How has this hotel rated in the past?
Historical Traveler Reviews Sentinel Portland
No problems at the Govenor
I booked on Priceline, and got the Govenor for $90. I was a bit disapointed as I had read all the bad reviews here and had my own less than perfect experience at the Govenor several years ago. So i was ready for anything. I took the precaution of calling the day before I arrived and asking very nicely if there was any way I could request a quiet room with a King Size bed and a view of something pretty. I said i completely understood that I had booked through Priceline and there might be nothing they could do, however the woman on the phone was very friendly and said she couldnt promise but would try to help me out. She came through for us, and the next day my husband and I were given a lovely room on a high floor facing 11th st. Extemely quiet, lots of light, comfy bed - all for $90, needless to say we were very happy. I suspect that the rooms at the Govenor vary greatly and the key to a happy stay is to get one of the good ones. The desk staff seemed to have a lot of discretion in assigning rooms so my suggestion would be to be very nice to one of them and see if they will help you out. It worked for us and we were grateful for it.
The nicest hotel I won't stay in again
We spent 3 nights at the Governor Hotel-in Portland for my husband's conference.
Based on recommendations of tripadvisor users, we booked a king deluxe room with fireplace and sitting area. We were not disappointed in either our room or the hotel. The Governor Hotel is a lovely place.
The Good: Beautiful building, amazingly well renovated. Large, tasteful room with very comfortable pillow top king sized bed and high quality bed sheets. Sitting area with gas fireplace and two oversized stuffed chairs, desk/workspace with high speed internet connection, honor bar, coffee pot, bathrobes, soothing classical music playing on the radio as we arrived. We used the internet connection extensively and incurred no additional charges. We had no problems with erroneous honor bar charges. The location is very convenient to all downtown amenities. We walked to Powell Books, 23rd Ave restaurants, the Pearl District, the history museum. The hotel is adjacent to the MAX light rail which took us to the Rose Garden.
The mediocre: the "city view" was not interesting. We could see only the building across the street.
The annoying: $21/night for parking PLUS tips. Since parking was valet service we also had to pay tips to retrieve our car when we needed to use it. They brought out the wrong car twice, apparently since they had issued the same claim number to two guests. It took two tries for them to get it straightened out. They said this happens only "once in a blue moon".
The bad/intolerable: Did I mention that the hotel is adjacent to the MAX light rail line? The hotel has its original single pane windows (not soundproof), probably because of its historic designation, and our room was on the east side of the hotel, on the corner closest to the MAX line. The light rail ran every few minutes from approximately 5 AM to midnight and was loud. Sometimes it shook our windows and it definitely began to shake our nerves. It disrupted our sleep and left us exhausted and grumpy. For those of you who are heavy sleepers and/or do not need more than 5 hours of sleep, perhaps this is not a problem. For us it was. Our room was on the corner closest to Morrison. Had we been closer to Alder (a block further from the light rail), perhaps our experience would have been entirely different and even enjoyable.
So, despite the fact we liked the hotel, we can't see staying there again. All the charm in the world can't make up for not being able to get a good night sleep.
The back end of elegance
For $129/night on a Friday, I got a room overlooking... an inaccessible interior courtyard. Outside my door... the smoke and noise of Jakes restaurant downstairs.
But with the drapes and door closed... ahhhh. Nice bed, nice bathroom, big high ceilings.
No problems with billing, as others have noted, but I charged nothing and didnt' use the phone or Internet. I went two blocks down to the all-night convenience store when I wanted soda or water, as I don't really see paying $5 to room service for a bottle of water.
The desk staff was courteous and quick, the billing painless, and the location super for running around Portland. The MAX tracks are just around the corner, so it was a simple matter to hop the train to 3rd Street for dinner at Huber's.
