SHERATON CHARLOTTE HOTEL

Address: 555 South McDowell Street, Charlotte, North Carolina, 28204, United States | 3 star hotel
 
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Location

This 3 star hotel, located in the Uptown area of Charlotte, is near Levine Museum of the New South, Mint Museum of Craft + Design, Blumenthal Performing Arts Center, and Double Door Inn.
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Amenities

   

Historical Traveler Reviews SHERATON CHARLOTTE HOTEL

Blake Hotel: better than expected

from

I stayed at the Blake hotel from May 7 to May 11.

I had read the reviews on TripAdvisor and was a bit anxious when I arrived.

The Blake Hotel is still in renovation and the restaurant is not opened. The breakfast is not complimentary (even if this service is supposed to be offered when you make the reservation).

Positive points:

- My room (standard room, 2 twin beds) was clean and spacious.

- The staff is really kind and helpful.

- No noise problems even if the hostel is in renovation and if it is located close to the highway.

- TV was working.

- The hotel is located 10 minutes walk from downtown, where you can find a lot of restaurants.

I payed 90$CAD per night for the room (special rate due to the renovations) and find it was a good deal.

See pictures for more information!

The Bates Hotel not The Blake Hotel

from

Under renovation. This is the old Adams Mark and it only has had the lobby made over. The rest of the hotel is dark, dingy, dated and not ready for human habitation. Peeling wallpaper, no hot water the first day! $50 dollar holds on your card for incidentals (what incidentals?) No pool, no bar, no restaurant. You better be in good health to make the trip from the garage to the lobby. The place is a complete mess and the employees could care less. Stay away!

Cheap Treatment of a simple problem

from

I stayed in the Hotel around end of March 06. I just wanted to share my experience regarding the wireless internet service they provide and the way the hotel treated me. The wireless service was supposed to be free in the main lobby. I went to the lobby but the system did not work. After half an hour of waiting and after the front desk contacted the manager, they told me to write my room number on a sheet of paper and then advised me to pay for the service by my credit card and that I would be reimbursed the day after by the manger. A few weeks later I contacted them regarding the fact that I had not yet been reimbursed. I was told it would be taken care of. A few weeks passed again and I contacted them again and the day after the left me a message that I should contact the company that provided the wireless service and ask them for a refund!

I felt it was a cheap way of dealing with a simple problem.

Hotel from hell!

from

Let's start with "overpriced." This hotel is a former Adams Mark undergoing a makeover that is not yet finished. The new decor can be charitably described as "early 60's European moderne." The room furnishings are Holiday-Inn-sturdy-squarish-and-dented, all topped with formica veneer, with the requisite two framed flower illustrations fastened to the wall over the beds (on one of them the matting had slipped).

Registration took more than 12 minutes instead of 5 even though there were only three people on my side of the counter and three staff on the other side. Upon registering you learn important things not mentioned on the hotel's website. Parking will cost you $6.00 per day and is separate from the hotel; it cannot be added to your bill. You'll spend another 5 minutes making the parking arrangements at the parking booth outside.

There is no connection between the parking garage and the hotel. You've got to go out the front door and walk around the corner of the building to get there. (Pray it doesn't rain.) At registration you will also be told that $50.00 will be charged to your credit card at the beginning of your stay to cover any incidentals (a new experience for me). When you get to your room to check your email you discover that using the hotel's wireless network costs an additional $10.95 per day.

The day following the first night's stay, housekeeping did not clean the room although I left at 9:30am and was out the entire day.

The hot water is scaldingly hot; be very careful. The wallpaper was peeling, the chain-latch was broken, and there's a light switch on the wall that doesn't work. The blackout curtains were damaged in my room and the early morning sunlight comes right in.

There is no room service, no restaurant, and no decent restaurant within walking distance. The minimal concession stand in the lobby is not staffed at night and you've got to wait for someone behind the registration counter to help you. Our one and only use of it at 10:30pm took 15 minutes (for one sandwich, two candy bars, chips, and two sodas.)

This hotel gives the impression that they are open for business and ready to please guests. NOT YET AND NOT FOR A WHILE!

As I'm sitting in my room writing this, watching all the welcoming hotel ads on CNN; I feel like a fool to have ended up here!

A LOT Better than I Expected

from

The hotel is currently under rennovations but we hardly noticed. The bed was comfortable and the room was very clean. The front desk staff was very frinedly and helpful. The restaraunt is not open yet and I was very skeptical after reading other reviews but this hotel was very good for the rate.

