Savill Court Hotel & Spa
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Historical Traveler Reviews The Broad Street Guest House Charleston
Last night's stay confirms all the reviews so far, I'm afraid. Our booking for nine had been mysteriously "cancelled", although our meeting room booking was intact. We nearly got bumped to nearby Belmont Hotel. If only. Our rooms at Savill Court were cramped, shabby, cold. Two double rooms turned out to be single. Exposed wiring in second floor corridor had me checking out fire exits as I seriously worried about wiring. My shower alternately scalded and froze me, and reception seemed suprised and noted it down. On discovering that five of us experienced the identical shower problem, we realized that staff are probably fully aware, and perhaps the management fear litigation if the problem is acknowledged by staff.
There was only one member of staff who had any finesse, the general standard was Fawlty Towers and then some. The hotel is expecting to complete refurbishments by end of 2005 (though work in progress suggests a much later date) and clearly there has been no proper investment for years. We did not take dinner or breakfast, and on reading other reviews, I'm very glad.
The setting is sumptous, the exterior lovely, but this hotel feels demoralised and forlorn. I would not have stayed another night.
Ruby wedding party
This hotel ruined what should have been a happy event namely a 40th wedding
party with numerous guest staying overnight.
All our confirmed bookings were wrong with people being allocated the wrong accomodation. The quality of the food for our party was to say the least sub-standard but what upset our guests most was the attitude of the staff who had a couldn't care a less attitude ,this only to be surpassed by their management team.
Dispite complaining at the time ,the management proportion the blame onto head office.
This hotel was once a 4 star establishment .I believe it is now 3 star but personnally I would not even give it 1 star.
A hotel to be avoided......
Great Grounds - Terrible Accommodation
Stayed at the Savill Court on a business trip earlier this week. After driving through the lovely grounds and admiring the impressive outer appearance of the hotel we were bitterly dissapointed when we checked in.
The rooms were just about big enough to swing a cat. (We had booked twin rooms for single occupancy but were given single rooms) I had no remote control for the ancient T.V., no hairdryer, the mini-bar was empty, water poured through the ceiling from someone upstairs having a shower, the decor was dirty and shabby.....I could go on......
The restaurant was bitterly cold, we had to ask twice for the air-conditioning to be turned down.
The staff were not the most helpful in the world and when I complained about the standard of room I was given a puzzled look and a wry smile.
After leaving the hotel I found that I had been charged £10.00 more for my room than my other 3 colleagues...I can only guess that I had paid more for a double shower!!
Food and drinks were over priced.
I would not recommend this hotel to anyone.
The hotel blurb is correct - when you drive up you do get an impression of seclusion and grandeur.....but it ends the moment you walk through the doors.
Reception had totally muddled up my company's booking and the reception staff were, with just a couple of exceptions, the most unhelpful hotel staff I have ever come across.
My room was tiny, cramped and very shabby. There wasn't even space for a wardrobe - just a tiny alcove with a pole. The shower did not work properly and the radio would not switch off. The extractor fan was permanently on in the shower room and featured a faulty part which resulting in a high pitched screaching from the wretched machine throughout the night. The duvet was feather filled - all in the bottom right hand corner none in the rest. But you didn't need it anyway as the room was overheated without a working thermostat. The decor didn't even run to a proper duvet cover (just a sheet slipover) or a bedspread.
The TV did work but I had to perch on the bed to watch it - bent double because of the velux roof.
The lighting in the conference room did not work so our presentations were done in the dim gloom provided by the couple of emergency type lights.
The grounds are lovely - so the al fresco events may be good BUT do not sleep there and if you must, don't get fobbed off with a single room on the second floor - they are simply awful.
Great Mini Break
As a thank you for extended custom and positive promotion one of their hotels in the north east of England, Countrytown/Macdonald hotels offered me a reduced rate to stay in any of the hotels in their chain. My family, especially my 6 yr old son, thought this would be an ideal opportunity to visit Legoland and the nearest hotel in this particular chain is the Savill Court. I researched the hotel on TripAdvisor and noted some concerns from other guests but we took the view that we were getting a favourable room rate and it was convenient for our planned itinerary. Let me say, I would have been happy to pay the full rate as we had a fabulous long weekend break.
Savill Court is an imposing building set in beautiful, wooded surroundings. The exterior of the building is very impressive and must have been a magnificent family home when privately owned.
There was a slight problem with our reservation (not reception's fault) which was quickly and efficiently dealt with. An additional bed for our son was provided in our room which contrary to other guests' comments was not cramped and cell-like but fairly spacious, comfortable, clean and offering a lovely view over the extensive gardens.
This hotel is popular with wedding parties (there were 3 receptions during our stay) but that does not suggest other guests' needs are overlooked. All the staff were cheerful and helpful. A substantial, well cooked breakfast was provided in a delightfully airy room overlooking the gardens which are teeming with squirrels and rabbits, much to my son's delight. We ate in the Fuller bar one evening. It's not cheap but the food was of good quality and portions were large enough for my son and wife to share a meal. House wine at £16.00 a bottle is rather expensive.
This is a great place from which to explore Berkshire and London. We visited Windsor Castle, Eton College and Chapel as well as cruising down the Thames on a river cruiser. We spent a fabulous day at Legoland (go when its raining- the queues are considerably less and the rain doesn't wash away the thrills) and another day in London at the Tower and on the Eye. All in all a fabulous mini break in which the Savill Court's comfort, convenience and customer care added to the enjoyment.
Shabby, run down, dated. Incredibly bad bar service (stale beer served with a frown) and the roof leaked when it rained! Tiny miserable bedrooms.
Glad to see that all the other reviews here show the place in its true light.
Fawlty Towers without the humour!
Nice grounds shame about the bedrooms!
Stayed last weekend for my brother in-law's wedding. Day service was good but booked a double smoking and got a single with a zed bed, non smoking. Fittings were loose, upholstory and decor dated and of poor condition. Breakfast was given mouldy toast twice!! For such a potentially stunning hotel it is in grave need of an upgrade. Would never stay there again. Nearly everyone complained at check out and would certainly not and did not pay the £90.00 B&B
Saville Court !!!!!!!!!!!
An absolutey terrible stay. shame as I booked a two night stay for my friends wedding. The rooms were of a very sub-standard for the price. I asked to be changed as my first room had a pull out bed and had to wait till the next afternoon.
The decor left a lot to be desired last refit circ 1980?
The showers did not work properly and the hotel staff were less than helpfull, mainly due to there lack of command of the english language.
Not a hotel I would recomend to anyone. Though it does have the potential to be a very good hotel lovely grounds and a good ballroom
Extremely Disappointing and Overpriced
Three of us stayed here on a business trip and not one of us had a pleasant room. They were overpriced prison cells, and the restaurant too was overpriced for the quality of the food. The conference facilities were good however, but, if you are attending one, I would strongly recommend that you stay elsewhere.
Beautiful building, shame about the hotel inside
Gorgeous building ? an historic house in lovely grounds, close to Windsor, in attractive grounds. Yet it's twenty or so years since the hotel opened ? initially as a conference centre ? and it shows. A maze of corridors; minute rooms ? comfortable, yet ever-so slightly shabby. A bathroom with a shower only. A restaurant that was too cold to eat in (literally ? I went back up to my room and ordered room service instead). But at least it's cheap.
TripAdvisor Reviews The Broad Street Guest House Charleston
Travel Blogs from Egham
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