Sedona Rouge Hotel and Spa
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Historical Traveler Reviews Sedona Rouge Hotel and Spa
We stayed at Sedona Rouge for 2 nights at the beginning of a southwest road trip. The room was beautiful and comfortable and just what we needed to get in the frame of mind for our trip. We did the couples massage and loved it.
It was the best massage I have ever had. We used the hot tub at night and then set in front of the outdoor fireplace in our kashmere robes. Everything is top notch.
I almost changed my mind after reading some of the bad reviews, I am so glad I didn't. We are planning our next trip to Sedona and we will definitely
stay at Sedona Rouge.
They tried too hard on the wrong things
The staff is very unprofessional. They did not greet as you would expect, the bellman was at the door, but failed to do his job in opening the door. Upon refusing luggage assistance, it was a short description, which was confusing of how to get to the room. The room was decorated very nicely, the bed was amazing. The robes were also a great touch. It was disappointing that the hotel is so new, but already had stains on the carpet and scratches on the closet door. The TV was a very nice flat screen, but for the money paid for the rooms, atleast one movie channel, or even a movie service should be available. The water bottles should be replaced if they are used. The chocolates at turndown are a great touch, but for the price I think a larger size would be better. The view of Safeway and the houses behind are dissapointing. The work out facility is incredible. Great equiptment. The pool is VERY small and SHALLOW. The jacuzzi was built incorrectly and the top of the jacuzzi is in the middle of your back, where the jets should be. The lounge chairs are also a great touch. The star deck is a great touch. Be sure to watch your credit card statement upon billing, I was overcharged the promised amount, and double charged- which caused penalty rates with the credit card company. The manager was not sure how to fix the problem, so it took 1 week to get it straightened out, when I was assured by three individuals it was taken care of. Be sure to check internet rates before booking directly.
Great Property - Horrible Location
The website for this hotel made it sound like it was off the beaten path. In reality, it's right off of the main highway - just like a Best Western! The property itself and the room was really nice - very luxuriously decorated. But, rather than looking at red rocks or trees, our room overlooked the Safeway! And the pool was the same size (if not smaller) than our pool at home.
Reds, the restaurant was excellent - best Macaroni and Cheese I've ever had. And the decor was very "modern day LA".
Overall, it was a nice property, but absolutely terrible location - we didn't drive 5 hours to look at a Safeway. And at $200+ a night, we actually checked out of the hotel after the first night and went to another resort WITH A VIEW.
Nice spot in Sedona
We had one great night here in August. The room was lovely (the rate from Travelzoo was very good) and the bed was very comfortable. The pool area with hot tub was clean and attractive. We did not hear any noise from traffic and the only issue with the nearby neighbors was the smell of grilling wafting over the area making our mouths water.
Over Promised - Under Delivered! Hype!
Over promised --- under delivered. This hotel is pricey and full of hype. We took what was supposedly the Best View Suite on the top (3rd floor) - The Andulusian Suite. The view was mainly of a Safeway shopping plaza next door and a littered back yard (the location isn't very good as it sits right next to a grocery store). Over the tops of the trees looking from below in the canyon you could see the tops of some of the red rocks. The tile cutting machine whizzed away for 2 hours after we first arrived, we left the room to find relaxation and less noise by going shopping. Our food service tray from the night of our first arrival, stayed in our room for the entire two night stay. Housekeeping makes your bed and gives you more towels (minus the necessary floormat needed in the shower area), but leaves the rest of the clean up to you. No refreshment of any other amenities or typical tidying up you'd come to expect from a "upper end" or worse yet higher priced hotel. The concierge they advertise as being there from 9:00-5:00 was non-existent our entire 3 day stay, or either away for long lunches. The bellman locked us out of our room closing the door behind him as he exited, although we had walked out to get some additional belongings sitting outside (he was rather young and inexperienced.) Upon check-in and check-out we were not impressed with the young lady who never smiled, welcomed us, or wished us well on our departure - she never uttered more then 2-3 words that we can recall. The 32" TV in the room is so far away/displaced from the bed that it can not be easily seen or observed when turning in for the evening. You must sit on the sofa in the forward section of the "suite" to hear and/or see it. The positives are the bed is very, very comfortable and the soaps/shampoos are from locally developed private collection and are quite nice. However, overall the hotel isn't worthy of the $300 a night price tag (and that's at low season with a 20% occupancy rate -- yes, I noticed it at the work station of the front desk clerk --- they have 70 or so rooms and the worksheet said really big 8 CHECK-INS, 9 CHECK-OUTS and 19% occupancy). I would recommend this hotel if you wish for a nice in-room experience for comfort, but get the regular rooms, since paying anything more doesn't really get you anything more of a view. I guess we were the uninformed tourists taking them up on their quite delicious sounding web-site. Since our initial experience in checking in wasn't all that special - we decided to pass on their SPA offering, and forego the dining experience in the REDS Restaurant. We probably would have even been further disappointed. Next time we will be staying at another resort property.
