Santa Chiara Hotel

Address: 548 Santa Croce , Venice, Veneto, 30125, Italy | 3 star hotel
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This 3 star hotel, located in the San Polo area of Venice, is near San Rocco (Scuola of St. Rocco), Cafe Noir, Palazzo Pisani Moretta, and Atelier Pietro Longhi.
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          TravelPod Member ReviewsSanta Chiara Hotel Venice

          Reviewed by missmm_2206

          Great location, convenient to Canal Boats, cruise boats & bus station

          Reviewed Jun 13, 2015
          by (23 reviews) Wollongong , Australia Flag of Australia

          I have stayed at this hotel a couple of times now. We have stayed on the ground floor, in a family room especially designed for people with a wheelchair, There is a large doorway and a wheelchair-friendly bathroom. There is a queen bed and two singles, and there was plenty of space. Beds were clean and comfortable. The A/C was a godsend - especially since the temperature was over 33 degrees while we were visiting this time!

          The staff were very friendly and helpful, getting us extra pillows and a bucket of ice when we requested it. Breakfast was also included. Its a continental affair --- boiled eggs, toast, croissants, muffins, yoghurt and cereals. Tea and coffee and juice are also provided.

          WiFi was available, but only in the hotel lobby.

          The hotel is still being renovated, so our room was actually not inside the main hotel space, but a few doors up the road, in a secure building. The 'P. Roma' canal boat stop was just out the front. I think the location is amazing. Located right at the start of the canals, this place is a close to water taxis, regular canal boats, there is a parking garage across the road and its where the bus stop is. The train station is also close by. Staying at this hotel eliminates the need to catch private water taxis to your accommodation (up to 70 euros / ride). It also means you don't have to wheel large bags up and over twenty bridges to get to your hotel.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Santa Chiara Hotel Venice

          Average hotel


          The hotel itself was not bad overall, but as you are overlooking the Grand Canal, the noise from outside is awful and we were kept awake each night by the endless boats going by with the floods of tourists on. Better insulation was needed there for that reason. The staff were not over friendly, a few of them even lechful which was unpleasant.

          On a more complimentary note, the breakfast was lovely, plenty of selection and fresh. The room itself was not bad, average and fairly clean.

          The worst thing for us was the fact that for some strange reason we were given a room with the toilet and shower in a seperate room all together which requested a key (kind of like a flat share set up). The porter seemed to think we should be grateful for being given the honour of having a seperate toilet and shower which amazed me!

          If you want somewere fairly cheap and basic and dont mind constant noise outside then, look no further than the Santa Chiara hotel in Venice. But remember to ask for a toilet in the same room as your bed upon arrival!

          Wonderful for our family


          Our family -- including our 12- and 7-year-old sons -- loved our stay at the Santa Chiara Hotel. We had a family room on the top floor, which may have mitigated any noise problems that others have noted. It was a very large room, as Italian hotels go, with comfortable beds for all four of us. We were there in February, when it was snowing and quite cold outside, but this was quite possibly the warmest hotel room in all of Italy! The staff were friendly and helpful; the rooms and common areas were clean and well-kept. And the breakfast buffet was large with a great deal of variety -- another shock in a mid-level Italian hotel. We loved the location -- close to the train station and the parking lot where shuttles from the airport arrive but on the Grand Canal and just a few steps away from the vaparetto stops. Yes, you're a ways from San Marco, but Venice is more than San Marco! Our room gave us a view of a side canal and the breakfast room has a lovely view of the Grand Canal. We would definitely stay there again.



          I found this hotel very clean,friendly and the room that i had was quite big and comfortable. The location of the hotel was ideal for touring Venice. The only problem was that due to the location of the hotel it was very noisy, the water buses outside work all night so sleep is very hard.

          A Very Pleasant Stay (March 2005)


          To start off, I acknowledge some of the same deficiencies cited by other reviewers. Our room was incredibly dimly lit, and indeed, there was a fair bit of noise when the garbage collection took place around 4a. However, in spite of these two negatives, my experience at the Santa Chiara was a very pleasant one.

