Royal Station Hotel
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How has this hotel rated in the past?
- Free High-Speed Internet
- Swimming pool
- Room service
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Historical Traveler Reviews Royal Station Hotel Newcastle upon Tyne
Absolutely shocking. I stayed here on new years eve 2003 and it was down to our usual hotel , the holiday inn on new bridge street being fully booked, what i walked into was a room like an ice box , heating turned off , heated towel rail broken , no mini bar , no sky sports , a gaping hole in the wall that faced outside that let in draughts , a celing that had more cracks than an Amsterdam brothel. The staff were also inept and really unfriendly and should either consider a career change or maybe have their management put them through training. Their attitude upon check in was shocking until they seen the credit card clear. Poor Poor Poor
Staff service very poor!!!
A very nice hotel from first impression. The room we stayed in was ok, but could have been better. The bedding looked in need of a change. The hotel had good qualities, however the service provided by staff was not so good. It seemed there was only one person there who knew what they were doing, and really cared about our stay. . On my visit prior i satyed at the copthorne hotel and compared to that, this hotel was well off the mark.
Sub standard and poor quality
I have stayed at this hotel twice, the second time because there was other choice. Whilst breakfast was acceptable the other facilities are sub standard to say the least. The foyer, stairs and corridors are dirty, and both rooms I have stayed in are also dirty. One of the rooms had all windows nailed up, incapable of being opened to let in fresh air. thankfully I wasn't there this summer. 0n using the bathroom on the last visit I was horrified to find a used durex behind the bathroom door, so much for the attention to cleaning by the housekeeping staff. On complaining I was given a twenty five pound reduction from my bill as a form of compensation but having been subjected to this incident I am certain I will never want to stay at this hotel again. The majority of the staff are lacking in motivation and the reception staff certainly need re-training in how to deal with customers. A dreadful place obviously lacking strong and focused management. By the way cleanliness costs little.
Could do a lot worse
I read the previous reviews and was fearing the worst when I checked into this hotel. I must say that you should take as you find and I found the staff very helpful, the room I stayed in was basic, but no problem. Best aspect : Breakfast, very nice Worse aspect : TV channels, No Sky movies or Sky sports
Dirty, Grubby Shocking
I expected a top class hotel from the information on the web site and the prices charged. what we got was a dirty, filthy place. The bathroom was disgusting and the general decor filthy, avoid this place at all cost.
Depressing, dirty Hotel!
I stayed in this hotel on my very first visit to Newcastle and was bitterly dissapointed! The staff looked angry and were extremley unhelpful. It was very obvious they were watching the clock for their escape home! This surprised me as Geordie's are renowned for their friendliness and great fun! The rooms were cold and damp, with shabby decoration. Our room was also very small, unfortunatley the price we paid was not! The place looked as though it had never been cleaned. One good feature I did find in this hotel was the leisure facilities which were attached to the train station. After this trip I went home dissapointed with Newcastle as a city. I have since returned 3 times and discovered its a great place with loads to do and see but unfortunatley if you don't book into the right hotel with the right staff you can be left with a very bad experience!
The service and the room were terrible. At reception they ignored us and then indicated that they had lost my reservation -- the e-mails regarding which I had with me. Whilst they found a room, the night manager seemed to make a point of tracking me down while we were trying to go out for a social. Upon being confronted, upon the glorious staircase, I tried to keep my cool as he tried to prove the hotel had been correct -- so much for the customer always being right. I did speak to the day manager who offered, but did not follow up with restitution, and my subsequent letter went unanswered.
This hotel has a feeling of former elegance. The best bit is the stairway which is broad and sweeping. There are HUGE chandeliers to light you down. The rooms are very adequate and clean but ours didn't seem to have such a thing as a colour scheme. Beware Room 437 where the TV comes on at precisely 7 am even though you didn't time it to do so or anything. The reception staff didn't believe us. Very nice leisure facility. The button to work the jacuzzi is not obvious. I believe it is on the wall. Do ask attendant, since many people don't find the button (like me). Very varied breakfast. Just about anything you could think of. Coffee not great.
Not impressed by Royal Station Hotel
Substandard housekeeping (grubby, smoky room, worn sheets, chilly) In need of refurbishment Breakfast OK though. Public rooms fine, bedroom corridors very scruffy.
Royal Treatment at the Royal Station!
Great value for money, Service second to none. Great location.
I will be stopping here again on my next visit to Newcastle
TripAdvisor Reviews Royal Station Hotel Newcastle upon Tyne
Travel Blogs from Newcastle upon Tyne
... we went back to the hotel with Leaine and Frank to watch the Australia vs Wales game and I wanted Wales to win but they didn't. Me and Leaine went for a walk to see the Gateshead Sage building and then went back to the hotel. We had dinner at an Indian Buffet restaurant and I ate lots and lots of ...
... we drove to our hotel where we were staying near the Tyne River. And then we walked over the Millennium bridge that goes over the Tyne. We had a walk around town where there were lots of All Black supporters.
Woke up at 7am after going to bed at 4am. Decided to bike to the rental car place as it would take ages to walk. Olly had two bikes so he rode the shittier one and I rode the other one while Darryn sat on the seat behind me trying to keep his legs out of the way. It was quite difficult but we got there eventually. Got our little VW Golf, got some car snacks and then headed north for Newcastle. Olly was guiding us with the data on his phone but about ...
Or something like that was being cheered loudly at st James park, where the Springboks were playing Scotland. Ok maybe it was just "Bokka Bokka!" Being chanted by the boisterous South Africa fans. A pretty crazy day as I got a message from Keith about 1130 the night before letting me know he had an extra ticket to the South Africa-Scotland match being played in Newcastle. I let him know yes and then after spending 30 minutes on the phone in ...
6 May - 31 May 2015
We returned home from New Zealand after a long journey, 42 hours door to door (we do always allow extra time in case something goes wrong on the way to the airport) and decided in future we would make stopovers.
Once recovered from the flight and after staying with Gilli for a few nights we moved to Rochford in Essex to stay with Pauline and Colin and prepare ourselves for Pauline's 60th party. It was a really lovely afternoon and I ...