The Royal Mayan
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How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Swimming pool
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Historical Traveler Reviews The Royal Mayan Cancun
Nice and quiet, no loud music in the morning from the pool area
I really liked the Mayan. It has a great staff and the people are efficient and courteous. The Latin dance lessons and swimming lessons need work though. Felt it wasn't going fast enough for people who are staying for only 1 week. The WalMart down the road has exceptional prices and it's nothing to go in and buy a bunch of food and cook it for the week. The maid service was more than great. Our maid Yolanda, even placed all of our dishes in the washer and after they were cleaned put them up in the cabinets!!! FANTASTIC!!!! We had the entire suite which sleeps 6 and next time we will bring people along with us. Very courteous and down to business. Some of the staff doesn't speak English as well as they have in years past but it's nothing that a little pantomime won't fix. Very very nice resort. If you go, you won't be disappointed, unless you're going for the tennis courts. Which has a weird artificial turf on there plus a lot of sand. I'm seeing this more and more in Mexico and the Carribean. Irritating to play on and not safe if you're chasing down a ball. My suggestion? Go with a concrete playing surface.
Royal mayan down a few notches
It had been three years since our previous trip to the rm. the rm had been the source of our families' daydreams and excited anticipation for our trip this july 12 - 23. our arrangements had been made and paid for months in advance and our family of 6 were happy to finally get back there.
The facilities, as previously experienced, were immaculately clean and gardens and beach were well cared for. our room was oceanfront with a lovely view of the turquoise sea. this time, the murphy beds had been installed in the living room and were a giant step up from the sleep sofa.
Check in went smoothly, although due to a 5 hour weather delay at newark airport it was 2:00AM by the time we arrived.
We awoke and headed for the breakfast buffet at the palapa. the new steam tables kept the food hot, very hot....and were somewhat dangerous to manipulate without causing burns from the covers or steam. service was good, but not as good as it had been previously although we recognized many of the staff from previous years. the food itself was just ok, not what we remembered.
Room service, which had in previous years been quick and good was now discontinued! the only thing that could be ordered was pizza.
On wednesday we attended the italian night buffet at the royal caribbean....we had always looked forward to italian night. not this time. the food was not good at all and the next day found us all with major stomach cramps, etc.
Since we had been staying for 11 nights and the resort being a sat. to sat. time share, a villa change on saturday is required. we'd done this four or five times before on our previous stays and it had never been a problem. in fact, we looked forward to it...it was like a new vacation. we would normally receive a message the night before telling us what time the bellman would be at our villa to move us...this was usually accomplished by 9:00AM and in 5 to 10 minutes we were beginning to settle into our new, cleaned villa....NOT THIS TIME. we were never notified of the time of the room change, so we packed and were ready by 9:00. we waited and management finally called around 10:00AM telling us we had to check out by 11:00AM or we would be charged extra. my husband turned in our key cards and received the key cards for our new villa. i went to check on our new villa, which was one flight up and one unit over....it was a filthy mess, while the maid was busily cleaning the villa next door! i ran down to our original unit and called the desk and asked if they would have the maid clean our new villa immediately, since we really couldn't use it in the condition it was in. management refused and claimed that they didn't have to have our villa ready until 4:00PM.....needless to say, that didn't sit well with me and as calmly and graciously as i could muster explained that we had paid for 11 consecutive nights and had been there previously and had never experienced this....management was unmoved and again threatened to charge us $100 for every hour our original villa was not vacated after 11:00 AM. this was unacceptable. we finally moved into our newly cleaned unit at 1:30...i'm sure it would have been MUCH later if we hadn't refused to leave our original unit.
The rest of our time spent at the rm was enjoyable although the incident of the room change and the memory of what once was is somewhat disappointing.
Catamaran and snorkel day trip
My family stayed at a great timeshare exchange, the Royal Mayan late in May and through them, took a 1/2 day catamaran trip with guided snorkeling. Just wanted to suggest you get a lot of value -- drinks and all! Do it!
