Convenient, Quiet, and Near Beaches

My husband and I had an unplanned stay at this hotel. Our flight home had been cancelled due to snow and I booked 2 nights online. I was surprised by how quiet the hotel was, considering its location is at the airport! The beds were very comfortable too. There are a few things I did not like. One is that there is no swimming pool; another thing is that there is no restaurant or bar at the hotel. You have to go into the airport to eat or drink; lastly, the television in the room is a small, flat screen with extremely limited channels in English. While this hotel was perfect for our last minute planning needs, I don't think I'd want to stay longer than a couple days.

Perfect place to overnight when flying next AM

My husband and I were travelling to St. John from Denver. The way it worked out, we had to fly into San Juan late at night, then spend the night before catching a seriously early flight the next day. Thankfully, we discovered this hotel. It is directly beside the entrance to American Airlines, and eliminated the need for us to catch a taxi to and from another hotel. Its location allowed us to sleep just a tad later the next morning which, as weary travellers, we really appreciated. It is also VERY economical.

We were also impressed with the facility and the security. The rooms were the cleanest I've ever seen, and we travel often. They seemed to have been recently rennovated/updated. They were TINY, mind you, but had flat screen tv's, and all the comforts you'd expect in a nice hotel. They were even sound proof, so we heard no airplanes coming and going during the night.

The security there is also quite tight. There was a security officer at the entrance who wouldn't allow us to enter until he knew we were to be guests...which makes perfect sense given its location and the volume of foot traffic at the entrance to a major airline. Then the next day, after we had checked out and had gotten our boarding passes for our flight, we had some extra time on our hands. I decided to try to use their restroom believing it would be cleaner than the ones in the airport. I was stopped by a different security officer then on duty, and was not permitted to enter until he had confirmed that we were guests from the night before who had already checked out. This hotel seems serious about its security, so for women travelling alone, or just those of you who are particularly concerned about security, this is the place to go to feel secure.

This is not a resort hotel by any stretch of the imagination, so look elsewhere for extended stays.

Long on amenities for a short stay

Stayed due to an unexpected layover in San Juan. Was a bit concerned regarding quality as I don't usually stay at Best Western. Pleasantly surprised as accommodations were just right. Rate of $125 was not bad for resort destination.

Positives:

Clean

Free continental breakfast

Recent renovation

Small work desk withWI-Fi and wired connections

Firm comfortable bed (feather and foam pillows)

Flat Screen TV

Ultra convenient (just walk upstairs in Terminal D)

Little airplane noise

A/C works great

Negatives:

Small room (8X10)

Water in shower goes from hot to cold

Small TV 20"

Hallway noise

Just what we were looking for

This hotel provided us just what we were looking for, a nice clean place to stay in the airport. We arrived late in the evening the night before our cruise, rate and location made this hotel just right. Two downsides, first is there are stairs to get into the lobby, which makes it tough carrying luggage. Second, to get to the 6th floor, you need to take an elevator first to 5 and then switch over. However, according to the desk clerk the rooms on 6 have king size beds. As it has been stated here the rooms are very small, but we weren't looking for a resort. The flat screen TV and free internet was a huge bonus as well. Breakfast was your standard continental breakfast, nothing fancy, but plenty to eat. I would stay here again if I were cruising out of San Juan.

Convenient, cozy, comfy and clean

I was skeptical after reading some of the reviews here, but we found this hotel to be just fine. We stayed there overnight April 13 waiting for an early flight to Chicago. The rooms (and bathrooms) are really small, but they are very clean and comfortable and really pretty cozy. This hotel is total non-smoking which was a huge plus for us, and we found the staff to be very friendly and professsional. The bed was probably one the best we have ever had at a hotel, including some so-called 4 star hotels. They do keep the rooms very cold, but you can adjust the tempurature easily. The plasma tv's are really nice, and the continental breakfast was one of the better ones we have encountered. They have boiled eggs, fresh fruit, croissants, pastries, bagels, toast, and a really cool coffee machine that gives you choice of espresso, latte, 2 kinds of cappucino and regular coffee. They do not have room service or a restaurant, but there is a McDonalds, Taco Express, and a Subway close by in the airport that suffice for a meal or two. Plus the hotel is a short walk from any of the airlines, and right next to AA. No, it's not a fancy full-service resort and you wouldn't want to spend your entire vacation there, but it is a very fine place to wait overnight for a flight or for business. (They do have some conference rooms).

Coming in late

We arrived close to midnight before a cruise, wanting a quick place to sleep and shower. This hotel has conveinant access from the airport, no taxi fee. We stayed on the sixth floor, which was new, but chilly like an ice box. Being it was new, everything was clean and orderly, but small, no room for extra's, but the plasma screen tv was a nice touch. Our only complaint was the room was so cold we shivered our way to sleep, but the cold cereal and boiled eggs with juice were just enough to get us to the cruise ship terminal for early boarding the next morning. The front desk staff didn't know how to process our skymiles though, which was disappointing, since we also chose this hotel, to gain the delta skymiles.

Convenient for travelers awaiting flight

Very convenient - across from AA counters. Comfortable rooms. No restaurant, but toast and coffee for breakfast (nothing exciting) and sandwiches and chips at oither times (still unexciting.)

Just passing through

We only needed a hotel for one night prior to our cruise out of San Juan. This hotel provided just what we needed.

The hotel was clean and the staff were friendly. A Continental breakfast service was included and very welcome. Complimentary Internet was available in all rooms as either wireless or highspeed wired access.

Taxi service was literally right outside and it was no problem to get from the hotel to the Cruise port.

If we were to cruise out of San Juan again I wouldn't hesitate to stay here again.

Glad the airline was paying for this

I had to overnight in S.J. due to missed connection (MAD/SJU/TMP) and received a comp room from IBERIA. The room was adequate but somewhat cramped, the TV had only 8 channels, with the only news being FOX, which is not a "news" source I find acceptable. No CNN. The tub did not allow for bath water, which certainly would have been welcomed after a couple of long flights. ANd the so-called SPA, which is a small deck with a hottub/jacuzzi was not available after 6 pm. On the plus side, the complimentary breakfast menu was plentiful, if ordinary (cold cereal, hard boiled eggs, toast, OJ and machine coffee). I am glad that the airline was paying for the room as the rate of $170 per night is outrageous. Unless you MUST stay at the airport, please avoid this facility. The beach hotels are only a $12 taxiride away and probably offer much more for your money. Happy Trails. JJJHEIN

Smallest hotel room and lacking amenities

We were forced to stay at the San Juan Best Western Airport due to a flight delay. The desk staff at the Best Western airport were very slow and it took two attendants to process each check in. Our room although clean, was the smallest, boxiest little room I have ever seen. We had barely enough space to store our luggage and be able to walk around the bed. The lighting is poor. The hot tubs (2) close at 6 p.m., which makes no sense to weary travelers. There is no pool. The exercise room is open 24 hours and was well maintained. The bathtub is only for looks. The drain plugs do not work and when we relayed this to the front desk attendant, we were told they are designed not to hold water as this would be a safety hazard. You can only use the tub as a shower. I would not recommend staying at this hotel unless you have no other choice.