Royal Station Hotel

Neville Street, Newcastle upon Tyne, Tyne and Wear, England, NE1 5DH, United Kingdom | 3 star hotel
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Location

This 3 star hotel, located on Neville Street, Newcastle upon Tyne, is near Grainger Town, St. Mary's Cathedral, St. Andrew's Church, and Newcastle Information Centre.
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Amenities

       

    Historical Traveler Reviews Royal Station Hotel Newcastle upon Tyne

    Shocking

    from

    Absolutely shocking. I stayed here on new years eve 2003 and it was down to our usual hotel , the holiday inn on new bridge street being fully booked, what i walked into was a room like an ice box , heating turned off , heated towel rail broken , no mini bar , no sky sports , a gaping hole in the wall that faced outside that let in draughts , a celing that had more cracks than an Amsterdam brothel. The staff were also inept and really unfriendly and should either consider a career change or maybe have their management put them through training. Their attitude upon check in was shocking until they seen the credit card clear. Poor Poor Poor

    Staff service very poor!!!

    from

    A very nice hotel from first impression. The room we stayed in was ok, but could have been better. The bedding looked in need of a change. The hotel had good qualities, however the service provided by staff was not so good. It seemed there was only one person there who knew what they were doing, and really cared about our stay. . On my visit prior i satyed at the copthorne hotel and compared to that, this hotel was well off the mark.

    Sub standard and poor quality

    from

    I have stayed at this hotel twice, the second time because there was other choice. Whilst breakfast was acceptable the other facilities are sub standard to say the least. The foyer, stairs and corridors are dirty, and both rooms I have stayed in are also dirty. One of the rooms had all windows nailed up, incapable of being opened to let in fresh air. thankfully I wasn't there this summer. 0n using the bathroom on the last visit I was horrified to find a used durex behind the bathroom door, so much for the attention to cleaning by the housekeeping staff. On complaining I was given a twenty five pound reduction from my bill as a form of compensation but having been subjected to this incident I am certain I will never want to stay at this hotel again. The majority of the staff are lacking in motivation and the reception staff certainly need re-training in how to deal with customers. A dreadful place obviously lacking strong and focused management. By the way cleanliness costs little.

    Could do a lot worse

    from

    I read the previous reviews and was fearing the worst when I checked into this hotel. I must say that you should take as you find and I found the staff very helpful, the room I stayed in was basic, but no problem. Best aspect : Breakfast, very nice Worse aspect : TV channels, No Sky movies or Sky sports

    Dirty, Grubby Shocking

    from

    I expected a top class hotel from the information on the web site and the prices charged. what we got was a dirty, filthy place. The bathroom was disgusting and the general decor filthy, avoid this place at all cost.

    Depressing, dirty Hotel!

    from

    I stayed in this hotel on my very first visit to Newcastle and was bitterly dissapointed! The staff looked angry and were extremley unhelpful. It was very obvious they were watching the clock for their escape home! This surprised me as Geordie's are renowned for their friendliness and great fun! The rooms were cold and damp, with shabby decoration. Our room was also very small, unfortunatley the price we paid was not! The place looked as though it had never been cleaned. One good feature I did find in this hotel was the leisure facilities which were attached to the train station. After this trip I went home dissapointed with Newcastle as a city. I have since returned 3 times and discovered its a great place with loads to do and see but unfortunatley if you don't book into the right hotel with the right staff you can be left with a very bad experience!

    Stay Away

    from

    The service and the room were terrible. At reception they ignored us and then indicated that they had lost my reservation -- the e-mails regarding which I had with me. Whilst they found a room, the night manager seemed to make a point of tracking me down while we were trying to go out for a social. Upon being confronted, upon the glorious staircase, I tried to keep my cool as he tried to prove the hotel had been correct -- so much for the customer always being right. I did speak to the day manager who offered, but did not follow up with restitution, and my subsequent letter went unanswered.

    Former elegance

    from

    This hotel has a feeling of former elegance. The best bit is the stairway which is broad and sweeping. There are HUGE chandeliers to light you down. The rooms are very adequate and clean but ours didn't seem to have such a thing as a colour scheme. Beware Room 437 where the TV comes on at precisely 7 am even though you didn't time it to do so or anything. The reception staff didn't believe us. Very nice leisure facility. The button to work the jacuzzi is not obvious. I believe it is on the wall. Do ask attendant, since many people don't find the button (like me). Very varied breakfast. Just about anything you could think of. Coffee not great.

    Not impressed by Royal Station Hotel

    from

    Substandard housekeeping (grubby, smoky room, worn sheets, chilly) In need of refurbishment Breakfast OK though. Public rooms fine, bedroom corridors very scruffy.

    Royal Treatment at the Royal Station!

    from

    Great value for money, Service second to none. Great location.

    I will be stopping here again on my next visit to Newcastle

    TripAdvisor Reviews Royal Station Hotel Newcastle upon Tyne

    3.50 of 5 stars Very Good
     

    Travel Blogs from Newcastle upon Tyne

    Heading South

    A travel blog entry by jo.kidd2 on Aug 10, 2014

    3 photos

    ... pointed to a good result. The sign on the door said 'The Warmest of Welcomes' and indeed it was. We learned that the manager, Kate had taken over the pub six years ago when it was not a very nice place. There was some fighting and a lot of bad language. She told them that if they wanted to act like children she would treat them as such and so she instigated the 'naughty step' outside where patrons who behave badly are given the option to ...

    On to Northumberland

    A travel blog entry by bstokesdenver on Aug 10, 2014

    6 photos

    ... from Scotland. Before that the castle belonged to Richard Neville, the Kingmaker. His daughter, Anne Neville, married Richard bringing the castle with her. He did the job well and eventually became King Richard III.

    We continue Northwest. The mountains are not as high and the countryside is wilder. The forests appear to be managed and in fact we see areas that have recently been logged. The tops of the fells ...

    Looking for dead people

    A travel blog entry by julieandnick on Aug 09, 2014

    2 comments, 5 photos

    ... why my relatives moved south.
    We went to Durham which is a lovely town with a lot of activity around the historic centre. We wandered up and down the uneven streets of old Durham town which has many old old buildings.
    After a late lunch we decided to leave Old Durham Town. Reminds me of a Roger Whittaker song.
    We booked into the Premier Inn with free wifi. At least with Premier ...

    Day 26 - Glasgow

    A travel blog entry by rachaelmcneil on Aug 05, 2014

    3 photos

    Victoria works at the commonwealth games so this morning she got me like a visitors pass and I got to go into the village! It's so cool In there! They have like a big food hall where they get all their meals and a big like party tent with music pumping all the time to unwind! So that was a really cool thing to see! After my little tour Victoria had to do some work so I ...

    Into the Hills‏

    A travel blog entry by mandyandcharlie on Jul 27, 2014

    3 photos

    Well, the incredible weather has finally broken. We had quite a bit of rain overnight, and today we've had occasional showers (occasionally) all day - fortunately mostly when we've been driving. We drove through the village of Coniston, and then our morning tea stop was Hawkshead - a beautiful little village full of whitewashed houses and the most striking multicoloured hanging baskets full of begonias.
    Then via Ambleside and ...