Best vacation ever
We arrived in Cancun in mid april 2004, found our ride to the Royal Mayan Resort what a beautiful place.Cocanut palms imacculet grounds a friendley staff willing to help in any activity you plan. It is linked with other Royal Resorts in the imediate area to give you many choices in activities for young & seniors & most of all no pressure in buying a time share. the place sells itself even though we did not buy, we were a guest of an owner & may decide to invest.
Loved the Royal Mayan Resort
This was our first trip to Cancun and stay at the Royal Mayan Resort. It was a wonderful vacation and we agree with the five-star rating of the Royal Mayan. The facilities and grounds were immaculate and the location was perfect for us! The staff was very helpful in meeting our needs and I could return there year after year! It was truly home away from home.
A family of 7 spent a week over New Years at the Royal Mayan. The staff was very helpful, especially our concierge, Jose. He arranged some great tours at some great prices. As they rent Saturday to Saturday and we were staying Monday to Monday, we did have to change rooms, but it was painless taking less than an hour to move 7 people, their luggage and a fridge full of food. The rooms were big enough for the 7 of us and the view and beach beautiful. There are all kinds of planned activites, most of them free. You can use your room card to charge meals at Captains Cove and La Distileria (sp?). We'd stay there again in a heartbeat.
Have stayed there since it was built in 1986 to this day, preferring it to the other 4 Royal Resorts. This place has charm, a familial atmosphere among guests and staff, many of the latter having been working there since the beginning. The service and maintenance of the property, not to mention the periodic upgrading and replacement of furniture and appliances, makes this place seem as if it were built a year ago.
Love love love the Mayan
This will be my 6th year at the Royal Mayan. It is so wonderful. This year we have a big group going which will be a blast. From the check in to the check out everything is perfect. The food is great, the service is great, the room is wonderful. The only bad thing about it is sometimes you have to leave. :(
Royal mayan is like home
We have gone to Cancun for 19 years and love our time-share at the Royal Mayan, which you can also rent...2 bedrooms, 2 bathrooms and full kitchen, eating area and living room. Our favorite restaurants are La Habichuela, the seafood buffet at the Marriott, the George Savios restaurants.....Savios, La Fisheria and La Dolce Vita. Also we enjoy Iguana Wana. The people are friendly in Cancun and we have only good things to say. We ride the bus where ever we go for about 60 cents and they go all over and often. The beaches are the best we have ever found.
A Peaceful Getaway
I have been returning to the Royal Mayan each spring since 1995. The Royal Mayan is the second oldest of the Royal Resorts. The oldest being Club Internacional de Cancún. You can enjoy the restaurants and services of all five Royal Resorts in the area. The Royal Mayan only has approximately 200 rooms/villas, so it is considerably smaller than many Cancún properties. This allows for a much more intimate and relaxing setting. I know where to find excitement when I want it. I prefer that it not be where I'm staying! As a timeshare/interval owner, I can tell you that the Royal Resorts are very strict about behavior in public areas. Any foolishness is immediately and discretely handled. The open-air poolside restaurant, La Palapa, offers a delicious and extensive breakfast buffet daily, including made-to-order omelettes, pancakes, waffles, etc., and switches to their regular menu by noon. The black bean soup is to die for! There is also an adjoining open air bar and small swim-up bar where you can enjoy appetizers with your beverages. Of course you can always lie in one of the chaise lounges on the beach and have the drinks brought to you!The other restaurant located on-site is El Conquistador. An elegant up-scale dining experience with an array of ever changing specials. An added bonus to this restaurant is the live music. There is a wonderful guitarist named Jorge Durán, who plays in the eveving. You can also buy his CD's if you are so inclined. The staff at the Royal Mayan are incredibly friendly and courteous. I look forward to this May to visit my home away from home!
TripAdvisor Reviews The Royal Mayan Cancun
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