Seralago Hotel and Suites
Travel Blogs from Kissimmee
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How has this hotel rated in the past?
- Free High-Speed Internet
- Swimming pool
- Free parking
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TravelPod Member ReviewsSeralago Hotel and Suites Kissimmee
Grandchildren had a great time
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Seralago Hotel and Suites Kissimmee
Although the place is advertised as a Holiday Inn Hotel and Suites, it is a very old, very tired, worn out, run down Holiday Inn motel, with a fancy facade. We were there between Nov. 4 & Nov. 9 and had reserved a Kidsuite. We booked there because the reviews posted on this website had been so positive, so after reading what others had to say about the place we made the booking about two weeks prior to our arrival. I made the mistake of taking the special Internet Saver Rate that had the caveat that you could not cancel or modify the reservation big mistake! At the time I made our booking, I requested a suite (thats a laugh!) on the first floor, near the pool. Naturally, upon arrival the lady who checked us in said that they had nothing available on the first floor, even though the place looked almost nearly unoccupied. So after I carried the luggage up the stairs (and wrecked my back in the process) we found the room was unacceptable it smelled absolutely horrible (like a veterinary clinic), and was not particularly clean. I went back to the desk and complained and miraculously another lady found that there was indeed a room available on the first floor (so much for my back!). This room was almost as nasty as the first one, so we decided to just take this one since we were all tired from traveling, and it was on the first floor. If I could have cancelled, without losing my money, I would have done so in an instant.The Kidsuites are simply old fashioned standard 2 bed motel rooms in which they have removed one of the double beds and in its place erected this 6 ft. tall wooden framework that contains a set of bunk beds on one side, and a single twin bed on the other. The partition does not go to the ceiling, so there is only the illusion of privacy. The opening of the suite was separated from the main room by two shabby curtains. Virtually everything in the entire motel room was damaged or worn out, especially the mattresses on the kids beds. In fairness, the lobby area and the pool areas are well kept, but nothing special that is it. The sad part is that the place could be made attractive with a little effort a coat of paint here and there, and some credible maintenance. Fortunately it was reasonably inexpensive, but we could have easily done better, for less. The website for this hotel is misleading, and hardly resembles reality. I frankly feel it is not unfair to expect a higher standard, than this low level of quality from a Holiday Inn establishment until someone does something to clean this dump up, it would be more appropriate to call this place the Holiday Hole.
We had such a wonderful stay! The room was very clean inexpensive and the maid service was unbelievable. I would recommend this hotel to any individual or family. Thanks for a great stay! Next time we visit orlando,FL you'll be hearing from us!!
The satisfied family!
Good value for the money
We just returned from an 8 night visit with this hotel. In the past, we stayed in the Lake Buena Vista area. This hotel was a bit farther of a drive to and from the parks than what we are used to. It was near a lot of stores and such, which came in handy when we went out and needed some things from a store. But, I didn't see what the draw was to Old Town. We didn't even bother going there and it was 2 doors down. It just looked like a carnival and a few overpriced stores.
The food in the restaurant was ok. The pizza was kind of nasty and don't bother ordering the breadsticks. There was nothing to them...they were small and hard. They got our order wrong, but were nice enough to bring a replacement to the door and let us keep the one they messed up.
The hot subs were pretty nasty too..according to my brother. We never ate at the restaurant for dinner, but the breakfast got boring after a few days. It is all the same. For the first several days, they didn't cover up the food in the buffet at all, causing it to get hard/dry.
They had a nice kids eating area and large screen TVs which the kids liked.
The boys loved the game room and they had a couple of machines for little ones too. We didn't get to enjoy the pools this time, but they did have a fairly nice playground for the kids. The pools looked nice.
The rooms were spacious, but needed some repair...torn cushions on the sleeper sofa, broken stopper in the sink, curtain openers taken down and air conditioner face loose. They kept it pretty clean, but needed more in the kitchen, like real plates and silverware. They only left a few plastic spoons/forks and plates/bowls. They never seemed to replace them when they ran out either. They needed a toaster and we brought a blender...should have brought a toaster too I guess. There were plenty of towels in the 2 room suite, which was nice.
Our room overlooked the pool. That was nice in the middle of the week, but the weekend crowd was a little noisy. Fortunately, they close the pools at midnight. So, it got quiet after that. So, we could get some sleep. The hot tub was pretty nice, but kind of rough gunnite. Don't wear your best bathing suit in there or the surface might tear the swimsuit material where you sit.
The 2 room suite was nice and spacious. It accomodates up to 8 people.
But, if you have that many people in one room, you really need two bathrooms. There were no elevators. So we had to walk quite a way to get all the luggage in the room, up to the second floor. If you pack lightly, it isn't a big deal. But it took us about 8 trips to get all the stuff into the room. So, we really could have used a cart for our luggage and an elevator.
