How has this hotel rated in the past?
- Continental Breakfast
- Meeting rooms/conference facilities
- Non-smoking rooms
- Wireless internet connection in public areas
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Historical Traveler Reviews Saratoga Arms Saratoga Springs
My husband and I spent last weekend in Saratoga Springs and thoroughly enjoyed staying at the Saratoga Arms. The location is perfect -- right in the middle of town where we could walk to Scallions Restaurant for lunch.
Our room was spacious and beautifully furnished. The bed was very comfortable, the bath had granite counters with plenty of room for personal articles, there were individual thermostats in each room and the staff was very pleasant and accommodating.
My husband is not a fan of B&B's, but this is more like a small hotel. It has lovely common rooms to sit and read and a bright and airy dining room where breakfast (which comes with the room) is served. Individual tables have crisp linen with fresh flowers.
I am fairly particular about B&B's and hotels and I would love to stay at this one again.
It was a last minute decision to go to Saratoga Springs for 2 days..Aug 28th and 29th....we stayed at the beautiful, quaint, friendly Saratoga Arms hotel,,,,,The facilities were beautiful, rooms were well appointed, warm and extremely clean.....everyone was so friendly and helpful....in particular Kathleen Smith, the owner...was there for us, very friendly and accomodating...had some great intersting conversations...she recommended and made reservations at 2 great restaurants,,,,breakfasts were great as well.....will most definately go back, and highly recommend the Saratoga Arms to anyone going to Saratoga Springs
Truly a Spa Pleasure
My wife and I have spent a week at Saratoga Arms now for three consecutive years. This B & B must be second to none in every respect. The cleanliness of the entire facility, the high speed/Wifi internet access ease, the accurate assistance with reservations and suggested dinner spots, the quietness and orderliness of the whole facility. the solace of the spacious front porch, and finally the sincere friendliness of Kathleen, one of the owners, and Judy, the marketing manager, are traits that we would hope to find in any vacation spot.
Our new favorite Saratoga hotel
We just returned from a weekend at the Saratoga Arms hotel, and were very impressed with all it had to offer. We traveled to Saratoga with another couple, for a weekend at the races. Saratoga Arms helped us have a wonderful weekend in Saratoga. From the beautiful front porch that greets you, to the first-class room accomodations, the wonderful breakfasts each morning, and personal assistance from Kathleen, the owner, we had everything we needed and much more, (if only she could have helped our handicapping). We hope to return to Saratoga every August, and Saratoga Arms will definitely be our first choice for accomodations.
A Wonderful, Relaxing Weekend at the Sarataga Arms
My husband and I just returned from a most wonderful weekend at the Saratoga Arms. It is a beautifully restored old B&B within walking distance of great shopping, restaurants, and the charming homes on Broadway. Kathleen, one of the owners, treated us like treasured guests as well as old friends, doing everything for us from recommending and securing dinner reservations (during the busy racing season, no less!) to driving us to the track herself when our taxi failed to show. We truly enjoyed the quiet, spacious rooms, lovely linens and special touches like the soft bathrobes in our room. The food at breakfast was delicious and the service was attentive. For any travellers looking for a romantic getaway weekend free from children, this is an ideal destination. We will definitely go again!
Absolutely Wonderful !!
I stayed at the Inn with my boyfriend and another couple over the July 4th weekend. A few days prior to our stay I had some questions about the Inn and the surrounding area, so I e-mailed a few of my questions. I was impressed when I received a detailed, and extremely informative response within the hour. We were even more impressed once we arrived at the Inn. It is a beautiful building situated right in downtown Saratoga Springs, within walking distance to shopping & dining. From the moment you enter the Inn you realize that you are in for a treat. The room was immaculate. The service was excellent. Kathleen Smith, the owner, lives and breathes Saratoga, and was invaluable in helping with directions, suggestions, and dinner reservations. To top it off, the breakfast was delicious. No doubt, we will be back.
Terrible customer service at the Saratoga Arms.
