Rydges on Swanston Melbourne

Address: 701 Swanston Street, Melbourne, Victoria, 3053, Australia | 3 star hotel
 
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      Historical Traveler Reviews Rydges on Swanston Melbourne

      An excellent hotle, pity about the pool

      from

      We stayed at rydges for the first time last week and I must say that it exceeded our expectations. Not only was our room bigger than we thought, it was clean and felt fairly modern. The staff couldn't have made us feel more welcome and responded quickly and professionally when we had a problem with air conditioning (which was fixed instantly) . It wasn't flawless however, the pool area looked tired and old and the spa was quite cold. But overall I would stay there again next time we visit Melbourne.

      Thank you for taking the time to share your observations with us. It is always extremely pleasing to hear positive comments about Rydges Carlton and it's staff.

      Before closing I would like to say that with the large number of hotels available in the marketplace, we realise you have a choice. We greatly appreciate that you chose to stay with us and we look forward to having an opptunity to be of service to you in the future.

      Kind Regards

      Katrina Little

      General Manager

      Rydges Carlton

      Very Average!

      from

      I stayed here for one night on business. The room was clean and comfortable, however the view was terrible. I had a window that was partially covered by a big metal air conditioning tube that went up the outside of the hotel. This boxing rattled all night... The view past this metal tubing was of a roof of the neighbouring building and walls of the buildings around it.

      I had breakfast at the hotel the following morning which was reasonable and the dining room looked out onto a very nice, green park. I think my stay at the hotel would have been nicer if I hadn't have been kept awake all night!

      Thank you for taking the time to pass on your feedback.

      Our goal at Rydges Carlton is to provide a totally satisfying experience to each & every guest. Unfortunately in your case although you had a number of good comments, we were not totally successful in accomplishing this goal. Your comments in regards to the air conditioning units have been passed on to maintenance and steps will be taken to ensure that this problem does not occur in the future.

      Before closing I want to say that with the large number of hotels available in the market place, we realise that you had a choice. We greatly appreciate that you chose to stay with us at Rydges Carlton.

      Kind Regards

      Katrina Little

      General Manager

      Rydges Carlton

      Great location but a to be avoided hotel

      from

      The Rydges Carlton is in a prime location right next to Melbourne University. Unfortunately this is the last positive thing which can be said about this hotel, with many issues previously reported in other posts.

      - The hotel's website is highly misleading. The supposed recent refurbishment happened more than one year ago. Many areas in the hotel clearly were not refurbished and show their age (or lack of cleanliness). Another example is that the information about airport taxi costs on the website is off by more than 100%.

      - The standard of cleanliness in rooms is not acceptable. The bathrom shower was moldy and the bathroom floor was both stained with dark spots and sprinkeld with hair. During a seven day stay the floor was not vaccumed once.

      - The supposed business center is a table with a PC in the lobby. This is unsuited for any serious business usage.

      - The hotel has no in-room internet access short of access to the general wireless Telstra network which is very expensive.

      - There are only few free TV channels, and not even CNN (or any other international news channel)

      - The elevator wait times can reach 5 minutes which is quite odd for a four-story hotel.

      All in all this hotel is not recommended. There are better hotel for less money close by.

      Thank you for taking the time to pass on your feedback.

      We genuinely want to know what our guests think about our facilities and service. Our goal is to provide a totally satisfying experience to each and every person who stays at Rydges Carlton. Unfortunately, in your case, we were not successful.

      I have spoken to our Executive Housekeeping Manager in regards to your comments and steps have been taken to ensure these problems do not occur in the future.

      You will be pleased to know the hotel is still currently undergoing a multi million dollar refurbishment with our new restaurant and bar area recently being completed.

      A new business centre is currently under construction and the installation of broad band internet access is planned for later on in the year.

      Beofre closing I want to say that with the large number of hotels available in the market place, we realise that you had a choice. We greatly appreciate that you chose to stay with us at Rydges Carlton.

      Kind Regards

      Katrina Little

      General Manager

      Rydges Carlton

      Not a good choice

      from

      We recently stayed at this hotel for 5 nights during our tour of Australia but I would not stay there again. It was in a good position, very easy to get to the centre of Melbourne and other places, by tram as it is near the University but the hotel itself is very run down and looking in need of refurbishment which I understand is going to be done soon.

