Rufflets Country House Hotel
How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Wheelchair accessibility
Historical Traveler Reviews Rufflets Country House Hotel St. Andrews
Luxury hotel - what a joke!
Reading other reviews we thought we were in for a treat but how wrong. We should have known on entry - the porch smelled of cats and after hiking up the stairs found a room with old "bobbly" sheets, no fridge/minibar and a breakfast buffet with mouldy raspberries! Don;t know what standards others are used to but could not see how this could be one of the small luxury hotels of the world. Previous night had stayed at Malmaison in Edinburgh - completely different standard!
Not all rooms in the hotel have a mini bar and all our facilities are clearly detailed for each room type on our Web site. Rufflets will be contacting you personally to go through your complaint. We always welcome and appreciate feedback even if it widely differs from the positive comments received on Trip Advisor, our guest book and customer satisfaction surveys.
It saved our trip
We had a group of 8 couples make the journey to Scotland for what else but golf. The first three nights we stayed in Troon at a place called the Anchorage Inn. This was the worst hotel I have ever driven by let alone stay in. Needless to say we were all a little worried about the new hotel called Rufflets. Upon entering the lobby the smiles returned to all of our faces. We found the service to be great and very flexible to our schedule. The rooms were spotless and everything worked. The grounds were outstanding. If I ever return to St Andrews I will make sure that I am at the Rufflets.
Rufflets - a gorgeous place to stay!
The folks at Rufflets run a fabulous inn. They take of every small detail and are extremely curteous and helpful. The rooms are very nicely decorated and comfortable.
Good, but not outstanding
We just returned from a couple of days at Rufflets.
Initial impressions were all positive. On arrival, we were allocated a suite (even though we had booked a standard room), in an outbuilding a short walk from the main hotel. The hotel itself was a nice building, and well furnished and maintained, as were the gardens. The bar was also well stocked, boasting a good range of single malt whiskies.
We were there on a dinner, bed and breakfast rate, so we dined in on both evenings. I have to say that the evening meals were excellent - imaginative menus, with the dishes very nicely cooked and presented.
But, not everything was quite right. The staff were a bit mixed - some were very helpful and friendly, others were more businesslike and efficient rather than friendly. There were also some slip-ups in the service. Most were minor, and easy to overlook. However, having to wait for nearly 30 minutes for a cooked breakfast to arrive is simply unacceptable anywhere, and especially so in an hotel which is trying to sell on quality of service.
We were looking for somewhere to relax, and be well looked after. We had a pleasant time, but I think that, for a hotel which markets (and prices) itself as premium quality, Rufflets needs to sharpen its act a bit. If I am looking for another weekend away at a high-class, small Scottish hotel, Rufflets will be on my list - but not at the top.
Wonderful valentine weekend
This was our second visit to Rufflets and I must admit I was worried that it would not live upto our first wonderful experience. It did! and was actually better!
We arrived on a cold February afternoon to be greeted by a warm smile from the girls on reception, a lovely coal fire was blazing away in the lounge as we passed through check in. We were shown upto our room and had chosen room 5, we last stayed in this room five years ago, we thought it was wonderful then and were even more impressed this time.
It been decorated nicely, new soft furnishings in cream and black add a classy feel, there are now two tv's one you can see from the bed and one from the easy chairs in the turret part of the room. There is now a mini-bar, but there is room to store your own things in the fridge.
The bathroom has been made larger and now has a huge jacuzzi bath-tub big enough for two! theres also a shower cubicle, huge soft towels and molten-brown toiletries.
We ate the the garden restaurant both nights and the food was divine, there was a special menu on for Valentines night itself, but the other nights were just as nice. When we came back to our room after dinner, the lights had been turned low, the bed turned down and rose petals had been sprinkled on it! a nice touch were the two hot water bottles snuggled down inside the bed!
Breakfast was equally splendid! we had room service deliver us the full works each morning and our silver domed platters held a sumputious feast! home-made bread toasted, freshly squeezed orange juice and in-house danish pastries completed the spread and we were set up for the day ahead!
The service in this beautiful hotel is second to none, we simply did not want to come home and can't wait to go again! the rooms are all beautiful and spotlessly clean, your every need catered for, they even cater for needs you did not know you had!
Thankyou Rufflets for a wonderful Valentines!
A great weekend
Wonderful stay, attentive staff and great food. Easy to see why Americans love this hotel. I hope to be back at Rufflets soon.
Enjoyed our stay
We stayed for nearly a week and enjoyed fine accomidations and service.
We look forward to our stay next year.
Experience less than good. Service poor and food average. What you would expect from a 3 star hotel, only with 5 star prices! However good location and peaceful gardens.
The best hotel in Scotland
Well, it is the most fantastic place anywhere. In fact I loved it so much that I returned from Islay and Edinburgh rather that going on with friends to the Orknays. The place is is exquisite and highly maintained...beautiful gardens, lawns, trees and divine entrance. The staff is most professional and helpful, the food was excellent and the chef goes out of his way to create dishes for people like me who are vegan. The Scottish breakfast is probably the best in the country with a beautiful view to the garden. It is so relaxing and just perfect in all ways. The other beauty of the place is that it is quite personal and small. If it had a spa and other facilities it would be too over crowded. Rufflets has a reciprocal pass to the Old Course hotel spa if you need a treatmenr. I liked it that it was a bit away from all the golf courses yet just a 25 minute pretty walk to town. I look forward to another visit.
Great service and location
Rufflets is a short taxi ride from Leuchers train station, and only a 30minute walk from the centre of St Andrews.
The service in Rufflets was excellent, and the room even better (we stayed in thier 4 poster turret room) The food and wine were both also excellent.
The room had a four poster bed, 2x TVs (with Sky News and Sport), mini bar, jacuzzi bath, large shower, plus all the other extras you'd expect (ther is no safe in the room, but they do have a hotel safe).
TripAdvisor Reviews Rufflets Country House Hotel St. Andrews
Travel Blogs from St. Andrews
... champagne, compliments of the house. She was very attentive, despite being very busy, especially with a group of American tourists at the table over. They reminded me of those rom-com/drama movies featuring a bunch of couples having a loud, jolly meal together with lots of booze, but then relationships clearly take a turn for the worse. We were making up the plot as we ate our meal, Donnie, of course, staring ...
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