Was told the Marriot was better than the Hilton and Hyatt--- what a joke

I had prepared a great weekend get-away with my fiance only to be let down at every turn by the Marriott Riverwalk. We knew Fiesta was in full swing but we were NOT told the roads would all be blocked off and we spent 40 minutes driving around trying to find the hotel (and don't ask the police they were totally clueless as to how to get to the hotel). Once we arrived check was smooth but the bell staff were like chickens with their heads cut off here there and everywhere but no real control. The lobby was nice however very typical hotel lobby. Once in the room I was appalled, I'd have been in larger hotel rooms in tiny "one horse towns" the bathroom was very small and the sink had more water pressure than the shower. The bed however was comfortable. Dinner reservations were made easily by the front desk since the conceirge leaves at 6pm (what is with that)? After dinner we stopped to have a night cap, had one and the cocktail waitress was asking us to close our tab because the bar closed at 12:30am--I'd never heard a hotel bar to close so early. The walls are paper thin and we listened to people in and out all night as well as the room next door fighting, needless to say comfy bed and loud neighbors doesn't make for great sleep. I will NEVER go back, I'd rather take my chances with Motel 6!

Very nice accommodations

We stayed at the Marriott Riverwalk and previous to leaving, I had read the reviews of others who had been there so had mixed feelings about staying there. It was very nice. Our view was absolutely beautiful. Weather permitting we slept with the balcony door open. The beautiful riverwalk, the mall, the historical Alamo, all close by to take in. Nightlife and restaurants, friendly people. Rooms clean, hotel in general, staff very friendly, accommodating.

Bring your earplugs! No Rest in San Antonio!

Previous critical comments were right on. This hotel was not what we expected. As was described before, the bathrooms are SMALL. In fact, the door barely clears the toilet, which sits right up against teh tub!

The hotel staff was GREAT - in fact, they made our visit somewhat bearable. We requested a Riverwalk facing room, but that didn't happen until the seond night. We were on the 9th floor and heard every vehicle driving by outside. What was unbearable were the rolling boom boxes with their 15" base speakers on the roads outside our patio. They finally stopped driving by about 3:30AM on both weekend nights. With an 8:30 conference both days, not a lot of shut eye. San Antonio ought to ban the loud vehicle sound systems after midnight - or even earlier.

Room service and house-keeping were very good. This was obviously a well staffed, well trained, customer friendly staff. But they couldn't make up for the physical drawbacks or muffle the noise from the street.

If it cost was few more pennies, stay at the RiverCenter - we've been there before and its well worth it. THIS hotel is "one and done" for us!

Wonderful Stay!!!

I highly recommend the Riverwalk Marriott. Great location, on the Riverwalk, next to the Rivercenter Mall and Convention Center. The staff was very friendly and helpful, from the front desk to the maintenance and housekeeping personnel. Our room was clean and well maintained, and we plan to stay there again.

Okay, but will not use again

the room was a little expensive for what you get($194 a night). The room service was quick and the housekeeping done a good job. My wife and I just expected a better room than what we got for 200 dollars

When Non-Smoking Room Isn't

Reserved a NON-SMOKING room for Sept. 30 and when we arrived it had the non-smoking logo and no ashtrays, but smelled of cigarettes. We inquired about the smell at the front desk and they assured us it was a non-smoking room. Since both myself and my wife are allergic to cigarette smoke we tried to get another room but were told they would all be "the same". We went for a walk in the fresh air and came back to the room for the night and could barely sleep because of the stench.

This might have been a non-smoking room, but someone had been smoking prior to our arrival. We won't be back.

Sincere, caring staff and nice facilities

We first checked in with our priceline reservation and wanted a smoking king room. They were out of them but offered a room with a balcony but with double beds. When we got to the room we were unimpressed with having double beds. My husband talked with the front desk and they moved us to a bigger room with a king and although it was a non smoking room, provided ashtrays and said we could smoke. The nexy day I was feeling a little under the weather and my husband called down for a later check out. He asked for 2pm but they expressed concern for me, asked if they could bring us any medicine and insisted we make the check out 3pm just to make sure. I could not believe it. I am so used to people being as polite as they have to and no more. This showed me that not only is their staff trained well, Marriott hires well.

We will definitely be going back.

