Hotel Santa Lucia e le Sabbie d'Oro
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Santa Lucia e le Sabbie d'Oro Cefalu
Better than expected
Just had a week at Hotel St Lucia. Nice room with balcony and sea view. The main railway line from Palermo to Messina passes by on the seaward side,about 15 metres from Hotel so quite a thunderous noise every so often but bearable. Apart from one evening when a help yourself buffet was available all other evening meals were to set menus; the menus were left on your dinner table the night before, for you to mark your choices. Each course, except for dessert, had a choice of two meals with a pasta base meal being one of the two available for every starter. All the food for starters and main courses was well presented, tasty and of ample proportions. There was, however, no choice of desserts and on two of our six nights we were given fresh oranges, with no other fruit being offered.The staff throughout the hotel, but especially the dining room waiters, were extremely courteous and helpful and willing to change your menu choice on the evening should you change your mind once your choice was served. Car hire was expensive at 225 euros for a small hatchback for 4 days, we have paid a max. of 125 euros elsewhere in Spain, Italy, Greece, Cyprus. Petrol expensive at 1.23 euros a litre.
Loved the people
My sister and I stayed at said hotel the first week in april.we found the hotel good valuefor the price we paid through newmarket holidays.we found the staff very helpful,not as some people say different in your reveiws.o.k. it was not as warm as i would have liked it to be but we had our good days.the local people,we found very patient with us due to the language barrier. may I add the curier for newmarket was more than helpful during our stay.I,ll be back.
My young daughter (14) and I had a great time at this modest three star hotel. All the staff were ever helpful and friendly. The food was good and plentiful with excellent waiter service for the evening meal. The 'Gala' night was especially entertaining as you could choose to dress up and dine, with the waiters dressing up in their finest uniforms and parading from the kitchen to the tables in a fine military style, restaurant lights turned down low and their platters ablaze to light the way - to music.
The hotel is situated close (walking distance) to the sea side town of Cefalu and the local railway station is on route. Transport to get around the island is close at hand.
The weather for the first few days was a disappointment, cold and rainy but this was soon replaced by the sunshine which made the area all it's cracked up to be.
How to freeze at the Santa Lucia
If you would like lukewarm, indifferent food; rude and unhelpful management; 3 groups of screaming, shouting schoolchildren who didn't go to bed till after midnight; then this is the hotel for you. The heating is switched off on the 1st of April. When the temperature on the 10th April was 11 degrees C and we returned cold and wet from an excursion, we requested the use of the heater in our room. This was brusquely refused. The public rooms were cold and draughty and we spent our evenings huddled on the bed under the blankets. It is the worst hotel we have ever stayed in.
Good value for money
We stayed at this hotel in November 2004. We found the staff very helpful and friendly, and the food was good, if a bit basic. Access to the beach could be a problem if you weren't mobile - a flight of some 90 steep steps. Our room was o.k., but some guests had problems. We didn't find noise a problem, despite the proximity of the railway and the main road. It was very easy to get into Cefalu, just a pleasant walk along the sea-front. We went on a Newmarket holiday, and found the representative, and all the tour guides, extremely helpful and interesting.
We stayed here in August and I DO NOT agree with the other reviews the staff were really hard working and frendly they went out of their way to be as helpful as possible. They were fantastic with children and the entertanment team were lovely. All the Italian guests had a fantastic time and several Italians who live in London have used this hotel for the second year running. The food is average but then it normally is in hotels. Italian hotels always serve food in this way. My son is a fussy eater and all the waiters were concerned he was not eating properly and anything he wanted was organised for him, I call this good service. Yes there is a railway line next door but you dont really hear much. The air conditioning does work but you need remote control from reception. The only downside is the walk into town, either down 100 steps then short stroll along beach road into town, or down steep hill by main road. Both unlit at night, get a taxi back 7 euros.
Train spotting in Cefalu
Just returned from this hotel after a week's stay. It was allocated on arrival 3 star ( Newmarket Holidays) what a surprise we had in store !!. Rooms O.K. but had to ask for air con. control. However, it is in a very noisey location and if you have any sort of mobility problem forget it! Train line runs right behind the swimming pool and it is so close you can wave to the passengers and there is a very busy road to the front of the property. Coaches coming and going at all hours, lorries braking and horns blasting. There are approx. 104 very steep concrete steps down to the beach through a smelly, damp tunnel. We asked to be moved primarily as one of our party had a knee problem. Newmarket rep at the Hotel was sympathetic but said we would have to pay the full cost for alternative accomodation again plus transfer costs. We offered to pay any difference, but this was not acceptable - verified by a call to Newmarket Holidays in the U.K. and a terse response that we just had to stay put!! No marks for customer service. Food at the hotel was very mediocre, so my advice is to eat out a lot.
Cefalu old town is extremely interesting with some good restaurants, but select your hotel carefully!
Could do better!
I have just come back from this hotel where I stayed for a week with my Mother and Son, 13. It has a nice pool and is generally well situated, although there is a steep staircase to and from the seafront. Unfortunately, I have to agree with the previous reviewer in that the staff are generally unhelpful and downright rude in some cases. The food is dreadful and the waiting staff are surly and obviously don't want to be serving and for goodness sake don't complain! You wont get anywhere! If you can tolerate the staff and eat elsewhere (there's a nice pizzeria right next door and there are plenty of places to eat in town), it is a cheap and cheerful getaway. Cefalu is a beautiful old town and I do feel its a shame that the staff let this place down so much.
Poor service with rationed air conditioning
Stayed for a week with the air conditioner not working for 4 days....terribly inconvenient in July!!! On the plus side, its within walking distance (scenic, along the beach) to Cefalu centre.
Not a great hotel
We stayed in the Sabbie D'Oro in July 2004. The room was ok for the price we paid and it was within walking distance of the town via the beach. The staff in general though were unhelpful. We only had working airconditioning for half the time we were there. When we complained, most of the time we were fobbed off with excuses about having no remotes or that the engineer wasn't around. Generally the impression we got was that they didnt care. Also if you stay here try to book a room only as the food was awful. Most nights the meal consisted of some tough meet or fish with a choice of two overcooked vegetables, plus you had to pay for your drinks. We ended up eating out as often as we could even though we'd paid for the hotel meal.
TripAdvisor Reviews Hotel Santa Lucia e le Sabbie d'Oro Cefalu
Travel Blogs from Cefalu
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