Nairobi Serena Hotel
Travel Blogs from Nairobi
A long wait to get a visa at the airport, but other than that very smooth. We were met outside baggage claim by Matthew our "customer care coordinator" and our driver Sammy. Sammy will be with us for the whole trip. Matthew told us about Nairobi. Population 4 million. English is the official language, and Swahili is the national language. Most …
We flew from Maasi Mara to the Nairobi Wilson Airport, for domestic travel, for a day room at the Nairobi Serena Hotel - another luxury joint. We spent the day there, repacking our bags for the trip home. I also had the bellman wrap my walking cane for the trip home, the one I purchased at the Maasai village we visited. I didn't know if security …
... of candy one of the first days of the trip wanting to give it to the kids that played outside of the house but never got the chance. So I started handing a piece out to the kids around me at the school. Quickly, I had about 20 hands in my face, pretty much attacking me, as I tried to get a piece of candy in each hand. One of the teachers noticed and started yelling at them to calm down but I thought it was pretty funny.
We saw two of the boys, ...
... then enter into the madness. I literally had about 6 Kenyans physically pulling me in every direction asking me to check out what they had. They would say "sister, sister, come see". There were about 100 booths with the same types of items. There were ebony animals, woodcarvings, scarfs, shirts, and various other souvenirs.
It is important that you haggle with them. It is exhausting, but also very fun. I always feel bad or weird haggling so I am sure they ...
... their saliva. Their saliva was
flying EVERYWHERE! I thought to myself, “Seriously dude, I took a shower before
coming to the hospital, didn’t think I needed another one, but thank you.” The
guy was giving up on us and said, “Ok, I talk to your teacher, where is she?”
Funny thing was that she was standing next to me, and told him that the teacher
must be somewhere in the hospital. He said “yes, must sell body.” ...
How has this hotel rated in the past?
TravelPod Member ReviewsNairobi Serena Hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Nairobi Serena Hotel
I couldn't think of a better hotel to start and end our safari as it was the only hotel on our trip which featured more modern room amenities (safe, television, refridgerator, air conditioning, etc). After being out on safari it was nice to have the chance to wind down and relax in our very comfortable room.
The reviews were right, it's good
The hotel is typically Kenyan, it is very good, obliging, and tries very hard to look after you. There is good security, (it is in Nairobi!)Rooms were good, the shop was surprisingly good (this is not normal in my experience)There is a room where you get free tea or coffee, it is very exclusive, a special place. The swimming pool was good as was the dining area.I have no hesitation in recomending this hotel.
We stayed here for one night prior to leaving for a week's safari and then for a day on our return prior to leaving to fly back to the U.K. All we can say was it was great! The hotel itself is lovely, and the staff are very helpful and courteous, nothing is too much trouble for them. The rooms are very good, the food is wonderful, we would go back tomorrow!!
We booked our safari holiday through Kuoni and they were great, everything was well organised and we thoroughly enjoyed it all. We stayed in Serena lodges in Samburu, Mountain Lodge, Lake Nakuru and Mara and all were excellent.
If you haven't done a safari before, you don't know what you are missing. It is a wonderful experience and one you definitely won't regret.
We stayed here twice in February - the first time for several days at the beginning of our Kenyan holiday and then for a night at the end, prior to returning to the UK. The hotel is in the centre of Nairobi but is arranged so that public areas are separated from the hustle and bustle of the city by the accommodation blocks, which are themselves well soundproofed.
A Great Hotel
Have stayed at the Serena twice both as a prelude to a safari (thru' Somak undoubtedly the best safari operators around for the price).
It is without doubt a superb hotel with great facilities the rooms pool and fabulous restaurants.
The staff are superb and make you feel so much at home.
The ideal way to get over your flight before embarking on a safari on the northern circuit.
You can do wrong on sticking with Serena game lodges as they are all well appointed and with that superb Srena touch that makes a visit to Tanzania/Kenya even more memorable ( I've stayed at them all at least once).
We (party of four) stayed at the Nairobi Serena Hotel for one night. We were actually looking forward to the visit to Nairobi as this was the start of our holiday. The booking was unfortunately made through Somak (a big mistake).
The experience at the Serena Hotel will always remain with us for the wrong reasons. A member of the hotel staff walked into our bedroom at 5am without any prior warning! Is this the kind of service and hospitality the hotel has to offer? We sometimes wonder why travel agents such as Somak and hotels such as the Serena fall well below the standard expected of them. Needless to say we will not be using Somak again (friends you have been advised) nor staying at the Serena.
We stayed at the Serena at the start of our honeymoon and we couldn't have chosen a nicer place to start. The staff were fantastic, the food was out of this world, especially in the 5* restaurant. Nothing was too much trouble and they even posted a pair of shoes back to me that I had left in the hotel by mistake. In fact the shoes were back home before we were!
If you get time have a massage by the pool, what an experience with eagles flying above you.
I stayed at the Serena on a business trip in Dec02/Jan 03. The hotel is decorated beautifully, clean and safe. All the lush beautiful plants and flowers that surround the hotel are very relaxing. The staff is absolutely wonderful. The rooms were comfortable, clean, very nicely decorated and more modern than I expected. The food was terrific. The staff was friendly and professional and went out of their way to help us arrange day trips, shopping, golfing, safaris, etc. and always remembered us by name. They made us feel more like friends, than guests. Our stay was longer than expected, so I took advantage of their laundry service, which was supurb. The gift shop is nice, as well as the salon that offers hair and nail services at a reasonable price. I did not have a chance to take advantage of the pool, but it looked very clean and inviting. I doubt that I will find myself in Nairobi again, but I would definitely stay here again and would highly recommend it to anyone traveling to the area.