The shuttles might have been a nice feature, but we decided to drive and park at the parks. The shuttle only leaves one time in the morning for most parks, different times for each park and several return trips staggered out in the evening. We didn't want to wait the 45 minutes to get there or back, depending upon which park you attend. (Whether it is going or coming, one of the times you have a 45 minute drive on the shuttle.) That wasn't counting the wait for the shuttle and the chances of missing one. So, we decided it would be better to have the luxury of coming and going when we want to for the $7 per day.
The rate we got at this hotel was excellent. Buy one night get one night free. So, we paid less than $60 per night for a 2 room suite. It was a good deal for the money and everyone was nice.
I don't usually like to stay in the same place for a next visit. So, I probably wouldn't stay here again. I would, however, recommend it to anyone who wants a nice hotel with a free full breakfast..with the kids eating free...close to the attractions. It is right down the street from Arabian nights. There is a really good sushi restaurant across the street too. It was worth the money for sure and we had a great time.
Just ask for a room on the bottom floor. That should save your back! a parking lot view might be quieter at night and in the morning too...might.
A Great Vacation
I stayed here with 3 teenagers for 8 nights at the end on June 2003. Was a little apprehensive at first as the reviews were varied but we ended up very satisfied. For the price we paid it was great. As mentioned in other reviews the furnishings are a little dated but we found the room and bathroom to be clean. The rooms were cleaned well everyday and a local newspaper was on the doorstep every morning. The room had a fridge and microwave which was helpful plus was very spacious by euro standards. Not being from USA I found this paper very helpful. The hotel was about 15 min drive to WDW and very easy to get there. It was easy to drive to all the attractions in Orlando from here. We did not try the restaurants in the hotel but there are many to choose from accross the road and beside the hotel. We enjoyed the quaintness of Old Town which is just a few min walk from the hotel. The pool was nice though it could get a little crowded in the evening. The teens with me had a great time. We had a little trouble with the aircon one evening and this was promptly fixed the next morning. The staff were polite and helpful and I enjoyed the banter in the bar in the evenings.The area itself is very laid back and not as busy as International Drive. There was some of the time share stuff but I wasn't interested and they didn't push it. There's lots to do in Orlando and we had a great time. It's not a luxury hotel but we felt we got good value for our money. It was clean and practical.
I had a great vacation, we were there 4 days and 3 nights. The rooms were clean. It was great to leave for the day and come back with the entire room cleaned up again. I will definetly stay here again.
Not so bad
After reading the posted reviews, I was somewhat hesitant about staying at the hotel. The reviews were not flattering. However, I found the hotel to be worth the money if you get the kidsuites and have a family of five with three children under 10. The pool was nice and the location was ideal for going to WDW. Although we were too busy to take advantage of it, they also show movies in a little "theater". Based upon the other reviews, we didn't try the restaurants but were unimpressed by the one local restaurant we tried (mostly we ate in the room, at WDW or elsewhere). The only downside of the hotel was that it was crowded. This made it a bit loud in the evening but we just left the air conditioner on (on the warmest setting) to drown out the noise.
We'd go again. P.S. They do have a separate registration desk for kids but as far as I can tell, they never use it.
Very nice hotel
We just got back from a week stay at the Holiday Inn Main Gate East. This was by far the best hotel I have ever stayed at! The price is amazing, staff is great and everything is very clean! Perfect for a family. Will stay here again!
We stayed inside Disney last year march '02 and found it to be very expensive and were locked inside as we did not rent a car. This hotel was much more comfortable and with the free breakfast deal saved us approx. 140.00 Lots to do within walking distance and many more choices for dining than inside of disney. Rooms are in need of a face lift but very comparable to All-Stars in Disney. I would not hesitate to stay here again. Service was impeccable and very polite.
Could do better in Orlando.
Could do better in Orlando - we stayed here in October 2002. We booked this as it was recommended in a guide book and we got a good deal with expedia. The good points - location excellent and price hard to beat. But the bad points - room was unattractive, basic and in need of refurbishment. At the Guest Services Desk where we went one day to get information on theme parks we were hassled to visit a nearby Holiday Inn time-share. The pool was basic but, luckily, quiet. I cannot recommend this hotel and would not stay here again. I would, though, stay in the same area - great for restaurants, evening entertainment and close to theme parks.
Booked for 3 days but found the location so good and the staff so friendly had no hesitation in extending our stay for a furter 4 nights would have stayed longer but was going on a cruise. Just by old town sogreat if you wanted a drinkat night with noworries about driving later. lots of low cost resteraunts around and KFC right next door, only about 15 min from all the Disney attractions. And 5min drive f4om I4 so easy to find for visitors from the UK was our first trip to Florida but will definatelty stay here on our return. firstname.lastname@example.org