Shangri-La Hotel Singapore
How has this hotel rated in the past?
TravelPod Member ReviewsShangri-La Hotel Singapore
Set in luxuriant tropical gardens near the renowned Orchard Road shopping and business district, the Shangri-La Hotel, Singapore, is a leading luxury hotel in Singapore which offers discerning travellers legendary Shangri-La hospitality in a tranquil resort setting.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Shangri-La Hotel Singapore
Not as fantastic as expected
From the many glowing reviews of this hotel, we were expecting world class -- along the lines of the Peninsula in Bangkok. Though nice, the Shangri-La is not in this same class. Perhaps it is the size (the huge lobby was always full of crowds over the holidays), but it just does not have the same intimate, luxurious feel as many other 5-star Asian hotels. The rooms in the Tower Wing are very mod. The Horizon Club Lounge is just okay -- more like an airline lounge feel than a luxury hotel. The Valley Wing is truly a cut above (though you'll pay a lot more for it) -- it was the only part of the hotel that really felt world-class. If you going to Singapore for shopping on Orchard Road, the location is great. If you want to go further afield, you'll have to take cabs since the hotel is not near the MRT. The hotel is definitely worth considering, but don't go with expectations that are sky-high.
Unsurpassed Service - These Rave Reviews are Earned
We stayed at the Shangri-La on Orange Grove Road (there's another at Sentosa) after a personal recommendation and reading these reviews.
Let me state that I am a perfectionist, but this hotel is one others should be judged by. If there are ever any problems they are dealt with graciously and immediately. I endorse the previous reviewer's comments on the premier Horizon Club room, the free cocktails and marvelous canapes were fantastic, all this whilst gazing at the views of the Singapore skyline. You can literally have any cocktail you want, and as much as you want. The coconut crispy prawns were to die for.
We were on holiday, but it's not surprising this place won the best business hotel award, the facilities are excellent. I would have one tiny gripe (gosh I feel mean!) that there should be more pcs available (there are two providing free internet access and five pages of printouts daily in the horizon club) or free internet in the room. Having said this, practically the only time you have to wait is first thing in the morning. See how piccy being spoiled rotten makes you?
The breakfasts were staggering too - fresh tropical fruit, home made muesli, yoghourts, home made patisseries, toasts and breads, sushi, smoked fish, the best creamiest scrambled egg I've ever eaten, home made hash browns, sausages, bacon, congee, sushi - I don't think I've missed anything! We often ate nothing again until cocktail hour and those lovely canapes. We had to force ourselves to be moderate in order to have room for the local cuisine!
At New Year's they were fully booked, so we had to wait for breakfast, they were so apologetic. We ate it at the bar, and took it in good part, it would have seemed churlish to do otherwise, and was quite fun. They of course fussed even more over us!
It's the details that count for me, also. In the bed side table, not only the usual Gideon's bible, but the teaching of the buddha, and the original Shangri-La novel. Copious goodies in the bathroom, including toothbrushes and toothpaste, nail clippers, emery board, cotton buds, the lot. I bet you could arrive with just the shirt on your back and they'd take care of the rest. (Free pressing of one suit is provided). Sellotape and scissors in the desk accessories kit in the drawer. Top quality hi-fi. Lots of lovely fluffy towels. An aromatic herb pillow on request. A present at Christmas and New Year.
Another tip - before you use a "bargain" website, try booking through the hotel direct, we saved a lot through their long stay (10 nights I think) deal.
A request for a screwdriver brought two technicians to the room in 2 minutes flat, and a tiny complaint brought mortified apologies. The staff have struck a great balance between friendliness and professionalism, you don't feel kowtowed to or patronised. It is genuinely their pleasure to serve you, and serve you well, from the gardener to the chamber maid. We saw guests who were obviously extremely wealthy treated with the same respect as those who had saved for ages to be able to come here. Don't hesitate to pick the brains of any of the staff for ideas on where to go and what to do - they know the right place and the right time, it's like having a local friend. We have them to thank for our New Year's eve spent not at the hotel, (a bit formal - just not our thing) but with the mardi gras dancers, tumblers, jugglers and locals getting on down at Clark Quay. Priceless information.
On our last day (checkout is usually midday), we were allowed to check out at 6pm, and the room was still cleaned. As a special treat, they had freshly squeezed pineapple and grapefruit juice for us at breakfast. Not only that, on learning that our flight wasn't until later that night, they insisted we stay for cocktails again!
Do not hesitate, spoil yourself, if you ever have the chance, stay at this wonderful place. Give Ibrahim a big hello from the people who are going to be sending him a medal. Do show your appreciation both verbally and by filling in the little forms in your room, we did this for Cindy, our chamber maid, and she was so delighted. It gives you a nice warm feeling inside - or was that the excellent Margaritas?
Oh, and if you are in the hotel or catering or leisure industry, send your staff here to learn "how to"! I wish Air France would!
This is a special, special place.
Shangri-La - SUPERB
This hotel was everything I imagined it was and MORE. The staff are the best I have experienced in any hotel in the world. Their keeness to make sure that you have a pleasant stay was truely geniune - nothing is too much trouble.
If you can afford it, I would recommend the Horizon Club - I was in a deluxe room but they upgraded me to a premier room- room was just HUGE.
It's the added extras that make a stay here even more worthwhile. As I was in an Horizon Club room, I got free transport to and from the airport in a very nice car - to find when I got to the hotel that someone was waiting for me to take me to my room.
No check in here - all done in the room, no waiting around. The Lounge on the 24th floor is great as you can get free soft drinks during the day and also cocktails in the evening from 5-7pm. As many cocktails, wine etc as you like. Don't waste your money on a singapore sling at raffles when you can get one here in Horizon for free.
