Royal Highland Hotel
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Historical Traveler Reviews Royal Highland Hotel Inverness
Service leaves much to be desired
I Stayed for 2 days at the Royal Highland Hotel in Inverness, and even though the hotel is ok (it is not cheap so they are not giving you anything) the service leaves a lot to be desired. I requested an adaptor as I needed to recharge my mobile phone. (I mean, given that all countries in Europe require an adaptor when they are in the UK) I was rather surprised by the lack of such item at the hotel. But what really annoyed me is the lack of interest to find one for me. Also the reception is empty at many given times, or the receptionist (Yes, believe me it is true) is listening to music with a Discman.
Now, NEVER give them your credit card, as they will abuse your trust. Even though my room had already been paid in advance through an agent in spain, and I handed them my voucher, they made a pre authorisation of 170 euros (about 120 pounds) for reasons i do not understand. (I mean the rooms do not have minibars, and if they did for god´s sake, how many consumptions would i need to make to spend 120 pounds. I have requested that they remove the pre authorisation (it is NOW 10 DAYS since I left the hotel) and it is imposing a problem to my credit card as it is limiting my allowance, but nevertheless the have totally ignored my request. I wonder if anuone is actually managing that hotel.
2 nights in Inverness
Had a two night weekend break in the Highland and we thoroughly enjoyed it. There were a few problems with the room that were not fixed although we reported them straight away. Lamp didn't work as did the extractor fan in toilet. Window could not be closed and as the heater did not come till later on in the evening, room was cold in October.
On the plus side the Ash restaurant was fantastic. Food excellent and very reasonable.
Literally right next door to the railway station so it is really handy.
It is situated in the city centre which is again a plus.
Cosy, peaceful & lovely rooms
This is probably the nicest hotels in inverness & i have stayed in a lot there. I have given this a 4* rating because there were 2 instances which gave me small problems.
I booked an executive room for £65/night using laterooms. Upon arrival they had issued with me with a standard. the woman said to go & relax in the room & she will talk to the manager to get it sorted. So i lugged my heavy suitcase to the top floor, all the way round the winding corridors only to find the key didn't work. So i went back down to reception by which time she had an executive ready for me.
There were 2 queen size beds in the room as well as tea, coffee, mineral water. very warm, large bathroom. well soundproofed as i couldn't hear the people in the room next door, only the door opening & closing. also sky tv with all the standard plus freeview channels.
Breakfast was pretty good on the whole. croissants, toast, cereal, fryup, fruit & yoghurt. On one occassion i asked for a poached egg which came to me within 3 minutes completely cooked & tasted like rubber so i sent that back. I had a feeling it was microwaved as there is no way you can take an order, go to the kitchen & come back with a completely cooked poached egg in 3 minutes.
Location is also great right next to the train station. I will be definitely staying there again. in fact i am going back next week.
Great hotel and location
Was there in 2002 on Britrail pass around the UK and this hotel was almost next door to the Station,as name suggests,It does not look that impressive from outside, but my room and bathroom was super a great surprise. Good to see some hoteliers putting back money into their properties.Staff pleasant too. Would stay there again
The royal highland hotel is fantastic!! True Highland hospitality. The hotel itself is amazing, the traditional decor of the rooms and lobby is complimented by the modern and funky ASH restaurant (not sure about the name?!) - the vennison was excellent. Staff in the hotel were friendly and the housekeeping staff did a fine job, I stayed in 206 - Stuart Park Suite - which I would highly recomend, my only gripe with the hotel was the lack of leisure facilities and poor parking.... will definately be back though!!!
The best hotel in the area
I dare to say that this hotel is definitely something big in the small capital of the Highlands. Half of the people dining in the ASH restaurant are not residents and there are always social functions going on.
The rooms are really spacious and bathrooms are clean, big and rather plush for a three star hotel. Beds are really comfortable and there are tea/coffee making facilities but no mini-bar. (Hey, this is supposedly a 3-star hotel)
Breakfast is amazing and there are even cooked fish dishes available on demand-a feature you find only at 5-star hotels in London- over and above the usual egg, black pudding, beans etc.
Now a bit of bad news.
I suspect that the ASH bar/restaurant is being run by outsiders and the hotel lobby is literally in the reception area. You can hardly chill out there with people coming in and out from the hotel. Also the lobby chairs are quite dirty and old, but still comfy.
As pointed out by other readers, service is not the best feasture of the hotel especially if you are not in the ASH bar area, you will simply be ignored, unless you go ask for a waiter in which case you will also need to wait at least 20min.
Overall, you cannot go wrong with this hotel. Its next to the train station and 5 min walk from the bus station although there are some very minor problems
You can't get more central or closer to Inverness train station than this large hotel. Parking is a real problem though, with only a few spaces available for such a large hotel. My single room was comfortable, clean and quiet so I was pleased about choosing this hotel - at first. The reception staff were helpful, but it was when trying to get an evening meal in the bar/restaurant I hit problems. I tried to order at the bar but was told that only the restaurant manager took orders and he would be sent to me. He didn't arrive so on seeing him I went up and tried to place an order. he said he would come over in a minute, but didn't seem interested. He obviously wasn't as 15 minutes later he had still not appeared so I went next door for a Pizza! I put this experience on my hotel feedback form and ticked the box which offered someone from the hotel contacting me about any issues. Nobody has contacted me. If you want to be ignored, choose this hotel.
Don't let the Royal Highland pass you by.
I have stayed in this hotel on and off since it was the Station Hotel and the improvements in recent years are amazing. The rooms are now well decked out and comfrotable. The en suite showers are among the best. The public areas have a grandeur of a byegone era. The new restaurant/bar is first class. The staff are friendly. The rates are reasonable. It is bang in the centre of town. What more can I say.
Loved the royal highland inverness
Just back from 3 days in the Royal Highland Hotel in Inverness. Great staff, friendly atmosphere, great breakfast, and the ASH Restaurant is just out of this world, really good food and plenty of it. The cheese and oatcakes were out of this world!
Loved the staircase!
I stayed at the Royal Highland Hotel in Inverness for 3 nights during Feb 2004 and overall my stay was very enjoyable. Because I had travelled overnight by coach I arrived at the hotel 3 hours before the permitted check-in time. I explained about my long and exhausting journey upon arrival and the receptionist was very kind as she allowed me to check in early without any fuss. What impressed me the most about this hotel was the ambience and period dÃ©cor, especially in the public areas. The grand staircase was especially impressive. It was like stepping back a hundred years. My room was fairly clean, freshly decorated and comfortable, although I will have to be honest and say that the picture frames hadnt seen a duster in quite some time. Plus the bed was a little uncomfortable. But overall my room was nice and the furnishings were of a very high quality. I do have one little complaint though. I had paid in advance for a twin room on a bed and breakfast basis. Sadly my companion had to cancel the trip at the last minute due to unforeseen circumstances so I travelled alone and had sole occupancy of the room. Upon check-in I asked if I could convert one of the breakfasts to a packed lunch instead and I was told quite firmly that this could not be done. I found this to be quite mean.
TripAdvisor Reviews Royal Highland Hotel Inverness
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