Rydges Rotorua

Address: 272 Fenton Street, Rotorua, North Island, 3201, New Zealand | 4 star hotel
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This 4 star hotel, located on 272 Fenton Street, Rotorua, is near Tamaki Maori Village, Polynesian Spa, Rotorua Museum, and Rotorua Museum.
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          TravelPod Member ReviewsRydges Rotorua

          Reviewed by stevensx3


          Reviewed Sep 8, 2015
          by (1 review) , Australia Flag of Australia

          We arrived at Rydges Rotorua I guess with high expectations because of the name. Our room was nice enough, but the kitchenette doesn't have a sink to was dishes, and there is no cutlery or crockery. Only two glasses in the cupboard, and four mugs. There are two more glasses in the bathroom, one of which was dirty with water splashes. There was only 1 shampoo, and 2 soaps, but yet we had booked for 3 people. There was only two chairs at the table, so we had to ring and ask for an extra chair, which they brought up from the restaurant. We asked for more shampoo, and that was provided. The TV unit had dust on the side of it, and the table top finish had all cracked and blistered. The room itself was ok, Devore was nice, but gave the impression that it needed a renovation. There was no plug for the bathroom sink, so no shave for me the first morning, or able to do any dishes. On the positive side, the beds were comfortable, and the indoor heated swimming pool is great. As well as the laundry facilities.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Historical Traveler Reviews Rydges Rotorua

          Don't Bother!


          Don't be fooled by the nice lobby!

          Once in the lift eveything becomes tired & shabby. The rooms are not clean. Cigerette burns on blankets etc - bad, bad, bad! Definately one of the worst accommodations in Rotorua.

          The staff were not at all helpful.

          My sincere apologies for the issues you encountered during your stay.

          I assure you this was one of exception rather than the rule, and conseqeunetly we have put steps in place to ensure issues such as yours do not occur again.

          Again I thank you for your comments and do hope we have the opportunity to welcome you back in the future.

          Kind Regards

          Scott Lynch

          General Manager

          Rydges Rotorua

          Should have believed the warnings!!!


          Hi just back and can confirm previous reviews. Happy when we saw our room only $118NZ with views of racecourse,spa, 2 double beds and huge room. However although the rooms may have been refurbished it still lacked the proffessionalism. Phone didnt work after informing reception they said they would inform maintenance. After waiting 2 hours and again complaining I was told lines are down.When inquiring where I could make calls I was told the public phone booth. Its situated next to a lovely water fountain. Lovely for me but what did the other person on the line think!!!!

          Again next day still no response, When checking out the following day the girl just said yes we are having trouble with our phones. No apology.

          Also because we couldnt order room service. Dined in the restaurant. Only 6 tables taken out of about 30 but told to wait as no table set. When finally seated put us next to a large table of dirty dishes which were not taken away for the whole of our meal. The meal was Ok but even had to be remeinded to bring a steak knife.

          Altogether a very UNPROFESSIONAL attitude and wouldnt recommend it. The only good thing was the price.

          Excellent Service


          Late at night after leaving another hotel due to a horrible room and service, we arrived at this hotel. It was out of price range, but we decided to stay for a night anyway since we were so tired. After hearing about our bad experience that day, the very kind staff gave us a discount on our room and upgraded us to a suite room with a spa. They really made our day! The spa was great in the room,and we also enjoyed the pool. If service is important to you, this is the place to stay.

          Rydges Rotorua Doesn't Smell Like Roses


          If you love the smell of sulfur and you enjoy a place that cranks up the heat - this is the place for you. What they don't tell you is the place is right next to a thermal area. For the two days that we were there it wasn't possible to cool down our room because every time we open the windows the sulfur smell would get worst - which we did not think was possible, at first. It is up to you if you want to stay here, but don't say you weren't warned.

          Birthday get away


          My husband surprised me with a trip to Rotorua for my birthday.

          We stayed 2 nights here in a room with seperate spa bath, balcony and view of the race course.

          Our confirmation email said king bed which would have been good seeing we have a super king bed at home. Got to the room and there were 2 double/maybe queen beds but no king bed.

          Didn't bother to complain as the size of the bed isn't much to worry about.

          One of the beds had a rip on the cover of the bed spread but didn't sleep with the cover on as the room was very HOT. turned off the heater and was still hot with fan on and window open only slept with a sheet on.

          The spa bath was great and we used this twice.

          had dinner ordered from room service which came quickly and nicely presented.

          Hair dryer which was one of the on the wall kinds was useless. ( i could blow harder than it) i tried it the night before i was going to wash my hair. I sent my husband to the local ware house shop to buy me a hairdryer that would work.

          Had breakfast in the hotel resturant which i agree was expensive for the price of it.

