Okay for a night

Staff do need some training in customer service. I would rate this as basic but central. My husband was offered "services" by a lady outside the hotel, staff seemed aware off her presence but done nothing to remove her and she continued bothering other gentlemen. Very much a business hotel and, yes, she most likely did do business there!

Horrible bathroom

We found the bedroom ok, the staff was quite friendly, but we did hate the bathroom. It was quite large, but had one of these walk-in showers, so when you have a shower, the whole floor gets flooded. Plus there was absolutely nowhere to put our stuff. No shelves or anything like that. Nowhere to put a brush or a cosmetic bag.

Would not return to this hotel

I just returned from New Zealand and stayed in the Rydges Auckland first for one night and then again for 2 nights. The people were less than helpful or friendly. The location was great. The rooms were OK nothing special. I stayed my last night in Auckland at another hotel that was wonderful, helpful and friendly and much more comfortable.

Okay Hotel- Poor Customer Service

I stayed here for 3 nights and it was an average expreience. The room is good. Whilst the bedding seemed to be a bit tatty and the housekeeping was average to say the least (the bed was not made very nicely- the sheets were still very crinkled, and one night I came back to find one of the facewashers I used simply hung over the shower rod and not replaced), the rest of the room was very spacious, and had a great view of the skytower.

I could put up with all of this, though the customer service was appaling. The girl at reception (with name begining with 'H'- avoid her if you can) was very abrupt, and did not manage to crack a smile upon check-in. This was ok, I thought, after working in customer service, I understand that we all have bad days, but she served me again upon check-out, she was just as rude, if not she seemed ruder! I asked to have my luggage stored for a few hours and she simply thrust a couple of pieces of paper at me and said 'Put this on it', and went to serve the next customer.

This place is ok if you are simply looking for a bed for a night.

Good hotel!

We stayed with two small children in the Rydges and we loved it. A good location, very friendly staff, very clean room and good breakfast and dining. We had a nice room with a beautiful view. It was a very pleasant stay!

Great location. Good hotel.

Stayed at Rydges for 3 nights in April. Superb location and an excellent base from which to explore the city but if you want to spend a lot of time staying in the hotel soaking up the ambiance......this isint for you.

Staff were friendly. Room was clean spacious, modern and well maintained. The real winner for me was the restaurant. Wonderful friendly staff, superb food and a comprehensive wine list meant that we took quite a while to eat dinner in the evenings. The Rydges is all that it says it is......no more...no less. I would stay here again.

PF

This is nothing special

We stayed one night and found the location to be reasonably central (very convenient for the Sky Tower), but the hotel is a little bland. Most rooms had no worthwhile views and ours was rather compact, with 2 double beds, desk, mini-bar / fridge, television and 2 chairs.

We didn't use the restaurant, preferring to eat out.

The service was very good and we were given an extended check out on request. The staff were helpful & friendly.

I suspect there are better hotels to stay at, but this is adequate if not special.

Great for work not so good for romance

My boyfriend and I stayed in the Rydges for one night and I was disappointed with the hotel.

Let me start by giving you their two redeeming features - clean and has a great location.

Auckland is a small city already but the Rydges is located one tiny block from the Sky City and seconds away from the city centre.

If you need to spend one night in Auckland for business, this hotel is perfect. Whilst we were there it already gets a lot of business from professionals seeking a night accommodation. You get what you pay for - a clean room, a restaurant and it is only moments away from CBD.

What I found troublesome is that the Rydges has no heart. I believe that there are other hotels which will give you better value for money, decor and service.

On holiday, and bearing in mind, the Rydges promotes itself as a 4 star hotel, I am expecting some type of porter service. You don't get this at the Rydges, you are expected to take carry your own luggage, with no offered assistance.

The rooms are basic - clean but very basic. The rooms have no warmth. Put it this way, whilst some hotels, want you to feel that their hotel is a home away from home, this hotel certainly wants to remind you, that you have your own house!

Great Hotel

We stayed last weekend at Rydges to go to a show in Auckland, being two blocks back from Queen Street, there was no traffic noise. Good sized room, we had a queen and double bed in ours with views of the harbour, the other side has views of the Sky Tower. The service was excellent and the staff all very hlepful and friendly, you cant go past Rydges for a great place to stay in Central Auckland

Great value hotel

Excellant, good value hotel. Perfect for Aucklands sights and restaurants and shopping!