I'm writing this more as a caution for those that are booking. I had plans for staying at Hotel San Luca for a few nights of my honeymoon. We had to change the last part of our honeymoon and therefore I had to cancel our reservation. I gave the hotel 8 weeks notice. They are charging me 1/2 of my stay to my credit card.
After I was informed that they would not credit me I asked if the room was still available (so we could try and work out our plans) they told me it was and then this morning they sent an email saying another couple has booked it.
I have heard very nice things about this hotel, however, I would never book here again because of this situation. If I had cancelled with short notice, I would expect to pay a penalty.
I gave them 8 weeks notice and they booked the room within a day. I don't think they need to keep our $500.00 deposit.
I don't want to take away from the reputation of this hotel but I do think it's important for people to understand they can't have a change in plans after booking.
Also note the cancellation policy isn't posted anywhere on their website.
Owner's Reponse
we don't write cancellation policy in the site because it's different in the different periods.
the lady asked for a room during spoleto festival, top of the season, and including the "prima" night, top of the top.
therefore we asked for 50% non refundable deposit, and she confirmed the booking.
this happened in March.
on may 11 she cancelled, asking deposit back.
I replied she knew that deposit was non refundable, however i offered to hold her room till all may 12, should she change again idea, or to keep deposit for all 2004.
she refused and on may 13 morning we sold the room. In the afternoon she wrote again saying that she will come.
I was happy but the room she booked no more available,we'll give another same category same rate.
she refused and now she writes saying only a part of the story and damaging my image.
I have all letters, emails and also the email of other person who on 13 morning booked that room, and I'm ready to send you everything.
I respected entirely the contract, if she likes to change idea so fast she should use a last minute.
my best regards
daniela zuccari
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