Hotel Royal - Manotel Geneva
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Historical Traveler Reviews Hotel Royal - Manotel Geneva
A Biased Review
We spent two nights at the Royal Manotel and found the service, accommodation and location to be superb. On check-in, we were upgraded to a junior suite as two conferences were being held in the hotel. The suite was very spacious with a lounge area, dining room table and a small kitchenette. The hotel was also within walking distance to the lake and Old Town. More importantly it was less than 5 minutes from the main train station allowing for easy access to the airport and other areas of the city and Switzerland.
Despite having booked for a three night stay, our travel plans were changed without prior notice. The hotel did not charge us for the extra night despite our late cancellation.
The hotel has a lovely ambiance, free internet access to its guests and excellent guest focussed service.
As a result of the above, our stay at the Royal Manotel was excellent.
Terrible AND Fantastic!
We spent the past 2 nights at the Manotel.
Partly chose it because of the free wifi which meant we would be able to have access whenever we wanted, also because it seemed the best deal in terms of price/location/reviews.
(booked it via their website).
Checked in, taken to room (double). Everything lovely. Tried internet connection but very weak signal.
Kept trying but it was clear that it wasn't going to work out.
Called reception (a couple of times).
After 15minutes we were taken to another double which was on the other side of the building.
Room was very bare.
Pubic hair on scales in bathroom and cracked sink.
(internet connection ok)
Immediately called reception and demanded to see a Manager.
Manager came, was appalled at the condition of sink. Was very professional.
Even though my wife and I said a few times to him that we would be just happy in a double room with decent internet connection he took us to a Junior Suite and said we could stay there instead for the same price as double room.
He apologized, wished us a happy stay and left.
The Junior Suite was FANTASTIC.
(just 1 annoying thing was sound level of TV being almost inaudable).
Manager's name was Vincent and he was very professional.
Would definitely go back again but only to the junior suite.
Nice hotel except for the exploding sink...
I had somewhat unusual experience so let me start with the basics. the hotel is perfectly nice. Clean, well-cared for property that has been renovated in the last few years. There is a nice restaurant. The location is on a main street near the train station. Very good if you are in town to do business with one of the many international organizations (the Place des Nations is a 10-15 minute walk.
The rooms are not huge but reasonable, clean, well-furnished, etc. Not super deluxe but nice. I ultimately chose this hotel because of the exercise room and sauna (but, ironically, i could not use them because of my peculiar experience). If it were not for a pretty atypical experience I'd probably recommend but...
On my second morning at the hotel, the modern glass sink in my room exploded. It was a one-piece molded glass sink attached to a metal bracket. Very modern looking. Anway, I am innocently brushing my teeth when the thing just spontaneously shatters, crashing to the ground but not before gashing my legs in a couple of places. After shouting a profanity, i tip-toed over the glass and called the front desk with some urgency!
Now I think i handled this pretty calmly. As I told the manager that evening, I didn't blame the hotel. This clearly didn't seem their fault as much as a freak occurence. I have no idea what caused it and I won't bore you with hypotheses. However, the measure of hotel is how they handled it after the fact. It was not too impressive.
One would expect the hotel staff to be fawning over a bleeding guest but this wasn't really true. It took several minutes for tsaff to show up. I insisted on a new room immediately (which I got). After I rejected the suggestion that I go to a clinic, a doctor was brought to the hotel. One staff member was generally concerned and attentive but no manager showed up for some time. A breakfast was brought at my request (but later put on my bill! Don't worry, I didn't pay for it.) They did call -- and pay for -- a taxi to take me to my appointment after the doctor left.
More surprisingly, when I returned that evening there was no note from management apologizing and asking how i was, no gift or room ugrade or other gesture to try and 'make it up,' nothing. I found that pretty shocking and said so to the Deputy Manager on duty. He was mortified and said the morning manager intended to send Champage and fruit and a note. Well, i got none of those until after expressing my displeasure which isn't really a great sign about the managment.