Pretty good minus the housekeeping.
We really liked this place, it has a super comfortable bed! The rooms are modern and pretty and were a good value. I do have a few complaints though..The place just opened about 6 weeks ago, so it may just be the newness of the staff, but we were very under impressed with them. I was going to tell the check out manager, but he never asked how our stay was. My biggest complaint was with housekeeping. Here's the problem: Never replaced our drank water bottles, left dirty washcloth on bathroom counter for 2 days, didn't empty trash one day, didn't wipe desk glass for entire stay, turndown was good one day, not the next, we never got back out bath mat after the first day, shower was never cleaned, empty soap and shampoo bottles never replaced, soap bars never replaced and dish never cleaned. There were only about 6 to 10 other cars in the lot during our stay, so a full hotel is no excuse. Believe me, we are not picky, but come on.
Nicely decorated overpriced Motel
When we made our reservation, the reservationist described the Sedona Rouge as the most posh and tranquil boutique hotel on earth with a 4-star restaurant. We were shocked to pull up and find a nice motel-style property virtually sitting in a parking lot off the main road.
The decor inside the room was beautiful and the walk-in shower was a great feature, but to pay $200 to have an indoor air-conditioning unit mounted 2 feet from our bed was a bit too much. Our "view room" overlooked the backyard of the property that looked a lot like the back of our house with just a hint of the Sedona rocks. Just when you try to relax, the cars driving up to the homes behind the motel would drive by. At least the drivers were neighborly and waved hello!
The restaurant looked like this was the town's first experience with a "hip" place and the locals were trying too hard to be cool. The food, however was presented nicely and was delicious.
This would be a nice place if they didn't build up your expectations and try so hard to be a deluxe hotel when they deliver a nicely decorated overpriced motel.
High end details throughout
Really lovely new hotel/spa. The attention to comfort and detail was apparent from the "better than Westin" bed and linens to the Oprah style cashwear robes, the flatware and Villeroy and Boche and the chocholate dipped strawberries with room service wine. The mix of color and furnishings along with above average ammenities (flat screen tv, wireless, Smith and Hawken pool beds and lounges) really let you know someone took the time to plan a high end experience. I treated our guest to a first-time massage in the spa and was pleased to find a former long time Mi Amo employee. The restaurant was tasty with an interesting menu (two great meals one bummer). The location is a little less than sexy but was very quiet and convenient (a quick jog to a starbucks). We will definitely be staying there again.
Absolute best place to stay!
We just stayed at the brand new Sedona Rouge and we are gushing about it! Our room was gorgeously appointed with a striking blend of furnishings, lush bedding, a 30" wall-mounted flat screen tv, and a shower room in the bath with two shower heads (one strong, the other a gentle rainfall). The bath robes are yummy and luxurious. Every detail is well considered and executed.
The pool area is as plush, with thick comfortable padded lounges (some double size), two fresh towels stacked on each lounge side table, an open outdoor pre-swim shower, and hip music discreetly piped in. We brought mojitos from Reds to drink poolside and truly enjoyed the HOT Sedona afternoon.
We didn't stay long enough to enjoy spa treatments, but we did shop their boutique. I bought a Reds chef jacket as a surprise for my boyfriend (it was his birthday) and the spa manager actually went across the street on her own time to buy gift wrap for it. She personally delivered it to us accompanied by the executive chef, Kyle, and sang Happy Birthday. We were floored by this personal gesture.
Our breakfast at Reds was comped by the hotel as a birthday gift. Our meal exceeded the well-deserved hype. The menu is studded with absolute gems like the unique Arizona Breakfast, marinated ribbons of flank steak on pinto beans and fry bread accompanied by eggs of your choice. Delicious! Nothing like we had ever experienced. We wished we could have stayed for lunch and dinner.
Sedona Rouge is impeccable, modern yet retro, clean-lined yet posh. The hotel staff made our stay even more special. This is one of the finest and fun places we have ever stayed. We cannot wait to return.
This property was still in its final construction and opening stages when I was there earlier this month. The beds and robes are awesome luxury! This new property in Sedona is definitely one to watch for those who love spas and luxury. Be sure to check out the spa! (Can you tell I was impressed with the spa?) You book the time and then discuss the treatment with your specialist instead of booking from a menu. I travel a lot and have gotten spa treatments at some of the best and this one still impressed me. I first heard of this property through an e-mail for travel managers and it definitely lived up to my expectations - especially for one newly opened.
The furniture is not "run of the mill." It definitely has a European feel in this resort. The showesr have two different shower heads; the "traditional" and the "rainfall."
TripAdvisor Reviews Sedona Rouge Hotel and Spa
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