Royal Station Hotel

Neville Street, Newcastle upon Tyne, Tyne and Wear, England, NE1 5DH, United Kingdom | 3 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.

Location

This 3 star hotel, located on Neville Street, Newcastle upon Tyne, is near Grainger Town, St. Mary's Cathedral, St. Andrew's Church, and Newcastle Information Centre.
Map this hotel

Amenities

       

    Historical Traveler Reviews Royal Station Hotel Newcastle upon Tyne

    Shocking

    from

    Absolutely shocking. I stayed here on new years eve 2003 and it was down to our usual hotel , the holiday inn on new bridge street being fully booked, what i walked into was a room like an ice box , heating turned off , heated towel rail broken , no mini bar , no sky sports , a gaping hole in the wall that faced outside that let in draughts , a celing that had more cracks than an Amsterdam brothel. The staff were also inept and really unfriendly and should either consider a career change or maybe have their management put them through training. Their attitude upon check in was shocking until they seen the credit card clear. Poor Poor Poor

    Staff service very poor!!!

    from

    A very nice hotel from first impression. The room we stayed in was ok, but could have been better. The bedding looked in need of a change. The hotel had good qualities, however the service provided by staff was not so good. It seemed there was only one person there who knew what they were doing, and really cared about our stay. . On my visit prior i satyed at the copthorne hotel and compared to that, this hotel was well off the mark.

    Sub standard and poor quality

    from

    I have stayed at this hotel twice, the second time because there was other choice. Whilst breakfast was acceptable the other facilities are sub standard to say the least. The foyer, stairs and corridors are dirty, and both rooms I have stayed in are also dirty. One of the rooms had all windows nailed up, incapable of being opened to let in fresh air. thankfully I wasn't there this summer. 0n using the bathroom on the last visit I was horrified to find a used durex behind the bathroom door, so much for the attention to cleaning by the housekeeping staff. On complaining I was given a twenty five pound reduction from my bill as a form of compensation but having been subjected to this incident I am certain I will never want to stay at this hotel again. The majority of the staff are lacking in motivation and the reception staff certainly need re-training in how to deal with customers. A dreadful place obviously lacking strong and focused management. By the way cleanliness costs little.

    Could do a lot worse

    from

    I read the previous reviews and was fearing the worst when I checked into this hotel. I must say that you should take as you find and I found the staff very helpful, the room I stayed in was basic, but no problem. Best aspect : Breakfast, very nice Worse aspect : TV channels, No Sky movies or Sky sports

    Dirty, Grubby Shocking

    from

    I expected a top class hotel from the information on the web site and the prices charged. what we got was a dirty, filthy place. The bathroom was disgusting and the general decor filthy, avoid this place at all cost.

    Depressing, dirty Hotel!

    from

    I stayed in this hotel on my very first visit to Newcastle and was bitterly dissapointed! The staff looked angry and were extremley unhelpful. It was very obvious they were watching the clock for their escape home! This surprised me as Geordie's are renowned for their friendliness and great fun! The rooms were cold and damp, with shabby decoration. Our room was also very small, unfortunatley the price we paid was not! The place looked as though it had never been cleaned. One good feature I did find in this hotel was the leisure facilities which were attached to the train station. After this trip I went home dissapointed with Newcastle as a city. I have since returned 3 times and discovered its a great place with loads to do and see but unfortunatley if you don't book into the right hotel with the right staff you can be left with a very bad experience!

    Stay Away

    from

    The service and the room were terrible. At reception they ignored us and then indicated that they had lost my reservation -- the e-mails regarding which I had with me. Whilst they found a room, the night manager seemed to make a point of tracking me down while we were trying to go out for a social. Upon being confronted, upon the glorious staircase, I tried to keep my cool as he tried to prove the hotel had been correct -- so much for the customer always being right. I did speak to the day manager who offered, but did not follow up with restitution, and my subsequent letter went unanswered.

    Former elegance

    from

    This hotel has a feeling of former elegance. The best bit is the stairway which is broad and sweeping. There are HUGE chandeliers to light you down. The rooms are very adequate and clean but ours didn't seem to have such a thing as a colour scheme. Beware Room 437 where the TV comes on at precisely 7 am even though you didn't time it to do so or anything. The reception staff didn't believe us. Very nice leisure facility. The button to work the jacuzzi is not obvious. I believe it is on the wall. Do ask attendant, since many people don't find the button (like me). Very varied breakfast. Just about anything you could think of. Coffee not great.

    Not impressed by Royal Station Hotel

    from

    Substandard housekeeping (grubby, smoky room, worn sheets, chilly) In need of refurbishment Breakfast OK though. Public rooms fine, bedroom corridors very scruffy.

    Royal Treatment at the Royal Station!

    from

    Great value for money, Service second to none. Great location.

    I will be stopping here again on my next visit to Newcastle

    TripAdvisor Reviews Royal Station Hotel Newcastle upon Tyne

    3.50 of 5 stars Very Good
     

    Travel Blogs from Newcastle upon Tyne

    The Last Poster Hanging

    A travel blog entry by karatedude99999 on Sep 09, 2014

    2 photos

    ... European Union, a wreath of flowers atop her head.

    I do not know what my friends or guests saw when they looked at the painting on the wall. Perhaps, they thought, Noah just wanted a painting of a pretty girl. Maybe to them it just faded into the background. But for me it was a symbol. It symbolized the rebirth that Europe once promised me. It was emblematic of the beginning a new life, on the far side of the Atlantic.

    People say ...

    Dunfirmline to Glasgow

    A travel blog entry by sammy_and_macca on Sep 09, 2014

    3 comments

    ... we went to have a look at Buchanan castle. It looked really old. Next we went to a grave yard that was so old you could hardly even see the writing on the graves. We looked closely and we found 13 graves that said Buchanan. Then we went out for dinner at Buchanan Arms. The food was so good. from ...

    I'll take the low road....

    A travel blog entry by sammy_and_macca on Sep 07, 2014

    2 comments

    ... museum and state room where the suits of armour and grandfather clocks were older than White Australia. Christianity came to England 2 miles up the coast at Holy Island. I bought 7 beers in the gift shop from a micro brewery 5 miles away. The rest of the distance (over 120 miles) was done in 1 trip due to us now being incredibly late for our booking in appointment. We zipped passed Edinburg and arrived in Belfron Station 18 miles north of Glasgow. Off the Blair Drummond Safari Park ...

    Our trip to Middlesborough

    A travel blog entry by sammy_and_macca on Sep 06, 2014

    2 comments

    Today we went to see some friends who lived in Australia for 7 years but moved back to England. We had a nice time catching up and we had a lovely lunch that Hayley and the 3 triplets cooked for us. We traveled to NewCastle to our hotel the Premier Inn. ...

    Sick Sammy

    A travel blog entry by sammy_and_macca on Sep 05, 2014

    2 comments

    This morning we woke up and sammy started spewing. Dad had an appointment in York because he snapped of his tooth on an ice cream cone.so mum stayed home with sammy and dad and I went to York. After the walk dad and I went into the park and feed some squirrels. From ...