Oh! and we ordered a hamburger and fries and the fries were amazing!

amy dykes

Marriott Rivercenter was great.

I spent 2 days at the Marriott Rivercenter. I really enjoyed my stay the rooms were very clean and comfortable and the amenities were great.

The staff was friendly and helpful. I look forward to staying there again.

Great Stay

Stayed at the Riverwalk from 7/19-7/20 (Saturday-Sunday). I had a great stay here. It was tough to find a hotel that actually was a short walk to the Alamodome. Most sites for hotels say that all these hotels in Downtown San Antonio are a short walk to the Alamodome, but the Riverwalk/Rivercenter actually is. The Riverwalk is the hotel I stayed at which is the smaller sister-hotel of the Marriott Rivercenter. The only 2 differences between the Marriott Riverwalk and Marriott Rivercenter is that the Rivercenter is actually connected to the Rivercenter Mall while the Riverwalk isn't. That's okay--it's a short and scenic walk of about 500-1,000 feet away! My preference would be the Riverwalk Hotel over the Rivercenter for the mere fact that it is small and more intimate and not nearly as busy and crowded (I visited the Rivercenter just to see what the difference was).

Check-in was pretty easy although when they say 4:00 is check-in time you better believe it. The good thing is that the hotel gives you a call the minute your room is ready.

The rooms were nice and simple. The view from my room was spectacular!

The view was of Downtown San Antonio and of the river itself so you can watch all the little tour boats go by. There's no screen door which doesn't matter anyway because you'll want to feel the full effect of the airconditioning because it is hot in S.A.! Don't leave the door open either because there will be some really big bugs in your room!

There's a little table with 2 chairs on your balcony if you can go without the A.C. The bathroom's a little small--when you open the door all the way, it actually blocks the half the shower. It's one of those "good for only one person at a time" bathrooms".

The ice machine was broken on my floor and housekeeping told me it always breaks down so I had to go to another floor to get ice. I saw the pool on the 7th floor--it looked a little weird. It's enclosed in this greenhouse-type enclosure with an adjoining room of exercise equipment. There are even some stationary bicycles out near the pool--odd. The pool itself--about 3 feet of it is inside and the rest is outside and there's not much of a poolside. There's just a tall concrete wall you have to probably stand up and look over to get a view.

There's a restaurant downstairs which is just okay and it has a Starbucks inside it. Good thing the hotel is a stone's throw away from the mall where there are lots of choices--just watch the clock because when the mall closes, everything else closes and the only place to eat is the Denny's around the corner.

The management was gracious enough to give us a late check-out without charging us which was really nice. The conceirge and check-in attendants were very pleasant and helpful.

The location of the hotel is key--you have immediate access to a major tourist attraction--the river where you can either go to the Rivercenter Mall, walk along the river and eat next to the water at a cool restaurant, or go on a boat roat. Beware that the Riverwalk/Rivercenter/river area in general is jumping! It can get really, really busy! The lines for the boat ride are always long!

All in all, a great stay!

Not what I expected

I stayed at the Marriott Riverwalk Hotel, which is on the Riverwalk in San Antonio. The positive thing was that the view from our room and balcony was beautiful, although there was no screen for the sliding glass door, so could not get the fresh breeze w/o all the insects. I was really disappointed in the hotel otherwise.This was suppose to be a 4 star hotel, I didn't find it any nicer than any 1 or 2 stars that I had stayed in. The room was small. The Bathroom was horrible - small, old and horribly lit. It did not have lights over the mirror but instead candle looking lamps with shades to the side of the mirror...couldn't see well at all with the golden glow the lights put out...esp. to apply makeup.There was no frig or microwave, which I didn't expect but do not understand why the hotel would not have it - esp. at those prices. You couldn't get bottled water from a vending machine unless you went to the 7th floor where the pool was...I was shocked. There was one vending machine (pepsi) on our floor..every selection sold out. Room service wanted $2.25 can of pepsi, $2.85 for coke. I couldn't believe that bottled water wasn't more available esp. in this day and age when everyone is drinking it.Another reason that I chose the hotel was because it had a pool..I love to be out in the sun and swim...but couldn't here - only 3ft. of the pool was outside..the rest of it was indoors connected.Needless to say I was very disappointed...esp. for the money I had to pay - with 17% taxes and $14 per day to park - it was $364 for 2 nights!