while dining at the hotel's oriental resaurant. These are minor issues in isolation but cumulatively show that the service is muddled. This might be fine at a regular hotel but when you are paying top dollar you expect better. Disappointed.
New Hotel with Huge Potential
I stayed at the Shangri la New Delhi for 4 nights from 7th Nov to 10th Nov in a King Deluxe Room at the rate of US$249++ per night. During this period, it was difficult to book a hotel room in any of the other established hotels like The Imperial at a comparable rate as I was advised that there were 2 big events happening in New Delhi that week, and a lot of the hotel rooms were sold out.
The hotel has just had its soft opening in Sept-05, and one should expect that there will be some teething problem. There were minor inconveniences - e.g. there is only one restaurant open at that time, although I was informed that another Chinese/Thai restaurant will open very shortly at the end of the week. There is however an additional lobby lounge that opens after 9 am serving light food. The spa at the basement had a limited selection of treatments available, but was very well-designed. The only complaint I had was that I could hear the renovation that was still ongoing during my spa treatment even though the therapists did go out to warn the contractors to keep the noise level down.
I found the staff to be generally very pleasant. Most of them would greet me with a friendly cheery smile each day, although service at the reception can be a little slow. I ordered room service for three nights, and the staff taking my order was very good at making recommendations, and took time to chat with me for the second and third nights to ensure that I had enjoyed the food the night before.
Overall, my stay was very enjoyable. I like coming back to a clean, big room and well-lit room each day after a hard day's work and am willing to put up with the teething problems in service quality of a new hotel for a brand new room. I found the room to be well laid out and particularly enjoyed watching the plasma TV which can also be viewed from the bathroom. The bed was firm and comfortable, and the duvet was heavenly. The amenities in the bathroom were comparable to other Shangri-la hotels. I did not experience any noise from any renovation work as highlighted by other travellers.
I will definitely recommend this hotel.
Luxury amongst the Chaos
Great hotel with good service and fine amenities.
Only complaint was the astronomical cost of the internet connection charges which I thought was going to be complimentary.
Bad services poor ambience
Well it was a bed experiance as hotel is newly opened so every thing is in dis order staff was very help full but still in a construction stage as tehre is a noice in a room in a day time
Not quite 5 star - yet
I stayed at the hotel on business for 5 nights, which was my first stay in India. Although the hotel has only recently opened, most facilities appeared to be working well and the staff were plentiful and very prompt and helpful. Only minor complaints, such as poor lifts, absent club lounge facilities and the choice of eating, was limited to just the one (excellent) restaurant.
The hotEl is well located for any sightseeing and shopping, some of which are within 10 minutes walk or a short car ride.
TripAdvisor Reviews Shangri-La's Eros Hotel New Delhi
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