This was truly a wonderful experience. Take your expectation of a top class hotel and then double it - that's what you get here. There is no question - I would not stay anywhere else in Singapore again......
PS I would recommend a massage in the spa - but you need to book at least 3 days in advance and also the Hi-Tea that needs to be booked 7 days in advance when I was stayiing.
Valley Wing - a hotel within a hotel
We had arranged for the hotel limousine to meet us but the driver took us to the hotel main entrance, not the Valley Wing where we were booked which has a separate entrance, lobby, reception etc. We did not realise this, never having visited before, & an agent had made the booking.
The Valley Wing is great with nice sized rooms & TV in the bathroom, over the bath with waterproof screen and waterproof transparent cover on remote control.
Really enjoyed the complimentary breakfast which includes cooked dishes, made to order in the Summit Room. Complimentary refreshments all day in the Valley Wing lobby, sometimes with live music - a harpist was playing in the afternoon.
Afternoon tea here with freshly made sandwiches & warm scones was far superior to the dry sandwiches & tasteless scones & pastries presented at the famous Raffles Hotel.
The Valley Wing concierge failed to make our reservation at the Blu retaurant on the 23rd floor of the Tower Wing but the management were charming when we turned up and gave us a window table. The food was fabulous (though expensive) and the jazz musicians & singer excellent. Great ambiance.
The pool is a very good size. Location is a fair distance from the business & port areas but our local contact said that the gardens & spaciousness compensated - & we agreed. Taxis were plentiful & cheap so it was easy to get about.
Dont have a massage
We stopped at the Shangri-La in Singapore for 3 nights on our way from London to Perth for our wedding.
This hotel is fabulous and the attention recieved from the staff is beyond the call of duty. We chose to stay in the older part of the hotel as we wanted a room with a balcony looking over the pool. This is a good idea as the rooms are bigger and breakfast is included in the rate, and at $40 Sin per person for bacon and eggs, it is nice to have it included...haha
I wont go on about all the great things about this hotel, as there would be nothing to say that has not been said before, it is a great hotel, no question about that.
The one thing i will suggest however is to avoid the in room massage, my then fiance and now husband and I booked a double in room massage, hoping for a romantic and relaxing experience. When the ladies arrived it was sans massage tables which we thought odd and we should have stopped them there, however we decided to give them the benefit of the doubt and continue with the massage, they had us both lay on the bed side by side, again i should have stopped it there. The manner in which they conducted the massage was totally unprofessional, obviously untrained, rushed with no technique. They were climbing over each other and us, stopping to get more oil, getting on and off the bed. It was very disappointing, and yet i was relieved when they skipped out early on us, though they did hang a few seconds too long for a tip, which irritated me. They did not get one. We filled in the survey sheet upon check out, and recieved an apology email from the manager of the hotel. All i hope is something actually gets done about it. I am a seasoned massage recipient, who adores spas etc and know what should be done and in what manner.( ie Elizabeth Arden Red door salon New York) is an example of correct staff and environment.
Now things might be different if you have the massage in the spa...i dont know as we didnt have another one. But unless the service is going to be the same, they should not offer in room massage.
I expect more from the Shangri-La in this department, and i hope upon our return, this will be rectified. Very disappointing indeed.
I stayed for 3 nights in June or July, during the 3rd Annual anti-terrorism conference and the IATA conference. So as you can imagine, the hotel was packed - even Donald Rumsfeld was there, the army, the police etc etc etc.
Anyway, my point being, that the hotel handled everything flawlessly.
The highlights :-
As a business traveller, good desk in the room, internet connection in every room great rooms etc etc. Horizon club is great for pre-dinner drinks.
View from Horizon bar is awesome.
As a lesiure hotel - good spa / treatments etc, great pool & sun loungers. A short walk away from great shopping.
I have to say that it was the perfect blend between a business and a leisure hotel.
You will not be disappointed.
If this review helped you, please review where ever you have just stayed!
Couldn't fault it!
One of the best hotels we have ever stayed at (May 04). Staff as friendly as you would expect, food great, rooms fine, pool absolutely wonderful. We were only there for 2 nights before going on - but didn't want to leave.
Have no hesitation in staying here.
Couldn't Fault This Hotel
This place just has excellence written all over it. If it's the little touches that make a good hotel great then the Shangri-La deserves the highest accolade available. Whilst sitting around the pool the staff walk around handing out complimentary chilled water, slices of tropical fruit and chilled hand towels to keep you cool. At night they turn down your bed, arrange your slippers and deliver a basket containing a pot of green tea. The fitness centre and spa are incredible. They have separate facilities for men and women, each with its own sauna, steam room, jacuzzi and relaxation room. The gym is the best I've ever seen in a hotel; it even has its own rock climbing machine. And despite the fact that it was my first stay (and I was using frequent flyer points) I was immediately made to feel like a valued customer. If you go to Singapore I can't recommend this hotel more highly. The only problem is, if you're like me, you may find that you lose the will to leave the confines of the hotel and explore the city.
What a hotel should be
From the second you walk in to the fabulous entrance hall you'll love the hotel. The rooms are large and roomy, the bathroom is big with a separate power shower. The bar on the top floor is great, with a fantastic view of the city. As for breakfast... just go to the chef and he'll do your eggs as you like them.
The weirdest touch has got to be the carpets in the lift which change daily. How do you know? They have the day of the week on them!
Not as over the top as Raffles, a fine hotel a short walk from Orchard Road
This hotel is absolutley beautiful....I only had a normal room but when I walked in I couldn't believe it. The bathroom is huge with a double shower a huge double bed. The food in the hotel is georgous. And the Horizon Bar is fantastic...overlook the Singapore skyline.
You would not be dissapointed with this hotel everything is very high standards and the staff cannot do enough to help you
TripAdvisor Reviews Shangri-La Hotel Singapore
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