Ultimately, they comped the room (but not room service or restaurant bill) which is nice but really only saves my employer some $. i got some chocolate and fruit and a bathrobe. whoopee!
The ironic bit is that i stayed at the hotel b/c of the sauna and in the end i couldnt use it b/c the doctor told me the wounds needed to stay dry. Unfortunately, the same doctor incorrectly felt that stitches were not necessary so i had to re-open an old wound (literally!) when i returned home and have it fixed properly.
Pretty weird review, huh?
The Manotel Royal is a very ,clean neat and modern hotel.
It's very well situated about 10mins walk from the lake and about 5 mins to the train station. The rooms are a good size and feel comfortable.
There is air conditioning so there is no need to open the windows if you don't want to. The area seemed very safe to walk around at night.
The staff are very friendly and helped us out after our bags weren't on our flight!. They chased the airline for us and gave us emergency toiletries.
The internet is free which was also great and convenient for us.
We didn't use the restaurant , however there is a bar area next to it which was pleasant to drink in of an evening.
I can't really fault the hotel apart from the price, but high prices seem common for Switzerland!
Good location, overpriced but hey, it's Geneva
The Royal Manotel is a couple of minutes' walk from the train station and about 10 minutes walk from the lake and the Jet d'Eau. It's clean but the regular rooms aren't anything special for a European hotel and certainly you wouldn't pay this price for this level of room in London or Paris, but that seems to be the general situation in Geneva. The twin beds in the standard rooms were not very comfortable, and they were short! I'm only 5 foot 3 and the bed was barely long enough for me; a colleague staying in the same hotel who was 6 foot 2 had to sleep with his legs on top of the covers. If you're tall, try to get a room with a bigger bed than the standard twins. But if you go up a level or two, some of the rooms in the hotel are top-quality: another colleague had a suite which was big, comfortable, beautifully decorated, equipped with a kitchenette etc. The buffet breakfast was good with a variety of choices and the staff was pleasant, and they speak good English, which you can't take for granted in Geneva.
Comfortable transit hotel - excellent free WiFi Internet
Stayed at this hotel overnight on transit in Geneva. Great spot - about 100 metres from the train station, and 10 minutes walk from the Lake (downhill).
Nothing spectacular about the rooms, which are clean and comfortable.
Reception and other staff were exceptionally friendly and helpful. Breakfast (included) exceeded expectations, with a separate buffet table for low-fat diners.
Best feature - free WiFi Internet access, accessible from the rooms.
Fine for What It Is
I stayed at the Manhotel Royal at the end of May, 2005. I had a junior suite. Staff were helpful, the room was clean and decent and the decor was new. My junior suite had a separate kitchen with pots and pans, which I thought was a nice option. This is a centrally located, mid-range business hotel for people who want to be close to the train station and not spend as much as you need to spend for the hotels in higher categories. It has good facilities for the business traveler. It is not a luxury hotel: the food was mediocre, the views are poor, the decor in the rooms and in the restaurant is a little tacky, the hallways are a little depressing, the staff (except for the OUTSTANDING porter I had) lacks the demeanor of those at better quality hotels, and the clientele is a little downmarket, it appeared to me. This is a good place to stay if you want to make clear to a client, the government, a boss or junior employee that you care just about functionality and are not pretentious. For a nicer experience in Geneva at a similar price, book a small room at a luxury hotel.
A wonderful hotel!
Great hotel. Good restaurant, service, rooms etc. Also nice fitness centre and very handy for the lake, station, airport & town. Also liked the free internet access and WiFi in this hotel. FANTASTIC!
Top class hotel.........
Cannot fault this hotel. Fabulous. Everything you need. Good location - handy to the main train station where it takes 4 minutes on a train to the airport. Easy walk to the lake. Buffet breakfast was so good that we didn't need to eat all day. The staff couldn't do enough and all spoke very good English. Good value for money. Quite a large lift for a european hotel and large rooms with huge beds! Would gladly stay at this hotel again. Most floors are non-smoking which is a good thing as most people smoke in Europe.
TripAdvisor Reviews Hotel Royal - Manotel Geneva
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