Don't Believe The Website
Despite the pictures on the website, the rooms are not anything like what they put on the website. I paid $199 a night for a room on the penthouse level that was awful. It had just been painted and had a very strong odor of paint. Despite the picture on the website for this room type, my room was far from the picture. The carpet was very old and filthy. The bedspread was stained and the furniture was dated and very worn.
The public areas of the hotel are also filthy, trash piled near the elevator on the 3rd floor and it looked like none of the carpets throught the hotel get vacuumed on a regular basis. The entire hotel is very dark and the elevators are ancient and completly destroyed.
I checked out after only one night and moved to another hotel down the street.
Not as nice as billed
The Governor holds itself out as a nice old hotel, but it misses both as nice and as old. For the positive points, the building exterior is beautiful, the salt water pool is nice, Jake's restaurant was done in dark hardwood, my room was large, and the bed was comfortable. Having said that, room service was slow to respond (especially bad late at night), the hotel is understaffed, the alarm clock requires an advanced degree, the room wsas spartan with a heavy modern designer hand (if you appreciate the W - it is like that, but not as nice), the free wine tasting was discontinued. As a personal note, I try bear in mind the first points as really all that are necessary, but the frustration generated by the negative points outweighed the positive points for me.
I'd be really careful about charging anything at the Governor hotel. I stayed there last July and charged a $9.00 phone bill on my debit card. What resulted was a 5 month hassle about the bill. The bill was to be covered by a local company so I was only responsible for incidentals. At first they wanted to charge the entire bill on my debit card. They never did but then they refunded 566.77 to my checking account. Then they demanded payment back. I called the hotel and was told to forget about it they had gone into my checking acct and took out the money. This was the end of August. I forgot about the matter. In December I suddenly saw a debit for 566.77 on my account.
These transactions were run through as purchases as if I had stayed there rather than as reversals of credits. They seen ti have rather shoddy bookeeping practices. It is no way to run a business.
This hotel is OK. Regular rooms are very small and crammed with furniture. No room to work for the business traveler. Major construction going on outside, very loud. Construction starts every morning at 7:00 am. Parking is very expensive. There are few city where I expect to pay over $20 a day for parking and Portland is not one of them.
Comfy Friendly Hotel
We really like Portland, and the Governor is a fun place to stay...we have stayed there twice and will return shortly. The convenience of the location is a plus. We had a terrific room last time with a cute fireplace and a skylight...everyone we ran into that worked there, from the bellman to the roomservice waiter was so friendly and accomodating. My husband found the workout health club to be one the the best he has ever used in a hotel...and he is really picky. Jake's, the restaurant next door has great food, and really cheap pub grub during happy hour. Our waiter was a hoot...and full of great suggestions on what to do and what to see. Surprisingly, we too were charged for items from the mini bar we did not use.
Not too bad
The room was very nice, even though I only had a view of the alley. The bed was so comfortable. The service could have been a tad better. I left an item in the room and called the same morning I left I did not get a call back from housekeeping until 6 days later. I ordered a BLT (Don't order the BLT) It tasted okay, but the bread was so crispy it cut up my mouth. I got charged for items in the mini bar also, which I didn't use. The rooms were very clean. I would stay there again, I'd just request a city view, and something other than the BLT.
Nice place, but not for the younger crowd
I stayed here last summer for 5 nights. We booked a suite, which was large and fabulous. The building that the hotel is in is rather old, but that adds to the style. While the decor seems relatively modern, I just felt being in my late 20's that the hotel served an older crowd better than a younger one. Most of the staff was friendly, the restaurant attached to hotel was great, but in general I felt cheated out of my experience with the hotel as a guest.
We were charged for items in the item bar that we didn't take as well.
Luckily the hotel was kind enough to reverse the charge (of course this happened after we left -- supposedly on the last night we were there, which was not true).
The rooms were clean, the maid service was good (sometimes they didn't take used glasses or refill the coffee items), but overall, I would stay here again regardless. It's in a great location as well.
TripAdvisor Reviews Sentinel Portland
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