Royalton New York Hotel
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Minbar in room
- Multilingual staff
- High-speed internet in room (surcharge)
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Historical Traveler Reviews Royalton New York Hotel New York City
Super cool - but impractical
We stayed her for four nights and came away with very mixed feelings.
The design of the hotel is undeniably uber-cool. The lobby is clearly somewhere to see and be seen, with several lounge areas with differing design themes. It was crowded every night and the clientele were young, gorgeous and cool. Drinks are not cheap here however, so be warned.
The service, from door to reception is faultless. The staff are all unfailingly young and look like they've been hired from modelling agencies. Maid service was excellent and everyone went out of their way to ensure you had a good stay.
Our issues with the hotel are all design based. Firstly, the entire place is incredibly dimly lit, from lobby to bedrooms. This works fine in the lobby as it helps emphasise the chic contemporary atmosphere, however when it comes to the corridors and bedrooms, it becomes impractical. The corridors leading to the bedrooms are so dimly lit that at first you could be mistaken for believing it's on emergency lighting. The bedrooms all have dimmers which is useful, but even on full light there is insufficient for reading for any length of time and there just isn't anywhere with enough good light to apply makeup.
The bedroom design is very cool, with funky port-holes on either side of the bed for storage of the alarm clock (ours was faulty, but it didn't matter to us) and phone. The bed was very comfortable and the linen is of very high quality.
The street noise is a problem, but in NYC that's fairly normal. Sirens and traffic noise took a bit of getting used to...
As for storage space, there's very little. Certainly nowhere to stow your suitcases out of the way, so ours ended up on the built in sofas, which was a shame. Indeed, we didn't bother to unpack because there really wasn't much room for our stuff.
The bathroom is again of great design quality. We had a standard room (so no giant bath, just a fantastic rain shower) but the sink area had very little space around it and so there's nowhere to put your bathroom products. Again, this is really irritating.
The hotel does provide a complimentary umbrella in every room, which was a thoughtful and useful touch. I would agree with a previous reviewer that the hotel tries to make money wherever it can though - the mini-bar is extortionate, there's no complimentary water available and watch out for the basket of goodies in the wardrobe (which contain useful extra items such as bathroom products, adaptors, condoms even) which are incredibly expensive. There was a $25 Royalton CD of music in the bedroom available to purchase which seemed a bizarre marketing gimic given that it was in a plastic wrapping and there was no way of listening to it (being that it was issued with a warning that if the wrapper was disturbed in any way you would be charged). Some pretty tacky Royalton merchandised t-shirts and baseball caps were also available for purchase - it didn't seem to fit in with the whole image of the place.
The Bose i-Pod dock was, however well used and very welcome. No free wi-fi access in the hotel (you pay $10 for 24 hours of connection, but it seems that this is standard in the US) .
As for food - this place doesn't seem geared up as a restaurant. The choice of food on room service was minimal to say the least and the dishes were overly-pretentious. You get the feeling they really don't want to be bothered with providing a food service. We never saw anyone taking breakfast there and the restaurant is hidden away at the back of the hotel.
On the whole, whilst we initially loved the look and feel of the place, it's impraticality as a place to stay soon became annoying. It seems that too much effort went into the styling and design of the hotel with too little thought given to the fact that it had to be functional also. Hence, a little disappointing.
A short stay of one or two nights would be fine just to experience this place. I have never stayed anywhere that tries as hard to be cool as the Royalton - if anything it tries a little too hard...
Romance at the Royalton
Just spent a wonderful two days in a loft suite at the Royalton. The room had a working fireplace and the celebrated 5 foot circular tub, both of which we really enjoyed and made much use of. The staff at the hotel were all very friendly, not snobbish at all, and service was excellent. We called someone to light the fire in the fireplace three times and each time someone came within five minutes. Lots of interesting touches in the room such as candles, upgraded toiletries (ex. real sea sponge in the bath), etc.. Very comfortable bed and excellent climate control system.
A few minor issues:
1. You can hear some periodic street noise (sirens/trucks) from the rooms overlooking the street, but I left the fan on which drowned out most of it. This is to be expected in NYC unless you are in an interior room.