We booked the Saratoga Arms for the 4th of July weekend. There were 2 couples in our group so we reserved a room with 2 double beds. The entire city was booked. We ran in from the rain using the side entrance. As we walked in we were asked how we got in. Then told that the door was supposed to be locked. This was the welcome we got from the hotel employees. We made our way to the lobby and were then told that there would be a charge of $50 per person per night for each extra person. This would be another $200 for the 2 night stay. We were then kicked out of the hotel for not wanted to pay the extra $200. I can understand a small charge but $200 seems to be an awful large sum of money when we were already paying $250/night. The owner of the hotel was the MOST RUDE person I have ever come into contact with. I have never been treated in such a mannor in my life.
They have a 14 day notice for cancelation. We had tried to cancel the room 5 days prior and couldn't.
Luckily, we were able to get a room at a the Residence Inn just a few miles down the road. The hotel was brand new and the service there was great. We also got the new room for less money.
The confirmation and a subsequent pre-arrival email had stated that all reservations are based on double occupancy.
The guest that made the reservation had called to say his wife had a work conflict and may have to cancel; we reviewed the cancellation policy and told him we would do our best to rent the room. He called back, the room had not yet been rented and he said he would keep the reservation, no mention of another couple despite two notices of double occupancy only.
The front desk person correctly informed the group that there was an additional charge for each adult in the room. The hotel owner overheard the two couples discussing a plan to cancel the credit card to avoid the charges, whereupon she released the reservation without penalty.
Find Another Hotel!!
I highly suggest anyone who is considering the Saratoga Arms select a different hotel. After traveling three and a half hours on 4th of July weekend, I showed up to the hotel to check in and I was in complete shock to the way I was treated. When I arrived at the hotel it was down pouring so badly that I was soaking wet and fortunately saw a side entrance right near where my husband parked. After going in, I was "greeted" by a woman who did not greet like any other hotel I've been to, rather she said, "how did you get in, the side door should be locked!" I felt as if she should've been happy that the side door was open for guests, considering the bad weather. She then walked away from me so quickly I didn't have time to respond. After walking aimlessly around the hotel, I finally found the front desk. Instead of a "hello, how are you?" the woman at the desk asked in a very abrupt manner, "Are you familiar with our policy about having more than two people in a room?" To my regret, I was not familiar with the policy that if more than two people are in a double occupancy room, there is a $50 charge per person (in which I cannot find that stated on the website). Since I was with three other people, we realized this would add on $100/night onto an already overpriced, $250/night rate. If I had known that we were going to have to pay $350/night I wouldn't have booked the room. Not only that, but the owner, who was dealing with us, treated us with absolutely no respect. Rather than trying to find an alternative solution to this problem the woman told us to leave, which I feel is a very ineffective way for a business owner to deal with customers. If I had been treated adequately, I would've taken this whole situation with a grain of salt. Since she was totally inappropriate, I beg anyone who is considering Saratoga Arms to go to any other hotel in the area. Luckily, the Marriott Residence Inn had opened two days prior to the day we got there, and was the only hotel in Saratoga Springs that had availability that weekend.
The July 4th weekend our local performing arts center was hosting a Dave Matthews concert, very well attended by young people who often take one room for a group of people. We are a beautiful, small, historic boutique hotel and want all our guests to be comfortable and enjoy their stay. In order to avoid an unpleasant circumstance, we sent an email explaining that we are a small hotel, with locked doors. All rooms are nonsmoking and double occupancy. We detailed the amenities and gave them a weather report and confirmed time of arrival. This guest received this on June 29.
It is true that he did call to cancel, saying his wife had a work conflict and we told him we would do our best to rent the room. When he called back, the room had not yet been rented and he indicated that he would keep the reservation; by that time he had received both notices that the room was double occupancy only, still no mention of another couple.
The desk attendant explained the additional charge for the extra adults in the party, (the upcharge is not a profit center for us, it is to discourage more than two to a room). The owner overheard this party of four discuss the possibility of canceling the credit card to avoid the charge being processed. She realized they would be better served elsewhere and released them without penalty from the reservation.
TripAdvisor Reviews Saratoga Arms Saratoga Springs
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