Questionable 4 star, but great location!

Got a very good rate at this hotel, but it is definitely not a 4 star hotel as advertised. The room was compact, but quiet and clean. It was supposed to be non-smoking, but you could smell cigarette smoke in the bed linens. The included breakfast was quite good. Helpful staff at the front desk, and it's directly across from the main train station.

Never give them your creditcard number

Well I staied with them early this month , it can't be called a four star hotel, I staied in a much better two star hotel than this one. the service is very bad the carpet was dirty and the only good thing they have is the breakfast buffet, and the Wi Fi connection which is not free. And the main problem I experianced with them is that, they asked for my credit card number when i checked in and even though I told them not to charg it because I want to pay by a traveler check, which they accepted on the time of chicking in. They refuse to accept my traveler check when i checked out, so i had to run to the nearest bank to cash it so i could pay them cash. I payed cash they accepted the money and closed my account and gave me a paper saying that I have a zero balance, well guess what after i went home my credit card bill came showing that they charge my card for my stay. I called them, it's not easy to get hold of the manager and the person I spoke with said that he can't find a record of me paying by cash. So I faxed him a copy of their recept and I am still trying to get my money back

Four Star?????

Frommer's 2003 Frankfurt guide said the Savoy had a microeatery, but we did not find it. The bar area has about 8 tables, no reservations were needed. Buffet breakfast was good, but this is the only meal offered. We were disappointed with regular rooms and upgraded to 'comfort rooms' to get air conditioning--for an additional 15 euros/day. It was muggy w/o the a/c. On our last day, we went for the 0600 hour opening time for the restuarant and found almost nothing was ready--even though a tour group was booked and tables had placards for the group. There was no free shuttle as mentioned on some web sites. About half the staff were friendly. Good location--main train station across the street. Not a four star hotel, even though a plaque is on outside of the hotel to indicate that status. Otherwise comfortable.

Not sure how this rates as a four star

I went to this hotel with great expectations - probably because of the name.

It did not live up to these in any way - apart from the fact that some of the staff were very good.

Bathrooms and decor very shabby. Cigarette burns and scratches on the sink. In the bathroom the shower head would not stay in place as the holder for it was so worn. We moved rooms as the radiator would not turn off and the sink plug did not work, and that one was no better. What more can I say?

Go for the Comfort Rooms

The "standard" room was really cheap, but by no means a 4-star standard. The bathroom was quite shabby, and the rest of the room as well. The pictures I saw may have been taken in the comfort category, which also features air conditioning.

The pool is warm, but small, the changing area needs paint. Pool area itself reasonably clean. Restaurant was not open in the evening. Okay for the price, but 4 stars is something else ...

Great Location

Great Hotel, centrally located. Easy access to the main railway station. Good leisure facilities. Good breakfast.