2. The lighting in the room was very dim. Romantic but not very functional.
3. A little too many attempts in the room to pad the bill ($25 for a cd of music, $10 for a large bottle of water, etc.)
Love this place with the new refurb!
Some people may call it style over substance, but I for one love the feeling of entering an absolutely fantastic lobby. The lobby here oozes fantastic! There are so many great little places to sit with fireplaces nearby.
We also loved the room. Admittedly we went for a basic suite - and got upgraded to the more expensive one - so we may have a slightly odd view of the place. There was lots of space, although oddly very little cupboard space. The bathroom with the large round bath was great fun as well as having one of those great shower roses above. The bed was also very comfortable.
If you are looking for a stylish boutique hotel with a great location for going shopping, this is your place!
Great stay at the Royalton
We stayed at the Royalton for one night during our stay in NYC. The staff was EXTREMELY friendly and accomodating. The room was large for NYC, bed comfortable, and the bathroom was clean and modern. We had a great stay at the Royalton and wish we could have stayed there longer.
Liked it should habe loved it
Had stayed twice before at Royalton & had fantastic stay. This time there were good points & bad. Sadly for the price (over $500 per night) I had high expectations which were not met. The reception & bar area is fab, very welcoming & trendy & the bartender makes great cocktails. The doormen could not be friendlier. On the down side, our room on the 7th floor overlooked the aircon/heating unit for the hotel, which meant a continuous buzz from the unit 24/7. The hotel did try & move us when I complained, but could only offer me another room, still overlooking the aircon unit or a room on the 4th floor, where they assured me I would be kept awake from the "buzz" from the hotel bar area at weekends. We opted for the aircon unit. To be fair, it did not keep us awake, but was ever present so therefore quite annoying.
The other problem was the breakfast staff, who were friendly, but hopeless! They offered the most inept service but a mile of any encountered in New York- ever!
The rooms are lovely, great beds, Korres bath products & soft fluffy bath towels. However, unless I could be guaranteed no Aircon unit outside my room, I would not stay again.
Great hotel, lousy after service
Our original booking was with City Club Hotel but upon check-in we were rebooked at Royalton for our 4 night stay due to renovations at CCH. Loved the Royalton and the service while we were there. It's a great trendy place for 30 somethings. Our trip was great but the only problem was that Royalton charged us for the entire stay when we had already prepaid thru City Club. Not blaming Royalton completely for the screw-up but I am blaming them for the 5 long distance phone calls when we returned home because we did not get the credit charged back to us correctly, not once, not twice, but three times! It has been a frustrating process and it seems they are more than happy to serve you when you are there but not after you leave.
I stayed at the Royalton last night. I had previously been at their bar (newly renovated and very nice) which is trendy and very European in style (not that there is anything wrong with it). Thus, for the rooms, I was expecting something very trendy and not very comfortable. I was pleasantly surprised.
To start, getting into the hotel can be an adventure. I did not notice any signs. Fortunately, I knew where it was.
My next problem was that I could not find the reception desk (it is on the right as you head down towards the restaurant). Got my room key, went into the elevator (very small, claustrophobic even though I was the only one in it. It says it can hold 12 people, but I do not belive it).
Got to my room and was amazed. I had a stnadard room. It was a large for a standard room in New York City. Had a bed, a desk and a couch. Flat screen tv (nice size and rotates off the wall). Bose speakers with I-pod port. Bed was very comfortable.
The bathroom was spectacular. Totally modern, but very functional. Decent counter space.
Shower was huge (big enough for 2). It had both a hand held unit and a fixed, vertical unit (I do not particularly like those since it is difficult to keep your body wet and your head dry. I usually prefer an angled one). Excellent water pressure, better then I have at home.
Very nice touches throughout the room. A couple of tall candles for those looking for romance. And flowers.
I had recently stayed at a Sheraton in midtown. The Royalton's room was far superior in size, lay out and amenities and was $200 less a night.
A word of caution -- watch out for high prices. The minibar is very expensive (but it was late and I was exhausted). So to is the resturant ($30 for breakfast). I went to the Red Flame Diner (head towards 6th and it is on the opposite side, 14.75 including tax for the same meal).
I will stay here again.
TripAdvisor Reviews Royalton New York Hotel New York City
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