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Historical Traveler Reviews Seelbach Hilton Louisville
Con's: The rooms were incredibly small even on the concierge floor (I'm a Hilton Gold Club member). The bed was a queen (I was "guaranteed" a king over the internet however there were none available when I arrived).
Pro's: professional / courteous staff; location.
I've had nicer sheets in a Days Inn!
We stayed for one night (Monday, Nov. 8). We were in a Junior Suite (Rm. 410 - which is the size of a regular hotel room - I can't imagine how small their regular rooms are). When we first turned down the bed, there was hair and make-up on two of the pillows. I called the front desk - they apologized and said they would send someone right up - they did not. I finally went down myself an hour later and asked to see a manager. They sent me the housekeeping manager (she promptly gave us new pillowcases but it should have never come to me having to go down there is the first place). The sheets and pillows in the room have probably been in use since the hotel originally opened. I've never had such threadbare sheets in my life and the pillows we just plain small and old. If I were GM of this hotel, I would certainly try spending a night or two in one of the rooms to see what everyone on this page is complaining about (and rightly so!).
Please don't waste your time(or money).
Boy, do I wish I had read the reviews here before I booked my stay at the Seelbach. It was my one year anniversary, and I heard at work that the Seelbach was the best hotel in Louisville. The perfect place to take my wife. Check in was quick and the staff at the desk were quite nice. I like a King bed and they were able to accomodate nicely. The inside of this hotel was awesome. We felt like we had been taken back about 100 years. The elevators were lovely. We stayed on the 6th floor. We got off the elevator and were impressed by the size and beauty of the hallway. We knew we were in for a treat. Anticipation grew as we put our key into the door. We turn the handle, push the door open and SMACK!!! We're greeted by the smallest hotel room I'd ever been in. My dorm room in college was bigger. Don't get me wrong, it was nicely appointed. Antique furniture, marble bathroom, beautiful wallpaper and artwork. I bet the rooms on a Carnival cruise aren't much smaller. There was a red stain about the size of a basketball on the carpet next to the bed. The armoire door wouldn't stay open so we could watch TV, so I had to prop it open with the curtains. The desk lamp would not turn off, so I had to unscrew the bulb in order to go to sleep. The bathroom door did not latch properly. The shower couldn't maintain a constant pressure.
Have you ever seen the movie Titanic?? You know how the rich got to stay in the lavish rooms and the dirt poor people stayed in the dungeon?? Well, this is just like the Seelbach. I guess if you're really wealthy and can afford the big rooms, you're in for a treat. But, if you can only afford to shell out about 150 bucks a night, you're going to be disappointed.
Next time I'm in Louisville, I'll be going to the Hyatt. Where semi-luxury meets modern, larger, more comfortable rooms.
A Class Act!
My husband and I had the pleasure of staying at the Seelbach while he was in Louisville on business. The room was unsurpassed in quality furnishings and the bathroom was nearly over the top in luxury. The historical architecture and character of the building itself are just wonderful and despite it's "highbrow image" was treated like a princess by the staff. They bent over backwards to tend to every need. This hotel is not only a landmark but a true Louisville treasure. I'm only sorry I can't visit more often.
No, No, No
We stayed here during Louisville's homecoming weekend. Therw was a fraternity party/dance going on. Our room was in the middle of a hallway booked entirely to Louisville students. When we informed the front desk that we had an early flight in the morning & were concerned about noise, they told us the students had signed a contract & wouldn't make any noise! Needless to say, there was constant screaming & drinking in the hallway, banging on our door [they couldn't understand why our door was closed as they assumed we weere part of the party].
The hotel finally moved us at 1:45 AM! We had paid upfront and there was no offer of a refund. We would NEVER stay here again.
Still like the Seelbach
Stayed at Seelbach several times when it first reopened 1970or80,
thought it was wonderful then, when we were younger and easily
impressed. Stayed there this week while attending show at the nearby
Palace Theater, and still find the Seelbach charming and elegant. Rooms
are definitely smaller than in newer hotels, but so very nicely
decorated, keeping the historic hotel architectural touches and
quality. We love the lobbies and public spaces in these old historic
We thought it was somewhat overpriced; could have stayed at the Galt House, for example, for half the cost. Got a pay in advance, Hilton HOnors rate on the web but still cost over $170 with tax.
Hotel was not busy this time of year which might account for the prompt
and very courteous service. When we just need a place to "flop" while
attending a show in Louisville we will stick to lesser hotels, but for
special occasions we will return to the Seelbach.
What a disappointment the Seelbach turned out to be. From what I had read and heard about this hotel, I couldn't wait to surprise my husband, with the secret getaway I had planned for his B-Day. I booked the concierge level, thinking this would be even more special. Made dinner reservations for us in the Oak Room.
The hotel inside, was impressive when you walk into the lobby. I don't know where or what happened to the "bellboys" that so many have reported about the "Special" treatment you received. No one offered to help us with our luggage. Our room was very, very small! Hardly room enough to walk around the bed, without bumping into the armoire.
Granted, the king size poster rice bed was beautiful, it would had been even more so, with a bit of room to be able to walk around. The bathroom was a joke! Imagine the size of a handicap bathroom stall in a restaurant and that's the size of the entire bathroom. Besides the door that wouldn't open all the way, so you had to kinda go sideways to get into the bathroom. Also, to go into the bathroom, you had to close up the armoire, there was just no room to walk through. So, whoever was watching TV, had to get up to open the doors back up and then of course, close them back, before you could exit the bathroom, (unless if you wanted to damged something).
