Sandman Signature London Gatwick Hotel
How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Fitness/Health center
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews Sandman Signature London Gatwick Hotel Crawley
We went to this hotel because we trusted the name Ramada. Bad mistake - it certainly doesn't represent what you'd expect to get in a Ramada hotel anywhere else in the world. Instead it epitomises the low standards that the British seem to expect and that British-run hotels seem to be able to get away with.
The rooms were basic - motel standard but twice as expensive. For reasons we never understood, we were given a room with bathroom facilities for disabled travellers: low-level washbasin which you had to crouch down to wash in. We had to ask for towels because they had forgotten to leave them in the room.
The hotel and restaurant staff seemed to consist almost entirely of amateurs trying their best without adequate training. The restaurant served shoddy overpriced food in an ambience that was uncannily like an airport departure lounge.
To get to the hotel, we waited for 20 minutes in the freezing cold at Gatwick Airport trying to get through on the phone to ask for the courtesy bus. Even the main switchboard didn't reply throughout this time.
We decided that next time we'd prefer to spend the money on a taxi from central London rather than get off to a depressing start like this one.
What a contrast once we got to Italy, where we stayed in a beautifully furnished top-class hotel with superb service right in the middle of expensive Florence ... for only a little more than we paid at this third-rate outfit!
Above Average Airport Hotel
So what do you get for your money? Well firstly, the Hotel is not actually at the airport, nor indeed in the airport vicinity. Its actually about 5 miles away at the next nearest Town, but it does have it's own on-site car parking. The hotel is about a 1 mile from the motorway at the next junction South from the Gatwick turn-off, but they do have a free shuttle bus to and from the terminals, with a transfer time of 10-15 minutes. The bus leaves every 30 minutes. The hotel is situated alongside a main roundabout at East Grinstead, but the soundproofing is excellent and after all this is somewhere where you'll be spending 1 night either before or after a flight and so suroundings aren't paramount. The Hotel occupies a single, tall, modern building of around 8 floors. On entry there is an "Arts" restaurant to the right for breakfast & dinner. There is a bar to the left with reasonably priced bar meals as an alternative to Arts Restaurant. The bar is not however a non-smoking area and can get a little smokey at night. Restaurant food is not a rip-off, at around £15 for a main dish; £5 for a dessert etc. The menu is varied with immaginative presentation. There is a complimentary on-site health club accessed from the foyer with small gym; heated indoor pool; jaccuzzi; steam room etc. The standard of the healthclub is very good and is a real 'selling point' if you are travelling with kids. Rooms are of above average size and well equipped. Decor is light wood; pastel colours and modern in style. The hotel is spotlessly clean, airy and well maintained. The inclusive parking deals are great value. There is a large Tesco store about 2 mins away with petrol station; newspapers and any incidentals that you might wish to bring back to your room (chilled beers, wine etc) if you're feeling thrifty.
Do Not Use the Phone Even for Local Calls!
They charged me OVER 500 dollars for local and 800 (phone credit card) calls!
Be very careful!
I never used their long distance. They do not post the cost but it is over 40 cents per minute for local calls!
This place is a major ripoff.
GREAT START TO THE HOLIDAYS
Stayed here for one night at the end of january 05, with eight days parking.
The staff were friendly and professional.
The rooms were clean and spacious. Very nice and warm. There are pay per view films but not worth it for one night as you have to pay for the station for a whole day. Nice deep baths in the bathroom.
The health club was lovely. It was free for hotel residents. The pool was very well heated - made it almost like a huge bath! - best i have been in for a long time. Not big enough to have an energetic swim but big enough to have a relaxing paddle. Sauna and steam room lovely. Jacuzzi out of order when we were staying there.
The hotel restaurant is quite expensive, but food was great. If you have a family, then i can imagine quite a large bill. Maybe a trip to the fast food joint locally would be more value!
Got on site parking which was well worth it. But there are only set times for the shuttle bus for the hotel, so, may need to get a taxi depending on what time the flight is. Beware though that depending on what time the flights are, you may not be able to use the shuttle bus service.
Overall would definately book this hotel again.
The hotel itself is quite average: friendly staff, adequate size rooms, clean bathrooms.
However, we booked parking for eight days at the hotel (or that's what we thought). We were departing from the North Terminal: we had to drive to the Summer Special Car Park near the North Terminal, catch a shuttle bus to the South Terminal (shuttle bus goes only to one terminal), drag our luggage to the train to take us back to the North Terminal. What a pain in the neck! You have to allow at least 40 extra minutes.
Stayed for one night and 15 days parking and would reccommend this hotel. Drinks at the bar are very expensive, one red wine and a pint of lager £11. You expect to pay over the odds but I felt this was a little extortionate. We had a meal at the restaurant and would highly reccommend, fantastic meal and priced appropriately. Rooms are of a good size, clean etc. Would stay again.
Good airport hotel.
We stayed here 21st May 04 before flying to Florida next day. We had booked a family room. We arrived and parked easily on site for one night. We booked in with no hassle and found our room and it was a twin. So I phoned down to reception and they changed our room. We then had a room with 3 single beds but the airconditioning didnt work. Very unlike UK it was a hot day and the windows didnt open so I phoned reception again and they changed us again. We then got 2 ajoining rooms both with onsuite and 1 double bed in one and 2 twins in the other which was a result. Plus the air worked. The staff were very helpfull and kind. The nights sleep was fine and we were all comfortable. The hotel was clean and the rooms were clean. The leisure facilities looked good but we didnt have time to use them. My husband used the bar and said it was fine. We left the hotel with our car the next morning to take it to the car park which was booked as a package. The car park was hard to find but we eventually found it. We would stay here again.
Recommend this hotel
Use this hotel as a regular airport hotel and have used the restaurant on many occasions. The rooms are clean, well presented and comfortable. The hotel is smart and modern. The leisure facilities are good, the swimming pool being one of the warmest of the airport hotels (we have tried most)jaccuzi,sauna, steam room and small adequate gym. The food in the restaurant is better than most airport hotels (we have had many lovely meals there) the buffet breakfast is also OK. The bar area is pleasant. Parking is on site or at an airport car park some way away. You are inform which on arrival. Hotel courtesy bus does not charge guests even though reception say they will. Would recommend this hotel.
Convenient and clean
A good location that is only 4 miles from Gatwick Airport. The hotel is well-maintained and the room was very clean. We would stay here again.
Good Airport Hotel
Stayed here October 2nd 2003.
Good clean hotel. The turn off is almost immediately after turning off the roundabout, we missed it twice!
We stayed in a family room which had a double bed and 2 singles (one a comfortable put-up). There was plenty of space, a nice sized bathroom, tea and coffee making facilities (with hot choc etc).
The shuttle to the airport was free, although it said they charged behind the front desk we were not asked to pay. There was a regular shuttle bus facility.
Definately a hotel to consider. I would stay here again.
TripAdvisor Reviews Sandman Signature London Gatwick Hotel Crawley
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