      Rooms were small and rather dingy with plaster peeling off the walls, cleaning was not done very well and there was a layer of dust on a lot of furniture which was not cleaned when we were there. The corridors and lift were also rather dirty and run down, there was the same rubbish on the floor of the lift the whole time we were there!

      The breakfast buffet had quite a lot of choice but the food was cold and rather overpriced and there was not enough staff to clear tables and restock items on the buffet,better and cheaper food was available just a short walk away.

      We never found our way up to the pool as the lift no longer went to the top floor and you had to climb the stairs to get there, we tried once but the door was locked at the top so we gave up.

      When we return to Melbourne we will stay in this area again but I'm sure we will find a better hotel for the price.

      Thank you for taking the time to pass on your feedback.

      Unfortunately in your cas we were not totally successful in accomplishing our goal of providing a totally satisfying experience to each and every person who stays at Rydges Carlton.

      Both our Executive Housekeeping Manager and Head chef have been spoken to in regards to your comments and steps have been taken to ensure that these problems do not continue to occur in the future.

      Before closing I want to say that with the large number of hotels available in the market place, we realise that you had a choice. We greatly appreciate that you chose to stay with us at Rydges Carlton.

      Kind Regards

      Katrina Little

      General Manager

      Rydges Carlton

      Dreadful - definitley not recommended

      from

      Despite the fact that the hotel had "recently been refurbished", the room was small, dark and dingy and in need of a thorough clean. The 'emergency plumbing' problems appeared to be ongoing (reviewers elsewhere report similar problems three weeks after we stayed there). When water was available, the shower drain was partially blocked and the toilet cistern cracked. Only one lift to service the whole of the hotel and fire exits to the stairs either locked/jammed or wedged open. The pool was small and not very clean. Guest laundry facility was constantly in use by hotel staff washing hotel bed linen and towels. Corridors were dim and unpleasantly odourous. The hotel advertises the panoramic views over the city and our room, along with several others, overlooked a courtyard with views of other rooms and the air conditioning units (which was noisy). A particularly unpleasant duty manager. The most expensive and worst hotel we stayed in during our trip to Australia. The location is absolutely fantastic - just try another hotel in this vicinity.

      We would be more then happy to welcome you back to the hotel in the future for a more pleasant stay.

      Warm regards,

      Katrina Little

      Worth avoiding

      from

      I stayed at the Rydges Carlton in November 2005. The check-in was fine but after asking for a quiet room I was assured that I had one. It was actually opposite the lift and situated on the front of the hotel which has loud road and tram noise even on the third floor. The late room service menu is very limited after 10 pm. The bath outlet drain was blocked and water containing "Drano" covered the floor after letting out the plug. I waited for 20 minutes for help and had to ring twice. The next day I was just told that the plumbers had been in fixing a problem: there was no apology made. The breakfast was extremely ordinary: $20 for a very basic hot buffet: at 8.30 on a Sunday most of the fruit had gone and the fried eggs were hard and rubbery; top ups were slow there were not enough waiting staff available to clear tables and even provide knives and forks. I would definitely not go there again.

      We would be more then happy to welcome you back to the hotel in the future for a more pleasant stay.

      Warm regards,

      Katrina Little

      Good location

      from

      We have stayed in this hotel several times and have found it to be in a very good location. There is a tram stop right outside virtually on one of the main lines which goes all the way to St Kilda if you choose. Lygon Street with it's great restaurants and cafes is literally 2 streets away and the National Museum of Victoria and Exhibition Centre are within walking distance.

      We did request a non-smoking room and our room did have a smokey aroma. Unfortunately as the hotel was full we were unable to change rooms, but it really wasnt too bad once we opened the windows.

      Reception was very professional and friendly and we were able to store our bags after checkout for the rest of the day. They also booked a Skybus (shuttle to the airport) for us with no hassles.

      We look forward to welcoming you back in the future.

      Warm regards,

      Katrina Little

      Average hotel

      from

      This hotel was good. It was well located, slightly out of the centre of Melbourne, but very close to Melbourne's excellent public transport system! We stayed three nights, and there was nothing wrong with it at all. It is a simply a chain hotel with nothing special about it either. We did think it was good value for money though.

      Warm regards,

      Katrina Little General Manager

      TripAdvisor Reviews Rydges on Swanston Melbourne

      3.00 of 5 stars Good
       

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