          We arrived on an evening flight, and we were a bit concerned about finding the hotel given the twisting streets of Venice. However, the hotel has a bright and very visible sign from the Piazzale Roma, where the airport buses drop you off. We checked in with no problems; the front desk was perfectly cordial, and unlike some older buildings, this one had an elevator, which was especially appreciated by my companion, who had a pretty heavy suitcase.

          The room was nothing fancy, but it had things that were important to me. It was not large, but there was enough room for the beds, a table, and two chairs plus space to set up the suitcase rack and still be able to move around comfortably. The window opened, which allowed us to get fresh air. The armoire provided adequate storage space, and there was an in-room safe for convenient storing of valuables. The bathroom was clean, the water pressure was good (we showered closer to 8a, and the hot water was just fine), and housekeeping kept it stocked with toiletries, extra TP, and clean towels.

          The included continental breakfast was good and varied enough for our four-day stay. There were canned fruits and a fresh fruit salad; two juices; a variety of cereals; rolls, croissants, pastries, and an Italian sweet bread; cheese wedges, butter and jam; boiled eggs; and a variety of cookies. A waiter/waitress brought pots of coffee, tea, or chocolate. The breakfast room was very pleasant, and we usually snagged a table by the window overlooking a canal.

          As mentioned by even those who had less pleasant stays, the location is really stellar. Aside from being easy to find from the bus stop at night, it is just over the bridge from the train station, for those who arrive or depart that way, and mere feet from one of the main vaparetto stops. There is also a large Co-op supermarket a little past the vaparetto stop. It really can't be more convenient. And while there is noise from the garbage collection, we had a view of the canal from our window, which I thought was pretty cool. I really felt like I was in Venice.



          To make this easier on myself, I'm simply going to copy part of an email I just sent to We had a reservation to stay at the Parisi after four nights at the wonderful Hotel Panada:

          Unfortunately, we had the exact opposite experience when we tried to check in at our second hotel, the Resideza Parisi (see below). First, it was nearly impossible to find; the only sign was on a trash can at knee level, and the address on your website was several blocks off. Secondly, we were prevented from entering by a locked gate and a nearly broken intercom. We were finally "greeted" by a member of the "friendly and professional" staff, who didn't bother even to come to the gate to speak with us, but instead yelled down the long walkway, "You must check in at the Hotel Santa Chiara," apparently some sort of sister hotel to the Parisi.

          Upon arriving at the Santa Chiara, we were told that there was no room for us at the Residenza Parisi! To make matters worse, we were then led to a room without an attached bath. After returning to the front desk and debating the clerk over whether a view of the Grand Canal (actually a boat taxi stand) was equal to "attached bath," we were led to another run-down room in the back of the hotel, mere meters away from the overwhelming stench of the buses that were parked there nearly 24 hours per day belching exhaust. The exhaust was so bad that we couldn't open our windows and the room was so stuffy that we tried to run the air conditioning, which unsurprisingly didn't work. We specifically did not book the Santa Chiara due to negative reviews on numerous websites.

          My wife was ill by the time she woke up after the first night in the Santa

          Chiara, and she still is. I was able to sleep less than two hours. Our

          final two days in Venice were wasted.


          Down with the whingers!


          It is possible that, being English, I may be easier to please than some American hotel guests. However - I can assure you that if there is something to complain about then neither my husband nor myself are slow to do so!

          We stayed at the Santa Chiara in late November 2004 for three nights, had a room right above the entrance, with a sliver of a view of the bus station, and had no problems at all with the hotel. Any noise that MAY have been discernible from the hotel was cleverly disguised by a water feature with a pleasant sound in the courtyard. When we first saw the hotel we thought it looked a little run down from the outside, but the inside dispelled that impression. We paid 'special deal' prices, but did not have 'special deal' service. All employees were helpful, smiling and courteous, and the room was spotlessly clean and maintained. We would have no hesitation in staying there again, as the location was also ideal - right next to all the vaporetto stops for the rest of Venice.

          Go to Venice - and have as wonderful a break as we did!

          Pros and Cons of Santa Chiara


          We just returned from a two week trip to Italy (Oct, 2004), including 2 nights at the Santa Chiara in Venice. Although the location is great because any type of water transportation is right at their doorstep, this comes with a price: Noise - all night long, from both water traffic and people. Bring good earplugs if you want to sleep. The plus is that you can park your car here and don't have to schlep your luggage onto a water taxi and then walk with it whatever distance your hotel is from the landing point.