          Couldn't fill in the maintance card in the room or the breakfast menu for room service in the morning as no pen was provided.

          Needs Refurbishment


          I'd stayed in this hotel in late 2003 and found it quite nice. However, nearly two years later I was very disappointed.

          The rooms (we ordered a deluxe spa bath room with view) were tired, worn walls, corroded bathroom fixtures, felt very like being in a concrete block room.

          It was difficult to get service at dinner, due to lack of staff. Any drinks orders were quicker to actually buy upstairs in the bar, which was gloomy and served by one person only (on a Saturday night).

          Overall the staff were friendly, but few on the ground. There wasn't the feeling of polish or professionalism which you might expect. We won't stay again unless I hear there is a change of management and a complete refurbishment.

          Very disappointing


          We stayed at this hotel over a weekend. Check in at reception was impersonal and lacked warmth. We were given a large, well furnished room with balcony, bathroom and separate spa bathroom. However on closer inspection, we found that the carpets were covered in dust, our sheets were threadbare to the point of small holes appearing, there was only one hanger in the wardrobe and the bathroom looked badly in need of refurbishment. The one evening meal we took was very poor and the dining area lacked ambience and professional staff. This huge hotel seemed to be processing bus tours but not offering personal service to its clients and we were glad to move on to better accomodation elsewhere.

          An Awful Place with Awful Treatment


          We were part of a tour group of 23 who were supposed to spend two nights here as part of our final days in New Zealand. Up until this time, everything on the tour was great. At the very last minute, this hotel "lost" the 23 room reservations we had and hussled us off to another hotel in the same town, albeit with a better view. However, when we got to the other hotel we were completely dismayed to find that many of us were assigned to rooms with other people we didn't even know or weren't part of our group. The Rydges really messed us up and then failed to apologize for the mix-up. It was an awful experience at the end of a pretty wonderful trip.

          Nice Hotel / Good Value


          I stayed at the Rydges Rotorua for three nights. The four story (five if you include the basement level rooms) hotel is located on Fenton Street, a main thoroughfare through down. It's about a ten minute walk into downtown. There are markets and restaurants a bit closer on the same street.

          I was pleasantly greeted at check in and assigned a room on the fourth floor. The room was large and had two double beds. This top floor room had very high ceilings that made the room seem even larger and more spacious. The furnishings were basic; the chairs around the table were made of material similar to wicker. An iron and ironing board was stored in the room and a mini bar / snack bar was also in the room.

          The bathroom was average size but clean. The fixtures (faucets in the sink and shower, shower head, and the toilet) were in much need of replacement. It appeared the minerals in the water had started to corrode the fixtures.

          The breakfast buffet in the hotel restaurant was a bit pricey (NZ$17 for continental selections and NZ$23 for selections of hot foods). The food itself was average. I would suggest the buffet across the street at the Four Canoes Hotel. Excellent food at a reasonable price!

          The hotel has an indoor pool on the top floor. Especially nice was the guest laundry room on the basement level of the hotel. Use of the washing machines and dryers were FREE! All you pay for is the washing soap which you can purchase at the front desk or buy at the market across the road. This is an especially nice amenity for those on the road for weeks at a time.

          Overall I enjoyed my stay at the Rydges. For a rate of NZ$120 per night I think it was a good value. I would definitely stay at this hotel again.

          Not as expected


          This is an OK hotel, nothing more. I think that the thing that desapointed us the most was the price/value ratio. For NZ200$ a night we were expecting a little bit more. The room was big but that was about it, the carper was dirty, worn out and so was the bathroom.

          Basically, the hotel was in serious need of maintenance. The breakfast buffet was OK, nothing more. One other thing that annoyed us was its location, not in the heart of the city and you needed a car to get there....all in all, I would have picked differently!

          TripAdvisor Reviews Rydges Rotorua

          3.50 of 5 stars Very Good

          Travel Blogs from Rotorua

          On the Road

          A travel blog entry by stevensx3 on Sep 08, 2015

          1 photo

          Up at 5am this morning, decided that as we had reasonable day of driving today that we would get up early and get out of Auckland well before peak hour traffic. GPS is great, I programmed the address in of where we were off to today last night and set it once we were out of the carp ark at the hotel. Straight out of the CBD and on to the motorway. …

          Hakas, Hangis and rotten eggs

          A travel blog entry by perkins2013


          ... through the gates there were small houses, each with a person or two outside to show you the tradition of that house, each with it's own purpose in the community. One demonstrated games, one weaving, one warrior training. There was one which actually taught the Haka...now if you are a rugby fan like me, you will know the Haka as the traditional challenge laid out by the All Blacks before thrashing whoever they are playing at the time...it is of course stemmed from Maori ...