Royal Mansour Meridien Casablanca

We stayed at this hotel as it gave good reviews on Trip Advisor. It lived up to its name. Royal service from very friendly and extremely helpful staff. We ate in both restaurants at the hotel - the Moroccan restaurant and The Brasserie. Both served excellent food. Its a lovely old hotel with a regal style. Our room was spacious and comfortable with a good view of the Mosque. Whereas Casablanca was a little disappointing for us the hotel made up for it. We would definatley recommend this hotel!!

Même si tout était convenable et conforme à ce qu'on attendait, les chambres ont besoin d'être refaites et l'hôtel n'a absolument rien de spécial. Le lit et les coussins étaient durs comme de la pierre.

Il est décevant de penser que c'est vraiment le meilleur hôtel de Casablanca.

Bien situé, service sympa, les chambres pourraient être refaites... PAS DE PISCINE :-(. Si vous restez juste une nuit, ça va.

The hotel is alright as a base in Casablanca. The room was relatively cleaned (althought I wish it was a bit cleaner), as was the bathroom. The staff was helpful and the hotel is near the medina.

No Stairmaster but hotel staff said there was one before making our reservation nor was there ANY brand of stairclimber. Room dingy, dusty. Shower drain stopped up. Impossible to get ice in French or in Arabic or English. Letter to GM went un-answered. Had to contact Meridien World HQ. NEVER prepay here -- you have NO recourse (to go somewhere else) if you prepay. Only good thing was the vienoiserie (croissants, danish) in the morning. Stay somewhere else and pay MUCH less. This place is NOT a typical Meridien-- don't be fooled STAY AWAY.

Abandoned business formerly in hotel should be boarded up or cleaned out.

A concierge confirmed he had booked a table in a nearby restaurant. However when we arrived (5 minutes later) the restaurant was closed, and it appeared that the restaurant is always closed on that day (Sunday). Also, one baggage had not arrived so the next day we gave the concierge the phone number of the airport baggage claim. He made a call and told us that we would have to go to the airport (30 min.) to fetch the baggage ourselves - but he had not dialled the number we had given to him, but some other number at the airport and it appeared that the airline was taking care of this - so we could save the 1 hour roundtrip we would have incurred had we trusted the concierge. To be fair, one of the concierges had recommended us a good place to dine (Balcon 33). Otherwise, rooms are so, so and the spa is not to be recommended. I tried two therapists at the Mansour, the second even worse than the first - in my opinion, they are not properly trained for this job (I have frequent massages at home so I should be able to judge).

Although everything was fine and as expected, the rooms need work, and the hotel is nothing special at all. The bed and pillows were rock hard. Dissapointing to think that this is really the best in Cassablanca?

Good location, nice service, rooms need some work... NO POOL :-(. If you stay just for 1 night it s ok.

My husband and I stayed here (he for 2 nights, I for one) before we were to fly back to the US(he a day later). We thought it would be easier to stay in Casa and thus to make my 7am flight the next day. How wrong we were! First off, the ac wasn't working, though we had called and they said they'd send someone up. We also mentioned it to the housekeepers who came to do turndown and they said they'd send someone. No one ever came, so we roasted that night. Probably just as well I had a fitful sleep as my 4:45 wake up call never came! I woke on my own at 5:45 in a fog and in disbelief! I grabbed my things and ran praying I made my flight. The man at reception didn't seem to quite get it that I was in a rush and that they had messed up royally. So, we'll never stay again at the Royal Mansour. Nice hotel, yes, but royal service? Absolutely not.

This is the best hotel in the city - when dignitaries come to visit this is where they stay. I was surprised to find the rates equal or even less than some of the other large chains, none of which have the elan of this place. Also, the restaurants have better cooking than need be given the absence of real competition in the area. Large comfortable rooms/bathrooms. So-so views. Attentive and friendly staff.