It took nearly 30 minutes to get wine glasses sent up to our room, though the gentleman was nice, he acted put out having to bring up the glasses and to open the wine. Since we were on the concierge level, we were invited to have desert in the "special area." We had dinner reservations waiting and didn't see the point of spoiling dinner with having desert first.
The Oak room is magnificent. It's really what saved the evening. The food and service is certainly 5 star. Though, you pay for this top notch service, so if you ever go, be prepared to drop around $200.00 quickly. Personally, I feel the dinner and service was worth every cent. The beauty of the Oak Room is exceptional. It's very romantic, White linens and red roses on the tables, along with low lighting, the richness of the dark wood.. Yes, indeed a special place to take your loved one. Plenty of space between tables, you aren't crammed into your neighbors table, as some restaurants are. We'll visit the Oak Room again.
Next morning, it took about 20 minutes to get hot water running in the shower. There was in-room coffee. One of those 4 cup small coffee makers and you got ONE package of coffee with a note stating more was available FOR PURCHASE at the front desk. Come on.. at nearly $200.00 bucks a night, you'd think they wouldn't have a problem letting lose of at least 2 packages of coffee. (BTW, you got ONE package containing two sugars and two creamers).
We decided to try to at least get some money's worth and headed over to the "special area" to have breakfast. That too, a disappointment. It was just a continental breakfast, bagels, cold cereal, muffins, juice and coffee. Not a very good choice of items and honestly, it didn't look the freshest available either. We opted to go downstairs and pay to have a hot breakfast. Otto's is a small cafe, serving buffet or made to order breakfast. We opted for the buffet, it was rather decent.
Service was lacking, it was nearly impossible to get a fresh cup of coffee.
We'll never stay at the Seelbach again and I certainly wouldn't recommend it to family or friends. Check out time is 1:00 pm. We were out of there by 11:00 am. At checkout, I made sure they knew of my disappointment. I'm sure I just wasted my breath, they didn't seem concerned.
My recommendations, go to the Marriott, or the Embassy, they beat the Seelbach hands down!! This hotel is entirely over rated. If not for the Oak Room, the hotel wouldn't stand on it's own.
After some research, I assumed that the Seelbach was an old and prestigious hotel with fine service in the heart of downtown Louisville. Well, it is old. I made a reservation and paid a premium to hold a room with no smoking and 2 double beds. There are not many of these. When I arrived, they did not have the room I had requested. I had made the reservation through Hilton, and not the hotel, which was the problem. The room was very nice, nicely decorated, with reproduction antique furniture, but was very tiny. There was about 2 feet between the the beds and the walls and about 2 feet between the beds. The view was of a charming bricked up window. I arrived at 10:30 PM Chicago time, carried my bags up and decided to have a cold beer at the bar. The hotel bar claims to one of the best 50 bars in the world.
I walked into the bar at 11 pm (my time) and 12 midnight local time. I was informed that the bar was closed. On Saturday morning we discovered the the very, very small bathroom had a very poorly designed shower.
The shower sprayed water at the shower door, which did not close completely. We ended up with a huge puddle of water on the floor. Also, the door between the bathroom and the hotel room did not close all the way. After getting ready we walked downtown for a late breakfast/early lunch. The hotel is about 6 blocks from anything of interest in downtown. It was a nice morning for a walk however. We got lunch reccomendations from a local shop owner, because the conceirge was rude and ignorant on Friday night, Saturday morning, and Saturday evening.
Though the gentleman from Sunday morning was knowledgeable and charming. After lunch it was about a 15 minute drive to Churchill Downs for some afternoon fun. We had dinner in Bardstown, also about a 15 minute drive.
To sum up. This hotel is a nice hotel, but overated, and overpriced.
The furniture and decor are wonderful, some of the people are nice, the location is Ok, but really not great. This is a $90 a night hotel that thinks it is a $150 a night hotel.
Derby Week Nightmare
We stayed at the Seelbach three days before the Kentucky Derby for one night. Upon checking in at 9:00 p.m., the clerk informed us that since the "Derby People" were coming the next day, the checkout time was being changed. When I asked what time that would be, she asked how early could we leave. I again asked what time checkout was and was informed that it was 9:00 a.m., although our reservation stated 1:00 p.m. She was very rude and made no attempt to compensate us for this change. We had been looking forward to some much needed sleep, but instead found ourselves getting up early and rushing to get out the next morning. The staff we encountered were either rude or indifferent to us and we felt that we were getting in the way of their preparations for the "Derby People", AKA the guests who really mattered. While the hotel and accomodations were lovely, our overall experience was a nightmare.
I stayed at the Seelbach last year while attending the Kentucky Derby and it's many ceremonies. I didn't know what to expect of a hotel which was so endowed with colorful history and rarely equaled elegance.
I have walked into many upscale hotels and felt unwelcomed, due to blatant stares, and inhospitable service. Likely due to the fact I am a young black man. This was not the case at the Seelbach.
I almost felt undeserving of the attention the hotel staff made to accomodate my every need. From valet service when I arrived to check out I felt pampered.
Dinner in the Oak Room was marvelous. Many applause to the chef, and the waiting staff. Well worth the price I paid.
When I returned from my stay, I recommended that our orthopaedic surgeon association consider these accommodations for our next annual seminar.
The Seelbach is truly a Kentucky treasure.
TripAdvisor Reviews Seelbach Hilton Louisville
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