Friendly staff great pool table

from

Stayed for a coference.close to the convention center.great bedding .they are in the process of redecorating cant wait to see the end result.Pool table in lobby was a nice touch.Staff was verry helpful and really seemed to care.great value for the money.

Beware! Don't stay at the Blake-

from

I stayed at the Blake for 3 nights in April 2006. This is one of the worst hotels I've stayed at. The bathroom was filthy, to the point that I wouldn't take a bath in the tub. The beds were horrible; the sheets were so rough that they scratched my skin, and there wasn't even a matress pad on the bed - just a flat sheet. They've redecorated the lobby, but that's as far as any "renovation" has gone. This place is terrible - don't waste your money!

Management Billing Problems

from

I am a United States Marine Corps combat photojournalist and I recently stayed at the Blake Hotel in Charlotte for the 2006 Central Intercollegiate Athletic Association men's and women's basketball tournament. We were there for recruiting purposes.

I made my reservation on or about the 27th of February, 2006 for 1-5 March with a check out on the 5th. That was 4 nights.

Background - The Blake Hotel was previously the Adam's Mark and had gone under new management. A large disclaimer sign was posted in the lobby basically stating to forgive them for any inconveniences as they were under transition. That was fine. I expected a little less than usual.

My stay there was way less than usual. During my stay, I experienced two black bed bugs, no coffee makers in rooms, construction noise, the smell of marijuana use permeating throughout the hotel, no restaurant (aside from a little snack shop which had chips, soda, and a few sandwiches and other small snacks), no water in the exercise facility, rooms which were not complete (only the bed frame was present for one member of my party), employees delivering garbage bags of ice because there was only one ice macine, only one entry way as all others were secured and several other events and items I will refrain from explaining.

At first, I didn't care about those things as I was there for only a few days on business. Again, I didn't care until I experienced a bad reservation and billing process that I want to describe to readers.

My check out was typical of any of the hundreds of checkouts I have experienced throughout my life's travels. They charged my government charge card and I quickly reviewed my statement which didn't show a complete timeline of my initial check-in to check-out (The dates of 1, 2, 3, 4 March).

I figured it was a small printing error and thought nothing of it. The signing of my hotel bill was not on the statement itself but on a receipt that you would find paying at a restaurant (small 2x3-inch with carbon copy).

After a few days, I attempted to process my travel claim when I noticed a discrepency in my bill and credit card statements. They charged me for the 28th of February for $159.00 and double-charged me for the 3rd of March at 2x$179.00 (double-charge was found after my conversations with general manager).

Granted, I may and I stress "may" have rectified my billing problem had I examined it closer at check out but I had plane to catch. I still think it wouldn't have been rectified.

Regardless of that, a hotel can and should reverse or reimburse a person if they have a legitimate discrepency. They should do what is right. However, according to Lily Sirkin, general manager, I signed my receipt and there was nothing I could do.

I beg to differ. I told her I had my reservation confirmation number but she said it was too late as it goes away when you check in. Well then how can a person refer to their reservation. Why don't they keep that on record?

I am still battling the Blake. All I want is for them to reverse the charges for the night I didn't stay and for the double charge on the third of March, which again I only found out after speaking with Sirkin. I am sure she will do that.

The Blake isn't up to speed with their billing and reservation processing. I strongly believe they need to review policies on transaction discrepencies. Until then, they are a long, long, long way from advertising themselves as a four star hotel.

I don't think the corporate office in New York really cares. It smells like slum lord management or ownership. Negative reviews date back to November of 2005. I will post photos as soon as possible.

A new york style hotel in charlotte, thank God!

from

The hotel was taken over by a New York Hotel Management company, they renovated the lobby and the rooms but not fully done yet. the beds are great, great decor, and the people are great. looking forward to coming back again.

Reopened after extensive renovations

from

The Blake Hotel has just reopened under new ownership. Many of the reviews online are from the old Adams Mark Hotel and are not fair to the NEW Blake Hotel.

Yes, its still under renovation...the restaurants are not yet open, the pool is being fixed, carpet and furniture still needs to be replaced in some rooms. But the lobby is lovely, the staff is superb, and the value is great. They have greatly reduced the price to take into account the renovations.

So give it a chance. It is well on its way to being a great hotel.

TripAdvisor Reviews SHERATON CHARLOTTE HOTEL

3.00 of 5 stars Good
 

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