Royal Station Hotel

Address: Neville Street, Newcastle upon Tyne, Tyne and Wear, England, NE1 5DH, United Kingdom | 3 star hotel
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Location

This 3 star hotel, located on Neville Street, Newcastle upon Tyne, is near Grainger Town, St. Mary's Cathedral, St. Andrew's Church, and Newcastle Information Centre.
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Amenities

       

    Historical Traveler Reviews Royal Station Hotel Newcastle upon Tyne

    Shocking

    from

    Absolutely shocking. I stayed here on new years eve 2003 and it was down to our usual hotel , the holiday inn on new bridge street being fully booked, what i walked into was a room like an ice box , heating turned off , heated towel rail broken , no mini bar , no sky sports , a gaping hole in the wall that faced outside that let in draughts , a celing that had more cracks than an Amsterdam brothel. The staff were also inept and really unfriendly and should either consider a career change or maybe have their management put them through training. Their attitude upon check in was shocking until they seen the credit card clear. Poor Poor Poor

    Staff service very poor!!!

    from

    A very nice hotel from first impression. The room we stayed in was ok, but could have been better. The bedding looked in need of a change. The hotel had good qualities, however the service provided by staff was not so good. It seemed there was only one person there who knew what they were doing, and really cared about our stay. . On my visit prior i satyed at the copthorne hotel and compared to that, this hotel was well off the mark.

    Sub standard and poor quality

    from

    I have stayed at this hotel twice, the second time because there was other choice. Whilst breakfast was acceptable the other facilities are sub standard to say the least. The foyer, stairs and corridors are dirty, and both rooms I have stayed in are also dirty. One of the rooms had all windows nailed up, incapable of being opened to let in fresh air. thankfully I wasn't there this summer. 0n using the bathroom on the last visit I was horrified to find a used durex behind the bathroom door, so much for the attention to cleaning by the housekeeping staff. On complaining I was given a twenty five pound reduction from my bill as a form of compensation but having been subjected to this incident I am certain I will never want to stay at this hotel again. The majority of the staff are lacking in motivation and the reception staff certainly need re-training in how to deal with customers. A dreadful place obviously lacking strong and focused management. By the way cleanliness costs little.

    Could do a lot worse

    from

    I read the previous reviews and was fearing the worst when I checked into this hotel. I must say that you should take as you find and I found the staff very helpful, the room I stayed in was basic, but no problem. Best aspect : Breakfast, very nice Worse aspect : TV channels, No Sky movies or Sky sports

    Dirty, Grubby Shocking

    from

    I expected a top class hotel from the information on the web site and the prices charged. what we got was a dirty, filthy place. The bathroom was disgusting and the general decor filthy, avoid this place at all cost.

    Depressing, dirty Hotel!

    from

    I stayed in this hotel on my very first visit to Newcastle and was bitterly dissapointed! The staff looked angry and were extremley unhelpful. It was very obvious they were watching the clock for their escape home! This surprised me as Geordie's are renowned for their friendliness and great fun! The rooms were cold and damp, with shabby decoration. Our room was also very small, unfortunatley the price we paid was not! The place looked as though it had never been cleaned. One good feature I did find in this hotel was the leisure facilities which were attached to the train station. After this trip I went home dissapointed with Newcastle as a city. I have since returned 3 times and discovered its a great place with loads to do and see but unfortunatley if you don't book into the right hotel with the right staff you can be left with a very bad experience!

    Stay Away

    from

    The service and the room were terrible. At reception they ignored us and then indicated that they had lost my reservation -- the e-mails regarding which I had with me. Whilst they found a room, the night manager seemed to make a point of tracking me down while we were trying to go out for a social. Upon being confronted, upon the glorious staircase, I tried to keep my cool as he tried to prove the hotel had been correct -- so much for the customer always being right. I did speak to the day manager who offered, but did not follow up with restitution, and my subsequent letter went unanswered.

    Former elegance

    from

    This hotel has a feeling of former elegance. The best bit is the stairway which is broad and sweeping. There are HUGE chandeliers to light you down. The rooms are very adequate and clean but ours didn't seem to have such a thing as a colour scheme. Beware Room 437 where the TV comes on at precisely 7 am even though you didn't time it to do so or anything. The reception staff didn't believe us. Very nice leisure facility. The button to work the jacuzzi is not obvious. I believe it is on the wall. Do ask attendant, since many people don't find the button (like me). Very varied breakfast. Just about anything you could think of. Coffee not great.

    Not impressed by Royal Station Hotel

    from

    Substandard housekeeping (grubby, smoky room, worn sheets, chilly) In need of refurbishment Breakfast OK though. Public rooms fine, bedroom corridors very scruffy.

    Royal Treatment at the Royal Station!

    from

    Great value for money, Service second to none. Great location.

    I will be stopping here again on my next visit to Newcastle

    TripAdvisor Reviews Royal Station Hotel Newcastle upon Tyne

    3.50 of 5 stars Very Good
     

    Travel Blogs from Newcastle upon Tyne

    The flooded road to Newcastle

    A travel blog entry by adventurescot on Oct 28, 2014

    3 photos

    ... opposite side of the road and accelerate. Just then as i am coming up alongside this car in front he decides he is going to overtake the truck and pulls right out into my path and just taps my front wheel with his rear bumper. I eased off and was on the horn like mad at this ignorant clown!!! Just who was he trying to kill?? Despite the horn and looking at me in his mirror he continued to come out and overtake the truck. With all the spray from his wheels I could not ...

    Upper Largo to Durham, England

    A travel blog entry by loisclarke on Oct 26, 2014

    2 photos

    The Lambton Hounds Inn, Durham. Weather was fine and windy Left Upper Largo and drove towards Edinburgh. Driving across the Forth Road Bridge was very windy, high vehicles were banned from crossing. Gusts of wind blew our car. Found the Royal Britannia Yacht after using the IPad. Did a tour of the yacht which was very interesting. The royal areas were very well done but not ...

    Newcastle

    A travel blog entry by junior613 on Sep 03, 2014

    Cleaned & got myself organised as Neil & family headed off to work + school. Meet Russell for lunch down by the docks for cod & chips = very nice and then for a drive along the coast northwards & actually found some sandy beaches.....

    Back for tea with Neil & farewell dinner of Indian ...

    Newcastle for a day.

    A travel blog entry by junior613 on Jul 31, 2014

    10 photos

    ... me with 1000 & 1 questions..

    Headed out into town on a beautiful day. Wandered around & inside the Sage, over the Millennium Bridge, coffee by the river and then into the Keep before back and looking in the Baltic. The Indian for tea, best since I was actually in ...

    Aussie BBQ

    A travel blog entry by junior613 on Jul 26, 2014

    7 photos

    Jim's wife Mandy decided that we should have an Aussie BBQ day, so she invited some friends, I brought the weather & it was on.... A rather large afternoon & very enjoyable... Opened box of Aussie goodies I sent over and then around 2000 hrs it went back to UK weather and rained for the ...