Saybrook Point Inn & Spa
How has this hotel rated in the past?
Historical Traveler Reviews Saybrook Point Inn & Spa Old Saybrook
This place was a zoo
Here is an excerpt from a letter I wrote to this place - I didn't get a response from them, which only compounded my overall annoyance at having shelled out 650 big ones for 2 days in a zoo.
Dear Sir / Madam
I am writing to express my overall disappointment with my stay at Saybrook Point Inn last weekend. Frankly my partner and I were expecting facilities of a far higher standard for $300 + tax per night.
Our biggest disappointment was the pool area. It was particularly surprising that the outdoor pool area was so small. Furthermore, we learned that the pool and gym facilities are made available for local residents (members) to use as well as those who keep a boat on the marina. This meant that the pool area was ludicrously overcrowded, noisy and was very unpleasant to use. I never would have guessed that a four-diamond spa hotel would have such limited space and allow its overuse by non-guests. As another disgruntled guest pointed out to us, using the pool facilities was more akin to attending summer camp rather than relaxing in a top rated spa.
....the facilities fell far short of the level that could reasonably be expected of a four-diamond hotel and spa. The website provides a particularly misleading representation of the facilities (i.e. there is no mention of the fact that the only swimming areas in the hotel are shared with so many others, or that parts of the hotel, including outdoor areas, are essentially shut down for weddings)....
Not going back
Bleach odor on linens was overwhelming. Wife and I simply couldn't sleep it was so brutal. Air conditioning couldn't cool the room. Discovered why when I opened a door that I thought was access to an ironing board: It was the filter for the a.c. and it was so caked in dust and dirt that there was no way the a.c. could function. Obviously hadn't been changed in eons.
Mid-Summer Accomodations/Wedding Ceremony
We recently had our wedding ceremony at the Saybrook Point Inn and I'm happy to share my experiences with you, seeing that we had so many rooms booked and enjoyed our reception in their banquet hall and outside terrace.
The rooms are really beautiful - It's done in a classic English/New England taste ; not too many details are overlooked. For my bridal suite I requested an oceanview room with 2 doubles. I believe most of the rooms come with a couch that opens up into a double/queen size bed for no additional charge and it was great! The beds were comfortable although I think the comforters should be changed, its the same kind of "cover" that you get in your standard everyday hotel which you wonder how often it has been changed. The room rates are pricey, and most of our guests opted to stay and I did hear a gripe or two about $260 a night rooms, but all in all, everyone was impressed and made it a great little New England getaway. The view of the sound really does make it worth it.
The food is really amazing, I'm very pleased with the Terra Mar Grille, it is not to be missed! This restauarnt had a 4 star (or is that 5 star? - whichever i the highest, I believe) diamond rating from AAA and the service staff was pleasant and prompt.
The front desk is courteous, pleasant, friendly -- they knew me and my family by name and we were treated respectfully, I'm actually really impressed!
The spa director booked everyone manicure/pedicures and they were really on the ball with the appointments and ran that spa very smoothly.
The wedding coordinator & her superior, really dissapointed us. Their lack of concern and negligence nearly ruined our wedding ceremony and we were met with the same disconcern when we voiced our concerns during and after the wedding. With the attitude we were met with, it makes you second guess if people are really just being sincere, or doing fast talker to put your mind at ease. I think this was the only major glitch in our stay that would make it an average rather than an above average. If you decide to have a wedding there, I strongly recommend you get a wedding planner.
If you're coming here for a relaxing summer weekend, this is the place to be!
Very Mediocre Hotel! No 5 star rating here!!
I write "ok" because the food is good at the restaurant. However the front desk staff...in particular the manager, was rude and basically she could of cared less about assuring us a pleasant stay. While they ask high prices for rooms and food, the pool has dead bugs stuck to the side of the building AND stuck to the lounge chairs...I mean 1,000's of dead bugs. I've been here 2 times this summer...the bugs are still stuck to the chairs!! The marina has loud drunks partying till all hours of the night. If you have a river view, keep the doors shut and the air on so you don't hear them, especially on the weekend. A disappointing experience!
Almost everything was good, but not everything!
Stayed here for a weekend for our anniversary. The best thing about this hotel are the views from the waterfront rooms, dinner in the hotel's restaurant (amazing!) and the spa. Our room was spacious (it was one of the more deluxe rooms), clean and nicely decorated, but certainly nothing spectacular. The bathroom was large and clean as well. However, the mattress was probably the most uncomfortable mattress we have ever slept on. Neither one of us slept well the entire time we were there, and at one point my husband was so uncomfortable on the bed that he ended up trying the floor! We made a point to mention this upon checking out, and the woman at the front desk basically brushed us off and said she would make a note of it. We never saw her make any kind of notation at all! There was no apology or any kind of offer to compensate us for our miserable nights sleep. This really turned us off. We would have rated this hotel much higher had the bed been more comfortable, and the staff been more attentive to our needs. Otherwise this is a nice place to stay if you are planning on taking advantage of the spa and eating dinner in the inn's restaurant.
I stayed here in August 2004- the service was excellent, the room was spacious (though a little worn from age), the view on the water was spectacular. However, as I was watching TV from one of the 2 double beds in my room, my skin started getting splotchy- it was from bedbugs. I took a shower and switched to the other bed...same result. I had to sleep on the couch the entire night. So, not the best visit but everything else was ok.
Great hotel, good service, very nice room, terrific new england setting. Sunday brunch is great!
We spent the Fourth of July weekend at this inn and it was a mixed experience. The hotel is very nice, the staff was friendly and helpful and the food was very good. Now for the bad news, the bed was sagging and very uncomfortable, the air conditioner may a lot of noise, the ceiling fan shook so much we turned it off for fear it would come down. And the jacuzzi did not work. This was not what we expected for the price we paid for a small suite. And to top it off, when I sent a detailed review to the hotel, they never responded. I don't understand why the people running the inn are not as concerned about of the condition of the rooms as they are of the common areas. Maybe now they will get the message.
Loved the Saybrook Point Inn & Spa
I just spent the weekend at the Saybrook Inn with
my sister and daughter. We had a wonderful time.
The staff is very pleasant and helpful. Their low key approach is very relaxing and their warm smiles make you feel very welcome.
I love the decor of the hotel and the rooms. It is so nice that you use real furniture instead of the usual sterile hotel furnishings.
We dined at the Terra Mar Grill. Dinner was
fabulous. The soft shell crab appetizer was exceptional. We also very much enjoyed your
Sunday brunch. You folks do a top notch job.
We had visited you a couple years ago and intend
to come back again.
I recommend you to all my friends.
The Spa services were also very enjoyable.
What a charming place...stayed there for one night after the holidays with my friends. We had a huge 1-bedroom suite that had a nice view of the water, and a huge spa tub...it was great. Rooms are very nicely decorated with a homey feel. Had two spa treatments, which were heaven.
The pool and workout facility is very nice as well. Would love to come back in the summer when it is warmer. The restaurant is excellent and the bar atmosphere equally as nice. Overall would recommend this to all folks...rooms were a bit pricey, but I take into consideration that it was the holidays. If you don't want to eat at the hotel, you can go across the street to a cute little local restaurant that has a nice menu and a bit less formal than the hotel restaurant. Would go back again....
TripAdvisor Reviews Saybrook Point Inn & Spa Old Saybrook
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