          Another problem is the lighting in the rooms. It is so dark that it was depressing. We were with friends and their room was dark as well.

          Yet another problem was that there was no hot water around 9:00 a.m. In fact, no water at all came out of the hot water faucet. I assume this was because a lot of people took showers earlier. How do you run a hotel when you have hot water problems?

          It was warm and humid when we arrived in Venice on October 8. When we asked why the air conditioning wasn't working, we were informed that it was shut off for the season. We later discovered that it had been turned on, but it didn't actually start pumping out cool air until the next day.

          The last negative thing was the first shift desk manager. Very unfriendly and no help at all. He wouldn't even pick up his head when we exited the elevator (directly across from the desk) to say Buongorno.

          The only good thing was the terrace off our room. If you decide to stay here anyway, get the attic room. The room itself is large, but the terrace is big enough for a small cocktail party, comes with a table and four chairs and has a magnificent view of part of the grand canal, a side canal, and all its activities. Don't look behind you (partially blocked by potted trees) because that's where the bus terminal is located - another source of terrible noise.

          Acceptable hotel...


          We just returned from our 2 week trip to Italy in May 2004 and spend our last 4 nights at this hotel in Venice. I was somewhat leary due to the limited photos and reviews I found on the web but I choose to stay here anyway. We were quite happy with the accomondations. The rooms were very large compared to the rooms we had in Rome and Florence. Beds were good, bathrooms was very clean, modern, and large. The rooms could have used more lighting. Our bathroom was dark and my sister's trible bedroom had only one light (ours had several) so it made no sense. Each floor had a large lobby with sitting area as was the main lobby. The breakfast room was on the main floor off the lobby and had a view of the grand canal, which the hotel faces.

          It is an excellect location as it is accross the grand canal from the main train station, every water bus stops within 100 ft or so of the front entrance. You can take a water taxi outside the door or walk around the back to Plazza Roma where the land-buses come and go from the mainland. This was especially good when we had to leave for the airport. Instead of having to take an expensive water taxi like you have to do from most places, we took a land taxi and my sister had time to take a special airport bus and saved over $50.

          Unique Venice Hotel


          We have just returned from a trip to Italy, starting with a 2 night stay at this delightful, if not unique hotel. After picking up a hire car from Treviso airport, we drove across the causeway to Venice. I am not aware that there is any other hotel in Venice that has it's own car park - and on the Grand Canal too!! Pleasant rooms, with views across the Grand Canal at the front. Good breakfast. A bit of noise from the nearby bus station, but very convenient for the vaparetto stop for Piazza Romale. Good value for money - we will stay there again.

          Ticked Off


          My wife and I recently spent 3 nights in Venice following a week cruise and a week driving through Tuscany. We enjoyed our first two nights at the Westin Europa & Regina but we needed to transfer hotels to catch a 6:20am flight on Sunday morning.

          We checked in to the SANTA CHIARA HOTEL at about 5pm on Saturday. They moved us to their annex hotel, the Residence Parizi. We were a little miffed we had to walk a few blocks with all of our luggage to this annex hotel. The room appeared ok but paled in comparison to the Westin. We left the room to go to dinner and came back around 8pm to get a good night's sleep with a 4am wake-up call. We woke up to find that we had both been bitten probably 20-30 times each by some type of bug, probably fleas or ticks. I complained to the front desk and the clerk said Venice has a mosquito problem. I told him that these were not mosquito bites, and we had bites where mosquitoes could not get (under clothes). We never saw any mosquitoes in our three days in Venice. Whatever bit us, did so while we were asleep in our hotel bed.

          Anyhow, I have since complained to the hotel manager looking for a refund or discount of the E186 we paid for this bug infested room. We were itching for several days and felt that this would be the right thing to do. The hotel manager has declined our request and still contends the room was fine. MY WARNING TO ANYBODY THINKING OF GOING TO VENICE ... DO NOT STAY AT THE SANTA CHIARA or RESIDENCE PARIZI HOTELS.

          TripAdvisor Reviews Santa Chiara Hotel Venice

          4.00 of 5 stars Excellent

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