Hotel Le Marais
How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Free High-Speed Internet
- Business Services
- Fitness/Health center
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TravelPod Member ReviewsHotel Le Marais New Orleans
Greeted quickly, checked in quickly and our room was ready. Clean and neat with lots of room and a nice bathroom with nice amenities. Two free waters and a fridge. An in room safe. A free cocktail from the bar. An nice outdoor fresh water pond. A nice stay. We would return.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Le Marais New Orleans
I had booked the hotel before reading the posts here and they scared the @*#! out of me. My husband and I stuck with the hotel anyway and had a completely fine experience. The hotel is not amazing but we found it not a far cry from most older New Orleans hotels. Our room was clean and cozy. The location is very convenient. The courtyard is a very pretty place to relax. Anyone going to New Orleans and expecting a Holiday Inn cookie cutter room experience should probably stay outside the Quarter or at least stick with a well known chain.
I have been to New Orelans several times and try and stay at a different hotel during each visit. After quotes from several different companies, I chose the St. Ann because of the value and location. I didn't know anyone that had ever stayed in the hotel, so I was a little nervous. When I came upon this site and read all of the negative reviews, I wanted to cancel my reservation right away. I have to say, despite all of the negativity others had experienced, this was the best hotel I have ever stayed at. The parking may be a little of a hassel, and a little over the top, but what isn't in New Orleans? The front desk was very friendly, and even called my party by name each time we walked through the lobby. The room my girlfriends and I had was very large with two double beds and a very nice view of Conti St. There was a very nice courtyard, and spacious lounge, and a quaint bar. I have to say I was very impresses with this property and the staff and will defiinitely recommend it to friends. And...don't always believe what you read on the internet..you may be surprised.
PLEASE DON'T STAY HERE
This was the absolute worst hotle I have ever stayed in. The front desk was horrid, they were ruse and had so many hidden charges I ended up paying $75.oo extra. we went to this years Essence festival and besides its great location it is a DUMP! The hotel smelled horrible and the restrooms were dirty as well as the lobby. The manager and bellboy were the only helpful ones and I think they were high the whole time. If you are looking for a nice place or ven decent stay then pick somewhere else.
Four of us stayed and the St. Ann in July of 2003 and found the place run down, and staff unhelpful. First when we pulled up in front to ask were to park and employee just looked at us like we were speaking a foreign language and then gave us incorrect direction for parking (parking is valet she told us to go someplace else. Several other incidents like this occured when requesting extra toiletries etc.
Anyway, to top it all off we were triple billed and it took calls from my wife, me, and our travel agent to final get someone to figure out what had gone on. Hotel is cheap for the Quarter but for a few bucks extra I have stayed and exponentially better places.
At least the bellmen were friendly . . .
The first shock we had was that this hotel charges $22/day to park your car at an off-site lot plus a $2.50/day telephone usage charge (including local calls) whether you use the phone or not. The bellmen we encountered during the stay were VERY nice and helpful. One in particular, Kenny, was excellent. Unfortunately, there was only 1 bellman to park the cars and take the luggage to the guest's rooms. If that wasn't enough, he was having to this at the same time for another sister hotel. After about 40 minutes of waiting my husband and I finally just took turns hauling luggage up to our room (the desk clerk would not allow us to use the luggage caddy). The elevator (extremely slow) smelled horrible during our entire 4 day stay. Our room was o.k.
but the bathroom was like a roadside rest area bathroom. We had no major problems but we encountered 6 different people during our stay who had to be moved to other rooms for various reasons. Our room had no view and actually had a cracked window. The rooms do need more lighting. The pool area was very pretty and quiet. The hotel has potential, if someone would invest a little money into renovating it, it could be a decent hotel. The initial room rate would be o.k. for a budget traveller but with the additional fees included, I would rather stay at a better hotel for the money. Skip staying here but drop by and say "hi" to Kenny.
My sister and I stayed at this hotel in June 2003 and had a horrible experience. We had to wait over 1 hour to check-in even though there were only 5 people total in line to check-in. Our car received a ticket while in the valet's custody because they waited 1 hour to park the car. We were not given the room we reserved even though we had guaranteed it and already paid by credit card. Every front desk clerk, valey, and concierge with whom we spoke was rude. When we requested receipt proving that the parking ticket was paid by the hotel, the front desk worker actually yelled at us! We love New Orleans, but we will NEVER stay at this hotel again!!!
Positive points prevail
Our second stay at the St Ann/Marie Antoinett during Jazz Fest 2003 was a relaxing and positive experience. Some refurbushing, new carpet, bath fixtures and paint, had added to the charm of the small,European style hotel, the kind that give the French Quarter its character. The hotel could still use some paint on the woodwork, a little polish in the elevator and new carpet in the entry, but all in all, it's good. We found the courtyard, pool and fountain to be beautiful, especially in the evening, with a drink from the quite and intimate bar. The staff was helpful and friendly and service was prompt. The location , on Conti between Burbon and Royal is close to shops, resturants, historic sites, and Jackson Square. It's a busy, well lit neighborhood.The hotel reflects typical elements of the South and an essence of the age and grace of the buildings that make the Quarter a favorite destination.In the 30+ years we have visited The Big Easy, and the many different hotels where we have stayed, it is the ones similar to the St Ann , small, local, with some wear, that reflect the special soul of NOLA. Understanding this gives approval to St Ann Marie Antoinette. Ours was a great stay.
Nasty, Nasty, Nasty!
My husband and I went to New Orleans for a "second honeymoon" and stayed at the St. Ann/Marie Antoinette. You have to wonder when you are required to sign an agreement that you will pay for all reserved nights before you can see your room. It was terrible. There was no lid on the toilet tank, the room was filthy and there is mold in the halls. There is no breakfast, no turndown service and the beautiful courtyard show in the picture is overgrown with moss and vines. The odor in this hotel is almost unbearable. Needless to say, we didn't stay in the room very much!
Spend a few more dollars
I had read mixed reviews and thought, since the St. Ann seems so very nice on their sight, that maybe people were being too "picky" - not so. This hotel has only one or two friendly and helpful employees. There is nothing to offer except coffee in the lobby from 7:00 am to 11:00 am and it is removed promptly at 11:00, but that's okay because by then the coffee is gone or is cold. There is no full service breakfast, nor is there a nightly turn down service. There is one Coke machine in the hotel (on the fifth floor). There are no snack machines. We had no headboard for our bed. Only one of us could read at night because we had only one lamp. The place needs a good cleaning - my feet were cold so I wore white socks one morning and noticed that they got filthy. I could go on and on, but will close by saying don't waste your money.
We stayed at the St. Ann in December of 2001 and had a nightmare stay. The room was not a suite, as we requested--they did not reserve one for us even though we had booked months in advance. The bathroom was filthy, the room had burned out lights, broken phones and lamps, the water was turned off without notice for hours, and when we requested a change of rooms, they gave us one with a foldaway bed that was broken. The hotel restaurant was closed (we suspect permanently), the hotel staff was unfriendly, and the lobby smelled musty.
There were absolutely no redeeming virtues to recommend the place and the price was way too high. I wrote to the management after our return home and received no response. A thoroughly disgusting place. We'll never return.
TripAdvisor Reviews Hotel Le Marais New Orleans
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